• University degree in Fashion related field preferred.
• Minimum 8 years in retail buying, ideally in footwear and outlet-focused environments is a plus
• Understanding of product lifecycle, discounting logic, and consumer behavior in the outlet channel.
• Strong organizational and coordination skills with high attention to detail.
• Ability to handle multiple tasks while maintaining accuracy and timelines.
• Proficiency in Microsoft Office (Excel & PowerPoint required); knowledge of retail systems is a plus.
• Passion for product

• Drive growth for the FTW channel in FOC Europe
• Develop seasonal strategies for the FOC business
• Build Outlet-specific footwear assortments, ensuring alignment with pricing strategy, seasonal flow, and KPI targets
• Use range-building principles such as lessons learnt, trends, price sensitivity, colour analysis, and seasonality to develop a well-rounded Outlet offer that meets budgeted sales and consumer demand
• Track and share competitive insights and European Outlet trends relevant to Footwear with up-to-date market intelligence
• Collection reviews to continuously refine the Outlet Footwear assortment strategy
• Being the voice of the Retail Europe Team to give feedback on collections and define opportunities and misses in assortments in a qualitative and quantitative manner
• Ensuring that we execute according to our planned buys and being able to foresee and vocalize if we are off track with tangible actions and solutions
• Manage and develop the Jr Buyer
• Validating with the planning team both qualitative and quantitative inputs
• Collaboration with Visual Merchandising and Marketing teams in ensuring Outlet assortments support in-store footwear displays and flow requirements
• Own all in season internal cross divisional processes eg Demand forecasting, Visual Line Plans and assortment tools
• Smooth execution of outlet-related buying processes
• Product tracking, delivery timelines, and data accuracy across assortment and order systems
• Provide operational support across purchase order management
•  Oversee the Sample process.

You bring 3+ years of experience in retail construction or facilities, a cool head under pressure, and the ability to lead projects from the ground up.
 

Why PUMA?

• Global brand, high-impact projects

• Competitive salary & career growth

• Exclusive team perks & supportive culture

At PUMA, we’re powered by people. We welcome all backgrounds and experiences to help us create a workplace that’s dynamic, supportive, and driven by shared success.

Apply now and help shape the future of PUMA’s retail experience across Oceania.

Build Bold with PUMA

At PUMA, we don’t follow trends, we build spaces that set them. We're looking for a driven Store Development & Maintenance Manager to lead new store builds, refurbishments, and ongoing maintenance across our retail network in Oceania.

Lead end-to-end retail construction and maintenance projects that align with global standards on time, on brand, and on budget.
 

You’ll be responsible for:

• Delivering full-cycle store development: design, contractor management & build

• Ensuring seamless store rollouts in partnership with Ops, IT, Finance & VM

• Leading preventative and reactive store maintenance across the fleet

• Managing vendors, costs, and compliance with sharp attention to detail

• Estudiante avanzado o graduado en Administración de Empresas, Ingeniería Industrial o carreras fines.
• 1-2 años de experiencia en posiciones similares.
• Ingles nivel intermedio.
• Manejo de Excel avanzado
• Relaciones colaborativas y marcada orientación a resultados.
• Establecimiento de prioridades, comunicación transparente y capacidad de análisis.

• Ejecutar la realización del inventario físico en tienda de forma aleatoria, identificando que la bodega se encuentre ordenada y que los productos se encuentren debidamente identificados (fallas, sin etiquetas, impares, devoluciones, etc.).
• Analizar sistemática y físicamente los movimientos de inventario como: recepción, traspasos, devoluciones de productos, etc. 
• Realizar arqueos de caja chica en tiendas. 
• Realizar semanalmente informes con las incidencias levantadas en tienda, de acuerdo con las investigaciones y análisis realizados.
• Realizar que la revisión de la documentación laboral en tienda (contratos, anexos, papeletas de vacaciones, etc.) se encuentre ordenada, archivada y firmada. 
• Ejecutar la verificación el cumplimiento de los protocolos de seguridad. 
• Analizar el proceso y procedimiento de cambio y devoluciones de productos en tiendas. 
• Realizar capacitaciones referentes a los procesos del área. 
• Realizar la verificación en terreno de la implementación de los procedimientos operativos de tiendas. 
• Apoyar el desarrollo, implementación y mantenimiento del Manual de Políticas y Procedimientos. 

Education: Bachelor’s degree, preferably with business degree

Professional Minimum 5 years retail / merchandising experience in a fashion / branded / ecommerce environment)

IT Skills: Strong computer skills including MS Excel, Word, Power Point.

Language Skills: Excellent written and verbal communication skills. Good English written/verbal skills required (PUMA Group language is English)

Together with the Director of Buying and Merchandising and SEA Channel Manager, this role will be responsible for delivering a buy strategy per season and building the most profitable, balanced, customer focused range for the country which reflects the PUMA Brand Strategy and supports any key country strategies.
Accountable for managing the in-season trading of the business in a way where inventory is managed efficiently and required trading decisions are made and communicated to stakeholders.

Execution of seasonal buy for FPS, FOC and ECOM

• Execute seasonal buy in accordance with OTB & Budget

• Define assortment based on Country/ Channel/market/ platform/ customer profile, participate in seasonal preline/ kickoff/ tradeshow meetings to ensure product relevance.

• Ensure timely submission of seasonal orders.

• Manage the right product mix with targeted division/product category in mind.

• Ensure the buy based on analysis of the historical data/sell through.

• Define product strategy by sales channel to achieve optimal sell through results

• Deliver seasonal line to ensure gross margin, sell through performance and healthy stocks inventory.

• Present seasonal collection performance vs expectations and in analyzing consumer buying patterns, predicting future trends

• Propose Country requirement and pricing against competition.

Effective and efficient in-season rollout

• Ensure Country/ channel/ platform seasonal rollout is aligned with Global/ SEA direction.

• Be close to market to monitor direct competitors against Brand's position in terms of pricing, product, technology, Hero items.

• Ensure timely rollout of monthly launches and product assortment plan prior launch of a season.

• Touch base weekly/monthly with both Offline and ECOM OPs to reaffirm on RESEC/ OSEC & Banner and promotion roll out

Align best practices across territory

• Adhere to existing best practices and ensure it is consistently rolled out in different participating platform/s

• Ensure that functional work processes are clearly defined.

Pre-season Planning

• Together with Channel Manager and Planning Manager, review Sales, Inventory, Profit and OTB Budgets vs actual performance by channel and division and evaluate the achievability of budget targets for future seasons using the OTB tool. Present risks and opportunities to and sign off any changes with Head of Buying and Merchandising.

• Together with Planning Team to determine OTB’s for future seasons making sure it allows efficient cover of Inventory while delivering profit and minimizing End Inventory. Present to and sign off with the Head of Buying and Merchandising.

• Review store base grading by analyzing historical sales, SKU efficiency, and specific store needs as well as strategy. Work with Visual Merchandising on capacity planning to make sure the stores have the right amount of SKUs per space/concept at any point in time. Hand over the SKU targets to Merchandising to make sure the needed capacity is fulfilled and to prevent over-capacity.

• Provide appropriate top line and style level reporting and analysis for Buying team to be able to make educated buy decisions.

• Create achievable seasonal top-line plans for individual platforms and category sales and options in the Range Plan tool based on brand strategy, country strategy, history and range strategy.

• Create bottom-up plans by style including grading, start and end weeks, ROS, MD and end Inventory in the Range Plan tool based on historical analysis. Ensure plans reflect the types of items planned i.e. best seller's vs interest pieces to make sure inventory is managed effectively. Ensure these plans reflect the created top line plans.

• Present the buy plans including current trading trends, OTB for future seasons, Range Plan analysis and VLP together with Country Buying and Merchandising Team and Channel and Planning Team in Monthly and half yearly Global meetings.

• Ensure size level analysis performance on Gender/ BU/ class level and create sized buy plans for ordering on style level.

In-season Planning

• Drive weekly, monthly, quarterly and seasonal reporting and analysis and present these during weekly trading meetings. Drive the discussion together with Channel and planning Team on actions needed based on trading.

• Review weekly sales at style level and make trading decisions for promotions, MD, price changes, re-buy needs, stock transfers etc.

• Review the plans for upcoming seasons against actual situation and create final store plans and stock flow for allocation. Review allocation plans prepared by allocation team and discussed changes needed or pending issues.

• Manage markdown/ promotion/ discount budget together with Channel and Planning Team, making sure the correct flow and level of MD is applied. Make sure the exit strategy is followed thereafter MD and seasonal change-over takes place as planned.

• Together with Planning Team, manage the re-forecasting of sales, inventory, profit and OTB weekly at top line and concept level for each channel and division based on current trading using rolling up to Quarterly level for the OTB tool. Present changes, opportunities, concerns, or solutions to Head of Buying and Merchandising.

• Oversee the placement of orders and track deliveries and stock flow to Warehouse.

• Ensure an efficient inventory flow between channels and locations; transfers in and out, store vs warehouse, and that any opportunities are fulfilled. Inform channels of changes in inventory forecasts that will directly affect KPI’s.

• Manage promotion execution together with Central Buying, Planning and operation team.

Process improvement

• In conjunction with Retail Buying and Merchandising Team, work on improving the processes and tools used.

• Ensure existing tools are compatible with country needs and systems. In the absence of set templates, drive the introduction and implementation of such tools.

Strategy

• Create extensive Lessons-learnt analyses for previous seasons to be used as a basis of strategy for future seasons.

• Provide feedback and input into the Country Retail Strategy process to ensure that the strategy is market relevant and addresses the right areas of the brand and business.

• In conjunction with Channel Team, create buy Strategies that are in line with the Brand and Country Strategies and specific to store- and market needs, highlighting risks and opportunities.

Building the Team

• Train and lead Buying and Merchandising Team on full spectrum if buying across different regions and platform. Ensuring allocation plan and inventory situation are at optimal level in accordance to sales plan.

• Train and lead analysis Team, providing deep dive analysis on pricing and promotion. Reflect studies into the buy for future seasons and events planning

• Education: Bachelor degree
• Professional: Minimum 3~5 years of experience in product merchandising for retail business (Footwear/Apparel) / Product Line building and planning / Preferred experience in Sport brands
• IT Skills: Excel, PowerPoint: Highly advanced
• Language Skills: Fluent in Business English
• Verbal presentation & communication: Outstanding level is required / Proactive, Positive, Open and “hands-on”

• TASK 1 (30%): Build seasonal ranges for all retail channels (Consignment, Full Price, E-Com, Outlet) within respective division maximizing net sales and gross margin through planned volumes according to future trends and historic performance whilst delivering a clear vision of the brand
• TASK 2 (20%): Proactive identification and influence on inventory levels, strong and continuous exchange with related stakeholders (Merchandising, Retail Allocation & Sales Team)
• TASK 3 (20%): Close communication with Category Merchandising Team for next season product range
• TASK 4 (15%): Collaborate with sales teams in in-season planning. Review sales plan at store level, define the right seasonal sales mix and support sales team by setting markdown rate into assortment plan
• TASK 5 (15%): Weekly business reviews/ trends in order to drive sales and profit in the short term & Analyze sales data for yearly & seasonal budget plan

• Bachelor’s degree in Business, Merchandising, Supply Chain or a related field

• 1–2 years’ experience in retail allocation, inventory management or merchandise planning

• Experience in the fashion, lifestyle, sportswear or consumer goods industries preferred

• Understanding of bricks-and-mortar and omnichannel retail operations is a plus

• Advanced Microsoft Excel skills (pivot tables, VLOOKUP, etc.)

• Familiarity with retail allocation systems (e.g. SAP, JDA, Oracle)

• Experience with reporting tools such as Tableau or Power BI

• Basic understanding of ERP systems and inventory management processes

• Strong analytical and problem-solving skills

• Excellent communication and collaboration abilities

• Highly organised with effective time management

• Self-motivated, proactive, and detail-oriented

• Fluent in English

The Allocator plays a vital role in ensuring the right products are in the right stores at the right time. This role supports the merchandising strategy by managing inventory allocation, optimising stock levels, and collaborating with planning, buying, and operations teams to drive sales and profitability.

Please note this is a 6-month fixed term opportunity.

• Allocate products to stores based on performance, capacity, and regional needs

• Monitor stock levels and ensure alignment with sales trends and business goals

• Adjust allocations in response to trading data, store feedback, and market changes

• Oversee automated replenishment systems and make manual adjustments when needed

• Resolve stock shortages and overstock issues to maintain healthy inventory levels

• Support product launches, seasonal events, and promotional campaigns with timely allocations

• Collaborate with DTC, planning, and merchandising teams to align allocation strategies

• Communicate with store teams to address inventory queries and gather feedback

• Analyse allocation results and implement improvements where needed

• Track and report key metrics including sell-through, stock coverage, and inventory health

Eligibility Criteria and Functional Competencies Required:

• Proven work experience as a Visual Merchandiser or Visual Manager.
• Demonstrable visual design skills with a strong retail merchandising portfolio.
• Solid experience in field visual merchandising, including window displays, signs, interior displays and space utilization.
• Proficiency in Corel draw, Photoshop, Illustrator and other visual design tools.
• Knowledge of current visual merchandising trends and best practices.
• Proficiency in MS Office.
• Knowledge of photography.
• Creative and innovative thinker.
• Ability to analyze sales merchandising reports and survey results.
• Bachelor’s/Master’s degree in visual merchandising, fashion merchandising, exhibition design, visual communications or similar.
• A good communicator

Key Objectives:

• To ensure enhancement of visual representation of the store by continuously updating the look and feel of the store.
• Maintaining RESEC– Campaigns, Zoning and Key initiative roll-out.
• Elevated shopping experience and customer readiness of stores – focus on store visits and audit.
• Fostering VM creativity at stores -  Focus on VM training to guide store team to understand brand guidelines and help create an attractive, engaging store environment.
• Enhancing brand image, improve customer experience and drive sales.
• Responsible for sharing monthly beat plan covering all formats of stores.
• Innovation and creativity for the lighthouse stores.
• Provide support through audits and trainings to store teams to ensure brand and visual merchandising standards are understood and consistently upheld.
• Order and coordinate installation of VM supplies for seasonal / monthly changes for all stores in the region.
• Train Store Management and Support teams on merchandising standards, proper fixture utilization and techniques .
• Organizing and sending weekly/monthly reports to the Head Office and implementing feedback.
• Building a vendor base for various branded supply elements for the region.
• Fostering VM creativity at stores through VM training, competition, store audits and VM captains.
• Supporting Key initiatives roll outs by covering all store formats.

• Degree in Business, Accounting, Commerce or equivalent preferred

• Minimum 1-2 years retail / merchandising experience in a fashion / branded / retail environment

• Strong computer skills including MS Excel, Word, Power Point.

• Excellent written and verbal communication skills. Good English written/verbal skills required.

• Strong communication and presentation skills

• Excellent analytical and problem-solving skills

• Accountable for managing the in-season trading of the business in a way where inventory is managed efficiently and required trading decisions are made and communicated to stakeholders

• Effective and efficient in-season rollout

• To ensure incoming new stocks to be launched responsible doors in a timely manner

• To execute accurate replenishment and to ensure stock holding is in healthy level

• To manage stock consolidation in between stores to reduce slow moving merchandise quantity

• To work closely with Country Logistic team and to be more pro-active to plan product ranges, give delivery forecast, check shipment status of incoming stocks, delivery schedules

• Partner with Country Planner in Weekly/ Monthly allocation and replenishment plans

• Pricing and Promotion setup in system

• Process Improvement

• To process monthly inventory projection report together with Country Planner

• To manage unproductive inventory and develop creative pricing programs for clearance or markdown

• To strategize annual EOSS events and Ad Hoc promotions/ activations to boost sell-through

• Working with Logistics to ensure timely deliveries of merchandise

Task 1:  In-season Planning and Execution

• Review Sales, Inventory, by channel and division. Present risks and opportunities on inventory with close monitoring of stocks inbound.

• Ensure an efficient inventory flow between warehouse and store locations; transfers in and out, store vs warehouse, and that any opportunities are fulfilled. Inform changes in inventory forecasts that will directly affect KPI’s.

• Work with Visual Merchandising and Store Operation team on new launches.

• Provide appropriate top line, style level and accurate ISD reporting and analysis for Merchandising team to be able to make decision for promotions, MD, re-buy needs and stocks transfer etc.

• Review the plans for upcoming seasons against actual situation and create final store plans and stock flow for allocation.

• Responsible for price changes update in system, internal and external.

• Analyze size level performance on Gender/ BU/ class level and create sized buy plans for ordering on style level.

• Use provided allocation tool/ Excel/ SAP for weekly new allocation and replenishment to stores.

• Participate in monthly SIC meeting / Walk the stores/retail visit bi-monthly

Task 2: Process improvement

• In conjunction with Retail Merchandising Team, work on improving the processes and tools used.

• Ensure existing tools are compatible with country needs and systems. Highlight needs to Retail Merchandising Manager. In the absence of set templates, drive the introduction and implementation of such tools.

Eligibility Criteria and Functional Competencies Required:

• Excellent communication skills.
• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• Proven track record of meeting sales target.

Key Objectives:

• To generate the revenue for PUMA India by ensuring smooth operations at the front end in assigned area for both FP and FOC stores.
• To drive growth for Puma India retail stores in the given region .
• Manage various initiatives and promotional events across stores.
• Recruitment and Training of store managers.
• Maintaining the Customer service at the front end.
• Ensuring smooth operations across all retail stores of PUMA India by generating Revenue.
• Ensuring the right manpower in right numbers across PUMA Stores in the region.
• Recruitment of the store managers for a given store in co-ordination with the Regional HR.
• Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest retail technologies and trends.
• Proactively seek opportunities to develop business strategies, enhance customer experience, and to maximize ROI.
• Look for new properties for the perspective of business development in the region.

Eligibility Criteria and Functional Competencies Required:

• Excellent communication skills.
• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• Proven track record of meeting sales target.

Key Objectives:

• To generate the revenue for PUMA India by ensuring smooth operations at the front end in assigned area for both FP and FOC stores.
• To drive growth for Puma India retail stores in the given region.
• Manage various initiatives and promotional events across stores .
• Recruitment and Training of store managers.
• Maintaining the Customer service at the front end .
• Ensuring smooth operations across all retail stores of PUMA India by generating Revenue .
• Ensuring the right manpower in right numbers across PUMA Stores in the region.
• Recruitment of the store managers for a given store in co-ordination with the Regional HR .
• Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest retail technologies and trends.
• Proactively seek opportunities to develop business strategies, enhance customer experience, and to maximize ROI.
• Look for new properties for the perspective of business development in the region.

Education: Bachelor 'degree in business management or equivalent studied.

Professional: Functional: Minimum 5 years retail operations experience and 2-3 years from a similar position with a Global Brand in a customer service-oriented environment (preferably apparel/footwear/sports/outdoor)

Leadership: Minimum 2 years of managerial experience. Experience in managing multiple stores required.

IT Skills: MS Excel; Basic computer skills in MS Word, PowerPoint

Language Skills: Excellent verbal and written communication skills including English at business level

Strategically manage and promote sales culture within a District of 8-12 stores to achieve or exceed sales, KPI’s, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

Task 1: Deliver on Set Targets and KPIs

• Deliver on set retail P&L and KPI targets and identify opportunities and initiate plans to improve and grow the business by increasing store productivity (e.g. Conversion Rate, UPT, ATV, Sales per hour and sqm).
• Increase comp sales of all PUMA stores by setting & driving SMART targets and implementing operating plans locally.
• Closely monitor business performance and take necessary action.
• Proactively manage Store-related OPEX with particular emphasis on Personnel Expenses.

Task 2: Operations Standards / Store Management

• Adopt and implement global/regional Operational Tools and Standards.
• Execute country-specific operational policies and procedures (per Global Retail Operation Manual) to ensure they are compliant with International/Global Retail standards.
• Deliver all operational standards for store openings (with Daily Game Plan), closings, relocation, upgrades, stock replenishment, inventory management, staff roster etc, to ensure smooth implementation and that budgets and timelines are met.
• Coach and lead local Retail Operations Teams to ensure Area- and Store Managers’ capabilities and competencies are developed and comply with International/Global standards.
• Manage all operational aspects of store inventories, including defining in-store shipment processes, coordinating stock takes and ensuring data integrity. Work with Merchandise and Planning team to manage store inventory level to ensure optimal stock to support sales targets.
• Manage country loss prevention standards and ensure that shrink goals are met and security is to PUMA standard.
• Execute VM guidelines in accordance with Global VM Survival Guide and RESEC.
• Guide, coach and train retail staff in all aspects of retail operations and retail training, working with close co-operation with the Country Retail Trainer. Support retail field training programs and roll-out of training initiatives.
• Execute the Customer Experience Program and use it to improve Retail Sales and customer service standards.
• Tailor Regional and International operational initiatives to meet Country needs including translation of material and execute these according to designated timeline and budget.

Task 3: Cross Functional Relationship

• Work effectively with Retail support functions for country specific projects and needs.
• Establish collaborative and effective relationships with Country Retail Manager, Retail Training, Retail Marketing, Merchandising Manager, E-Commerce Director etc.

Task 4: Process Improvement

• Set and implement best practices on Operations Management via cross-functional and cross-channel collaboration. Drive process improvements and strategic priorities in the country.

Task 5: Teams

• Drive and coach country Operations teams to ensure that they are motivated and capable of managing the business effectively.
• Work closely with Country Retail Training teams to identify the relevant developmental needs for store teams to ensure that training programs are targeted, relevant and conducted effectively.
• Work closely with country support functions and wholesale teams.
• Identify talent within the staff pool and develop them as part of succession planning.
• Develop strong store management team and secure succession plan through effective hiring, development, training and staff retention programs.

• Education: University degree in art related major
• Professional: Minimum 5 years retail operations experience and 2-3 years from a similar position with a Global Brand(preferably apparel/footwear/sports/outdoor)
• IT Skills: ​MS-Office, SAP
• Language Skills: Excellent verbal and written communication skills including English at business level
• Functional Competencies: Working knowledge of retail presence/store planning concepts / Operational character require with good WILL / Customer and People Focused / Results-driven / Structured and Organized
• Functional Skills: Strong numerical skills / Ability to understand/analyze P&L accounts / Ability to define and write policies and procedures / Organizational and time management skills / Interpersonal and coaching skills

• [SUMMARY] Responsible for supporting and driving operational excellence across PUMA’s Owned & Operated (O&O) stores / Accountable for achieving key finance targets(comp sales, sales KPIs) and developing high-performing stores / Ensure consistent execution of retail standards, KPI achievement, and smooth collaboration with internal functions.(Training, VM, Marketing, Merchandising and Planning/Allocation) / Accountable for the execution of consistent and high standards of retail excellence in all stores. Lead, coach and motivate retail store staff so that they are constantly motivated to deliver the customer experience while achieving set targets / Execute business activities that support PUMA’s core values, achieve set objectives and promote PUMA brand standards
• Task 1 (40%) Store performance & KPI support: Track and analyze key store KPIs (Conversion, UPT, ATV, Sales per Sqm, Shrinkage) and share insights to improve productivity / Provide operational support to ensure stores meet sales and DTC goals / Coordinate with store teams to implement sales-driving activities and flexible store operation
• Task 2 (30%) Team: Drive and coach Store manager and Assist store manager to ensure that they are motivated and capable of managing the business effectively / Manage work schedule management program and align with P&O team / Work closely with Training teams to identify the relevant developmental needs for store teams to ensure that training programs are targeted, relevant and conducted effectively / Work closely with VM, ISC, SD and MD teams
• Task 3 (20%) Operations Standards / Store Management: Adopt and implement global/regional Operational Tools and Standards / Deliver all operational standards for store openings (with Daily Game Plan), closings, relocation, upgrades, stock replenishment, inventory management, staff roster etc, to ensure smooth implementation and that budgets and timelines are met / Coach and lead to ensure store Managers’ capabilities and competencies are developed and comply with PUMA Global standards / Execute VM guidelines in accordance with Global VM Survival Guide and RESEC / Guide, coach and train retail staff in all aspects of retail operations and retail training, working with close co-operation with the Trainer. Support retail field training programs and roll-out of training initiatives / Make up temporary sales by managing Off-line pop-up sale events
• Task 4 (10%) Cross Functional Relationship: Work effectively with Retail support functions for country specific projects and needs / Establish collaborative and effective relationships with Retail Training, Retail Marketing, P&O etc.