• Be responsible for your own PUMA direct-to-consumer business with assigned marketplace channels (like Amazon, About You, Decathlon, eBay, OTTO, Zalando)
• Monitor commercial performance and drive operational actions to achieve commercial targets – primarily Sales and Profitability
• Leverage data to develop and execute strategies to grow revenue and profitability
• Drive complex cross functional initiatives across multiple eCom functions – Merchandising, Category Mgmt., Marketing, Content or Operations
• Monitor promotional marketing activities and ensure alignment to business targets
• Prepare commercial and operational forecasts to ensure high service levels and accurate financial reporting
• Collaborate closely with the key account management of the respective marketplaces
• Identify, assess and create proposals for new market opportunities, business models or resource allocation. Drive and project manage implementation of strategic initiatives
• Challenge status quo, identify inefficiencies and drive for synergies to improve operational setup.

• Bachelor’s degree in Business Administration or other relevant areas
• 3-5 years of relevant working experience in eCommerce, Marketplaces or Digital Industry
• Knowledge of standard Retail / eCOM processes (Merchandising, Fulfilment, Product onboarding, Customer Service, etc.) and KPIs. Ability to translate business requirements to technical requests
• Strong analytical skills – working knowledge of Microsoft Excel is essential, knowledge of Power BI or other reporting tools is beneficial
• Ability to gather data and create meaningful analysis or reporting. Provide clear and relevant business requirements to BI analysts to create new / improve existing tools
• Commercial mindset and ability to effectively prioritize various tasks in a fast-paced environment
• Willingness to take own initiatives and work independently on assigned tasks with little guidance as well as accept direction on given assignments
• Fluent in English, fluency in German or another European language is a plus.

• Drive profitable sales growth, market share, and distribution quality across assigned field accounts
• Build and develop strong, long-term relationships with independent retail partners, ensuring premium brand representation
• Execute seasonal sell-in and in-season activities, including assortment planning, re-orders, and retail activations
• Monitor performance KPIs (sell-through, inventory, productivity) and optimize stock levels and store execution
• Identify market opportunities, gather insights, and provide actionable recommendations to improve account performance
• Act as guardian of distribution by implementing international guidelines locally, ensuring the right partners and assortments to support long-term brand success

• Proven experience in field sales, account management, or retail partner management within consumer or sporting goods
• Strong commercial and analytical skills with the ability to interpret sales data, KPIs, and market trends
• Excellent communication, negotiation, and stakeholder management skills
• Highly organized, hands-on, and results-driven, with the ability to manage multiple priorities independently
• Proficient in CRM and MS Office tools, with a strong understanding of retail environments and willingness to travel
• Language skills: Fluent in English and Polish, with strong verbal and written communication abilities

• Build and maintain strong, long-term partnerships with key running specialists and wholesale partners, acting as a trusted category expert
• Define and drive sell-out, PoS, and activation strategies in close collaboration with Sales and Category teams
• Deliver hands-on sell-out support, including leading product trainings, workshops, and key retailer events
• Plan and execute impactful retailer activations and manage stock, re-orders, and seasonal transitions to optimize sell-through
• Gather and analyze market and consumer insights, translate them into actionable recommendations, and act as a senior sparring partner to Sales
• Collaborate closely with Marketing and Purchasing to ensure strong cross-functional alignment across category initiatives
• Create and maintain internal and external reports focused on documenting activities, activations, and key events as a reference and knowledge base for stakeholders.

• Proven experience in Sales, Category Management, or related commercial roles within sports, running, or FMCG
• Strong understanding of wholesale environments and retail activation strategies
• Excellent stakeholder management skills with the ability to influence cross-functional partners
• Analytical mindset with the ability to translate data into actionable insights
• Hands-on, result-driven approach with strong execution capabilities; leadership experience is a plus
• Language skills: Fluent in English and German, with strong verbal and written communication abilities.

• You will support PUMA in becoming the fastest sports brand in the world.

• You have a comprehensive understanding of how your store operates and leverage your experience as a store manager in retail.

• You will recruit, develop, train, coach, motivate, and lead employees into a high-performing and results-oriented team.

• You will ensure consistently high customer satisfaction in your store, verify compliance with all visual merchandising standards, monitor inventory flow, and achieve effective cost control.

• You will analyze your store's KPIs and work with your team to meet or exceed targets.

• You are open to development opportunities at other locations.

• You have experience as a branch manager, store manager, or sales associate with leadership experience.

• You are customer-oriented (full-time) and a reliable and friendly individual.

• You are able to learn new things, systems, and experiences in the fast-paced retail environment.

• You have the ability to identify and develop talent.

• You are highly organized with excellent time management skills and are interested in innovation and change.

• You communicate confidently in English.

• Du unterstützt PUMA, die schnellste Sportmarke der Welt zu werden
• Du hast ein umfassendes Verständnis davon, wie dein Store funktioniert und nutzt deine Erfahrung als Filialleiter*in im Einzelhandel
• Du stellst Mitarbeiter*innen ein, förderst, schulst, coachst, motivierst und führst sie zu einem leistungsfähigen und ergebnisorientierten Team
• Du gewährleistest in deinem Store eine konstant hohe Kundenzufriedenheit, prüfst die Umsetzung aller Visual Merchandising Standards, überwachst den Warenverkehr und erzielst eine effektive Kostenkontrolle
• Du analysierst die KPI’s deines Stores und arbeitest zusammen mit deinem Team daran, die Ziele zu erreichen oder sogar zu übertreffen
• Du bist dazu bereit, Entwicklungsmöglichkeiten auch an anderen Standorten innerhalb von Deutschland oder Europa anzunehmen

• Du hast Erfahrung als Filialleiter*in, Store Manager*in oder Verkäufer*in mit Führungserfahrung
• Du arbeitest Kundenorientiert (Vollzeit) und bist eine zuverlässige und freundliche Persönlichkeit
• Du bist dazu in der Lage neue Dinge, Systeme und Erfahrungen im schnelllebigen Einzelhandelsumfeld zu lernen
• Du besitzt die Fähigkeit, Talente zu identifizieren und weiterzuentwickeln
• Du bist ein Organisationstalent mit gutem Zeitmanagement und hast Interesse an Innovationen und Veränderung
• Du kommunizierst sicher in Deutsch und Englisch

YOUR BENEFITS @PUMA Retail Germany

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

• Du stellst gemeinsam mit dem Store Manager sicher, dass der Store durch den effektiven Einsatz von kurz- und langfristiger Planung, Kostenkontrolle und erstklassigen Service kontinuierlich die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du gewährleistest eine gleichbleibend hohe Kundenzufriedenheit innerhalb des Stores gemäß unseren PUMA Werten und den etablierten Service Standards
• Du übernimmst Verantwortung für die akkurate Ausführung von Verkäufen, Umtauschen, Rückerstattungen und Rabattaktionen an der Kasse während du sicherstellst, dass die Richtlinien der Discount Policy & Procedures eingehalten werden
• Du unterstützt den Store Manager bei der Rekrutierung, dem Training, der Weiterbildung und der Nachfolgebesetzung sowie bei der Vorbereitung und Verwaltung der Leistungsbewertungen des Teams
• Du verstehst es, die Kunden zu analysieren, Trends und wettbewerbsfähige Informationen, die das Geschäft beeinflussen, zu erkennen und so das Business gemeinsam mit dem Store Manager anzutreiben
• Du übernimmst Verantwortung für Loss Prevention und operational compliance innerhalb des Stores; Du verwaltest, erreichst und versuchst alle Inventory & Shrink Ziele zu übertreffen; Du kontrollierst und verwaltest den physischen Bestand
• Du unterstützt den Store Manager bei der Kommunikation, Verwaltung und Ausführung aller marketingangetriebenen Initiativen und Events innerhalb des Budgets und gemäß allen festgelegten Leitfäden
• Du bist dazu bereit, Entwicklungsmöglichkeiten auch an anderen Standorten innerhalb von Deutschland oder Europa anzunehmen

• 2-3 Jahre Führungserfahrung in einer fokussierten, kundenorientierten Einzelhandelsumgebung (vorzugsweise Bekleidung/Schuhe)
• Leidenschaft für die Marke PUMA
• Handelsgeschick und finanzielles Kostenbewusstsein
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Fähigkeit, Mitarbeiter zu rekrutieren, zu motivieren und zu schulen
• Starke Kommunikations-, Motivations- und Präsentationsfähigkeit
• Starkes Organisationstalent und gutes Zeitmanagement
• Sicheres Auftreten bei der Präsentation von Informationen vor einer großen Gruppe
• Interesse an Innovation und Veränderung
• Computerkenntnisse, grundlegendes Know-how über MS-Office einschließlich dem Gebrauch von Outlook, Excel, PowerPoint und Internet

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

• Du stellst gemeinsam mit dem Store Manager sicher, dass der Store durch den effektiven Einsatz von kurz- und langfristiger Planung, Kostenkontrolle und erstklassigen Service kontinuierlich die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du gewährleistest eine konstant hohe Kundenzufriedenheit innerhalb des Stores gemäß unseren PUMA Werten und den etablierten Service Standards. Du bist verantwortlich für die akkurate Ausführung von Verkäufen, Umtausch, Rückerstattung, sowie Rabattaktionen) an der Kasse während du sicherstellst, dass alle Richtlinien eingehalten werden
• Du unterstützt den Store Manager bei der Rekrutierung, Schulung, Entwicklung, Coaching, Motivation und Erhaltung von leistungsstarken und ergebnisorientierten Teammitgliedern
• Du verwaltest und überwachst die Programme der Loss Prevention education and awareness; Du übernimmst Verantwortung für die Loss Prevention und Operational Compliance innerhalb des Stores
• Du prüfst und kontrollierst die Umsetzung aller Visual Guidelines Standards und gewährleistest eine konstant hohe visuelle Präsentation des Stores, die die PUMA-Standards erfüllt oder übertrifft
• Du bist dazu bereit, Entwicklungsmöglichkeiten auch an anderen Standorten innerhalb von Deutschland oder Europa anzunehmen

• 1-2 Jahre Verkaufserfahrung, vorzugsweise in einem fokussierten, kundenorientierten Einzelhandelsumfeld (vorzugsweise Kleidung/Schuhe)
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Kommunikations-und Motivationsstärke
• Starkes Organisationstalent und gutes Zeitmanagement
• Fähigkeit, Präsentationen vor großen Gruppen zu halten
• Handelsgeschick und finanzielles Kostenbewusstsein
• Computerkenntnisse, grundlegendes Know-how über MS-Office einschließlich dem Gebrauch von Outlook, Word, Excel, PowerPoint und Internet

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du unterstützt unser Team in flexibler Teilzeit mit einer Arbeitszeit von ca. 25 oder 30 Stunden pro Woche

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

• You work together with the Store Manager to ensure that the store continuously meets or exceeds sales, KPI, and profitability targets through the effective use of short- and long-term planning, cost control, and first-class service.

• You ensure consistently high customer satisfaction within the store in line with our PUMA values and established service standards.

• You take responsibility for the accurate execution of sales, exchanges, refunds, and promotional discounts at the register while ensuring compliance with the Discount Policy & Procedures.

• You support the Store Manager in recruiting, training, further education, succession planning, as well as in preparing and managing team performance evaluations.

• You understand how to analyze customers, identify trends and competitive information that affect the business, and thus drive the business together with the Store Manager.

• You take responsibility for loss prevention and operational compliance within the store; you manage, achieve, and strive to exceed all inventory and shrink goals; you monitor and manage the physical stock.

• You support the Store Manager in communicating, managing, and executing all marketing-driven initiatives and events within the budget and according to all established guidelines.

• You are willing to take on development opportunities at other locations.

• 2-3 years of leadership experience in a focused, customer-oriented retail environment (preferably clothing/shoes)  

• Passion for the PUMA brand  

• Commercial skills and financial cost awareness  

• Customer-oriented, reliable, and friendly personality  

• Ability to recruit, motivate, and train employees  

• Strong communication, motivation, and presentation skills  

• Strong organizational talent and good time management  

• Confident appearance when presenting information to a large group  

• Interest in innovation and change  

• Computer skills, basic knowledge of MS Office including the use of Outlook, Excel, PowerPoint

• Lead & management of PUMA Europe Social Media presence.
• Lead and develop the social media team.
• Connect between global social media strategy and local area needs across Europe.
• Optimize and drive efficiency across EU areas of Social Media channels.
• Budget planning & ongoing follow up for your field of play & responsibilities.
• Represent Europe in the global social media team.
• Planning and implementation of owned and shared social media and influencer campaigns to drive engagement and brand heat in close collaborations with Media, Influencer and category teams in Europe, global and areas.
• Lead our social media agency development content calendars & product/event rollouts. 
• Guiding and briefing Social Media campaigns to external/internal digital agencies.
• Creation of briefings for social media content productions.
• Facilitate engaging and innovative content creation for Instagram & partner channels.
• Define, work and track relevant seedings campaigns to drive organic awareness.
• Take care of tracking and reporting social media KPI & content
• Stay connected and aligned with relevant stakeholders & share relevant results proactively, (internal & external) to achieve goals.
• Plan relevant social media activations as 360 integrated marketing campaigns and part of the full marketing funnel, reflecting cross functional needs, to support sell through.
• Understand the business priorities within your field of play / category and understand the why.
• Prioritize business relevant actions & projects​ differentiation of importance & urgency.

As Teamhead Global Retail Consumer In-Store Experience, you are responsible for defining and elevating the end-to-end physical retail experience across all global store formats. You will shape how consumers engage with the brand in-store translating strategy into immersive, scalable experiences that drive emotional connection and commercial performance.

End-to-End Consumer Journey Leadership

• Drive the end-to-end in-store consumer journey from entry to exit, defining key moments and experience standards across all formats
• Strengthen brand expression, storytelling, and commercial impact through clearly structured and differentiated experience principles
• Continuously refine the journey based on consumer insights, store performance, and market feedback.

Global Experience Playbooks & Execution

• Create and execute global in-store experience playbooks and seasonal updates
• Translate consumer and business priorities into clear, actionable, and scalable execution frameworks for markets
• Ensure consistency of experience standards while enabling local relevance.

Storytelling, Campaigns & Product Drops

• Drive immersive in-store storytelling and impactful product launches
• Partner with Marketing, Retail Operations, and regional teams to activate campaigns consistently across stores
• Define and elevate key experience moments such as landing zones, hero spaces, and seasonal storytelling touchpoints.

Performance Management & Store Excellence

• Execute regular store visits and performance reviews to assess experience quality and execution standards
• Identify improvement opportunities and provide markets with actionable feedback and enablement support
• Link in-store experience quality to commercial KPIs (e.g. conversion, UPT, sell-through).

Tools, Guidelines & Continuous Improvement

• Drive continuous improvement of in-store experience tools, guidelines, and best practices
• Elevate global consistency, productivity, and consumer engagement through structured frameworks and innovation
• Ensure all experience solutions are scalable and operationally viable.

Team Leadership & Capability Building

• Lead and develop the Consumer In-Store Experience team, ensuring clear ownership, strong collaboration, and capability growth
• Foster a culture of creativity, accountability, and operational excellence
• Deliver training and guidance to regional retail teams to build execution capability and ensure adoption of global standards.

Resource & Budget Steering

• Coordinate and steer in-store activation resources and spend (e.g. store marketing, seasonal toolkits)
• Align closely with Marketing and regional teams to ensure efficient, cost-conscious execution
• Optimize investment to maximize consumer impact and commercial return.

• 7+ years of experience in global retail, in-store experience, visual merchandising, or retail leadership
• Proven track record in driving consumer experience and commercial performance in physical retail
• Strong understanding of retail storytelling, consumer behavior, and store operations
• Experience working across global markets and managing cross-functional stakeholders
• Ability to translate strategy into scalable, executable frameworks
• Strategic mindset with strong execution focus
• Deep expertise in consumer journey design and retail experience
• Strong leadership and team development capabilities Commercial acumen with data-driven decision making
• Passion for brand storytelling, retail innovation, and consumer engagement.

As Director, Global Loyalty & Membership, you will define and lead the global strategy for our loyalty, membership and CRM ecosystem, establishing it as a core customer value add and commercial growth lever globally for our company.

This role goes beyond program management: it is about setting direction, shaping how the organization leverages loyalty to drive customer lifetime value, and ensuring it delivers measurable, enterprise-level business impact. You will connect strategy to execution, aligning teams across eCommerce, marketing, product, technology, retail, legal and regions to build a scalable, high-performing membership model that reinforces brand equity and commercial performance.

You will operate at the intersection of customer, commercial performance, and organizational alignment - translating ambition into a clear, outcome-driven roadmap and ensuring it is executed with rigor across a complex, global environment.

• Define and own the global loyalty & membership vision and multi-year roadmap, ensuring tight alignment with brand strategy, DTC growth ambitions, and long-term customer value creation
• Oversee the end-to-end design and evolution of the loyalty program, including value proposition, tiering, benefits, earn & burn mechanics, experiential vs. monetary rewards, and full member lifecycle orchestration
• Leads global CRM efforts, driving personalization, segmentation, and data‑driven decision‑making
• Build and lead a high-performing global loyalty & membership team over time, defining the right capabilities, structure, and ways of working to scale the function as a core growth engine
• Own the business case and economics: in partnership with BI and Finance, define and steer CLTV uplift, retention impact, margin dynamics, breakage, and ROI - embedding loyalty as a measurable driver of profitable growth
• Lead the integration of loyalty into the broader commercial ecosystem, ensuring it is fully embedded across CRM, paid media, onsite experience, and trading levers to unlock incremental value across the funnel
• In concert with IT & Marketing, steer platform configuration, scalability, and continuous evolution across regions, ensuring future-proof architecture and operational excellence
• Act as the global point of alignment across functions and markets, setting clear guardrails and governance while enabling local teams to execute with speed and relevance
• Establish a best-in-class performance and governance framework, with clear KPIs, reporting structures, and operating rhythms that drive accountability and transparency at all levels of the organization
• Continuously evolve the program through innovation, partnerships, and new value creation models, ensuring the proposition remains differentiated, competitive, and ahead of consumer expectations
• Lead post go-live optimization as an ongoing growth engine, leveraging data and experimentation to continuously unlock incremental value and improve performance.

• Extensive experience (10+ years) defining and leading loyalty or membership strategies at scale, ideally within global retail and eCommerce, fashion, lifestyle, or sportstyle environments
• Experience building, leading, and developing high-performing teams, with the ability to scale talent and capabilities in line with business ambition
• Strong commercial and analytical mindset, deeply fluent in CLTV modeling, cohort analysis, retention dynamics, unit economics, and margin trade-offs, with the ability to translate insight into action
• Proven track record of building and scaling programs from zero to one, with full ownership from strategy through execution and optimization
• Experience navigating and shaping complex loyalty and CRM technology ecosystems, including platform selection, integrations, and long-term scalability considerations
• Ability to operate and influence at senior leadership level, aligning diverse stakeholders across marketing, digital, finance, product, and technology through clear, data-driven narratives
• Strategic yet highly execution-oriented: able to set direction while driving delivery in a fast-paced, ambiguous environment
• Strong leadership presence with the ability to drive alignment, clarity, and momentum across global, matrixed organizations.