• Bachelor’s degree in Business Administration or other relevant areas
• 3-5 years of relevant working experience in eCommerce, Marketplaces or Digital Industry
• Knowledge of standard Retail / eCOM processes (Merchandising, Fulfilment, Product onboarding, Customer Service, etc.) and KPIs. Ability to translate business requirements to technical requests
• Strong analytical skills – working knowledge of Microsoft Excel is essential, knowledge of Power BI or other reporting tools is beneficial
• Ability to gather data and create meaningful analysis or reporting. Provide clear and relevant business requirements to BI analysts to create new / improve existing tools
• Commercial mindset and ability to effectively prioritize various tasks in a fast-paced environment
• Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
• Fluent in English, fluency in German or another European language is a plus.

• Be responsible for your own PUMA direct-to-consumer business with assigned marketplace channels (like Amazon, About You, Decathlon, eBay, OTTO, Zalando)
• Monitor commercial performance and drive operational actions to achieve commercial targets – primarily Sales and Profitability
• Leverage data to develop and execute strategies to grow revenue and profitability
• Drive complex cross functional initiatives across multiple eCom functions – Merchandising, Category Mgmt., Marketing, Content or Operations
• Monitor promotional marketing activities and ensure alignment to business targets
• Prepare commercial and operational forecasts to ensure high service levels and accurate financial reporting
• Collaborate closely with the key account management of the respective marketplaces
• Identify, assess and create proposals for new market opportunities, business models or resource allocation. Drive and project manage implementation of strategic initiatives
• Challenge status quo, identify inefficiencies and drive for synergies to improve operational setup.

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e
• 2-4 anni di esperienza manageriale in un ambiente retail focalizzato al customer service (preferibilmente Abbigliamento e scarpe) con obiettivi tracciabili
• Passione per il brand PUMA
• Interesse per il mondo commerciale e finanziario
• Personalità amichevole, affidabile e rivolta al cliente
• Abilità nel raggiungimento di obiettivi
• Abilità nel presentare informazioni a grandi gruppi
• Estroverso/a e con forte capacità di comunicazione e motivazione personale
• Capacità di organizzazione e gestione del tempo
• Utilizzo dei principali programmi PC: Word, Outlook, Power Point, Excel, Internet
• Orientamento all'apprendimento costante
• Ottima conoscenza della lingua inglese

Per il nostro negozio PUMA presso l'Outlet di Serravalle Scrivia (AL) ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi: ​

• Rendere PUMA lo sport brand più veloce al mondo attraverso la gestione strategica e la promozione della cultura di vendita
• Assumere, gestire e formare un team rivolto al raggiungimento dei risultati, assicurandosi che i programmi di training vengano eseguiti
• Assicurare che lo store raggiunga obbiettivi di vendita e di KPI’s attraverso strategie a medio-lungo termine, il controllo delle spese, la vendita ed il servizio al cliente
• Garantire alti standard di customer service seguendo i valori del brand PUMA
• Analizzare i profili dei clienti e le tendenze di vendita; comunicare e fornire feedback  costanti all’Area Manager
• Trattare in modo efficiente la merce in entrata ed uscita
• Raggiunge o superare gli obbiettivi di inventario e giacenze; gestire il conteggio fisico dell’inventario seguendo le regole del Loss Prevention
• Assicurare che tutte le regole VM siano rispettate e che raggiungano o superino gli standard PUMA
• Comunicare, gestire ed eseguire le iniziative Marketing ed eventi con budget in linea con le procedure aziendali

• Berufserfahrung: 2–3 Jahre Erfahrung im Bereich Customer Service, idealerweise mit direktem Kundenkontakt und komplexen Strukturen
• Prozessverständnis: Du hast ein gutes Gespür für Abläufe und bringst eine hohe Affinität für komplexe Arbeits- und Kundenstrukturen mit
• Sprach- und IT-Kompetenz: Verhandlungssichere Deutsch- und Englischkenntnisse sowie ein sicherer Umgang mit MS Office, insbesondere Excel, Teams und SharePoint
• Arbeitsweise: Du arbeitest eigenverantwortlich, selbstständig und denkst vorausschauend
• Persönlichkeit: Du bist engagiert, ein echter Teamplayer und zeichnest dich durch eine gewissenhafte Arbeitsweise aus.

• Kundenbetreuung mit Weitblick: Du betreust definierte Key Account Kunden auf operativer Ebene und baust nachhaltige, zukunftsorientierte Geschäftsbeziehungen auf
• Auftragsmanagement mit Verantwortung: Du erfasst, prüfst und bearbeitest eingehende Aufträge – inklusive Verfügbarkeitsprüfung, Preis- und Konditionsabgleich, häufig per EDI. Dabei bist du erster Ansprechpartnerin für alle auftragsrelevanten Themen
• Lieferprozesse im Griff: Du stellst sicher, dass kundenspezifische Versandanweisungen eingehalten werden und die termingerechte Belieferung reibungslos funktioniert – in enger Abstimmung mit unserem Lager und weiteren internen Schnittstellen
• Orderbook-Management: Du überwachst und pflegst die Auftragsbestände und arbeitest eng mit unseren Key Account Managern sowie crossfunktionalen Teams wie Einkauf, Buchhaltung, IT, Marketing und Merchandising zusammen
• Datenanalyse & Reporting: Du analysierst und verknüpfst verschiedene Datenquellen, bereitest Reports auf und visualisierst relevante Kennzahlen zur Unterstützung datenbasierter Entscheidungen.

Requisitos

• Orientación al cliente
• Idiomas

Resumen

Proporcionar los más altos niveles de servicio a los clientes

Funciones

• Mostrar y promover los valores de la Empresa conociendo los artículos de la marca (según línea y temporada) y aplicando las directrices de la compañía sobre Atención al Cliente.
• Aplicar las etapas de la venta como instrumento para lograr la venta final. Siguiendo las directrices de la compañía
• Atención al cliente: Conocer los gustos y necesidades de los clientes y tendencias del mercado para transmitirlos al Responsable Directo
• Ordenar y mantener el stock de producto del punto de venta (almacenes, pedidos central, etc)
• Mantener el Visual Merchandising del Punto de Venta aplicando los estándares de la compañía.
• Seguimiento del flujo de clientes para la captación de posibles ventas

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e
• 2-3 anni di esperienza manageriale in un ambiente Retail focalizzato al customer service (preferibilmente abbigliamento e scarpe)
• Passione per il brand PUMA e interesse per il mondo commerciale
• Personalità amichevole, affidabile e rivolta al cliente
• Abilità nella ricerca e nella gestione di nuovi membri
• Abilità nel presentare informazioni a grandi gruppi
• Estroverso/a con forte capacità di comunicazione e motivazione personale
• Disponibilità a viaggiare per brevi trasferte sul territorio nazionale ed europeo
• Utilizzo dei principali programmi PC: Word, Outlook, Power Point, Excel, Internet
• Ottima conoscenza della lingua inglese

Per il nostro negozio PUMA presso l'Outlet di Palmanova ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi: ​

• Assicurare insieme allo Store Manager che lo store raggiunga obiettivi di vendita e di KPI’s attraverso strategie a medio-lungo termine, controllo delle spese, vendite e servizio al cliente
• Garantire alti standard di customer service seguendo i valori del brand PUMA
• Processare vendite, cambi e resi in cassa seguendo le direttive aziendali di sconto
• Assistere lo Store Manager nell’assumere, formare e far crescere i membri del team attraverso un costante monitoraggio delle performance
• Analizzare i profili dei clienti e le tendenze di vendita per indirizzare il business insieme allo Store Manager
• Assistere lo Store Manager nel comunicare, gestire ed eseguire le iniziative Marketing ed eventi con budget in linea con le Procedure aziendali

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• A minimum of one year in a Senior Sales/Management position
• First sales experience preferably in a fast pace retail environment
• Passion for PUMA Brand
• Customer oriented, reliable and friendly personality
• Strong team player
• Excellent communication skills
• Ability to learn fast
• Computer literacy including basic knowledge about common MS programs
• Timekeeping

• Provide consistently high standards of customer experience within the store in accordance with PUMA’s Brand Values and service standards
• Ensure the store is achieving maximum sales  by encouraging the highest levels of service through effective teamwork and promoting the company´s quality standards
• Responsible to open and close store
• Process accurate sales transaction at the cash desk
• Execute and maintain all visual guidelines according to PUMA standards
• Assume responsibility for executing and processing incoming and outgoing merchandise
• Ambition of figuring out merchandise opportunities and communication to Store Management team
• Support the management team to run the store efficiently

• Enrolled student for the whole time of the internship in an appropriate field of studies such as, but not limited to, Sports Technology, Sports Science, Materials Science or Engineering

• Ability to work flexibly in a team

• Desire to learn and take initiative

• Keen interest in performance sports such as football, running and basketball notwithstanding high technology fashion innovation.

• Basic footwear knowledge

• Proficient in MS-Office applications: strong knowledge of excel & power point, ability to use AI is plus 

• Starting date: 01.01.2025; Duration: 6 months, and able to extend to 1 year.

• Daily communication with colleagues in Asia development office for a variety of tasks, including placement and tracking of sample orders, arranging sample requests and clarifying daily issues, as well as arranging the global shipping of components, materials and samples to ensure timely manufacture.

• Support on daily maintenance of the Innovation Product Information Database (PAC), create colorway documents, sign off colorways and input of important style information

• Support the Product Engineer with maintaining the Rapid Prototyping machine and printing out prototype outsole designs for review

• Handle your own Material Update development projects for the upcoming seasons

• Support the development team with their projects including ordering of Fit and Wear Test Samples, system maintenance, analysis presentations, and maintenance of the project tracking list

• Work as part of a cross functional team (research & in-sight, development and design) to ensure alignment between divisions regarding innovation projects.

• Gather information and maintain a digital library related to projects assisting the handover of innovation projects to our inline teams.

• Arrange, organize and categorize innovation projects within the short-term and long-term innovation storage units.

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1-2 Jahre Verkaufserfahrung, vorzugsweise in einem fokussierten, kundenorientierten Einzelhandelsumfeld (vorzugsweise Kleidung/Schuhe)
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Kommunikations-und Motivationsstärke
• Starkes Organisationstalent und gutes Zeitmanagement
• Fähigkeit, Präsentationen vor großen Gruppen zu halten
• Handelsgeschick und finanzielles Kostenbewusstsein
• Computerkenntnisse, grundlegendes Know-how über MS-Office einschließlich dem Gebrauch von Outlook, Word, Excel, PowerPoint und Internet

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing

• Du stellst gemeinsam mit dem Store Manager sicher, dass der Store durch den effektiven Einsatz von kurz- und langfristiger Planung, Kostenkontrolle und erstklassigen Service kontinuierlich die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du gewährleistest eine konstant hohe Kundenzufriedenheit innerhalb des Stores gemäß unseren PUMA Werten und den etablierten Service Standards. Du bist verantwortlich für die akkurate Ausführung von Verkäufen, Umtausch, Rückerstattung, sowie Rabattaktionen) an der Kasse während du sicherstellst, dass alle Richtlinien eingehalten werden
• Du unterstützt den Store Manager bei der Rekrutierung, Schulung, Entwicklung, Coaching, Motivation und Erhaltung von leistungsstarken und ergebnisorientierten Teammitgliedern
• Du verwaltest und überwachst die Programme der Loss Prevention education and awareness; Du übernimmst Verantwortung für die Loss Prevention und Operational Compliance innerhalb des Stores
• Du prüfst und kontrollierst die Umsetzung aller Visual Guidelines Standards und gewährleistest eine konstant hohe visuelle Präsentation des Stores, die die PUMA-Standards erfüllt oder übertrifft
• Du bist dazu bereit, Entwicklungsmöglichkeiten auch an anderen Standorten innerhalb von Deutschland oder Europa anzunehmen

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team in Teilzeit mit einer Arbeitszeit von ca. 30 Stunden pro Woche oder auf Basis einer geringfügigen Beschäftigung

• 2-4 years of management experience in a focused and customer service oriented retail environment (preferably Apparel/Footwear) with results driven track record
• Passion for PUMA Brand
• Commercial and financial acumen
• Customer oriented, reliable and friendly personality
• Ability to identify, hire, train, develop and retain high performance
• Ability to present information to large groups and facilitate store visits
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Good German and English language skills
• PC-literacy, general MS-Office Knowledge including the use of Outlook, Word, PowerPoint, Excel and Internet

• Position PUMA to be the Fastest Sports Brand in the world through strategically managing and promoting sales culture within the Store
• Recruit, manage, develop, coach, motivate and retain high performing and results driven team members; Ensure training programs are successfully completed
• Ensure that the Store consistently achieves or even exceeds sales, KPIs and profitability goals through the effective use of short and long-term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Analyze customer profiles, buying trends, and competitive information to drive business; Communicate and provide feedback to Area/District Managers
• Manage the execution and processing of incoming and outgoing merchandise
• Achieve or exceed all Inventory and Shrink goals; Oversee and manage physical inventory counts ensuring Loss Prevention and Operational compliance within the Store
• Ensure that all Visual Guidelines are executed and maintained and that the visual presentation of the Store always meets or exceeds PUMA standards
• Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures