• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs

• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $21.00-$24.00/hour + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

Requisitos

• 2-4 años de experiencia en management (retail) gestionando equipos y producto.
• Gran habilidad de comunicación y motivación.
• Gran habilidad organizativa y de gestión de tiempo.
• Liderazgo
• MS-Office, Outlook, Internet
• Imprescindible Inglés

Resumen

Consecución de objetivos y la selección, gestión y formación del equipo.
Debe ser una persona muy profesional, altamente motivada por el puesto y el producto, y orientada a cliente y resultados

Funciones

• Responsable directo de la consecución de objetivos de la Tienda (ventas y KPI).
• Garantizar el servicio al cliente dentro de la tienda de acuerdo con los valores de la marca y los estándares de servicio de PUMA.
• Responsable de la selección, gestión y formación del equipo
• Evaluaciones de Desempeño.
• Briefings con el equipo.
• Análisis de clientes, tendencias de compra e información competitiva para impulsar el negocio y dar feedback al Area Manager.
• Gestionar Loss Prevention
• Responsable directo del cumplimiento del Loss Prevention dentro de la tienda.
• Gestionar inventario.
• Participar en nuevas aperturas y asistir a todos los trainings requeridos; puede ser necesario viajar
• Mantenimiento del Visual según los estándares de Puma
• Ejecutar todos los requisitos necesarios para mantener un entorno de trabajo seguro y conforme para el staff de tienda
• Responsable del cumplimiento de las Políticas y Procedimientos.

• A minimum of one year in a Senior Sales/Management position
• First sales experience preferably in a fast pace retail environment
• Passion for PUMA Brand
• Customer oriented, reliable and friendly personality
• Strong team player
• Excellent communication skills
• Ability to learn fast
• Computer literacy including basic knowledge about common MS programs
• Timekeeping

• Provide consistently high standards of customer experience within the store in accordance with PUMA’s Brand Values and service standards
• Ensure the store is achieving maximum sales  by encouraging the highest levels of service through effective teamwork and promoting the company´s quality standards
• Responsible to open and close store
• Process accurate sales transaction at the cash desk
• Execute and maintain all visual guidelines according to PUMA standards
• Assume responsibility for executing and processing incoming and outgoing merchandise
• Ambition of figuring out merchandise opportunities and communication to Store Management team
• Support the management team to run the store efficiently

• Proven management experience in a focused, customer service-oriented retail environment (preferably Apparel/Footwear)
• Passion for PUMA Brand
• Commercial and financial acumen
• Customer oriented, reliable and friendly personality
• Recruiting and team development skills
• Strong interpersonal, communication and (self) motivational skills
• Strong organizational and time management skills
• Ability to present information to large groups
• Interest in innovation and change
• PC-literacy, general MS-Office knowledge including the use of Outlook, Excel, PowerPoint, Word and Internet
• On and Offsite trainings
• Developmental position for high performing Supervisors to continue increasing their skillset in order to become a Store Manager

• Ensure together with the Store Manager that the Store consistently achieves or even exceeds sales, KPIs and profitability goals through the effective use of short and long-term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Assume responsibility for accurately processing sales, exchange, refund transactions and discounts at the cash desk while ensuring the adherence of Discount Policy & Procedures
• Assist the Store Manager in the recruitment, training, development and succession as well as in preparing and administering performance appraisals of the team
• Analyze customer profiles, buying trends and competitive information to drive business together with the Store Manager
• Assume responsibility for Loss Prevention and operational compliance within the Store; Manage, achieve and try to exceed all Inventory and Shrink goals; Oversee and manage physical inventory counts
• Assist the Store Manager in communicating, managing and executing all Marketing driven initiatives and events within budget and according to all Policies & Procedures

• Two to four years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record

• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• Strong interpersonal, communication and motivational skills

• Strong organizational and time management skills § Practical experience in Project Management, skills in implementing communications methods and event management

• Commercial acumen § Interest in innovation and change

• Leadership

• PC-skills, MS-Office Knowledge, Lotus Notes, Internet

Strategically manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world.

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.

• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards

• Responsible for recruitment, training, development and succession of high performing, results driven Associates

• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers

• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store

• Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager

• Implement, manage and monitor Loss Prevention education, training and awareness programs

• Directly responsible for execution and processing of both incoming and outgoing merchandise

• Directly responsible for Loss Prevention compliance within store

• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts

• Manage and communicate merchandise opportunities to Area or District Manager

• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures

• Develop and maintain strong communication with local PR and marketing · Participate in new store openings and/or store closings; travel may be required

• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required

• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards

• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner

• Required to comply with all operational core competencies and key accountabilities

• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates

• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required

• Sales experience in retail environment will be an advantage
• 具零售銷售經驗者優先

• Minimum completed full school/vocational school education (i.e. high school diploma), or higher
• 至少完成中學教育或以上程度

• Fluent in Cantonese, Fair English and Mandarin
• 流利廣東話、一般英語及普通話

• Available to work 3-4 days per week
• 一周至少能配合3-4天工作

• Provide quality customer service
• 提供優質顧客服務

• Introduce suitable products to guests 
• 為客人介紹合適的產品

• Assist in handling daily store operations
• 協助處理日常店舖運作

Tu as une expérience réussie d’au moins un an dans la vente, idéalement dans le secteur du textile ou de la chaussure.

Tu maîtrises la relation client et sais communiquer avec aisance.
Ton engagement et ta motivation seront des atouts pour relever ce nouveau challenge.

Passionné.e par le sport, tu es prêt.e à rejoindre notre équipe à Talange en CDI !

Si tu aimes le contact client, que délivrer le meilleur conseil est une seconde nature pour toi, que tu débordes d’énergie et que travailler en équipe te motive au quotidien…

Et surtout, si pour toi, une journée sans rire est une journée perdue…Alors ce poste est fait pour toi !

Rattaché(e) au Store Manager, ta mission principale sera de vendre la gamme de produits PUMA en conseillant les clients pour leur offrir la meilleure expérience en magasin.
 

Parmi tes responsabilités :

• Garantir un haut niveau de service client, en accord avec les standards et les valeurs de la marque.

• Participer aux différentes opérations marketing et aux événements organisés en magasin.

• Assurer la réception et l’expédition des marchandises.

• Contribuer activement à la gestion des stocks et au réapprovisionnement des rayons, en respectant les directives visuelles de présentation des produits.

• Préparer et participer aux inventaires nécessaires.

• Forte habilidade interpessoal, comunicativa e motivadora;
• Gestão de tempo e habilidades de organização;
• Liderança;
• Habilidade em PC, conhecimento de MS-Office, Outlook, Internet.

• Domínio de vendas, VM, liderança, gestão de pessoas, estratégias;
• Responsável direto por garantir que a loja atinja ou ultrapasse consistentemente as vendas, KPIs e metas de rentabilidade através de planejamento de curto e longo prazos, controle de gastos, vendas e serviços;
• Garantir consistentemente elevados padrões de experiência de serviço na loja em sincronia com os valores da marca PUMA e padrões de serviço;
• Construção de relacionamentos construtivos e eficazes com todos os funcionários e atuação como um modelo para a equipe;
• Disponibilidade para atuar em Contagem (Minas Gerais).

• A minimum of one year in a Senior Sales/Management position
• First sales experience preferably in a fast pace retail environment
• Passion for PUMA Brand
• Customer oriented, reliable and friendly personality
• Strong team player
• Excellent communication skills
• Ability to learn fast
• Computer literacy including basic knowledge about common MS programs
• Timekeeping

• Provide consistently high standards of customer experience within the store in accordance with PUMA’s Brand Values and service standards
• Ensure the store is achieving maximum sales  by encouraging the highest levels of service through effective teamwork and promoting the company´s quality standards
• Responsible to open and close store
• Process accurate sales transaction at the cash desk
• Execute and maintain all visual guidelines according to PUMA standards
• Assume responsibility for executing and processing incoming and outgoing merchandise
• Ambition of figuring out merchandise opportunities and communication to Store Management team
• Support the management team to run the store efficiently

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• National Senior certificate
• 3 to 4 years of managerial experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups.

The Retail Store Manager will be responsible for strategically managing and promoting sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management.
• Prepare and administer timely and accurate performance appraisals for each member of the store team.
• Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
• Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
• Responsible for ensuring training programs, both Domestic and Global (required per the role), are successfully completed to drive results within the store.
• Communicate and provide feedback to Area Manager
• Implement, manage and monitor Loss Prevention education, training and awareness programs.
• Directly responsible for execution and processing of both incoming and outgoing merchandise.
• Directly responsible for Loss Prevention and Operational compliance within store.
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
• Participate in new store openings and/or store closings; travel may be required.
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area Manager; travel may be required.
• Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.

Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

• National Senior certificate
• 3 to 4 years of managerial experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups.

The Retail Store Manager will be responsible for strategically managing and promoting sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management.
• Prepare and administer timely and accurate performance appraisals for each member of the store team.
• Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
• Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
• Responsible for ensuring training programs, both Domestic and Global (required per the role), are successfully completed to drive results within the store.
• Communicate and provide feedback to Area Manager
• Implement, manage and monitor Loss Prevention education, training and awareness programs.
• Directly responsible for execution and processing of both incoming and outgoing merchandise.
• Directly responsible for Loss Prevention and Operational compliance within store.
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
• Participate in new store openings and/or store closings; travel may be required.
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area Manager; travel may be required.
• Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.

Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.