Per incremento organico del nostro negozio PUMA di Scalo Milano ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

·       Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

·       Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

·       Processare accuratamente le vendite in cassa

·       Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

·       Processare responsabilmente la merce in entrata e in uscita

·       Ambizione nel constatare opportunità di prodotto e comunicarle al management team

·       Appartenente alla Categoria Protetta (L.68/99)

·       La ricerca è rivolta a candidati di ambo i sessi

·       Esperienza nel mondo Retail

Per il nostro negozio PUMA presso l'Outlet di Scalo Milano ricerchiamo una risorsa di talento che voglia mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi: ​ ​

• Responsabilità nel garantire che il punto vendita raggiunga costantemente o superi gli obiettivi di vendita, di KPI e redditività mediante l’efficace ricorso alla pianificazione a lungo e breve termine, controllo di spese, vendite e assistenza.

• Garantire costantemente standard elevati di esperienza del cliente nel Negozio secondo i Valori del marchio PUMA e gli standard del servizio di assistenza.

• Dedicare il 90% dell’orario di lavoro al rapporto coi clienti, la vendita e la formazione dei dipendenti sul piano vendite.

• Assistere lo/la Store Manager e l'Assistant Store Manager nell’assunzione, formazione, sviluppo e successione di Sales Associates dalle elevate prestazioni, orientati ai risultati.

• Responsabilità nel garantire i processi di cassa, vendita e transazioni che siano in linea con le policies e con le procedure interne

• Gestire e monitorare la formazione sulla prevenzione delle perdite e i programmi sulla consapevolezza

• Gestione e comunicazione delle opportunità relative alla merce allo/alla Store Manager e/o all’Assistant Store Manager del punto vendita.

• Garantire l’esecuzione e il mantenimento di tutte le Linee Guida di visual merchandising e garantire che la presentazione visiva del punto vendita soddisfi sempre o superi gli standard PUMA.

• Mantenere le condizioni fisiche del punto vendita secondo le linee guida corrispondenti e comunicare le esigenze di manutenzione in modo puntuale

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e

• Da uno a due anni di esperienza nella gestione in ambiente di vendita al dettaglio orientato all’assistenza clienti (preferibilmente abbigliamento/calzature) con esperienza comprovata orientata ai risultati.

• Solide capacità interpersonali, comunicative e motivazionali

• Solide capacità organizzative e di gestione del tempo

• Esperienza pratica di Project Management, competenze nell’attuazione di metodi comunicativi e gestione degli eventi

• Perspicacia in ambito commerciale

• Orientamento verso i clienti, personalità friendly

• Interesse per l’innovazione ed il cambiamento

• Buona conoscenza della lingua inglese e tedesca

• Conoscenze informatiche, conoscenza di MS-Office, Outlook, Internet

• Passione per il Brand Puma

The Project Manager ERP Transformation helps deliver global digital initiatives with focus on rollouts of ERP systems and affiliated ecosystems and continuous improvements thereof, by owning a defined workstream within those projects. The project manager brings structure, transparency, and execution discipline to complex topics, and will develop into a subject-matter specialist, and potentially into a project lead role over time.

Your core responsibilities will be:

• Workstream ownership: Own a defined workstream scope within a project and drive it from plan to delivery.

• Planning & coordination: Translate goals into a clear work plan (milestones, dependencies, risks, next steps) and align it with the project lead.

• Transparency & reporting: Maintain a simple, reliable status view (traffic light, risks/blockers, decision needs) and communicate it consistently.

• Execution discipline: Follow project governance routines, keep commitments, and proactively raise issues early (with options, not just problems).

• Stakeholder collaboration: Work with business, tech, and external partners to progress tasks and resolve dependencies.

• Quality mindset: Ensure workstream outputs meet defined standards, are documented, and are ready for handover.

• Continuous improvement: Capture learnings, improve templates/playbooks, and contribute to reusable assets and knowledge.

• Growth & rotation: Build skills across projects; rotate into different workstreams as you develop.

Main Stakeholders

• Director Project Management

• Project Leads / Project Managers (overall project steering)

• Other Workstream Project Managers (cross-workstream alignment

• Delivery teams (business process managers, IT team, solution architects)

• Business stakeholders, local business process managers, key and end users

• Vendors and implementation partners (as needed)

Required experience & qualifications:

• 2-5 years experience in project delivery, operations, consulting, or similar environments OR strong evidence of delivery mindset (internships, leadership roles, side projects).

• Strong ability to structure work: you can turn ambiguity into a plan and next steps.

• Clear written and verbal communication (you can summarize complex issues simply).

• Reliability and ownership: you follow through and raise issues early.

• Comfort working with multiple stakeholders in a dynamic environment.

• Fluency in English (and ideally comfortable in an international setting).

Nice-to-haves:

• Exposure to digital transformation, ERP, supply chain, finance, or enterprise platforms.

• Experience with agile ways of working, basic testing concepts, or change/training support.

• Familiarity with tools such as Jira, Confluence, MS Teams, Excel/PowerPoint.

Development path (why this role exists):

This role is a structured path into global delivery leadership. Typical growth options include

• Deepening into a specialist track (senior workstream lead, coaching, standards)

• Moving into project leadership (project manager / rollout lead)

• Moving into PMO / delivery excellence (methodology, governance, portfolio)

The Teamlead SAP Basis Operations (ERP) is responsible for managing, operating, and continuously optimizing SAP systems across the global PUMA landscape. This role leads a team of SAP Basis professionals to ensure the high availability, performance, stability, and scalability of SAP environments, including SAP S/4HANA (Private Cloud), SAP ECC (R/3), and related components. Combining strong technical expertise with effective leadership capabilities, the role drives operational excellence and supports the execution of strategic SAP initiatives across the organization.

SAP Operations & Service Delivery

• Ensure stable, secure, and uninterrupted operation of SAP systems across all supported regions

• Manage and optimize SAP landscapes including S/4HANA (Private Cloud), SAP ECC (R/3), and related platforms

• Organize and oversee on-call support and incident management processes

• Manage external service providers and ensure delivery in line with defined SLAs and performance standards.

Technical Oversight

• Act as a hands-on expert for SAP Basis operations, providing guidance on complex technical topics

• Oversee system upgrades, patches, kernel updates, and support package implementations

• Monitor system performance and implement optimization measures to ensure efficiency and scalability

• Define and enforce SAP Basis standards, best practices, and operational procedures.

Global Scope & Governance

• Assume responsibility for SAP Basis operations across additional global regions, ensuring consistent service quality and system availability

• Standardize processes, tools, and governance models across regions

• Ensure alignment with global IT strategy, architecture standards, and security requirements.

Project & Transformation Support

• Support and drive SAP-related projects such as upgrades, rollouts, and technical transformations

• Collaborate closely with internal stakeholders (e.g., Business Solutions, Architecture, Project Management) and external partners

• Contribute to the continuous improvement and evolution of the SAP technology landscape.

• Proven leader of international SAP Basis teams, thriving in fast-paced, global environments

• Deep expertise in SAP Basis with strong exposure to SAP S/4HANA and SAP ECC landscapes

• Hands-on expert who combines leadership with active contribution to technical operations and innovation

• Driven to ensure stable, scalable, and high-performing SAP platforms supporting global business operations

• Strong collaborator across regions, functions, and external partners, enabling seamless global delivery

• Proactive, accountable, and solution-oriented mindset with a strong focus on continuous improvement

• Inspires teams through clear communication, trust, and a “BE TOGETHER” team spirit

• Passionate about technology and constantly exploring new SAP capabilities and trends

• Business-fluent English and strong intercultural communication skills.

Role Purpose

• Own end-to-end delivery of global Direct-to-Consumer (DTC) technology and platform rollouts across digital and retail channels

• Lead the introduction, migration, and scaling of core DTC platforms across web, app, and retail

• Ensure a stable, secure, and scalable global DTC technology landscape.

Key Responsibilities

• End-to-end ownership of complex DTC technology and platform rollouts

• Manage parallel delivery streams across eCommerce, App, POS, OMS, payments, data, and integrations

• Plan and execute international rollouts, including migration, cutover, and decommissioning

• Coordinate dependencies across product, architecture, engineering, retail IT, operations, security, and partners

• Ensure non-functional requirements (stability, performance, security, compliance, scalability)

• Lead cross-functional, international delivery teams

• Manage risks, issues, and escalations

• Execute go-lives, including hypercare and handover to operations

• Provide clear status and decision reporting to senior stakeholders.

Technology Scope

• Digital: E-Commerce (Web & App), CMS, search, personalization, loyalty / membership

• Retail: POS systems, omnichannel use cases (e.g. Click & Collect)

• Core platforms: Commerce / Shop platform, OMS, payments, CRM, PIM, inventory & fulfillment, returns, data & analytics

• Understanding of API-based, event-driven cloud architectures

• Basic knowledge of CI/CD and release management.

Experience, Skills & Working Style 

• 8+ years of experience delivering complex technology projects or rollouts 

• Background in DTC, omnichannel, or retail technology environments 

• Experience with international, multi-region setups 

• Solid understanding of software delivery, integrations, and IT operations 

• Comfortable with classical, agile, and hybrid delivery models 

• Strong ownership, structuring, and communication skills 

• Pragmatic and resilient in high-pressure rollout and go-live phases 

• Experience working with global, cross-functional teams and partners 

• Fluent English required; German is a plus.

• Lead and manage the global Teamsport Marketing team responsible for PUMA’s key Football club and federation partnerships, ensuring strong team development, clear prioritization, and best-in-class execution across all activations and campaigns
• Oversee the strategic marketing direction and activation plans for PUMA’s key global Football partnerships, including Manchester City, AC Milan, Borussia Dortmund, Portugal national football team, and the Premier League, maximizing the impact of PUMA’s sponsorship investments through integrated global marketing strategies
• Drive effective short- and long-term communication plans in partnership with the wider marketing organization for global PUMA teams and federations to maximize brand visibility, cultural relevance, and commercial impact
• Oversee action plans for scheduled events, reactive opportunities, and seasonal campaigns across PUMA Football assets, including product launches, club milestones, key fixtures, tournaments, and cultural moments
• In collaboration with Creative Services and agency partners, oversee the creation of premium and impactful content, including visual, video, digital, and social assets to elevate PUMA’s Football storytelling across all channels
• Lead the planning and execution of PUMA’s activations during major club pre-season tours in close collaboration with global and local internal stakeholders, partnership managers, and club representatives
• Lead strategic planning initiatives and provide Football teams and federations expertise to the wider Marketing organization, ensuring alignment between business objectives, product storytelling, and brand campaigns.

• 8+ years of experience in Brand Marketing, or Sports Marketing, preferably within the sporting goods, football, or lifestyle industry
• Proven leadership and people management experience, with the ability to lead, develop, and inspire high-performing teams in a fast-paced global environment
• Extensive experience in developing and leading integrated global marketing campaigns and partnership activations for major sports properties, clubs, federations, or athletes
• Strong understanding of the global Football landscape, including club football culture, athlete marketing, fan engagement, and sponsorship ecosystems
• Demonstrated experience managing high-profile partnerships and working with top-tier clubs, federations, agencies, and commercial stakeholders
• Strong strategic planning and project leadership skills, with the ability to manage multiple complex projects and stakeholders simultaneously
• Proven experience leading cross-functional teams and collaborating effectively with Product, Creative, Sports Marketing, PR, Social Media, Commercial, and regional marketing teams
• Strong skills in storytelling, campaign development, agency management, budget oversight, and integrated brand communications
• Excellent communication and presentation skills, with strong intercultural competence and stakeholder management capabilities across global markets
• Highly organized, proactive, resilient, and solution-oriented, with the ability to perform confidently under pressure and within tight timelines
• Fluent in English; additional languages are considered a plus
• Willingness to travel internationally on a regular basis.

Resumen

Proporcionar los más altos niveles de servicio a los clientes

Funciones

• Mostrar y promover los valores de la Empresa conociendo los artículos de la marca (según línea y temporada) y aplicando las directrices de la compañía sobre Atención al Cliente.
• Aplicar las etapas de la venta como instrumento para lograr la venta final. Siguiendo las directrices de la compañía
• Atención al cliente: Conocer los gustos y necesidades de los clientes y tendencias del mercado para transmitirlos al Responsable Directo
• Ordenar y mantener el stock de producto del punto de venta (almacenes, pedidos central, etc)
• Mantener el Visual Merchandising del Punto de Venta aplicando los estándares de la compañía.
• Seguimiento del flujo de clientes para la captación de posibles ventas

Requisitos

• Orientación al cliente
• Idiomas

Resumen

Proporcionar los más altos niveles de servicio a los clientes

Funciones

• Mostrar y promover los valores de la Empresa conociendo los artículos de la marca (según línea y temporada) y aplicando las directrices de la compañía sobre Atención al Cliente.
• Aplicar las etapas de la venta como instrumento para lograr la venta final. Siguiendo las directrices de la compañía
• Atención al cliente: Conocer los gustos y necesidades de los clientes y tendencias del mercado para transmitirlos al Responsable Directo
• Ordenar y mantener el stock de producto del punto de venta (almacenes, pedidos central, etc)
• Mantener el Visual Merchandising del Punto de Venta aplicando los estándares de la compañía.
• Seguimiento del flujo de clientes para la captación de posibles ventas

Requisitos

• Orientación al cliente
• Idiomas

Per incremento organico del nostro negozio PUMA di Castel Romano ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

• Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

• Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

• Processare accuratamente le vendite in cassa

• Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

• Processare responsabilmente la merce in entrata e in uscita

• Ambizione nel constatare opportunità di prodotto e comunicarle al management team

• La ricerca è rivolta a candidati di ambo i sessi

• Esperienza nel mondo Retail

• Passione per il brand PUMA e interesse per il mondo commerciale

• Personalità amichevole, affidabile e rivolta al cliente

• Portato/a per il lavoro di squadra e all'apprendimento veloce

• Capacità di offrire elevati livelli assistenza ai clienti e con ottime doti comunicative

• Buona conoscenza informatica e dei programmi MS

Own the operational engine that drives Ecommerce performance across EMEA — ensuring strong execution discipline, clear accountability, and consistent delivery against global priorities, while amplifying leverage for the EMEA hub leader to focus on shaping commercial growth and strategic direction

Your Responsibilities

• Establish and manage a structured operating cadence across EMEA Ecommerce teams (weekly, monthly, quarterly)
• Support preparation of key business reviews (MBRs, regional reviews, leadership updates)
• Track commercial performance across markets, ensuring clear visibility on KPIs, trends and risks
• Identify performance gaps and ensure appropriate follow-up actions are driven across markets
• Support documentation and communication of global commercial guidance and frameworks & playbooks
• Coordinate rollout and adoption of global playbooks across key functional areas (performance marketing, content, CRM, data optimisation, etc.)
• Monitor adherence and remove friction to global commercial guardrails (budget allocation, channel mix, promotional strategy, etc.)
• Act as the primary coordination point between EMEA markets and global functional teams
• Ensure alignment between global priorities and market execution, proactively identifying and resolving friction points
• Provide program management support for key regional and global initiatives led by the EMEA Hub
• Track progress of strategic initiatives, ensuring timelines, deliverables and outcomes are met
• Support execution of high-priority commercial projects (e.g. marketplace optimization, Social commerce, CX enhancements)
• Ensure clear ownership, accountability and follow-through across all initiatives
• Facilitate knowledge sharing and best practice exchange across EMEA markets.

• 6–10 years of relevant experience in Consulting, Corporate Strategy, Ecommerce, or similar roles within consumer, retail or digital businesses
• Strong program management and execution capability, with a track record of driving initiatives across multiple stakeholders
• High degree of structure and discipline, with the ability to manage complex cadences and multiple priorities simultaneously
• Strong analytical skills, with the ability to interpret performance data and translate insights into actions
• Excellent stakeholder management skills, with the ability to work effectively across global and regional teams
• High ownership mindset and ability to operate in fast-paced, evolving environments
• Strong communication skills, with the ability to clearly structure and present information for senior audiences.

As Senior Service Manager within Global DTC Technology, you will drive operational stability and service excellence across PUMA’s global DTC Technology landscape. The role focuses on Incident Management, Production Support governance, operational escalations, and cross-functional coordination across Product, Engineering, Platform Operations, and Business teams.

You will act as a central coordination point during incidents, go-lives, hypercare phases, and critical operational situations to ensure fast alignment, structured communication, and efficient issue resolution.

Key Responsibilities:

• Lead and coordinate Major Incident Management across global DTC platforms and services

• Act as central coordination bridge between Engineering, Product, Operations, and Business stakeholders

• Drive operational escalations and coordinate resolution of critical production issues

• Orchestrate support activities during incidents, go-lives, and hypercare phases

• Ensure clear stakeholder communication during operational disruptions

• Improve incident processes, escalation flows, and service governance standards

• Drive continuous improvement based on incident trends, root cause analysis, and operational KPIs

• Coordinate operational support activities across global teams

• Support operational reporting, KPI tracking, and service transparency.

We are looking for a strong operational leader with proven experience in Incident Management, TechOps, Service Management, or Production Support within complex digital or eCommerce environments.

The ideal candidate combines strong coordination and stakeholder management capabilities with a hands-on execution mindset and the ability to stay structured and calm during critical operational situations.

You should bring:

• Several years of experience in TechOps, Incident Management, Service Management, or Production Support
• Strong experience coordinating cross-functional teams during major incidents, escalations, go-lives, or hypercare phases
• Experience working in global eCommerce, retail, or digital platform organizations
• Strong communication and stakeholder management skills across technical and business teams
• Ability to drive alignment and orchestrate activities across Engineering, Product, Operations, and Business stakeholders
• Strong ownership mentality, problem-solving capabilities, and operational execution focus
• Experience working within distributed and international delivery organizations
• Familiarity with modern digital commerce landscapes and operational dependencies across platforms, integrations, and third-party services
• Comfortable working in agile and fast-paced environments

Preferred qualifications:

• Experience with SFCC, OMS, Payments, App, or composable commerce environments
• Exposure to cloud operations, observability, or platform operations setups
• Experience supporting global rollouts and large-scale production environments

Education:

• Bachelor’s or Master’s degree in Information Technology, Business Information Systems, Engineering, or a related field preferred
• Comparable practical experience is equally valued

• Maintain and input data and updates within internal product information system

• Create seasonal product catalog and sales tools: preparation and inputting product text and product details

• Competitive research & benchmarking: market research on consumers, retail, and product trends (online)

• Prepare sales data/order figures using excel, with involvement in margin and pricing calculations

• General administrative work and data processing with MS Office programs

• Key point person for organization of samples: lending out of samples to marketing/sales/BU etc. and tracking whereabouts & keeping stockrooms up to date and tidy.

• Enrolled student in Business, Textile Management, (Fashion) Marketing or similar for the entire duration of the internship

• Previous experience of working in retail would be advantageous

• Very good MS Office skills (particularly Excel, Power Point)

• Ability to work in a very fast-paced environment and produce results with a sense of urgency in a highly competitive industry demanding significant commitment to team and company

• Demands accuracy in all tasks; self-policing and driven to produce output of the highest standard in a consistent manner

• Hard working, upbeat, friendly, team-player with excellent communication skills (in English) with a strong ability to multi-task and prioritize individual work load

• Starting Date: 01.07.2026; Duration: 6 months.