• Two years of experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with a results-driven track record
• Proven ability to exceed sales goals, (previous work in a commission-based position preferable), demonstrated ability to provide high levels of customer service, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• Strategically provide the highest levels of service to PUMA customers within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world
• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for attending, participating in and demonstrating proficiency in all training programs, both Domestic and Global, and achieving required results within Store
• Analyze customer profiles, identify buying trends, and competitive information to impact and drive business. Attend and participate in Loss Prevention education, training and awareness programs. Responsible for Loss Prevention compliance within store. Prepare store and participate in Physical Inventory counts as directed by Store Manager
• Communicate merchandise opportunities to Store Manager. Participate in all Marketing opportunities and events as required by Store Manager
• Participate in new store openings and/or store closings; travel may be required. Attend all offsite training and position related meetings as required by Store Manager; travel may be required
• Responsible for execution and processing of both incoming and outgoing merchandise. Accountable for ensuring execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Manager in a timely manner 
• Required to comply with all operational core competencies and key accountabilities. Abide by all requirements necessary to maintain a safe and compliant working environment; required to report all instances when this is not achieved
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

Education: Bachelor's degree in Computer Science, Data Analytics, Business, or related fields

Professional:

• 5–7 years in business intelligence, analytics, or data engineering and/or business Intelligence field

• Proven experience leading BI strategy or transformation project

• Industry background in retail, wholesale, or consumer goods preferred

IT Skills:

• Power BI

• Professional in DAX (using DAX studio, Tabular Editor, Power BI)

• Strong coding skills (SQL, Python)

• Basic understanding of “Azure Synapse Analytics” (Synapse Pipelines; Apache Spark for Synapse, Synapse Studio) and other ETL tools

• Basic knowledge in SAP

• Basic knowledge in API

• Advanced skills in Excel, including macros

Language Skills:

• English (Business Level)

The Teamhead, Business Intelligence SEAO is a strategic leader responsible for shaping and executing the regional BI vision to drive data-driven decision-making across the SEAO cluster. This role bridges business strategy and data analytics, transforming complex datasets into actionable insights that power growth, operational efficiency, and commercial performance. The role encompasses full BI ownership—from data ingestion and engineering to advanced reporting and visualization—ensuring the organization becomes truly insight-led.

Task 1: BI Strategy Execution & Visualization Development

• Lead the development of impactful, user-centric BI dashboards and reports using Power BI.

• Partner with cross-functional stakeholders to understand key business questions and translate them into analytical deliverables.

• Ensure reporting aligns with industry best practices in data storytelling, usability, and performance.

• Conduct end-user training and change management to maximize BI adoption and engagement

Task 2: BI Project Leadership & Data Integration

• Plan and drive high-impact BI initiatives across departments, aligning with business goals.

• Manage cross-functional project timelines, deliverables, and stakeholder communication.

• Champion data integration efforts, connecting multiple sources into a unified and accessible BI ecosystem.

Task 3: BI Cube Governance & Global Collaboration

• Collaborate with the Global BI Team to maintain and enhance the BI tabular cube infrastructure.

• Ensure data quality, reliability, and scalability in alignment with global BI standards.

• Support global initiatives on Spark-based data solutions, ELT pipeline design, and Data Lake management.

Task 4: Operational BI Support & Continuous Improvement

• Serve as the first point of contact for BI issues, troubleshooting data discrepancies and ensuring minimal downtime.

• Liaise with global counterparts to resolve issues effectively and document learnings.

• Identify process bottlenecks and lead continuous improvement in BI operations.

Task 5: Process Excellence & BI Best Practices

• Establish and document BI development standards, governance, and quality assurance practices.

• Foster a data-driven culture by embedding analytics in business planning and decision workflows.

• Bachelor's degree or above
• Proficient with Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.) required
• Strong written and verbal communication skills in English
• Fast learner and detailed person is preferred.

He/she works directly under the Director Social Sustainability, supporting the regional team in sustainability activities. This includes coordinating with suppliers and sourcing for customs recordal, support various sustainability analysis and factory onboarding risk assessment, and handling various administrative and logistic support tasks.

• Coordinate with sourcing and suppliers to prepare the Letter of Authorization, and follow up with IP team on customs recordal.
• Support supply chain team on various sustainability data analysis and factory onboarding risk assessment. 
• Checking of team expense reports, external audit forecast reports and payment tracking. Support audit debit notes issuing and follow up with finance on data tracking.
• Support sustainability team events, such as follow up registrations, payment, meeting minutes preparation etc.

• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Commercial acumen
• Interest in innovation and change
• Leadership
• PC-skills, MS-Office Knowledge, Lotus Notes, Internet

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for recruitment, training, development and succession of high performing, results driven Associates
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store
• Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager
• Implement, manage and monitor Loss Prevention education, training and awareness programs
• Directly responsible for execution and processing of both incoming and outgoing merchandise
• Directly responsible for Loss Prevention compliance within store
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
• Manage and communicate merchandise opportunities to Area or District Manager
• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
• Develop and maintain strong communication with local PR and marketing
• Participate in new store openings and/or store closings; travel may be required
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner 
• Required to comply with all operational core competencies and key accountabilities
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required

Education: Bachelor 'degree in business management or equivalent studied.

Professional: Functional: Minimum 5 years retail operations experience and 2-3 years from a similar position with a Global Brand in a customer service-oriented environment (preferably apparel/footwear/sports/outdoor)

Leadership: Minimum 2 years of managerial experience. Experience in managing multiple stores required.

IT Skills: MS Excel; Basic computer skills in MS Word, PowerPoint

Language Skills: Excellent verbal and written communication skills including English at business level

Strategically manage and promote sales culture within a District of 8-12 stores to achieve or exceed sales, KPI’s, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

Task 1: Deliver on Set Targets and KPIs

• Deliver on set retail P&L and KPI targets and identify opportunities and initiate plans to improve and grow the business by increasing store productivity (e.g. Conversion Rate, UPT, ATV, Sales per hour and sqm).
• Increase comp sales of all PUMA stores by setting & driving SMART targets and implementing operating plans locally.
• Closely monitor business performance and take necessary action.
• Proactively manage Store-related OPEX with particular emphasis on Personnel Expenses.

Task 2: Operations Standards / Store Management

• Adopt and implement global/regional Operational Tools and Standards.
• Execute country-specific operational policies and procedures (per Global Retail Operation Manual) to ensure they are compliant with International/Global Retail standards.
• Deliver all operational standards for store openings (with Daily Game Plan), closings, relocation, upgrades, stock replenishment, inventory management, staff roster etc, to ensure smooth implementation and that budgets and timelines are met.
• Coach and lead local Retail Operations Teams to ensure Area- and Store Managers’ capabilities and competencies are developed and comply with International/Global standards.
• Manage all operational aspects of store inventories, including defining in-store shipment processes, coordinating stock takes and ensuring data integrity. Work with Merchandise and Planning team to manage store inventory level to ensure optimal stock to support sales targets.
• Manage country loss prevention standards and ensure that shrink goals are met and security is to PUMA standard.
• Execute VM guidelines in accordance with Global VM Survival Guide and RESEC.
• Guide, coach and train retail staff in all aspects of retail operations and retail training, working with close co-operation with the Country Retail Trainer. Support retail field training programs and roll-out of training initiatives.
• Execute the Customer Experience Program and use it to improve Retail Sales and customer service standards.
• Tailor Regional and International operational initiatives to meet Country needs including translation of material and execute these according to designated timeline and budget.

Task 3: Cross Functional Relationship

• Work effectively with Retail support functions for country specific projects and needs.
• Establish collaborative and effective relationships with Country Retail Manager, Retail Training, Retail Marketing, Merchandising Manager, E-Commerce Director etc.

Task 4: Process Improvement

• Set and implement best practices on Operations Management via cross-functional and cross-channel collaboration. Drive process improvements and strategic priorities in the country.

Task 5: Teams

• Drive and coach country Operations teams to ensure that they are motivated and capable of managing the business effectively.
• Work closely with Country Retail Training teams to identify the relevant developmental needs for store teams to ensure that training programs are targeted, relevant and conducted effectively.
• Work closely with country support functions and wholesale teams.
• Identify talent within the staff pool and develop them as part of succession planning.
• Develop strong store management team and secure succession plan through effective hiring, development, training and staff retention programs.

• Sales experience in retail environment will be an advantage.
• 具零售銷售經驗者優先。

• Minimum completed full school/vocational school education (i.e. high school diploma), or higher.
• 至少完成中學教育或以上程度。

• Fluent in Cantonese, Fair English and Mandarin
• 流利廣東話、一般英語及普通話。

• Available to work 3-4 days per week
• 一周至少能配合3-4天工作。

• Provide quality customer service
• 提供優質顧客服務

• Introduce suitable products to guests 
• 為客人介紹合適的產品

• Assist in handling daily store operations
• 協助處理日常店舖運作

Education: Bachelor’s Degree in Finance/Accounting/Statistics/Math/Data Science/Engineering/MBA.

Professional: Minimum 5-6 years of experience in Data/Commercial Analytics/ Revenue/Pricing. Previous experience working for E-Commerce Fashion Retailer / FMCG is desirable.   

IT Skills: Advanced Proficiency MS-office (Excel & Power Point)

Excellent data storytelling skills using visualization tools like Tableau or Power BI

SQL and other programming skills (R,Python) a plus.

Language Skills: Fluent in English (written & spoken)

This role is for a results-driven professional to lead and execute strategies that drive incremental revenue through CRM and loyalty programs.

This role is responsible for driving data-driven strategies to enhance customer engagement, retention, and business growth. This role involves managing customer analytics, CRM platforms, segmentation, and lifecycle marketing initiatives. The role involves collaborates with cross-functional teams, including retail, marketing, and IT, to optimize customer interactions and improve overall customer lifetime value. By leveraging data insights, automation, and personalization, the role ensures a seamless and impactful customer experience across all touchpoints.

Task 1: Analyze customer behavior, purchase trends, and engagement patterns to develop data-driven segmentation strategies. Utilize analytics tools to generate insights that optimize marketing campaigns and customer journeys. Present key findings to stakeholders, providing actionable recommendations to improve customer lifetime value and retention.

Task 2: Develop and implement CRM strategies that enhance customer lifecycle stages, from acquisition to retention. Optimize automation workflows and personalized communication to increase engagement and reduce churn. Ensure CRM systems are efficiently integrated with marketing, sales, and customer service platforms for seamless data flow.

Task 3: Monitor the effectiveness of email, SMS, and loyalty campaigns by analyzing key performance metrics such as open rates, conversion rates, and ROI. Conduct A/B testing and refine messaging, targeting, and timing for improved results. Collaborate with marketing teams to continuously optimize customer engagement efforts based on data insights.

Task 4: Design and manage customer loyalty programs that drive repeat purchases, engagement, and brand advocacy. Analyze loyalty data to identify high-value customers, refine reward structures, and enhance program effectiveness. Collaborate with marketing teams to develop targeted retention campaigns that increase customer lifetime value and strengthen brand loyalty.

Task 5: Leverage customer data and CRM insights to personalize online and in-store experiences, optimizing sales and conversions. Develop data-driven strategies to improve customer journeys, reduce friction points, and enhance omnichannel engagement. Work with e-commerce and retail teams to implement targeted promotions, product recommendations, and customer retention initiatives that boost overall revenue growth.

Competencies:

Collaborative Relationship * Customer Focused * Priority Setting * Solution Oriented * Transparent Communication *Result Driven * Process Management * Leadership & Team building Skill.

Functional Skills:

Negotiation Skill * Strategic Planning * Problem-Solving Skill * Effective Communication Skill * Technical Knowledge * Supplier Relationship Management * Data Analysis * Time Management * Process Improvement * Cultural Awareness* Sustainability Practice knowledge.

* Margin target.

* On-time calendar task completion.

* Ensure quality of work.

* Maintaining discipline.

* Fostering innovation.

* Sample accuracy according to SOP.

* Supplier performance enhancement.

* Taking feedback from PGS & ensure positive development of the team.

Education: Bachelor’s Degree in Finance/Accounting/Statistics/Math/Data Science/Engineering/MBA

Professional: Minimum 5-6 years of experience in Data/Commercial Analytics/ Revenue/Pricing. Previous experience working for E-Commerce Fashion Retailer / FMCG is desirable.   

IT Skills: Advanced Proficiency MS-office (Excel & Power Point)

Excellent data storytelling skills using visualization tools like Tableau or Power BI

SQL and other programming skills (R,Python) a plus.

Language Skills: Fluent in English (written & spoken)

This role is for a results-driven professional to lead and execute strategies that drive incremental revenue through CRM and loyalty programs.

This role is responsible for driving data-driven strategies to enhance customer engagement, retention, and business growth. This role involves managing customer analytics, CRM platforms, segmentation, and lifecycle marketing initiatives. The role involves collaborates with cross-functional teams, including retail, marketing, and IT, to optimize customer interactions and improve overall customer lifetime value. By leveraging data insights, automation, and personalization, the role ensures a seamless and impactful customer experience across all touchpoints.

Task 1: Analyze customer behavior, purchase trends, and engagement patterns to develop data-driven segmentation strategies. Utilize analytics tools to generate insights that optimize marketing campaigns and customer journeys. Present key findings to stakeholders, providing actionable recommendations to improve customer lifetime value and retention.

Task 2: Develop and implement CRM strategies that enhance customer lifecycle stages, from acquisition to retention. Optimize automation workflows and personalized communication to increase engagement and reduce churn. Ensure CRM systems are efficiently integrated with marketing, sales, and customer service platforms for seamless data flow.

Task 3: Monitor the effectiveness of email, SMS, and loyalty campaigns by analyzing key performance metrics such as open rates, conversion rates, and ROI. Conduct A/B testing and refine messaging, targeting, and timing for improved results. Collaborate with marketing teams to continuously optimize customer engagement efforts based on data insights.

Task 4: Design and manage customer loyalty programs that drive repeat purchases, engagement, and brand advocacy. Analyze loyalty data to identify high-value customers, refine reward structures, and enhance program effectiveness. Collaborate with marketing teams to develop targeted retention campaigns that increase customer lifetime value and strengthen brand loyalty.

Task 5: Leverage customer data and CRM insights to personalize online and in-store experiences, optimizing sales and conversions. Develop data-driven strategies to improve customer journeys, reduce friction points, and enhance omnichannel engagement. Work with e-commerce and retail teams to implement targeted promotions, product recommendations, and customer retention initiatives that boost overall revenue growth.

• At least 1 year of experience in retail environment will be an advantage.
• 至少 1 年零售銷售經驗者優先。

• Minimum completed full school/vocational school education (i.e. high school diploma), or higher.
• 至少完成中學教育或以上程度。

• Fluent in Cantonese, Fair English and Mandarin
• 流利廣東話、一般英語及普通話

• Sales Management: Drive and achieve sales, KPIs, and profitability goals.
• 銷售管理：推動並達成銷售、KPI 和盈利目標。

• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
• 顧客體驗：確保在店鋪維持高水準的顧客服務與互動性。

• Store Operations: Oversee daily store operations, including opening and closing procedures. Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules. Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
• 店鋪營運：負責日常店鋪運作，包括開店和關店流程。進行全面的商品售前準備，包括檢查名稱、數量、完整性、價格、標籤是否符合規定、拆箱及外觀檢查。依照公司國際規範安排與陳列商品。監控營業區商品的存貨情況，檢查品質、有效期限，並確保標籤與價格正確無誤。

• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
• 庫存管理：管理庫存水平，進行庫存盤點，確保店鋪的產品供應。

• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• 視覺行銷：維持店鋪陳列與視覺行銷標準。

• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• 報告：編制和分析銷售報告，並提供見解以提高績效。

• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• 合規性：確保遵守公司政策、程序和法律要求。

• Communication: Foster effective communication within the team and with other departments.
• 溝通：促進團隊內部以及與其他部門的有效溝通。

• 2 to 4 years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record

• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• Strong interpersonal, communication and motivational skills

• Strong organizational and time management skills

• Practical experience in Project Management, skills in implementing communications methods and event management

• Commercial acumen

• Interest in innovation and change

• Leadership

• PC-skills, MS-Office Knowledge

The Retail Store Manager will strategically manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world.

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service

• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards

• Responsible for recruitment, training, development and succession of high performing, results driven Associates

• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers

• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store

• Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager

• Implement, manage and monitor Loss Prevention education, training and awareness programs

• Directly responsible for execution and processing of both incoming and outgoing merchandise

• Directly responsible for Loss Prevention compliance within store

• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts

• Manage and communicate merchandise opportunities to Area or District Manager

• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures

• Develop and maintain strong communication with local PR and marketing

• Participate in new store openings and/or store closings; travel may be required

• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required

• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards

• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner

• Required to comply with all operational core competencies and key accountabilities

• ·Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates

• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required

• 2 to 4 years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record

• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• Strong interpersonal, communication and motivational skills

• Strong organizational and time management skills

• Practical experience in Project Management, skills in implementing communications methods and event management

• Commercial acumen

• Interest in innovation and change

• Leadership

• PC-skills, MS-Office Knowledge

The Retail Store Manager will strategically manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world.

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service

• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards

• Responsible for recruitment, training, development and succession of high performing, results driven Associates

• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers

• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store

• Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager

• Implement, manage and monitor Loss Prevention education, training and awareness programs

• Directly responsible for execution and processing of both incoming and outgoing merchandise

• Directly responsible for Loss Prevention compliance within store

• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts

• Manage and communicate merchandise opportunities to Area or District Manager

• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures

• Develop and maintain strong communication with local PR and marketing

• Participate in new store openings and/or store closings; travel may be required

• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required

• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards

• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner

• Required to comply with all operational core competencies and key accountabilities

• ·Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates

• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required