Si tu aimes le contact client, que délivrer le meilleur conseil est une seconde nature pour toi, que tu débordes d’énergie et que travailler en équipe te motive au quotidien…

Et surtout, si pour toi, une journée sans rire est une journée perdue…Alors ce poste est fait pour toi !

Rattaché(e) au Store Manager, ta mission principale sera de vendre la gamme de produits PUMA en conseillant les clients pour leur offrir la meilleure expérience en magasin.
 

Parmi tes responsabilités :

• Garantir un haut niveau de service client, en accord avec les standards et les valeurs de la marque.
• Participer aux différentes opérations marketing et aux événements organisés en magasin.
• Assurer la réception et l’expédition des marchandises.
• Contribuer activement à la gestion des stocks et au réapprovisionnement des rayons, en respectant les directives visuelles de présentation des produits.
• Préparer et participer aux inventaires nécessaires.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $19.50-$22.50 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• Uno a Dos años de experiencia como subjefe de tienda en administración en un ambiente de retail (de preferencia ropa/calzado) orientado al servicio de clientes con registro de resultados medibles.
• Habilidad probada en exceder ventas alcanzando metas de gasto en nómina de personal, habilidad demostrada para identificar, contratar, entrenar, desarrollar y retener equipos talentosos, habilidad para razonar a través de problemas complejos, demostrar comunicación efectiva, habilidad para presentar información a grupos grandes y facilitar visitas de tienda.
• Manejo de PC, conocimiento de MS-Office, Internet.

• Revisar, en conjunto con el jefe de tienda, la distribución y revisión diaria de las acciones y variables de venta para alcanzar los objetivos previstos en el presupuesto de la tienda.
• Revisar, en conjunto con el jefe de tienda, el análisis del perfil de clientes, tendencias de compra, e información de la competencia para impactar y dirigir el negocio.
• Coordinar, junto al jefe de tienda y el área de operaciones, los programas de capacitación para el equipo de trabajo, con el fin de contribuir con una cultura de servicio al cliente (Be Nice).
• Realizar y apoyar, al jefe de tienda, en el reclutamiento, entrenamiento, desarrollo y sucesión de personas en la tienda.
• Mantener el cumplimiento de los procesos y procedimientos establecidos en la tienda (aperturas/cierres, gestión de ventas, inventarios / bodega, entre otros); de acuerdo a los objetivos establecidos por PUMA.

• Uno a Dos años de experiencia como subjefe de tienda en administración en un ambiente de retail (de preferencia ropa/calzado) orientado al servicio de clientes con registro de resultados medibles.
• Habilidad probada en exceder ventas alcanzando metas de gasto en nómina de personal, habilidad demostrada para identificar, contratar, entrenar, desarrollar y retener equipos talentosos, habilidad para razonar a través de problemas complejos, demostrar comunicación efectiva, habilidad para presentar información a grupos grandes y facilitar visitas de tienda.
• Manejo de PC, conocimiento de MS-Office, Internet.

• Revisar, en conjunto con el jefe de tienda, la distribución y revisión diaria de las acciones y variables de venta para alcanzar los objetivos previstos en el presupuesto de la tienda.
• Revisar, en conjunto con el jefe de tienda, el análisis del perfil de clientes, tendencias de compra, e información de la competencia para impactar y dirigir el negocio.
• Coordinar, junto al jefe de tienda y el área de operaciones, los programas de capacitación para el equipo de trabajo, con el fin de contribuir con una cultura de servicio al cliente (Be Nice).
• Realizar y apoyar, al jefe de tienda, en el reclutamiento, entrenamiento, desarrollo y sucesión de personas en la tienda.
• Mantener el cumplimiento de los procesos y procedimientos establecidos en la tienda (aperturas/cierres, gestión de ventas, inventarios / bodega, entre otros); de acuerdo a los objetivos establecidos por PUMA.

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du unterstützt unser Team auf Basis einer geringfügigen Beschäftigung

What You Bring to the Game

To thrive in this role, you need more than just retail experience—you need a winning mindset, leadership instinct, and a passion for success. We’re looking for someone who can motivate, adapt, and lead from the front, ensuring PUMA Essendon remains one of the region’s top stores.

• Leadership & Experience: 2-4 years of management experience in a fast-paced, customer-focused retail environment (apparel/footwear preferred).

• Sales & Performance: A proven ability to exceed sales targets while maintaining top-tier customer service.

• High-Energy & Adaptability: The drive to lead from the front, problem-solve on the go, and create a winning team culture.

• Customer-Centric Mindset: A deep understanding of how to engage, inspire, and build brand loyalty with customers.

• Flexibility & Dedication: Availability to work weekends, evenings, and peak retail periods, because that’s when the action happens.

The Perks of Running with PUMA

• Competitive salary with performance-based bonuses

• Unmatched career growth & training programs to elevate your leadership skills

• Exclusive PUMA discounts to keep you ahead in style

• A high-energy, supportive, and fun team culture

• The opportunity to lead and grow within one of PUMA Oceania’s top-performing stores

Ready to make your mark? Apply now and take your career to the next level with PUMA Essendon!

Lead. Inspire. Succeed. Become an Assistant Store Manager at PUMA Essendon!

PUMA Essendon isn’t just any store—it’s one of PUMA Oceania’s top traders, a high-energy retail hub where performance, passion, and teamwork drive success. This is your opportunity to lead a dynamic team, push boundaries, and take your career to the next level with a global brand that’s always setting the pace in sport and style.

Why PUMA?

At PUMA, we move fast, bold, and fearless—just like the athletes and trendsetters who wear our brand. We don’t just sell sneakers and apparel; we create an unforgettable retail experience that keeps customers coming back. As Assistant Store Manager, you’ll be at the forefront of this mission, helping to lead one of PUMA Oceania’s highest-performing stores to even greater success.

Your Mission

As an Assistant Store Manager at PUMA Essendon, you’ll be more than just second-in-command. You’ll be a strategic leader, mentor, and motivator, ensuring the store continues to set records and deliver an outstanding customer experience. You will work closely with the Store Manager to drive performance, elevate service, and build a powerhouse team that thrives in a fast-paced retail environment.

• Lead with purpose: Support the Store Manager in driving a high-energy, high-performance culture that delivers results.

• Dominate sales & KPIs: Strategically push the store to achieve and exceed sales, profitability, and customer experience goals.

• Coach & develop top talent: Recruit, train, and mentor a team of passionate and results-driven associates, helping them reach their full potential.

• Own the customer experience: Guarantee a premium PUMA experience by delivering exceptional service and keeping the energy high on the sales floor.

• Run the store like a champion: Execute key operational tasks, manage inventory, and ensure loss prevention compliance to keep the store at its best.

• Take the lead when needed: Step into the Store Manager role in their absence and keep the momentum going strong.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and complaint working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• De dos a cuatro años de experiencia en gestión, con orientación en servicio al cliente retail (preferentemente apparel/footwear) con resultados comprobados
• Probada habilidad para exceder ventas, alcanzar metas de nómina, demostrada habilidad para identificar, contratar, entrenar, desarrollar y retener al mejor talento, habilidad para razonar problemas complejos, demostrada comunicación efectiva, habilidad para presentar información a grupos grandes

· Responsable de asegurar que la tienda consistentemente alcance o exceda ventas, KPIs y metas de rentabilidad a través de una efectiva planeación a corto y mediano plazo, control de gastos, ventas y servicio.

· Garantizar consistentemente altos estándares de experiencia de servicio dentro de la tienda en sincronía con los valores de marca PUMA y los estándares de servicio.

· Responsable de apoyar al Store Manager en reclutar, entrenar, desarrollar y remplazar el alto rendimiento, gestión de resultados y de los asociados.

· Invertir el 90% del horario laboral en piso de ventas atrayendo clientes, vendiendo, y coacheando empleados.

· Actuará como Store Manager cuando el Store Manager se ausente de la tienda por alguna razón.

· Apoyar al Store Manager en preparar y gestionar en tiempo y forma revisiones de rendimiento.

· Responsable del control de nómina y la programación de horarios para impulso de ventas con el fin de mantener una tienda altamente rentable, mientras se proporcionan los más altos niveles de servicio a los clientes.

· Responsable de que los programas de entrenamiento, tanto locales y globales (requeridos por su puesto), se completen exitosamente para impulsar los resultados de la tienda.

· Apoyar al Store Manager en analizar perfiles de consumidor, tendencias de compra, e información competitiva que impacte e impulse el negocio.

· Gestionar y monitorear la preparación y concientización en prevención de pérdidas.

· Directamente responsable de ejecutar y procesar entrada y salida de mercancía.

· Alcanzar o superar todas las metas de inventario; supervisar y administrar conteos físicos.

· Directamente responsable de ejecutar y procesar entrada y salida de mercancía.

· Gestionar y comunicar oportunidades de producto al Store Manager.

· Apoyar al Store Manager en comunicar, administrar y ejecutar toda iniciativa y eventos de Marketing, dentro de presupuesto y de acuerdo a políticas y procedimientos.

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e
• 2-4 anni di esperienza manageriale in un ambiente retail focalizzato al customer service (preferibilmente Abbigliamento e scarpe) con obiettivi tracciabili
• Passione per il brand PUMA
• Interesse per il mondo commerciale e finanziario
• Personalità amichevole, affidabile e rivolta al cliente
• Abilità nel raggiungimento di obiettivi
• Abilità nel presentare informazioni a grandi gruppi
• Estroverso/a e con forte capacità di comunicazione e motivazione personale
• Capacità di organizzazione e gestione del tempo
• Utilizzo dei principali programmi PC: Word, Outlook, Power Point, Excel, Internet
• Orientamento all'apprendimento costante
• Ottima conoscenza della lingua inglese

Per il nostro negozio PUMA presso l'Outlet di Scalo Milano ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi: ​

• Rendere PUMA lo sport brand più veloce al mondo attraverso la gestione strategica e la promozione della cultura di vendita
• Assumere, gestire e formare un team rivolto al raggiungimento dei risultati, assicurandosi che i programmi di training vengano eseguiti
• Assicurare che lo store raggiunga obbiettivi di vendita e di KPI’s attraverso strategie a medio-lungo termine, il controllo delle spese, la vendita ed il servizio al cliente
• Garantire alti standard di customer service seguendo i valori del brand PUMA
• Analizzare i profili dei clienti e le tendenze di vendita; comunicare e fornire feedback  costanti all’Area Manager
• Trattare in modo efficiente la merce in entrata ed uscita
• Raggiunge o superare gli obbiettivi di inventario e giacenze; gestire il conteggio fisico dell’inventario seguendo le regole del Loss Prevention
• Assicurare che tutte le regole VM siano rispettate e che raggiungano o superino gli standard PUMA
• Comunicare, gestire ed eseguire le iniziative Marketing ed eventi con budget in linea con le procedure aziendali