We are seeking Senior Product Owner Retail Tech to lead strategic evolution and support operational excellence across our retail technology ecosystem. This role is responsible for defining, driving, and continuously optimizing key in-store consumer experience capabilities, including Point of Sale (POS), omnichannel services, CRM and loyalty integrations, digital signage, and other store-facing retail technologies. While POS represents the core platform within the product scope, the role also ensures alignment and integration with related in-store solutions that support seamless customer journeys.You will own the POS product vision, roadmap, and backlog, while ensuring strong alignment with business strategy, IT architecture, and operational standards across the global DTC landscape.

Your main responsibilities will be:

• Define and own the global POS product vision, strategy, and roadmap aligned with business goals.

• Translate business needs into structured product initiatives and a prioritized product backlog.

• Act as the global point of product accountability for the POS platform.

• Drive standardization of POS processes while taking local regulatory and operational nuances into consideration.

• Lead major POS enhancements, upgrades, and lifecycle management initiatives.

• Collaborate closely on requirements definition with Global Retail Operations, Loss Prevention, IT Architecture, BI, Finance, and external vendors.

• Ensure stable, reliable, and scalable product performance across global markets.

• Define and track key product KPIs for POS. Establish reporting frameworks together with BI and Retail Operations to ensure transparency of product performance and enable further data-driven decision making.

• Use data and performance metrics to guide backlog prioritization and support product evolution across markets.

• Lead incident prioritization and structured problem management from a product perspective.

• Champion innovation in areas such as mobile POS, self-checkout, digital receipts, unified commerce, and payment technologies.

• 5+ years of experience in Product Management in Retail with strong exposure to POS systems.

• Proven experience managing global or multi-market retail technology platforms.

• Strong understanding of store operations, omnichannel processes and checkout and back-office workflows.

• Familiarity with ERP systems (e.g., SAP), payment integrations, and fiscal requirements.

• Ability to translate complex technical topics into business-relevant decisions.

• Experience managing vendor ecosystems and external technology partners.

• Strong stakeholder management skills at mid-senior leadership level.

• Data-driven mindset with ability to prioritize based on business value and operational impact.

• Fluent in English.

• Willing to relocate or already located in the Nürnberg Metropolitan Region (Germany).

This job opportunity will be available in full-time or part-time.

Join us in shaping the future of our global store footprint.

As Director Real Estate, you drive our retail excellence strategy — securing the right locations, maximizing portfolio performance, and enabling elevated consumer experiences in every market.

You turn insights into action, create scalable growth, and help our brand show up where athletes and consumers need us most.

• Lead our global real estate strategy across acquisitions, leasing, and portfolio optimization, ensuring alignment with long‑term business goals

• Identify market opportunities, negotiate high‑value agreements together with our Indirect Procurement team, and manage due‑diligence processes to ensure profitable investments

• Partner with Store Design, Construction, and Retail Operations to deliver seamless new store openings and renovations across key markets

• Build and maintain strong relationships with landlords, brokers, and regional stakeholders while ensuring compliance and operational excellence.

• Deep, long‑standing expertise in retail real estate strategy on a Director level, with a proven track record of leading multi‑market expansion, portfolio optimization, site selection, and complex leasing negotiations across diverse global markets

• Strategic leadership and executive presence, demonstrating the ability to influence senior stakeholders, guide cross‑functional teams, and drive high‑impact decisions in a fast‑moving, matrixed, and highly competitive retail environment

• Exceptional analytical and commercial acumen, with the capability to assess market dynamics, consumer behavior, and financial performance, translating insights into bold, brand‑enhancing real estate strategies that deliver sustainable growth and profitability

• A passion for sport, retail, and shaping innovative, consumer‑centric physical environments that elevate brand expression and deliver inspiring, high‑performing retail experiences worldwide.

We are seeking a Manager DTC In-Store Tech Operations & Service Delivery to ensure stable and high-performing operations across our global DTC in-store technology landscape. In this role, you will combine managerial ownership of service delivery with hands-on 2nd and 3rd level support activities for deployed DTC In-Store Tech systems, store infrastructure, and connected solutions. You will actively contribute to complex incident resolution while coordinating support structures and vendors to ensure reliable retail store operations worldwide. The position bridges operational execution and service governance. You will maintain support standards, drive service improvements, optimize vendor performance, and ensure smooth transition of new solutions into steady-state operations. You will work closely with DTC Project Teams, Business Stakeholders, POS vendors, infrastructure providers, and external partners to guarantee stable, scalable, and high-quality service delivery across PUMA Retail stores.

Your responsibilities will be:

Operational Support & Service Excellence

• Perform hands-on 2nd and 3rd level support activities for DTC In-Store Tech systems, POS systems, store infrastructure, and connected solutions.

• Act as escalation point for complex and business-critical incidents.

• Ensure effective coordination across 1st–3rd level support structures.

• Maintain operational stability and enforce support standards across global retail environments.

• Drive root cause analysis and long-term issue resolution in collaboration with internal and external teams.

Service Delivery Ownership

• Own end-to-end service delivery for deployed DTC In-Store Tech solutions.
• Monitor SLA compliance and service KPIs.
• Ensure service quality and continuous improvement across support processes.

Vendor & Contract Management

• Manage IT service vendors and solution providers.

• Ensure contract compliance and service performance alignment with operational expectations.

• Conduct service reviews and implement corrective measures where required.

Procurement & Operational Standards

• Optimize and implement Retail IT procurement processes and operational standards.
• Support hardware sourcing, lifecycle planning, and cost control initiatives.
• Ensure alignment of deployed solutions with global DTC In-Store Tech guidelines.

Process Improvement & Innovation

• Identify and implement process improvements to enhance DTC In-Store Tech service quality and operational efficiency.

• Support further development and optimization of POS systems and connected in-store solutions.

• Drive continuous improvement initiatives within DTC In-Store Tech operations.

Documentation & Knowledge Management

• Maintain and continuously improve documentation related to POS systems, connected in-store systems, and operational processes.

• Develop and sustain knowledge databases for support and troubleshooting activities.

• Contribute to knowledge sharing and cross-team enablement.

Project & International Rollout Support

• Participate in and support international DTC In-Store Tech projects and initiatives with focus on operational feasibility and support readiness.

• Ensure smooth system rollouts, upgrades, and testing activities.

• Ensure structured handover from project delivery to steady-state support.

• Validate documentation, knowledge transfer, and operational readiness prior to go-live.

• Collaborate closely with project teams and business stakeholders to meet operational and timeline objectives.

Technical & Functional Skills

• Strong hands-on experience in 2nd and 3rd level support within retail/DTC IT environments.

• Deep understanding of POS ecosystems and good knowledge of store infrastructure and connected systems such as ERP, BI, and other retail platforms.

• Proven experience managing service delivery while actively resolving complex technical incidents.

• Solid knowledge of IT service management - incident, problem, change, release.

• Experience performing root cause analysis and driving sustainable resolution of recurring issues.

• Understanding of retail operational workflows and business-critical store processes.

Preferred Experience

• Experience supporting international retail store landscapes and multi-country service structures.
• Background in vendor and contract management within IT service environments.
• Experience optimizing procurement processes and hardware lifecycle governance.
• Experience driving operational improvements and automation initiatives.

Work Philospohy

• Strong ownership mindset with readiness to step into technical problem-solving when required.
• Structured, analytical, and service-oriented approach.
• Ability to balance managerial coordination with hands-on execution.
• Strong stakeholder communication skills across business and technical teams.
• Proactive, solution-driven, and resilient in high-pressure operational situations.

Other Requirements

• Fluent in English with experience working in global and cross-functional environments.
• Willingness to work in Germany / Nürnberg Metropolitan Region or relocate if required.

Retail Area Manager - Queensland, Western Australia, New South Wales & ACT

Big responsibility. Bigger impact. One iconic brand.

PUMA Australia is on the hunt for a passionate, people-first leader to take the reins of our Queensland, Western Australia, New South Wales & ACT regions. This is your chance to drive performance, empower teams, and bring our brand to life on the frontlines of sport and style.

What You’ll Own

Get ready to lead with purpose, energy, and serious influence.
This is your chance to take full ownership of a high-performing region. From driving numbers to coaching teams, you’ll be at the forefront of delivering results and elevating the customer experience. Every day will be different - but every day will count.

• Lead & inspire: Recruit, train, and develop high-performing Store Managers and teams who bring passion to the floor every day
• Drive results: Smash KPIs, maximize profitability, and deliver unforgettable customer experiences across your stores
• Champion the brand: Execute marketing activations, uphold premium visual standards, and ensure every store reflects our iconic style
• Innovate daily: Use analytics, customer insights, and local knowledge to identify new business opportunities and ways to level up
• Get stuck in: Oversee Loss Prevention and day-to-day operations to keep every store performing at its peak

The Perks of PUMA

At PUMA, we don’t just build careers - we create moments, growth, and momentum.
When you join us, you join a community of bold thinkers and doers who aren’t afraid to move fast and dream big. And with a brand-new HQ on the horizon, the future’s looking even brighter.

• A passionate and inclusive workplace culture that celebrates individuality and collaboration
• The opportunity to be part of a globally iconic brand with serious street cred
• Access to global learning & development programs
• Career growth opportunities locally and internationally
• Access to exclusive events and functions with our strategic business partners
• A front-row seat to our move into a next-gen HQ in Cremorne in early 2026

Now is the perfect time to join our dynamic team as we step into this thrilling new chapter. If you’re ready to work with a global leader in sports and fashion while being part of an inspiring new workspace, we want to hear from you!

What You Bring

We’re looking for a game-changer - someone who thrives on people, performance, and progress.
You’ll bring experience, energy, and leadership to the table - plus the drive to keep our region performing at its peak. If you’re a natural motivator and results just seem to follow you, we want to meet you.

• 4 - 5 years of multi-site retail management (apparel/footwear preferred)
• Proven ability to smash sales targets while building a high-performance culture
• Strong budget control, strategic planning and a guru at accurate forecasting, tracking, and management of financial accruement across the region
• Next-level communication, coaching and motivational skills
• A sharp commercial mind with the drive to innovate and execute
• Strong planning, organizational and time management skills
• A love for people, progress, and sport culture

Step Into Something Bigger

Ready to make your mark? If you're all about leading from the front, growing future talent, and making PUMA the fastest sports brand in the world - apply now and bring your energy to your region.

PUMA – Australia

This position is responsible for managing visual merchandising through clear guidelines, regular store visits, and reporting to continuously elevate execution standards and team capability, while also leading store experience initiatives including display maintenance and new store openings to ensure impactful and consistent VM execution across all locations.

Task 1: Responsible for executing VM planning and execution including in store RESEC launch and visual display presentation, with effective store zoning to build appealing story telling.

Task 2: Creative use of graphics & props to enhance brand presence across all stores. Execute in-store branding such as window display, in store poster, POPs, etc. Provide graphic design support.

Task 3: Track and control VM budget & expenses. Plan and control stores merchandise display capacity. Plan stores layout and zoning and track effectiveness.

Task 4: Cross functional communication and alignment among departments for seasonal store campaign, trade shows, and other projects. Train and guide Visual Merchandising Specialist(VMS) In-store

Education: Bachelor’s degree in graphic design/fashion design or equivalent studied. 

Professional: Functional: Proven Retail/Trade marketing experience for an international multi categories’ brand; previous budget management responsibilities Industry: sports or fashion industry.

IT Skills: Familiar with print design; Good proficiency in Adobe Illustrator, Photoshop, Ppt, Excel, and Microsoft Office.

Language Skills: English and local languages.

This position is responsible for managing visual merchandising presentation through effective VM programmes, including the development of clear guidelines, regular store visits, and reporting, to continuously elevate overall VM standards and skill sets. In addition, be responsible for driving visual merchandising initiatives, display maintenance, and new store openings to ensure a consistent and impactful in-store experience.

Task 1: Responsible for executing VM planning and execution including in store RESEC launch and visual display presentation, with effective store zoning to build appealing story telling.

Task 2: Creative use of graphics & props to enhance brand presence across all stores. Execute in-store branding such as window display, in store poster, POPs, etc. Provide graphic design support.

Task 3: Track and control VM budget & expenses. Plan and control stores merchandise display capacity. Plan stores layout and zoning and track effectiveness.

Task 4: Cross functional communication and alignment among departments for seasonal store campaign, trade shows, and other projects. Train and guide Visual Merchandising Specialist(VMS) In-store.

Education: Bachelor’s degree in graphic design/fashion design or equivalent studies.

Professional: Functional: Proven Retail/Trade marketing experience for an international multi categories’ brand; previous budget management responsibilities.
Industry: sports or fashion industry.

IT Skills: Familiar with print design; Good proficiency in Adobe Illustrator, Photoshop, Ppt, Excel, and Microsoft Office.

Language Skills: English

The Manager, Visual Merchandising – Malaysia is responsible for driving brand-consistent, commercially effective, and premium retail experiences across all retail and wholesale doors in the country. This role leads VM strategy, execution excellence, and team capability development to ensure that PUMA’s global direction is translated into locally relevant, high-impact store environments that elevate consumer experience and drive sell-through. The role acts as the VM market lead, partnering closely with Retail, Merchandising, Marketing, and SEA VM to deliver best-in-class execution across seasonal campaigns, new store openings, and ongoing store standards. 

Task 1: VM Strategy & Execution Excellence  

Education: Bachelor’s degree in graphic design or equivalent studied in Photoshop, Illustrator and File maker Pro. 

Professional: Functional: Proven Retail/Trade marketing experience for an international multi categories’ brand; previous budget management responsibilities. 

Industry: sports or fashion industry.

IT Skills:  Familiar with print design; Good proficiency in Adobe Illustrator, Photoshop, PPT, Excel, and Word. 

Lead and shape the SEA Retail Training strategy, frameworks, and capability agenda across Owned & Operated (O&O) stores, Partner stores, and Wholesale retail environments. The role operates as a regional training hub, responsible for strategy, content development, digital learning enablement, and performance insights, while working closely with Retail Operations and Wholesale teams to ensure effective execution and measurable business impact across all retail channels.

Task 1: Retail Training Strategy & Frameworks
•    Define and drive the SEA Retail Training strategy aligned with company direction, retail priorities, and commercial KPIs.
•    Design and deploy regional training frameworks across core pillars: Selling Skills, Product Knowledge, Leadership & Coaching, Brand & Customer Experience.
•    Translate global initiatives into SEA-relevant, executable training programs for O&O, Partner, and Wholesale channels.

Task 2: Regional Capability & Flagship Programs
•    Design, launch, and govern regional capability programs, including: Running / NITRO Expert Program, Customer Experience (CX) initiatives, Safe Size Foot Scanner initiatives.
•    Establish certification standards, assessment criteria, and performance benchmarks.
•    Continuously refine programs based on business performance and market feedback.
•    Ensure training, adoption, and sustainment plans are in place for all retail technology rollouts.

Task 3: Digital Learning & Platform Enablement
•    Own the SEA digital learning strategy, including content design, platform governance, and vendor evaluation.
•    Ensure learning solutions are retail-friendly, mobile-first, and scalable across all channels.
•    Oversee development of e-learning modules, micro-learning, videos, and training toolkits to support seasonal and ongoing training needs.

Task 4: Stakeholder & Enablement Leadership
•    Act as a strategic partner to Retail Operations, Wholesale, P&O, Merchandising, Marketing, and Global teams.
•    Enable O&O, Partner, and Wholesale teams through Train-the-Trainer models, digital toolkits, and governance frameworks, rather than direct store-level delivery.
•    Facilitate regional workshops, summits, and capability upskilling sessions.

Education: Bachelor’s degree in business management, psychology or relevant studies.

Professional: 8-0 years of experience in retail training, capability development, or people development. Proven regional or multi-market experience. Strong understanding of own & operated, and partner / wholesale retail models. Excellent stakeholder management and communication skills.

IT Skills: Advanced proficiency in PowerPoint for executive-ready training decks and storytelling. Strong working knowledge of Excel for basic data analysis, tracking, and reporting. Experience with digital learning platforms (LMS/LXP), including content deployment, tracking, and vendor coordination. Familiarity with customer experience and store execution tools (e.g. Qualtrics, Falcony or similar platforms).

Language Skills: English and local language

Strategically manage and promote sales culture within a District of 8-12 stores to achieve or exceed sales, KPI’s, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

Task 1: Deliver on Set Targets and KPIs

• Deliver on set retail P&L and KPI targets and identify opportunities and initiate plans to improve and grow the business by increasing store productivity (e.g. Conversion Rate, UPT, ATV, Sales per hour and sqm).
• Increase comp sales of all PUMA stores by setting & driving SMART targets and implementing operating plans locally.
• Closely monitor business performance and take necessary action.
• Proactively manage Store-related OPEX with particular emphasis on Personnel Expenses.

Task 2: Operations Standards / Store Management

• Adopt and implement global/regional Operational Tools and Standards.
• Execute country-specific operational policies and procedures (per Global Retail Operation Manual) to ensure they are compliant with International/Global Retail standards.
• Deliver all operational standards for store openings (with Daily Game Plan), closings, relocation, upgrades, stock replenishment, inventory management, staff roster etc, to ensure smooth implementation and that budgets and timelines are met.
• Coach and lead local Retail Operations Teams to ensure Area- and Store Managers’ capabilities and competencies are developed and comply with International/Global standards.
• Manage all operational aspects of store inventories, including defining in-store shipment processes, coordinating stock takes and ensuring data integrity. Work with Merchandise and Planning team to manage store inventory level to ensure optimal stock to support sales targets.
• Manage country loss prevention standards and ensure that shrink goals are met and security is to PUMA standard.
• Execute VM guidelines in accordance with Global VM Survival Guide and RESEC.
• Guide, coach and train retail staff in all aspects of retail operations and retail training, working with close co-operation with the Country Retail Trainer. Support retail field training programs and roll-out of training initiatives.
• Execute the Customer Experience Program and use it to improve Retail Sales and customer service standards.
• Tailor Regional and International operational initiatives to meet Country needs including translation of material and execute these according to designated timeline and budget.

Task 3: Cross Functional Relationship

• Work effectively with Retail support functions for country specific projects and needs.
• Establish collaborative and effective relationships with Country Retail Manager, Retail Training, Retail Marketing, Merchandising Manager, E-Commerce Director etc.

Task 4: Process Improvement

• Set and implement best practices on Operations Management via cross-functional and cross-channel collaboration. Drive process improvements and strategic priorities in the country.

Task 5: Teams

• Drive and coach country Operations teams to ensure that they are motivated and capable of managing the business effectively.
• Work closely with Country Retail Training teams to identify the relevant developmental needs for store teams to ensure that training programs are targeted, relevant and conducted effectively.
• Work closely with country support functions and wholesale teams.
• Identify talent within the staff pool and develop them as part of succession planning.
• Develop strong store management team and secure succession plan through effective hiring, development, training and staff retention programs.

Education: Bachelor 'degree in business management or equivalent studied.

Professional: Functional: Minimum 5 years retail operations experience and 2-3 years from a similar position with a Global Brand in a customer service-oriented environment (preferably apparel/footwear/sports/outdoor)

Leadership: Minimum 2 years of managerial experience. Experience in managing multiple stores required.

IT Skills: MS Excel; Basic computer skills in MS Word, PowerPoint

Language Skills: Excellent verbal and written communication skills including English at business level