Requisitos

• Orientación al cliente
• Idiomas

Resumen

Proporcionar los más altos niveles de servicio a los clientes

Funciones

• Mostrar y promover los valores de la Empresa conociendo los artículos de la marca (según línea y temporada) y aplicando las directrices de la compañía sobre Atención al Cliente.
• Aplicar las etapas de la venta como instrumento para lograr la venta final. Siguiendo las directrices de la compañía
• Atención al cliente: Conocer los gustos y necesidades de los clientes y tendencias del mercado para transmitirlos al Responsable Directo
• Ordenar y mantener el stock de producto del punto de venta (almacenes, pedidos central, etc)
• Mantener el Visual Merchandising del Punto de Venta aplicando los estándares de la compañía.
• Seguimiento del flujo de clientes para la captación de posibles ventas

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e
• 2-3 anni di esperienza manageriale in un ambiente Retail focalizzato al customer service (preferibilmente abbigliamento e scarpe)
• Passione per il brand PUMA e interesse per il mondo commerciale
• Personalità amichevole, affidabile e rivolta al cliente
• Abilità nella ricerca e nella gestione di nuovi membri
• Abilità nel presentare informazioni a grandi gruppi
• Estroverso/a con forte capacità di comunicazione e motivazione personale
• Disponibilità a viaggiare per brevi trasferte sul territorio nazionale ed europeo
• Utilizzo dei principali programmi PC: Word, Outlook, Power Point, Excel, Internet
• Ottima conoscenza della lingua inglese

Per il nostro negozio PUMA presso l'Outlet di Palmanova ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi: ​

• Assicurare insieme allo Store Manager che lo store raggiunga obiettivi di vendita e di KPI’s attraverso strategie a medio-lungo termine, controllo delle spese, vendite e servizio al cliente
• Garantire alti standard di customer service seguendo i valori del brand PUMA
• Processare vendite, cambi e resi in cassa seguendo le direttive aziendali di sconto
• Assistere lo Store Manager nell’assumere, formare e far crescere i membri del team attraverso un costante monitoraggio delle performance
• Analizzare i profili dei clienti e le tendenze di vendita per indirizzare il business insieme allo Store Manager
• Assistere lo Store Manager nel comunicare, gestire ed eseguire le iniziative Marketing ed eventi con budget in linea con le Procedure aziendali

Proveer el más alto nivel de servicio a clientes PUMA dentro de una Retail Store para alcanzar o exceder ventas, KPIs, y metas de rentabilidad para posicionar PUMA como la marca deportiva más rápida del mundo. 

What We’re Looking For

This isn’t just about managing a store—it’s about maximising potential, creating impact, and leaving a legacy. We’re searching for someone who brings passion, purpose, and leadership to the floor every single day. To thrive in this role, you’ll need:

• Proven Leadership: 2–4 years in retail management, ideally in sports, lifestyle or apparel.

• Sales Expertise: A history of exceeding targets while managing payroll and profitability.

• Team Builder: Someone who can spot talent, develop capability, and foster a culture of success.

• Strong Communicator: Clear, motivating, and customer-focused leadership style.

• Operational Pro: Highly organised, detail-driven, and confident in managing store processes.

• Tech-Ready: Proficient in MS Office, Outlook and retail systems.

What We’re Looking For

• Proven Leadership: 2–4 years in retail management, ideally in sports, lifestyle or apparel.

• Sales Expertise: A history of exceeding targets while managing payroll and profitability.

• Team Builder: Someone who can spot talent, develop capability, and foster a culture of success.

• Strong Communicator: Clear, motivating, and customer-focused leadership style.

• Operational Pro: Highly organised, detail-driven, and confident in managing store processes.

• Tech-Ready: Proficient in MS Office, Outlook and retail systems.

Why Join PUMA?

• Established Team Culture: Take over a store with a motivated, cohesive, and high-performing team.

• Career Growth Potential: Use this 12-month opportunity as a launchpad for future roles within PUMA.

• Global Brand Energy: Work for a world-renowned sports company that backs bold thinking and creative leadership.

Lead with Impact in 2025 – 12-Month Opportunity at PUMA Tawa

Looking for your next big move? Here’s your chance to step into a 12-month fixed term contract as Retail Store Manager at PUMA Tawa—a store with a vibrant, high-performing team and a culture that’s already kicking goals.

You’ll take the reins of a well-run, energised store and lead a passionate team that’s hungry for growth, results, and delivering unforgettable customer experiences. This is more than just maternity leave cover—it’s your opportunity to step into a career-defining role with one of the world’s most exciting sports brands.

What You’ll Do

You’re not just stepping into a store—you’re stepping into a team that’s already thriving. This is your chance to take the lead, build on momentum, and bring your unique leadership spark to an environment that’s hungry for continued success. Here’s what you’ll be driving day-to-day:

• Lead from the Front: Spend 85% of your time on the sales floor, connecting with customers, coaching your team, and driving results.

• Drive Success: Manage day-to-day operations and lead the team to exceed sales, KPI, and profitability targets.

• Inspire and Develop: Recruit, train, and nurture a strong team culture that reflects PUMA’s values and ambition.

• Deliver Excellence: Ensure each customer interaction is elevated with next-level service and energy.

• Own the Operations: Oversee inventory, compliance, and loss prevention to keep the store sharp and seamless.

• Bring the Brand to Life: Lead visual merchandising and marketing initiatives that showcase what PUMA stands for.

• Build for the Future: Champion continuous learning and set your team up for long-term success—even beyond your contract.

Proveer el más alto nivel de servicio a clientes PUMA dentro de una Retail Store para alcanzar o exceder ventas, KPIs, y metas de rentabilidad para posicionar PUMA como la marca deportiva más rápida del mundo. 

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $22.50-$25.50 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, reason through complex issues, and present information to large groups,
• Demonstrated ability to build and develop strong teams,
• Demonstrates effective communication,
• Computer skills, basic know-how about MS Office programs,
• Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $68,640 - $80,000 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service,
• Responsible for recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process,
• Responsible for Loss Prevention education and awareness programs,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Attend off-site training and position related meetings as required; travel may be required,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• A minimum of one year in a Senior Sales/Management position
• First sales experience preferably in a fast pace retail environment
• Passion for PUMA Brand
• Customer oriented, reliable and friendly personality
• Strong team player
• Excellent communication skills
• Ability to learn fast
• Computer literacy including basic knowledge about common MS programs
• Timekeeping

• Provide consistently high standards of customer experience within the store in accordance with PUMA’s Brand Values and service standards
• Ensure the store is achieving maximum sales  by encouraging the highest levels of service through effective teamwork and promoting the company´s quality standards
• Responsible to open and close store
• Process accurate sales transaction at the cash desk
• Execute and maintain all visual guidelines according to PUMA standards
• Assume responsibility for executing and processing incoming and outgoing merchandise
• Ambition of figuring out merchandise opportunities and communication to Store Management team
• Support the management team to run the store efficiently

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $26.00-$29.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Responsible for assisting the Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Will act as Store Manager when the Store Manager is away from the store for any reason
• Manage and monitor Loss Prevention education and awareness programs
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Attend off-site training and position related meetings as required; travel may be required
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1-2 Jahre Verkaufserfahrung, vorzugsweise in einem fokussierten, kundenorientierten Einzelhandelsumfeld (vorzugsweise Kleidung/Schuhe)
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Kommunikations-und Motivationsstärke
• Starkes Organisationstalent und gutes Zeitmanagement
• Fähigkeit, Präsentationen vor großen Gruppen zu halten
• Handelsgeschick und finanzielles Kostenbewusstsein
• Computerkenntnisse, grundlegendes Know-how über MS-Office einschließlich dem Gebrauch von Outlook, Word, Excel, PowerPoint und Internet

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing

• Du stellst gemeinsam mit dem Store Manager sicher, dass der Store durch den effektiven Einsatz von kurz- und langfristiger Planung, Kostenkontrolle und erstklassigen Service kontinuierlich die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du gewährleistest eine konstant hohe Kundenzufriedenheit innerhalb des Stores gemäß unseren PUMA Werten und den etablierten Service Standards. Du bist verantwortlich für die akkurate Ausführung von Verkäufen, Umtausch, Rückerstattung, sowie Rabattaktionen) an der Kasse während du sicherstellst, dass alle Richtlinien eingehalten werden
• Du unterstützt den Store Manager bei der Rekrutierung, Schulung, Entwicklung, Coaching, Motivation und Erhaltung von leistungsstarken und ergebnisorientierten Teammitgliedern
• Du verwaltest und überwachst die Programme der Loss Prevention education and awareness; Du übernimmst Verantwortung für die Loss Prevention und Operational Compliance innerhalb des Stores
• Du prüfst und kontrollierst die Umsetzung aller Visual Guidelines Standards und gewährleistest eine konstant hohe visuelle Präsentation des Stores, die die PUMA-Standards erfüllt oder übertrifft
• Du bist dazu bereit, Entwicklungsmöglichkeiten auch an anderen Standorten innerhalb von Deutschland oder Europa anzunehmen