• One year of experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with a results-driven track record
• Proven ability to exceed sales goals, (previous work in a commission-based position preferable), demonstrated ability to provide high levels of customer service, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• Strategically provide the highest levels of service to PUMA customers within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world
• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for attending, participating in and demonstrating proficiency in all training programs, both Domestic and Global, and achieving required results within Store
• Analyze customer profiles, identify buying trends, and competitive information to impact and drive business. Attend and participate in Loss Prevention education, training and awareness programs. Responsible for Loss Prevention compliance within store. Prepare store and participate in Physical Inventory counts as directed by Store Manager
• Communicate merchandise opportunities to Store Manager. Participate in all Marketing opportunities and events as required by Store Manager
• Participate in new store openings and/or store closings; travel may be required. Attend all offsite training and position related meetings as required by Store Manager; travel may be required
• Responsible for execution and processing of both incoming and outgoing merchandise. Accountable for ensuring execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Manager in a timely manner 
• Required to comply with all operational core competencies and key accountabilities. Abide by all requirements necessary to maintain a safe and compliant working environment; required to report all instances when this is not achieved
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• Bachelor’s degree or above, preferably in business and economics.

• Minimum 2-3 years of relevant experience in the e-commerce industry

• Experience working for marketplaces, enablers, or fashion brands

• English - Proficient

The primary role of this position requires the ability to manage the day-to-day operations of ecommerce business. This role requires a data-driven mindset, can-do attitude, strong attention to detail, and the ability to collaborate cross-functionally to ensure smooth e-commerce operations.

Task 1: Sales Management

• Monitor sales trends across PUMA’s ecommerce channels to identify areas for improvement and growth opportunities

• Conduct regular benchmarking of competitor performance, campaign mechanics, and fashion trends to uncover new opportunities for PUMA.

Task 2: Communication and Collaboration

• Liaise with internal teams (e.g., logistics, content, marketing, operations, and training) to align day to day ops, key campaigns, timely execution of ecommerce mechanics such as vouchers, flash sales, and short video activation.

• Coordinate with external partners, marketplace reps, and enablers for campaign alignment, product exposure, and livestream technical setup.

Task 3: Livestream Management

• Plan and manage livestream sessions, including scheduling, product arrangements, and performance tracking across Shopee and TikTok channels.

• Evaluate livestream performance using key data metrics such as GMV, CR%, traffic, GPM, etc., and provide actionable recommendations to drive sales.

• Coordinate with content creators, hosts, and internal creative teams to ensure engaging and brand-consistent livestream executions

Task 4: Reporting

• Maintain detailed records of sales performance (e.g., total GMV, live GMV, expenses).

• Manage administrative responsibilities, including reviewing and processing billing documents from various vendors and marketplaces.

• Support monthly/quarterly business reviews with consolidated summaries

バッググラウンド・必須スキル

• カジュアル カテゴリー マーチャンダイジング業務経験（スポーツ業界経験尚可）
• エクセルとパワーポイントの高いスキル
• コミュニケーションとプレゼンテーショスキル
• 英語 TOEIC600点程度(読み書きがある程度できるレベル且つ今後学習意欲のある方、ビジネスレベル尚可)
•  日本語(ネイティブレベル)
• クリティカルシンキング
• 問題解決能力
• 結果志向

業務内容

職務の基本的な業務内容が記述されていますが、限定的ではない事を予めご理解ください。

担当カテゴリー : PRIME SELECT FOOTWEAR & APPAREL

（カジュアルカテゴリー FOOTWEAR & APPAREL）

グローバルの方針をベースとしたローカル戦略のプランニング、実行および検証

Financial targetを達成すべく　グローバルから毎シーズン、ダウンロードされる戦略をベースとしつつ、日本のマーケット状況に合わせたローカルの戦略を営業、Retail、マーケティング、スポーツマーケティングと連携しながらプランニング、実行する。セルスルーを重視し、その結果検証に基づき、次のアクションにクイックに繋げていく。営業やリテールと密接に連携して、常にバランスの取れた商品ラインナップと、ビジネスに貢献する商品を供給する。

①           プロダクトマーチャンダイジング

• Global Inline：グローバルオファーをベースとしてマーケットに適切なアソートメントを作成。アカウントエクスクルーシブも戦略的に設定。
• NRP：ローカルニーズに特化した戦略的な商品をRCCと協業して開発を行う。
• SMU：アカウント戦略、カテゴリー戦略に基づき、アカウント限定プロダクトとして、NRP同様にRCCへのブリーフィングにて開発を行う。

②           数字管理

• 上代設定、マージン管理：市場価格を踏まえ適切なマージンが確保できる戦略的なプライシングを実施。
• Order Forecast：カテゴリーのバジェットを達成するために必要な単品別の数量プランを策定。
• PO　Review：営業、リテールからのオーダー内容をレビューし、次シーズンへのMD、開発に反映。
• ST Review：フォーカスプロダクトを中心としてセルスルー状況をレビューし、結果に基づきアクションを実施。

③           グローバルGTM プロセス

各ミーティングに参加しローカルマーケット情報を元にグローバルレンジに対する適切なフィードバックおよびリクエストを行う。

• Merch Review Mtg：グローバルよりダウンロードされるコンセプト、デザインの方向性に対しての日本としてのフィードバック、リクエストを実施。
• Line Freeze Mtg：Merch Review Mtgに基づいてグローバルよりダウンロードされる最終アソートメントに対してのフィードバックを実施。また最終のプロセスとして商品リクエストも実施。
• Final Business Pack：マーケティングプランも含めたグローバルの最終戦略を確認

④           ローカルGTM プロセス

• Kick Off Mtg：グローバルのLine Freeze Mtgのタイミングにて日本におけるシーズナルプランニングをキックオフ。グローバルの情報をベースに、日本としてのトップラインの戦略を策定し上長の承認を得る。
• Closs functional team：MD、営業、リテール、マーケティングの異なる部署がクロスファンクションとして所属するチームに商品戦略をシェアしカテゴリー戦略をチームとしてまとめる。
• GTM Mtg：カテゴリーごとにフォーカスするプロダクト、ディストリビューション、マーケティングに関する戦略をシェア。営業、リテールがSales FCSTをプランする情報源となる。
• 商談会/ Business Mtg：ミーティングに向けたサンプルセッティング、展示会演出など各種セールスのサポート。

⑤           キーアカウントビジネスサポート

• 商談同行：プロダクトに関する商談時において営業のサポートとしてアカウントと直接のコミュニケーションを実施。
• SMU開発：シーズナルプランニングのシェアと共に戦略的なSMU開発をアカウントと共に開発。
• Business Mtg：Key accountとのBusiness Mtgへの参加

⑥           商品情報管理

• Master Line List：カテゴリーごとの商品マスターとなるリストの管理。
• サンプル管理：サンプルのオーダー, サンプル修正の案内。
• デジタルカタログ：カタログ情報の作成、修正。
• WECS：商品情報システムへの商品コメント作成。
• 商品問い合わせ対応：アカウント、ユーザーからの問い合わせに基づいた、社内、グローバルへの確認。

Qualifications:

• Two to four years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record

• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• Strong interpersonal, communication and motivational skills

• Strong organizational and time management skills § Practical experience in Project Management, skills in implementing communications methods and event management

• Commercial acumen § Interest in innovation and change

• Leadership

• PC-skills, MS-Office Knowledge, Lotus Notes, Internet

Strategically manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world.

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.

• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards

• Responsible for recruitment, training, development and succession of high performing, results driven Associates

• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers

• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store

• Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager

• Implement, manage and monitor Loss Prevention education, training and awareness programs

• Directly responsible for execution and processing of both incoming and outgoing merchandise

• Directly responsible for Loss Prevention compliance within store

• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts

• Manage and communicate merchandise opportunities to Area or District Manager

• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures

• Develop and maintain strong communication with local PR and marketing · Participate in new store openings and/or store closings; travel may be required

• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required

• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards

• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner

• Required to comply with all operational core competencies and key accountabilities

• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates

• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required

Education: Bachelor's degree in Supply Chain, Business Management or equivalent studied

Professional: Minimum 1 to 2 years of experience in Ecommerce Retail Operations. Marketplaces and Systems handling experience would be a plus.

IT Skills: Profound knowledge of Microsoft Office (Excel, PowerPoint). SAP knowledge

Language Skills: Fluent in English and local language (Written and Oral), Area

This role will be responsible for ensuring that systems, processes, and people operate efficiently and effectively behind the scenes to deliver an exceptional experience to PUMA customers. The role will cover PUMA.com technology (eCommerce platform, payments, data feeds, etc.), as well as backend fulfillment for PUMA.com and Marketplaces (Order Management System, Third Party Logistics, Last Mile Delivery, Return/Refund management,
etc.). The right candidate for this role will have a very strong eye for detail, a process-oriented approach, and an affinity for technology and process that delivers exceptional value for end consumers.

Task 1: Identify and implement continuous system and process improvements for inventory flow, order flow, returns and cancellations for both puma.com and marketplaces. Act as the primary business owner for the Order Management System (OMS).

Task 2: Manage and prioritize the throughput of external development teams using JIRA and Confluence. Document detailed requirements for enhancements and bug fixes in eCommerce systems and perform final UAT before they enter production environments.

Task 3: Ensure smooth operations of eCommerce fulfillment including payments, order flow, packaging, last mile delivery and order tracking. Monitor and optimize existing payment, fraud and refund systems and work on the
integration of new alternatives. Support the Customer Service team with inquiries on orders, returns, payments and refunds, and seek to further streamline the processes and tool.

Task 4: Manage projects with multiple local and Global stakeholders to execute the eCommerce roadmap.

Task 5: Periodically report on, analyses and control operational metrics to identify areas of concern and opportunity. Keep documentation of system interfaces and standard processes up-to-date in Confluence.

• Bachelor’s degree or above.
• Previous branded retail experience preferred (ideally in sporting goods industry in Thailand).
• Experience in working with a sports/fashion branded environment
• Knowledge and experience with merchandising systems is preferable
• Minimum 5-7 years of experience is preferred.
• Excellent in MS Excel & Powerpoint.
• SAP knowledge Experience in working with merchandising system
• Fluently in English

Country Merch will be responsible for planning and managing country product range to deliver the country’s business goals and objectives, based on SEA Category Merchandising/local team’s strategy and guideline.He/she will be closely engaged with Stakeholders from cross functions – Wholesale/DTC channels and marketing team to achieve the country’s business objectives through differentiated product offerings for maximum sell-thru and brand desirability. This will include providing customer centric product information, business trend/competitors’ analysis and differentiation strategy and tactics with Sell Thru data support to produce the most competitive country level product assortment.

Task 1: Assortment Planning & Management

• Redefine country business priorities based on the market relevancy and marketing investment, in line with PUMA SEA’s overall growth strategy.
• Build Thailand range with competitive pricing – responsible for delivering the target margin and meet SKU efficiency.
• Drive differentiation among key customers across all the Distribution Channels
• Provide seasonal analysis based on GTM timeline to provide puma products and competitors market insights.
• Manage country level GTM timeline

Task 2: Country GTM Alignment

• Proactively engage with internal cross function teams and external customers to provide advanced level of product information, including customer facing during business review and tradeshow, key customer analysis, competitor overview, sales tools (preparing digital catalog  and sell-in decks) and tradeshow set-up.
• Collaborate with the Marketing and VM teams to complete the WS product launch plan then transfer the information to the Sales team to achieve the WS goals (including marketing activity execution and various product activation).
• Work closely with product operations team and monitor the delivery schedule on floor to align with marketing grid and product ISD launches.
• Monitor closely with operations to ensure on time delivery and alert related parties in case of late arrival of key initiatives products.

Task 3: Country/Customer Specific Product Development

• Propose, plan and execute country/customer specific products to gain market share/mind share within key distribution. Exclusive, SMU, collabs and any gap fillers are included.

Task 4: Merchandising Operations:

• Maintain Product Master line list with up-to-date data.
• Review and manage local pricing (inline and non-inline), ISD and order windows, together with necessary functions within the country
• Prepare and conduct national sales meetings, key accounts pre-line meeting and trade shows as per GTM timeline.
• Own and execute day-to-day merchandising operations
• Prepare and conduct national sales meetings, key accounts pre-line meeting and trade shows as per GTM timeline.
• Own and execute day-to-day merchandising operations.

• University degree in Design and/or relevant field of study
• At least 5-8 years of work experience of designing for one or more leading fashion/lifestyle/sports brand, ideally in the fashion, athletic/apparel industry
• Versatile designer who has experience designing products across men’s, women’s and children’s products.
• Professional experience working in team environment, ability to function autonomously as well as in a cooperative, diverse group
• Professional working experience with 3D Design, Illustrator, Photoshop, etc.
• Tremendous attention to detail and extraordinary time-management skills
• Key account concept and end-consumer understanding within the Chinese market
• Vertical mindset
• Strategic and creative thinking, strong initiative, passionate about product
• Strong communication and presentation skills
• Fluent in English.

• Responsible for all line, including Select/ Special Make up / Rapid Response Design creation for Key Accounts, Puma Retail, and Outlet or any account when required
• Understand the region’s trends and market direction to ensure all products designed for the regions are brand relevant
• Prepare trend boards, material, and trim boards
• Design ranges and products, which complement the international collection while satisfying the needs of the region, considering the elements that affect the region (Men’s, Women’s and Children’s)
• Be accountable for achieving all tasks of the Vertical Development Calendar within the given timelines
• Work closely with Teamhead of design, Product Line Manager, Development team and China merchant team to create and execute innovative apparel design/collection based on Global creative direction.
• Gain market insight by visiting the markets, fashion fairs, concept stores, etc. as required
• Travel to the factories to work on the development of the product and ensure that quick response timelines are met.

• Excellent communication skills.
• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• Proven track record of meeting sales target

• To drive growth for PUMA India retail stores in the given region
• Manage various initiatives and promotional events across stores
• Recruitment and Training of store managers

• Maintaining the Customer service at the front end
• Ensuring smooth operations across all retail stores of PUMA India by generating Revenue
• Ensuring the right manpower in right numbers across PUMA Stores in the region
• Recruitment of the store managers for a given store in co-ordination with the Regional HR
• Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest retail technologies and trends.
• Proactively seek opportunities to develop business strategies, enhance customer experience, and to maximize ROI.
• Look for new properties for the perspective of business development in the region
• Ensuring that all the stores have the desired inventory in place
• Provide leadership, development and supervision to store managers
• Manage discounts, store initiatives roll outs and promotional events for the retail stores
• Approach institutional coordinators in the given regions for tie ups regarding PUMA merchandise and plan promotional activities/event

• Net Sales
• Achieving KPIs
• Discounts
• Number of institutional tie-ups
• Generate revenue
• Meeting targets

• Internal: Projects, IT, Marketing, Strategy, Retail, Finance and People and Organization
• External: Schools/institutes/Fitness Channels, managers Local transporters Local management

• Excellent communication skills.
• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• 5Proven track record of meeting sales target

• To drive growth for PUMA India retail stores in the given region
• Manage various initiatives and promotional events across stores
• Recruitment and Training of store managers

• Managing both owned & franchised stores.
• Partner management P&L review, reconciliations, collections, etc.
• Build a network with consultants for identifying early opportunities for expansion at competitive rates.
• Monitoring & driving profitability for owned stores.
• Building connect & relationships with LLs/Malls to negotiate rentals & get marketing support when required.
• Constantly explore avenues to drive inorganic sales through bulks, activations, tie-ups.
• Maintaining customer service at the front end.
• Ensuring smooth operations across all retail stores of PUMA India by generating revenue.
• Ensuring the right manpower in the right numbers across PUMA stores in the region.
• Recruitment of store managers for a given store in coordination with the Regional HR.
• Maintain updated knowledge of key competitor products, distribution and pricing strategies, as well as stay up-to-date on the latest retail technologies and trends.
• Proactively seek opportunities to develop business strategies, enhance customer experience, and maximize ROI.
• Look for new properties from the perspective of business development in the region.
• Ensuring that all stores have the desired inventory in place.
• Provide leadership, development, and supervision to store managers.
• Manage discounts, store initiative rollouts, and promotional events for the retail stores.
• Approach institutional coordinators in the given regions for tie-ups regarding PUMA merchandise and plan promotional activities/events.

• Net Sales
• Achieving KPIs
• Discounts
• Number of institutional tie-ups
• Generate revenue
• Meeting targets

• Internal: Projects, IT, Marketing, Strategy, Retail, Finance and People and Organization
• External: Schools/institutes/Fitness Channels, Store managers, Local transporters and Local management

• Excellent communication skills.
• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• Proven track record of meeting sales target

• To drive growth for PUMA India retail stores in the given region
• Manage various initiatives and promotional events across stores
• Recruitment and Training of store managers

• Maintaining the Customer service at the front end
• Ensuring smooth operations across all retail stores of PUMA India by generating Revenue
• Ensuring the right manpower in right numbers across PUMA Stores in the region
• Recruitment of the store managers for a given store in co-ordination with the Regional HR
• Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest retail technologies and trends.
• Proactively seek opportunities to develop business strategies, enhance customer experience, and to maximize ROI.
• Look for new properties for the perspective of business development in the region
• Ensuring that all the stores have the desired inventory in place
• Provide leadership, development and supervision to store managers
• Manage discounts, store initiatives roll outs and promotional events for the retail stores
• Approach institutional coordinators in the given regions for tie ups regarding PUMA merchandise and plan promotional activities/event

• Net Sales
• Achieving KPIs
• Discounts
• Number of institutional tie-ups
• Generate revenue
• Meeting targets

• Internal: Projects, IT, Marketing, Strategy, Retail, Finance and People and Organization
• External: Schools/institutes/Fitness Channels, managers Local transporters Local management

• 7-8 yrs with relevant experience and Knowing Tamil will be an additional advantage
• Excellent communication skills.
• Proven track record of meeting sales target

• Should be able to manage different channels which includes Key Account/group Account, Bi-brands, Mainline Distribution and Team sports Business.
• Ensuring all Bi-brand, SIS and distribution productivity by driving franchisee and Distributor profitability.
• Business Development and expansion by opening new Bi-brand stores, SIS and MBO market penetration.
• Bringing onboard strong and reliable channel partners and Dealers of the territory to scale up Puma business.
• Closely working with Merchandising, Product, Training, VM, Marketing, and Warehouse team to ensure partner needs are met.
• Partners profitability- Review and Drive

• Deliver targeted sales nos. and GP from SIS & Bi-brand stores by driving desired Puma Retail standards.
• Business Development of new PUMA SIS & Bi-brand stores in planned markets.
• Developing and consolidating the distributors and dealer network for growing the multi brand outlet business for PUMA in the region.
• Scaling up the Net 2 Business for Export countries with timely billing out Pre-orders against the LC or TT payments.
• Tracking competition to keep abreast of new developments in the market and providing regular feedback to the product team to ensure constant improvement in the product offering.
• Identifying and reporting market needs, competitor activities and best practices to the management.
• Ensuring timely payments from SIS Retailers & distributors and maintaining financial health of the business for the region.
• Leading a team of TL & Sales associates and formulating territory sales plans in line with business objectives and growth targets.
• Steering margin negotiations with distributors, Franchisee and MBO retailers to ensure profitability.
• Responsible for evaluation and optimization of up scaling space allocation in existing locations as well as grabbing opportunities in new locations on premium doors.
• Ambition is to grow this business Y-o-Y, the current business is also spread across vast territory and is complex to manage, this role will impact market share, top line and bottom line, brand penetration , accounts receivable, sales operations

• Net 2 Sales
• Gross Margin
• DSO (Days of Sales outstanding less than 75 days)
• Brand Desirability, SIS & Bi-brand Store Hygiene, Sales Operations
• Up scaling Existing Space allocation
• New locations on premium Doors.
• New business avenues in Sri-Lanka and Bangladesh

• Internal: Supply chain and Logistics, Merchandising, Projects and VM
• External: Distributors ( Mainline/ Teamsports / School Shoes), Export Customer ( Buying / Retail Operations & Finance) and Sales Doors partners (MBOs / SIS / Bi-brands)

• High Diploma or above in Textile / fashion, Textile Chemistry or related disciple
• Possesses 10 years of relevant experience or above in functional fabrics (both knit and woven) is highly preferred
• Strong and comprehensive knowledge of textile production, fabric construction, functional performance properties, fiber and yarn dyeing, all over printing and panel printing techniques and finishing processes
• Testing laboratory experience is preferable, i.e. Knowledge of RSL requirements
• Strong communication skills in English (both spoken and written) & Mandarin
• Good computer skills
• Effective and inspiring leaders
• Good contacts with suppliers in HK, China, Taiwan, Indonesia, Japan, and others

• Research material trends (Fibers / Prices / Newness) and present market relevant fabric concepts to Design and Product development team
• This role supports material development for a range of accessories including bags, gloves, headwear, and other related products.
• Ensure materials (fabric & trims) are in line with Brand’s sourcing strategy in terms of quality and price and sustainability target
• Evaluate material supplier performance to develop material strategy to support business growth plan
• Set up and maintain material prebuild process to ensure seasonal material are available for sampling and bulk production
• Monitoring material inventory to track material usage and settlement with material suppliers and Business Unit
• Lead on material related project
• Review material sourcing process for continuous improvement
• Closely work with supplier on material development to ensure material to meet our quality standard, RSL requirement and resolve potential quality issue with suppliers prior to order placement
• Work proactively with cross-functional, internal and external division to ensure a smooth and efficient development and production process in timely manner
• Follow closely on development calendar to ensure completion of task are on track
• Prepare and provide material related analytical report for management