This role is essential to the growing Customer Service team in EEMEA Distribution, which now oversees several business units:

Required Skills & Qualifications

• Fluent communication skills in English, both written and verbal.
• Keen attention to detail and excellent organizational abilities.
• Competency in Microsoft Office; knowledge of SAP and MyPuma Biz is advantageous.
• Collaborative team spirit with the ability to thrive in a dynamic, fast-paced setting.
• Strong multitasking skills, adept at juggling multiple priorities while ensuring accuracy.

Organizational Context

• Reports to the Customer Service team head within EEMEA Distribution.
• Located in Salzburg, Austria.
• Plays a key role in supporting diverse business units and ensuring exceptional customer service delivery.

Sales Management: Drive and achieve sales, KPIs, and profitability goals.
Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
Store Operations: Oversee daily store operations, including opening and closing procedures.Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules.
Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
Visual Merchandising: Maintain store presentation and visual merchandising standards.
Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
Compliance: Ensure compliance with company policies, procedures, and legal requirements.
Communication: Foster effective communication within the team and with other departments.

Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.

Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

Technology: Proficiency in retail software and POS systems.

Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.

Self- leadership:  Ability to work independently and efficient and be able to manage own emotions and challenges.

Sales Management: Drive and achieve sales, KPIs, and profitability goals.
Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
Store Operations: Oversee daily store operations, including opening and closing procedures.Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules.
Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
Visual Merchandising: Maintain store presentation and visual merchandising standards.
Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
Compliance: Ensure compliance with company policies, procedures, and legal requirements.
Communication: Foster effective communication within the team and with other departments.

Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.

Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

Technology: Proficiency in retail software and POS systems.

Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.

Self- leadership:  Ability to work independently and efficient and be able to manage own emotions and challenges.

As the Global eCom App Marketing Manager, you will define and lead our global app retention and growth strategy across all owned app communication channels. 

This role will own the end-to-end global app lifecycle roadmap, from engagement and retention strategy to reporting and analysis, vendor partnerships, and enablement of local market teams. You will work closely with global and local performance marketing teams, CRM, UX/UI, BI and Analytics, Engineering and external vendors to ensure our app ecosystem delivers measurable customer lifetime value. 

• Define and lead the global app retention and engagement strategy across push notifications, in-app messaging, and other app communication channels
• Build lifecycle frameworks covering onboarding, activation, engagement, loyalty, win-back, and reactivation
• Establish global best practices and scalable playbooks for local market execution
• Drive personalization and segmentation strategies in partnership with CRM and data teams
• Own the global app growth and retention roadmap aligned with business objectives
• Design and oversee a structured testing framework (A/B, multivariate testing)
• Collaborate with product and UX teams to improve app conversion, usability, and engagement
• Define global KPIs for app performance (retention, churn, CLTV, push engagement, revenue contribution) 
• Own strategic relationships with key marketing technology vendors, including Emarsys (ESP & customer engagement) & Branch (deep linking & attribution) 
• Act as the central point of contact for local market teams executing app campaigns
• Ensure alignment between global strategy and local execution. 

• Strong experience in CRM, lifecycle, or app marketing within eCommerce, consumer tech or fashion/ lifestyle organisations.
• Strong experience managing push, in-app messaging, and deep linking ecosystems
• Hands-on experience with marketing automation platforms (experience with Emarsys preferred) 
• Experience with mobile attribution and deep linking tools (e.g., Branch) 
• Strong analytical capability with ability to translate data into strategy 
• Experience managing cross-functional and international stakeholders.

As Senior MarTech Manager, you will own how marketing technology enables growth across the customer journey: from audience strategy and activation to measurement and lifecycle orchestration. 

This role exists to turn tools into outcomes. In partnership with Brand, BI & IT, you will define how the MarTech ecosystem should look like, how different components integrate, what “good” looks like at scale, and how global and regional teams activate technology consistently, intelligently, and profitably. 

You will define high-impact use cases, and ensure the stack is configured, integrated, and adopted in a way that unlocks real business value. You will act as the connective tissue between digital marketing, CRM/lifecycle, analytics, data, and external partners, helping the organization move to a cohesive, AI-ready ecosystem. 

• Define and lead the global MarTech strategy and roadmap in support of growth, efficiency, and customer relevance 
• Own the business logic of the MarTech ecosystem (GMP, CDP/DMP, ESP, measurement), ensuring tools work together as a coherent system 
• Define, prioritize, and evolve MarTech use cases tied to audience activation, lifecycle orchestration, personalization, and incrementality 
• Act as the key business counterpart to agencies and vendors, challenging implementations for quality, scalability, and long-term value 
• Act as the super-user of the MarTech stack (e.g. CDP, SA360, Branch, GMP, ESP), driving adoption, feature utilization, and innovation 
• Upskill the organization by building playbooks, trainings, workflows, and activation standards 
• Ensure consistent tagging, taxonomy, and governance across regions and channels 
• Be the main fire-starter for first-party data activation, powering audience strategy, lifecycle orchestration, and the marketing flywheel 
• Continuously assess the MarTech landscape and guide stack evolution toward a privacy-first, AI-ready future
• Stay up to date on AI, LLMs, and emerging technologies, translating them into practical MarTech use cases and working with the right vendors to bring them to life.

• 7+ years of experience in MarTech within commercial marketing teams 
• Proven track record as a hands-on MarTech leader, driving adoption and value 
• Deep understanding of platforms such as CDPs, Google Marketing Platform, Branch, Emarsys and marketing automation tools 
• Strong grasp of data flows, identity, consent, and measurement in a privacy-first environment 
• Highly analytical and commercially minded, able to link MarTech capabilities to measurable growth outcomes 
• Confident communicator who can align senior stakeholders and challenge partners with credibility 
• Curious, forward-thinking, and comfortable operating in matrixed, global organizations.

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du unterstützt unser Team in flexibler Teilzeit mit einer Arbeitszeit von ca. 30 Stunden pro Woche

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

• Eigenständige Mitarbeit bei der Konsolidierung von Monats-, Quartals- und Konzernabschlüssen sowie der Planung (z.B. Übernahme IC Abstimmungen, Zwischenergebniseliminierung, etc.)
• Selbständige Bearbeitung von Teilbereichen bei der Aufstellung des PUMA- Konzernabschlusses nach IFRS (u.a. Erstellung von Anhangangaben und Bearbeitung spezifischer Accounting-Themen)
• Überprüfung der Berichterstattung der Tochtergesellschaften auf Richtigkeit und Einhaltung der Bilanzierungsrichtlinien nach IFRS
• Ansprechpartner für die in- und ausländischen Gesellschaften bei Fragen der Bilanzierung und der Berichterstattung
• Entwicklung und Verbesserung von Konsolidierungs- und Berichterstattungsprozesse bei PUMA
• Unterstützung und Mitarbeit bei internen und bereichsübergreifenden Projekten
• Bearbeitung von Ad-Hoc-Anfragen & Analysen
• Ansprechpartner für andere Konzernabteilungen und für den Wirtschaftsprüfer.

• Erfolgreich abgeschlossenes Studium der Betriebswirtschaftslehre oder vergleichbare Ausbildung mit Schwerpunkt Rechnungswesen und Finanzen
• Mindestens 3 Jahre Berufserfahrung im (Konzern-)Rechnungswesen eines international ausgerichteten Unternehmens oder in einer Wirtschaftsprüfungsgesellschaft
• Spaß im Umgang mit Zahlen und der internationalen Rechnungslegung
• Sorgfältiger und strukturierter Arbeitsstil; lösungs- und praxisorientierte Arbeitsweise, Proaktivität und Teamfähigkeit
• Fließende Deutsch- und Englischkenntnisse in Wort und Schrift
• IT-Affinität; sicherer Umgang mit dem MS Office Paket, insbesondere Excel. Erfahrung mit gängigen Konsolidierungs- und Reporting-Systemen von Vorteil.

As a Nordic Accountant, you will play a key role in ensuring accurate financial reporting and strong financial governance across our Nordic entities. You will work closely with multiple teams across the business, providing insights that support decision making and contribute to PUMA’s continued growth in the region.

In this role you will report to the Team Head Financial Controlling and be an important partner in driving financial excellence.

What You Will Do

• Ensure accurate accounting and financial reporting in line with PUMA guidelines, local legislation and accounting standards across the Nordic entities
• Perform monthly, quarterly and yearly closing and reporting within defined deadlines
• Manage external reporting including VAT, tax reporting and annual reports
• Support external and internal audits and ensure compliance across processes
• Deliver timely, meaningful and accurate analyses that support business insights and decision making
• Contribute to budget, forecast, rolling forecast and mid term planning processes
• Collaborate closely with teams across the business to ensure data accuracy and financial transparency
• Identify opportunities to improve financial controlling processes and proactively drive solutions
• Provide guidance and mentoring to the Accounts Receivable and Accounts Payable teams
• Support the business with ad hoc financial analysis and projects

We are looking for someone who combines strong financial expertise with a proactive mindset and a collaborative approach.

You likely bring:

• 5–7 years of relevant experience within finance or financial controlling
• A degree in Finance, Accounting or Business Administration (relevant work experience may compensate for formal education)
• Strong knowledge of Nordic accounting standards and IFRS
• The ability to work cross functionally and proactively develop solutions in a dynamic environment
• A business oriented and results driven mindset
• Strong communication and presentation skills
• Excellent organizational skills and ability to prioritize
• Solid experience with SAP R/3 and MS Office (especially Excel and PowerPoint)
• Experience with Hyperion Financial Management (HFM) and Financial Planning Tools is a plus
• Fluency in English and at least one Nordic language
• Experience within retail, wholesale or FMCG is an advantage

Leadership & Collaboration

At PUMA, leadership is not only about titles – it is about how we work together.

You are someone who:

• Leads by example and acts as a positive role model
• Is comfortable influencing stakeholders across teams and senior management
• Thrives in collaborative environments and enjoys working as part of a team
• Brings a positive, proactive and solution oriented mindset

Why PUMA?

At PUMA, we move fast, we think bold, and we grow together. You will join a global brand where energy, teamwork and innovation are part of everyday life.

What’s in it for you?

• 5000 SEK annual product allowance
• 45% employee discount on PUMA products
• Health allowance and lunch card
• Paid wellness hour every Friday

• 28 days paid vacation + 3 extra days off

• Bike benefit via EpassiBIKE

• Flexible working hours and hybrid working
• A collaborative culture where your work truly makes an impact
• Opportunities to build international connections across the Nordic organization

🐾 At PUMA, we are constantly pushing boundaries and looking for people who share our energy and ambition.
 

Per incremento organico del nostro negozio PUMA di Noventa ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

• Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

• Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

• Processare accuratamente le vendite in cassa

• Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

• Processare responsabilmente la merce in entrata e in uscita

• Ambizione nel constatare opportunità di prodotto e comunicarle al management team

• La ricerca è rivolta a candidati di ambo i sessi

• Esperienza nel mondo Retail

• Passione per il brand PUMA e interesse per il mondo commerciale

• Personalità amichevole, affidabile e rivolta al cliente

• Portato/a per il lavoro di squadra e all'apprendimento veloce

• Capacità di offrire elevati livelli assistenza ai clienti e con ottime doti comunicative

• Buona conoscenza informatica e dei programmi MS

Per incremento organico del nostro negozio PUMA di Noventa ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

• Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

• Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

• Processare accuratamente le vendite in cassa

• Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

• Processare responsabilmente la merce in entrata e in uscita

• Ambizione nel constatare opportunità di prodotto e comunicarle al management team

• Appartenente alla Categoria Protetta (L.68/99)

• La ricerca è rivolta a candidati di ambo i sessi

• Esperienza nel mondo Retail

• Passione per il brand PUMA e interesse per il mondo commerciale

• Personalità amichevole, affidabile e rivolta al cliente

• Portato/a per il lavoro di squadra e all'apprendimento veloce

• Capacità di offrire elevati livelli assistenza ai clienti e con ottime doti comunicative

• Buona conoscenza informatica e dei programmi MS