Tu veux rejoindre une équipe où l’énergie, la cohésion et le plaisir de travailler ensemble sont au cœur du jeu ?
Chez PUMA, on recherche avant tout un(e) coéquipier·e impliqué·e, curieux·se et motivé·e pour faire vivre notre esprit sport en magasin.

Temps plein à pourvoir en CDI

Ta base ?
Notre Outlet est implanté au cœur de Marque Avenue Talange, à une dizaine de minutes de Metz !
Tu rejoindrais l’équipe de Michael, notre Store Manager, composée de 5 personnes.

Ta mission

Chaque journée est différente, mais toutes ont un point commun : faire vivre une expérience exceptionnelle à nos clients.

Tu accueilles chaque visiteur avec le sourire et l’envie de bien faire, parce que le service client, c’est ton terrain de jeu. Tu conseilles, tu partages, tu fais découvrir nos produits — toujours dans l’esprit et les valeurs PUMA.

Tu prends part à la vie du magasin : un nouveau lancement produit, une opération marketing ou un événement ? Tu es de la partie !

Tu participes aussi à ce qui se passe “en coulisses” : réceptionner les nouvelles collections, préparer les rayons avec un œil affûté pour le visuel, et t’assurer que tout soit prêt pour offrir une expérience fluide et dynamique à nos clients.

Et quand vient le moment des inventaires, tu sais faire équipe pour que tout soit carré — efficacité, rigueur et bonne humeur !

Ton profil

• Pas d’expérience ou de diplôme requis, c’est ton état d’esprit qui fera la différence.
• Tu es une personne impliquée, fiable et adaptable, qui aime le contact humain et prendre plaisir à travailler en équipe.
• Tu avances avec une attitude positive et professionnelle, tu es curieux·se, ouvert·e et tu as soif d’apprendre chaque jour.
• Tu t’investis dans ce que tu fais, tu fais preuve de respect, de responsabilité et d’esprit d’équipe, et tu trouves ton équilibre dans la confiance, la reconnaissance et la cohésion.
• En résumé : si tu as l’énergie, l’envie et l’attitude, on t’apprendra tout le reste. 💪

Ce que tu trouveras chez nous

• Une équipe soudée, bienveillante et toujours de bonne humeur.
• Un environnement où tu peux apprendre, évoluer et t’épanouir.
• Des avantages concrets : tickets restaurant, primes, mutuelle, réductions, et un cadre de travail stimulant.
• Salaire 1863€ sur 13 mois, complété par une rémunération variable (bonus et participation/intéressement)

Sales Management: Drive and achieve sales, KPIs, and profitability goals.
Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
Store Operations: Oversee daily store operations, including opening and closing procedures.Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules.
Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
Visual Merchandising: Maintain store presentation and visual merchandising standards.
Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
Compliance: Ensure compliance with company policies, procedures, and legal requirements.
Communication: Foster effective communication within the team and with other departments.

Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.

Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

Technology: Proficiency in retail software and POS systems.

Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.

Self- leadership:  Ability to work independently and efficient and be able to manage own emotions and challenges.

Sales Management: Drive and achieve sales, KPIs, and profitability goals.
Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
Store Operations: Oversee daily store operations, including opening and closing procedures.Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules.
Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
Visual Merchandising: Maintain store presentation and visual merchandising standards.
Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
Compliance: Ensure compliance with company policies, procedures, and legal requirements.
Communication: Foster effective communication within the team and with other departments.

Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.

Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

Technology: Proficiency in retail software and POS systems.

Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.

Self- leadership:  Ability to work independently and efficient and be able to manage own emotions and challenges.

Sales Management: Drive and achieve sales, KPIs, and profitability goals.
Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
Store Operations: Oversee daily store operations, including opening and closing procedures.Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules.
Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
Visual Merchandising: Maintain store presentation and visual merchandising standards.
Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
Compliance: Ensure compliance with company policies, procedures, and legal requirements.
Communication: Foster effective communication within the team and with other departments.

Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.

Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

Technology: Proficiency in retail software and POS systems.

Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.

Self- leadership:  Ability to work independently and efficient and be able to manage own emotions and challenges.

Per incremento organico del nostro negozio PUMA di Vicolungo ricerchiamo due risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

• Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

• Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

• Processare accuratamente le vendite in cassa

• Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

• Processare responsabilmente la merce in entrata e in uscita

• Ambizione nel constatare opportunità di prodotto e comunicarle al management team

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e

• La ricerca è rivolta a candidati di ambo i sessi

• Esperienza nel mondo Retail

• Passione per il brand PUMA e interesse per il mondo commerciale

• Personalità amichevole, affidabile e rivolta al cliente

• Portato/a per il lavoro di squadra e all'apprendimento veloce

• Capacità di offrire elevati livelli assistenza ai clienti e con ottime doti comunicative

• Buona conoscenza informatica e dei programmi MS

• Coordenar que a Loja atinja ou exceda consistentemente as metas de vendas, KPls e lucratividade por meio do uso eficaz de planejamento de curto e longo prazo, controle de despesas, vendas e serviços.

• Estabelecer padrões consistentemente altos de experiência do cliente dentro da Loja, de acordo com os valores da Marca e os padrões de serviço.

• Operacionalizar o alto desempenho e orientação a resultados, prevenção de perdas e compliance.

• Coordenar a execução e processamento de mercadorias recebidas e enviadas, a fim de garantir a acuracidade do estoque.

• Inspecionar a execução e manutenção de todas as diretrizes visuais da loja, bem como assegurar que a apresentação sempre atenda ou exceda os padrões PUMA.

• Guiar o cumprimento de todas as Políticas e Procedimentos, competências operacionais essenciais e principais responsabilidades acordadas.

• Local de atuação: São Roque - SP.

• Capacidade comprovada de exceder as vendas e alcançar metas;

• Capacidade de contratar, treinar, desenvolver e reter os melhores talentos, bem como equipes;

• Comunicação eficaz, com capacidade de apresentar informações a grandes grupos e facilitar visitas à loja;

• Fortes habilidades interpessoais, de comunicação e motivacionais;

• Fortes habilidades organizacionais e de gerenciamento de tempo;

• Interesse em inovação e mudança;

• Liderança.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

Competências

Conhecimento de Produto & Gestão de Vendas

Atingir ou superar objetivos de vendas, KPIs e metas de rentabilidade.

Compreender as finalidades, propriedades, qualidades, regras de manutenção e preços dos produtos vendidos, incluindo ter a capacidade de oferecer produtos alternativos e complementares aos clientes.

Atendimento ao Cliente & Competências de Comunicação

Proporcionar elevados padrões de atendimento e de envolvimento com o cliente na área de vendas.

Ajudar os clientes na escolha de produtos e resolver situações de conflito.

Promover uma comunicação eficaz dentro da equipa e entre departamentos.

Capacidade de resolução de problemas e competências analíticas.

Stock na Área de Vendas

Gerir níveis de stock na área de vendas e garantir que tamanhos e modelos estão disponíveis.

Tecnologia

Domínio de ferramentas do Office e sistemas POS.

Conformidade e Normas

Cumprimento das normas de segurança, higiene e políticas da empresa.

Disciplina

Capacidade de trabalhar de forma independente e eficiente, gerindo as próprias emoções e desafios.

Qualificações & Experiência

Experiência na função

1 ano de experiência em ambiente de retalho (preferencial).

Educação

Escolaridade mínima obrigatória / formação profissional concluída (ex.: ensino secundário), ou superior.

Per incremento organico del nostro negozio PUMA di Cagliari ricerchiamo una risorsa di talento che voglia mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

• Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

• Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

• Processare accuratamente le vendite in cassa

• Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

• Processare responsabilmente la merce in entrata e in uscita

• Ambizione nel constatare opportunità di prodotto e comunicarle al management team

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e

• La ricerca è rivolta a candidati di ambo i sessi

• Esperienza nel mondo Retail

• Passione per il brand PUMA e interesse per il mondo commerciale

• Personalità amichevole, affidabile e rivolta al cliente

• Portato/a per il lavoro di squadra e all'apprendimento veloce

• Capacità di offrire elevati livelli assistenza ai clienti e con ottime doti comunicative

• Buona conoscenza informatica e dei programmi MS

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.