Customer Service & Export Operations:

• Manage and monitor customer orders for Distributor in EEMEA Region
• Ensure timely and accurate order processing, delivery coordination, and invoicing
• Oversee export processes, ensuring compliance with international shipping requirements

Customer & Stakeholder Communication:

• Handle customer inquiries, resolve challenges, and ensure a positive customer experience
• Collaborate closely with internal stakeholders such as Logistics, Accounting, Purchasing, and Sales

SAP Key User & Process Ownership (SD/MM/LE):

• Own end-to-end Customer Service and Export processes in SAP from a business perspective
• Act as first-level functional owner and key contact for system-related topics
• Troubleshoot and resolve system and process issues including:
• Delivery, stock, invoice, and posting discrepancies
• Execute and oversee necessary corrections, including mass changes where required
• Translate business needs and issues into clear IT requirements and tickets

IT Interface & System Governance:

• Serve as the main interface between Business and IT
• Act as first point of contact for WMS and Customer Service-related systems
• Lead and coordinate User Acceptance Testing (UAT), regression testing, and release validation

Process Optimization & Continuous Improvement

• Identify root causes of recurring operational and system issues
• Implement sustainable solutions to reduce errors, manual workarounds, and rework
• Drive process standardization and documentation

• Fluent in English (written and spoken)
• Strong SAP expertise (SD/MM/LE); experience as Key User highly preferred
• Solid understanding of Customer Service and Export processes
• High attention to detail and strong organizational skills
• Advanced problem-solving and analytical capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with the ability to interact effectively with both business and IT stakeholders
• Proficiency in Microsoft Office
• Team-oriented mindset with the ability to work cross-functionally

Funciones

• Responsable de consecución de objetivos (ventas y KPI)
• Garantizar el servicio al cliente
• Pasar el 90% de su tiempo en el piso de venta, interactuando con los clientes, vendiendo y formando al staff
• Dar apoyo al Assistant Store Manager y al Store Manager en la selección y formación
• En ocasiones, responsabilizarse del control del stock, organización del almacén y recepción de la mercancía
• Gestionar Loss Prevention
• Responsable directo del cumplimiento del Loss Prevention dentro de la tienda.
• Gestionar inventario.
• Participar en nuevas aperturas y asistir a todos los trainings requeridos; puede ser necesario viajar
• Mantenimiento del Visual según los estándares de Puma

Requisitos

• 1-2 años de experiencia en Retail gestionando equipos y producto
• Buena comunicación
• Inglés

Are you passionate about retail, leadership, and delivering exceptional customer experiences?

We are looking for a driven and inspiring Retail Sales Supervisor to join our team. In this role, you will lead by example on the sales floor, motivate your team to achieve outstanding results, and ensure every customer enjoys a premium brand experience.

What You'll Do

• Drive sales performance and achieve store KPIs.

• Lead, coach, and develop team members to reach their full potential.

• Deliver exceptional customer service and create memorable shopping experiences.

• Support daily store operations, inventory management, and loss prevention.

• Ensure visual merchandising standards are executed to the highest level.

• Analyze store performance and identify opportunities for growth.

• Previous experience in retail leadership or a supervisory role.

• A strong commercial mindset and passion for sales.

• Excellent communication and coaching skills.

• A hands on leader who thrives in a fast paced environment.

• Passion for sports, fashion, and customer service.

Why Join Us?

This is an opportunity to be part of a global brand where innovation, teamwork, and performance drive everything we do. You'll have the chance to develop your leadership skills, grow your career, and make a real impact every day.

Ready to take the next step in your retail career? Apply now and become part of our team.

• Work closely with the Global DTC Team, contributing to the successful and meaningful delivery of ongoing projects

• Reporting, KPIs & Financial Analysis: Build, refine, and enhance impactful reports for the Retail & E-commerce organization, with a strong focus on analyzing financial figures and key performance indicators (KPIs)

• Project Support & Coordination: Partner with the team to monitor progress, ensure timelines are met, and contribute to the smooth delivery of international retail projects

• Information Management: Coordinate, compile, and clearly communicate essential information to relevant stakeholders

• Presentation Preparation: Create engaging weekly and monthly PowerPoint presentations for the Vice President, supporting transparent communication of progress and results

• Versatile Team Support: Contribute to a variety of ad-hoc tasks, offering flexible assistance wherever it is most needed.

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team in flexibler Teilzeit mit einer Arbeitszeit von circa 20 Stunden pro Woche. 

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

• Lead and shape the global research and insights vision in partnership with Innovation, Creative Direction, and Business Unit leadership to drive long-term brand and product innovation strategy.
• Establish and oversee cross-functional operating models, communication frameworks, and governance processes that align innovation initiatives across the organization.
• Direct end-to-end research strategies by integrating consumer, athlete, market, and performance insights into holistic evaluations that inform executive decision-making and business priorities.
• Champion a culture of innovation by challenging conventional methodologies, encouraging disruptive thinking, and identifying scalable solutions to complex business and product challenges.
• Define strategic frameworks that translate research learnings into commercially viable performance products and culturally relevant street-ready concepts.
• Lead and expand strategic research partnerships with external agencies, universities, laboratories, and industry experts to deliver validated performance insights and breakthrough innovation opportunities.
• Oversee negotiation and development of collaboration agreements in partnership with Legal and Procurement teams to ensure compliant, scalable, and mutually beneficial partnerships.
• Build, influence, and maintain strong executive-level relationships with key internal stakeholders, external partners, and industry leaders.
• Serve as a senior innovation representative and trusted partner to elite athletes, leveraging athlete insights to influence product direction, storytelling, and innovation strategy.
• Mentor and develop high-performing teams by fostering collaboration, accountability, and a forward-thinking innovation mindset across the organization.
• Drive organizational alignment by presenting strategic recommendations, research outcomes, and innovation opportunities to senior leadership and executive stakeholders.
• Ensure innovation initiatives are executed with operational excellence, measurable impact, and alignment to brand, consumer, and business objectives.

• Extensive leadership experience in research, insights, innovation, or strategy roles within consumer goods, sports, performance, lifestyle, or related industries, with a proven ability to shape long-term innovation agendas.
• Strong expertise in translating consumer, athlete, market, and performance insights into actionable strategies, product concepts, and business opportunities that create measurable impact.
• Demonstrated ability to build and lead high-performing, cross-functional teams while fostering a culture of curiosity, collaboration, accountability, and continuous innovation.
• Strategic thinker with the ability to connect emerging trends, scientific research, consumer behavior, and business priorities into a clear innovation vision.
• Proven experience influencing senior executives and navigating complex stakeholder environments across global organizations.
• Exceptional communication and storytelling skills, with the ability to synthesize complex research findings into compelling recommendations for executive audiences.
• Strong track record of establishing and managing strategic partnerships with external agencies, academic institutions, laboratories, athletes, and industry experts.
• Experience negotiating and managing collaborative partnerships in close alignment with Legal, Procurement, and other key business functions.
• Deep understanding of innovation processes, research methodologies, and insight-generation frameworks, combined with the confidence to challenge conventional approaches and drive disruptive thinking.
• Credibility and confidence in engaging with elite athletes, industry leaders, and senior stakeholders, translating their perspectives into meaningful innovation opportunities.
• Strong business acumen with the ability to balance consumer desirability, technical feasibility, and commercial viability when shaping innovation strategies.
• Highly collaborative and influential leader who thrives in ambiguous environments, drives alignment across diverse teams, and successfully delivers complex initiatives at global scale.
• Passion for sport, performance, culture, and innovation, with a forward-looking mindset and a relentless drive to shape the future of products and experiences.

• You will support PUMA in becoming the fastest sports brand in the world.

• You have a comprehensive understanding of how your store operates and leverage your experience as a store manager in retail.

• You will recruit, develop, train, coach, motivate, and lead employees into a high-performing and results-oriented team.

• You will ensure consistently high customer satisfaction in your store, verify compliance with all visual merchandising standards, monitor inventory flow, and achieve effective cost control.

• You will analyze your store's KPIs and work with your team to meet or exceed targets.

• You are open to development opportunities at other locations.

• You have experience as a branch manager, store manager, or sales associate with leadership experience.

• You are customer-oriented (full-time) and a reliable and friendly individual.

• You are able to learn new things, systems, and experiences in the fast-paced retail environment.

• You have the ability to identify and develop talent.

• You are highly organized with excellent time management skills and are interested in innovation and change.

• You communicate confidently in English.

As CRM Manager, you drive customer engagement and lifecycle performance across Europe by executing and optimizing CRM initiatives.

• Support CRM campaigns across the full customer lifecycle with a focus on email marketing
• Execute acquisition and retention activities across channels and touchpoints
• Plan and deploy campaigns, ensuring high-quality content, consistency, and timely delivery
• Work with CRM tools to manage audiences, data, and campaign setups
• Analyze campaign performance and track key KPIs such as open rate, CTR, and revenue contribution
• Contribute to segmentation, personalization, and customer insights
• Support A/B testing and continuous optimization of campaigns and journeys
• Ensure alignment with brand guidelines, CRM standards, and compliance requirements.

You are a detail-oriented and data-driven CRM professional with a passion for customer-centric marketing and digital innovation. You combine analytical thinking with strong execution skills and a collaborative mindset.

• At least 3 years of professional experience in CRM, E-Mail marketing, or digital marketing
• Strong understanding of CRM KPIs and campaign performance metrics
• Hands-on experience with CRM systems, email service providers, and analytics tools (e.g., Google Analytics)
• Ability to manage multiple campaigns simultaneously with a high level of accuracy and attention to detail
• Basic knowledge of HTML for email creation is a plus
• Analytical mindset with the ability to translate data into actionable insights
• Strong organizational and stakeholder management skills
• Team player with a proactive, solution-oriented attitude
• A passion for delivering outstanding customer experiences
• Fluent in English; additional languages are considered a plus.

Per incremento organico del nostro negozio PUMA di Scalo Milano ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

·       Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

·       Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

·       Processare accuratamente le vendite in cassa

·       Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

·       Processare responsabilmente la merce in entrata e in uscita

·       Ambizione nel constatare opportunità di prodotto e comunicarle al management team

·       Appartenente alla Categoria Protetta (L.68/99)

·       La ricerca è rivolta a candidati di ambo i sessi

·       Esperienza nel mondo Retail

Per il nostro negozio PUMA presso l'Outlet di Scalo Milano ricerchiamo una risorsa di talento che voglia mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi: ​ ​

• Responsabilità nel garantire che il punto vendita raggiunga costantemente o superi gli obiettivi di vendita, di KPI e redditività mediante l’efficace ricorso alla pianificazione a lungo e breve termine, controllo di spese, vendite e assistenza.

• Garantire costantemente standard elevati di esperienza del cliente nel Negozio secondo i Valori del marchio PUMA e gli standard del servizio di assistenza.

• Dedicare il 90% dell’orario di lavoro al rapporto coi clienti, la vendita e la formazione dei dipendenti sul piano vendite.

• Assistere lo/la Store Manager e l'Assistant Store Manager nell’assunzione, formazione, sviluppo e successione di Sales Associates dalle elevate prestazioni, orientati ai risultati.

• Responsabilità nel garantire i processi di cassa, vendita e transazioni che siano in linea con le policies e con le procedure interne

• Gestire e monitorare la formazione sulla prevenzione delle perdite e i programmi sulla consapevolezza

• Gestione e comunicazione delle opportunità relative alla merce allo/alla Store Manager e/o all’Assistant Store Manager del punto vendita.

• Garantire l’esecuzione e il mantenimento di tutte le Linee Guida di visual merchandising e garantire che la presentazione visiva del punto vendita soddisfi sempre o superi gli standard PUMA.

• Mantenere le condizioni fisiche del punto vendita secondo le linee guida corrispondenti e comunicare le esigenze di manutenzione in modo puntuale

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e

• Da uno a due anni di esperienza nella gestione in ambiente di vendita al dettaglio orientato all’assistenza clienti (preferibilmente abbigliamento/calzature) con esperienza comprovata orientata ai risultati.

• Solide capacità interpersonali, comunicative e motivazionali

• Solide capacità organizzative e di gestione del tempo

• Esperienza pratica di Project Management, competenze nell’attuazione di metodi comunicativi e gestione degli eventi

• Perspicacia in ambito commerciale

• Orientamento verso i clienti, personalità friendly

• Interesse per l’innovazione ed il cambiamento

• Buona conoscenza della lingua inglese e tedesca

• Conoscenze informatiche, conoscenza di MS-Office, Outlook, Internet

• Passione per il Brand Puma

The Project Manager ERP Transformation helps deliver global digital initiatives with focus on rollouts of ERP systems and affiliated ecosystems and continuous improvements thereof, by owning a defined workstream within those projects. The project manager brings structure, transparency, and execution discipline to complex topics, and will develop into a subject-matter specialist, and potentially into a project lead role over time.

Your core responsibilities will be:

• Workstream ownership: Own a defined workstream scope within a project and drive it from plan to delivery.

• Planning & coordination: Translate goals into a clear work plan (milestones, dependencies, risks, next steps) and align it with the project lead.

• Transparency & reporting: Maintain a simple, reliable status view (traffic light, risks/blockers, decision needs) and communicate it consistently.

• Execution discipline: Follow project governance routines, keep commitments, and proactively raise issues early (with options, not just problems).

• Stakeholder collaboration: Work with business, tech, and external partners to progress tasks and resolve dependencies.

• Quality mindset: Ensure workstream outputs meet defined standards, are documented, and are ready for handover.

• Continuous improvement: Capture learnings, improve templates/playbooks, and contribute to reusable assets and knowledge.

• Growth & rotation: Build skills across projects; rotate into different workstreams as you develop.

Main Stakeholders

• Director Project Management

• Project Leads / Project Managers (overall project steering)

• Other Workstream Project Managers (cross-workstream alignment

• Delivery teams (business process managers, IT team, solution architects)

• Business stakeholders, local business process managers, key and end users

• Vendors and implementation partners (as needed)

Required experience & qualifications:

• 2-5 years experience in project delivery, operations, consulting, or similar environments OR strong evidence of delivery mindset (internships, leadership roles, side projects).

• Strong ability to structure work: you can turn ambiguity into a plan and next steps.

• Clear written and verbal communication (you can summarize complex issues simply).

• Reliability and ownership: you follow through and raise issues early.

• Comfort working with multiple stakeholders in a dynamic environment.

• Fluency in English (and ideally comfortable in an international setting).

Nice-to-haves:

• Exposure to digital transformation, ERP, supply chain, finance, or enterprise platforms.

• Experience with agile ways of working, basic testing concepts, or change/training support.

• Familiarity with tools such as Jira, Confluence, MS Teams, Excel/PowerPoint.

Development path (why this role exists):

This role is a structured path into global delivery leadership. Typical growth options include

• Deepening into a specialist track (senior workstream lead, coaching, standards)

• Moving into project leadership (project manager / rollout lead)

• Moving into PMO / delivery excellence (methodology, governance, portfolio)

The Teamlead SAP Basis Operations (ERP) is responsible for managing, operating, and continuously optimizing SAP systems across the global PUMA landscape. This role leads a team of SAP Basis professionals to ensure the high availability, performance, stability, and scalability of SAP environments, including SAP S/4HANA (Private Cloud), SAP ECC (R/3), and related components. Combining strong technical expertise with effective leadership capabilities, the role drives operational excellence and supports the execution of strategic SAP initiatives across the organization.

SAP Operations & Service Delivery

• Ensure stable, secure, and uninterrupted operation of SAP systems across all supported regions

• Manage and optimize SAP landscapes including S/4HANA (Private Cloud), SAP ECC (R/3), and related platforms

• Organize and oversee on-call support and incident management processes

• Manage external service providers and ensure delivery in line with defined SLAs and performance standards.

Technical Oversight

• Act as a hands-on expert for SAP Basis operations, providing guidance on complex technical topics

• Oversee system upgrades, patches, kernel updates, and support package implementations

• Monitor system performance and implement optimization measures to ensure efficiency and scalability

• Define and enforce SAP Basis standards, best practices, and operational procedures.

Global Scope & Governance

• Assume responsibility for SAP Basis operations across additional global regions, ensuring consistent service quality and system availability

• Standardize processes, tools, and governance models across regions

• Ensure alignment with global IT strategy, architecture standards, and security requirements.

Project & Transformation Support

• Support and drive SAP-related projects such as upgrades, rollouts, and technical transformations

• Collaborate closely with internal stakeholders (e.g., Business Solutions, Architecture, Project Management) and external partners

• Contribute to the continuous improvement and evolution of the SAP technology landscape.

• Proven leader of international SAP Basis teams, thriving in fast-paced, global environments

• Deep expertise in SAP Basis with strong exposure to SAP S/4HANA and SAP ECC landscapes

• Hands-on expert who combines leadership with active contribution to technical operations and innovation

• Driven to ensure stable, scalable, and high-performing SAP platforms supporting global business operations

• Strong collaborator across regions, functions, and external partners, enabling seamless global delivery

• Proactive, accountable, and solution-oriented mindset with a strong focus on continuous improvement

• Inspires teams through clear communication, trust, and a “BE TOGETHER” team spirit

• Passionate about technology and constantly exploring new SAP capabilities and trends

• Business-fluent English and strong intercultural communication skills.