Eligibility Criteria and Functional Competencies Required:

• Excellent communication skills.
• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• Proven track record of meeting sales target.

Key Objectives:

• To generate the revenue for PUMA India by ensuring smooth operations at the front end in assigned area for both FP and FOC stores.
• To drive growth for Puma India retail stores in the given region .
• Manage various initiatives and promotional events across stores.
• Recruitment and Training of store managers.
• Maintaining the Customer service at the front end.
• Ensuring smooth operations across all retail stores of PUMA India by generating Revenue.
• Ensuring the right manpower in right numbers across PUMA Stores in the region.
• Recruitment of the store managers for a given store in co-ordination with the Regional HR.
• Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest retail technologies and trends.
• Proactively seek opportunities to develop business strategies, enhance customer experience, and to maximize ROI.
• Look for new properties for the perspective of business development in the region.

Eligibility Criteria and Functional Competencies Required:

• Excellent communication skills.
• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• Proven track record of meeting sales target.

Key Objectives:

• To generate the revenue for PUMA India by ensuring smooth operations at the front end in assigned area for both FP and FOC stores.
• To drive growth for Puma India retail stores in the given region.
• Manage various initiatives and promotional events across stores .
• Recruitment and Training of store managers.
• Maintaining the Customer service at the front end .
• Ensuring smooth operations across all retail stores of PUMA India by generating Revenue .
• Ensuring the right manpower in right numbers across PUMA Stores in the region.
• Recruitment of the store managers for a given store in co-ordination with the Regional HR .
• Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest retail technologies and trends.
• Proactively seek opportunities to develop business strategies, enhance customer experience, and to maximize ROI.
• Look for new properties for the perspective of business development in the region.

Education:

• Ideally degree level or equivalent experience

Experience:

• Proven commercial marketing experience, preferably consumer goods industry (sports, lifestyle, fashion)

Capabilities:

• Strong presentation, organizational and negotiation skills

• Fluency in the English language (speaking, reading, writing) at business level

• Proven interpersonal & presentation abilities to operate effectively with cross-functional teams

• Results oriented

• Experience of developing strong relationships, communicating across a wide variety of networks

• Effectively defines, plans, schedules, controls tasks and projects

• Proficiency in MS Office (word, excel, power-point)

• Proficiency in Adobe Photoshop, Illustrator and Indesign

The Manager Commercial Marketing is responsible for implementing the Regional Trade Marketing strategy as per defined Brand and commercial objectives, looking to deliver brand and quality consistency in Trade Marketing implementation in the Region through set guidelines.

• Develop, analyze, assess and improve the process for delivering effective sell in and sell through, through Trade Marketing tools for identified Regional Strategic/Key Accounts.

• Build and manage relationships with Key Accounts’ trade and marketing teams and ensure a consistent flow of communication and alignment.

• Align seasonal priorities internally with Sales and Merchandising teams.

• Liaise with the Visual Merchandising team to ensure alignment between campaign roll out and product merchandising.

• Liaise and manage (Retail & Wholesale) requirements and ensure an extensive roll out of window / instore launches of global / regional campaigns. When needed, tailor specific campaigns and executions for Key Accounts.

• Brief Strategic/Key Account seasonal requirements to external suppliers and manage project through execution.

• Manage trade marketing quotations and invoicing process with internal/external suppliers.

• Develop and deliver seasonal category presentations for Regional Strategic/Key Accounts and Regional/Global Commercial teams.

• Work with VM team to document campaigns and develop reports to be shared internally and presented as best practices.

• Work on achieving process and budget efficiencies for Strategic/Key Accounts in the Region.

• Minimum 5+ years of work experience in retail buying/merchandising, merchandise planning, or product management within the sports and sports-lifestyle industry.
• Deep understanding of seasonal merchandise buying and product cycle management.
• Profound knowledge of buying and merchandise planning KPIs.
• High product affinity and awareness of current trends and competitors in the global sports and sports-lifestyle market.
• Strong proficiency in numerical analysis and retail acumen.
• Strong self-organization and problem-solving skills; ability to work effectively in a fast-paced, matrix organization.
• Collaborative work ethic and respectful communication style.
• Self-motivated, enthusiastic, with a hands-on approach to daily business tasks.
• Preferably, a university degree in a related field (business, fashion, or a similar background).
• Business language is English in a very international team; other languages are a plus.

Define Outlet Product Strategy:

• Define the product strategy for Outlets, optimizing commerciality and profitability through the definition of a global FOC core range.
• Align the FOC product strategy with Business Units and the Central Regional Creation Center (RCC).
• Provide guidance and direction to local Retail Merchandising teams for Outlet assortments.

Optimize Outlet Merchandising Process:

• Establish standards and procedures to drive the Outlet business, defining clear roles and responsibilities, setting detailed timelines for all parties involved, and ensuring adherence.
• Partner with Business Process Managers to upgrade tools and systems used.

Drive Regional Improvements:

• Identify key market trends impacting the Outlet business and capitalize on emerging opportunities.
• Act as the go-to person for all Outlet-related market needs (both in-season and future seasons).

Deliver KPIs and Reporting:

• Introduce relevant KPIs and set clear objectives to measure and track Outlet performance.
• Elevate reporting standards for the Outlet business to share insights with key stakeholders.

Key Stakeholder Management:

• Represent Retail Merchandising for the global Outlet Business at all cross-functional meetings.
• Collaborate closely with Business Units to coordinate the transition of products into Outlets within contractual and legal frameworks.

Education: Bachelor 'degree in business management or equivalent studied.

Professional: Functional: Minimum 5 years retail operations experience and 2-3 years from a similar position with a Global Brand in a customer service-oriented environment (preferably apparel/footwear/sports/outdoor)

Leadership: Minimum 2 years of managerial experience. Experience in managing multiple stores required.

IT Skills: MS Excel; Basic computer skills in MS Word, PowerPoint

Language Skills: Excellent verbal and written communication skills including English at business level

Strategically manage and promote sales culture within a District of 8-12 stores to achieve or exceed sales, KPI’s, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

Task 1: Deliver on Set Targets and KPIs

• Deliver on set retail P&L and KPI targets and identify opportunities and initiate plans to improve and grow the business by increasing store productivity (e.g. Conversion Rate, UPT, ATV, Sales per hour and sqm).
• Increase comp sales of all PUMA stores by setting & driving SMART targets and implementing operating plans locally.
• Closely monitor business performance and take necessary action.
• Proactively manage Store-related OPEX with particular emphasis on Personnel Expenses.

Task 2: Operations Standards / Store Management

• Adopt and implement global/regional Operational Tools and Standards.
• Execute country-specific operational policies and procedures (per Global Retail Operation Manual) to ensure they are compliant with International/Global Retail standards.
• Deliver all operational standards for store openings (with Daily Game Plan), closings, relocation, upgrades, stock replenishment, inventory management, staff roster etc, to ensure smooth implementation and that budgets and timelines are met.
• Coach and lead local Retail Operations Teams to ensure Area- and Store Managers’ capabilities and competencies are developed and comply with International/Global standards.
• Manage all operational aspects of store inventories, including defining in-store shipment processes, coordinating stock takes and ensuring data integrity. Work with Merchandise and Planning team to manage store inventory level to ensure optimal stock to support sales targets.
• Manage country loss prevention standards and ensure that shrink goals are met and security is to PUMA standard.
• Execute VM guidelines in accordance with Global VM Survival Guide and RESEC.
• Guide, coach and train retail staff in all aspects of retail operations and retail training, working with close co-operation with the Country Retail Trainer. Support retail field training programs and roll-out of training initiatives.
• Execute the Customer Experience Program and use it to improve Retail Sales and customer service standards.
• Tailor Regional and International operational initiatives to meet Country needs including translation of material and execute these according to designated timeline and budget.

Task 3: Cross Functional Relationship

• Work effectively with Retail support functions for country specific projects and needs.
• Establish collaborative and effective relationships with Country Retail Manager, Retail Training, Retail Marketing, Merchandising Manager, E-Commerce Director etc.

Task 4: Process Improvement

• Set and implement best practices on Operations Management via cross-functional and cross-channel collaboration. Drive process improvements and strategic priorities in the country.

Task 5: Teams

• Drive and coach country Operations teams to ensure that they are motivated and capable of managing the business effectively.
• Work closely with Country Retail Training teams to identify the relevant developmental needs for store teams to ensure that training programs are targeted, relevant and conducted effectively.
• Work closely with country support functions and wholesale teams.
• Identify talent within the staff pool and develop them as part of succession planning.
• Develop strong store management team and secure succession plan through effective hiring, development, training and staff retention programs.

• Education: University degree in art related major
• Professional: Minimum 5 years retail operations experience and 2-3 years from a similar position with a Global Brand(preferably apparel/footwear/sports/outdoor)
• IT Skills: ​MS-Office, SAP
• Language Skills: Excellent verbal and written communication skills including English at business level
• Functional Competencies: Working knowledge of retail presence/store planning concepts / Operational character require with good WILL / Customer and People Focused / Results-driven / Structured and Organized
• Functional Skills: Strong numerical skills / Ability to understand/analyze P&L accounts / Ability to define and write policies and procedures / Organizational and time management skills / Interpersonal and coaching skills

• [SUMMARY] Responsible for supporting and driving operational excellence across PUMA’s Owned & Operated (O&O) stores / Accountable for achieving key finance targets(comp sales, sales KPIs) and developing high-performing stores / Ensure consistent execution of retail standards, KPI achievement, and smooth collaboration with internal functions.(Training, VM, Marketing, Merchandising and Planning/Allocation) / Accountable for the execution of consistent and high standards of retail excellence in all stores. Lead, coach and motivate retail store staff so that they are constantly motivated to deliver the customer experience while achieving set targets / Execute business activities that support PUMA’s core values, achieve set objectives and promote PUMA brand standards
• Task 1 (40%) Store performance & KPI support: Track and analyze key store KPIs (Conversion, UPT, ATV, Sales per Sqm, Shrinkage) and share insights to improve productivity / Provide operational support to ensure stores meet sales and DTC goals / Coordinate with store teams to implement sales-driving activities and flexible store operation
• Task 2 (30%) Team: Drive and coach Store manager and Assist store manager to ensure that they are motivated and capable of managing the business effectively / Manage work schedule management program and align with P&O team / Work closely with Training teams to identify the relevant developmental needs for store teams to ensure that training programs are targeted, relevant and conducted effectively / Work closely with VM, ISC, SD and MD teams
• Task 3 (20%) Operations Standards / Store Management: Adopt and implement global/regional Operational Tools and Standards / Deliver all operational standards for store openings (with Daily Game Plan), closings, relocation, upgrades, stock replenishment, inventory management, staff roster etc, to ensure smooth implementation and that budgets and timelines are met / Coach and lead to ensure store Managers’ capabilities and competencies are developed and comply with PUMA Global standards / Execute VM guidelines in accordance with Global VM Survival Guide and RESEC / Guide, coach and train retail staff in all aspects of retail operations and retail training, working with close co-operation with the Trainer. Support retail field training programs and roll-out of training initiatives / Make up temporary sales by managing Off-line pop-up sale events
• Task 4 (10%) Cross Functional Relationship: Work effectively with Retail support functions for country specific projects and needs / Establish collaborative and effective relationships with Retail Training, Retail Marketing, P&O etc.

• Profesional titulado de Ingeniería, técnico en logística o comercio exterior.
• 1 a 3 años de experiencia en cargos similares con foco en operaciones logísticas. Experiencia en control de gestión / Auditoria / Control de inventarios / Levantamiento de proceso
• Inglés intermedio-avanzado
• Excel avanzado
• Disponibilidad para trabajar en terreno.

• Preparar y realizar el inventario físicos en las tiendas para velar por el cumplimiento de las políticas en materia de control de existencias.
• Analizar y hacer seguimiento a los movimientos de inventario en tiendas, para identificar, dar seguimiento y cierre a diferencias de inventario.
• Realizar entrenamientos de las políticas y procedimientos de la compañía para mantener una operación estándar en las tiendas.
• Ejecutar y hacer seguimiento al plan de auditorías de procesos operativos de tienda para velar que la operación sigue las políticas globales.
• Ejecutar investigaciones en casos de fraude para velar que en las tiendas se siguen los lineamientos de la compañía.

• 3-5 years of experience in Retail Merchandising, ideally covering both outlet and eCommerce channels.  
• Preferably a university degree in business related areas.
• Experience with Buying, inventory planning and financial performance tracking is essential.
• Strong MS Office/Excel skills.
• Strong analytical skills.
• Excellent knowledge of all relevant Merchandising KPIs.
• Strong communication skills (English) is a must.
• Understanding of Merchandise Planning & Buying cycles.
• Strong commercial mindset.
• Highly organized and detail oriented.
• Knowledge of market trends, sporting goods & fashion industry.
• Adaptability to work in a fast-paced retail environment and manage multiple priorities.
• Team Player.

Responsible for optimizing product assortment and sales performance across both our marketplace channel and physical outlet stores.

Range Planning & Buying:

• Define seasonal product ranges and buy plans tailored for outlet and marketplace channels.
• Develop range building blocks, grading logic, and sell-through targets using both qualitative and quantitative insights.
• Determine weeks in store (WIS), forecast final buy quantities, and manage option count to maximize product performance and customer relevance.
• Build product assortments for new store openings or marketplace expansions based on store environment, historical performance, and customer behavior.
• Maintain the range plan in-season and throughout the order process.

Inventory & Order Management:

• Accountable for timely order placement and order tracking to ensure alignment with launch timelines.
• Own divisional buy spend, inventory control, and in-season stock movement for both outlet and marketplace business.
• Monitor and manage option flow, density, and support in-season replenishment to support commercial and operational needs.
• Own Clearance strategy and drive sell-out of regional old stock via Outlet and Marketplace channel.

Sales Performance & In-Season Management:

• Track sales performance and Sell-Thru weekly, comparing plan vs actuals and revising action plans accordingly.
• Jointly responsible for top-down and bottom-up target achievement, including sales, margin, and profitability KPIs.
• Support development and execution of markdown and promotional strategies across both channels, including post-sale analysis.

Marketplace Management:

• Oversee listing strategy ensuring SEO best practices and brand consistency.
• Collaborate with the marketplace team on promotions, price competitiveness and promotional calendars.
• Extend product assortment according to requirements utilizing regional clearance stock.

Cross-functional Collaboration:

• Work closely with the allocation team to ensure timely product launches and implementation of assortment plans.
• Work closely with Visual Merchandising, Brand & Commercial Marketing, and Operations teams to align retail and marketplace displays with brand and business objectives.
• Liaise with Teamhead Retail Merchandising to develop financial plans and seasonal strategies across categories & stores.

Planning & Reporting:

• Prepare product and strategy presentations for key stakeholders including global teams (e.g., Buy Review), senior management, and store operations.
• Prepare RESEC aligned with global launches and regional focuses
• Conduct performance deep-dives and sell-through analysis to adjust future buying and allocation strategies.
• Provide actionable insights to improve marketplace competitiveness and outlet productivity based on sales trends, customer behavior, and market activity.

• Education: Bachelor's degree in architecture, Construction Engineering, Interior Design, exhibition or event project management or equivalent
• Professional: Minimum 15 years' experience from a similar position in retail, exhibition or event
• IT Skills: MS Office / Auto-CAD and design software is a plus
• Language Skills: Fluent in English (written and spoken)
• Competencies: Analytical Thinking/Problem Solving, Communication skills, Structured and organized
• Functional Skills: Project Management, Construction and Interior Design, Negotiation skills, Legal understanding

• [SUMMARY] 1. Project Planning and Management, Deal Packs – Prepare new store proposals and provide input to the Deal Packs (for Board approval of the store). Be the main point of contact to Global Store Development / 2. Construction and Set-up – Lead all store development work, from project start to store opening. Responsible for the ordering of fixtures, fittings and other elements, ensuring that all local regulations and legal aspects are adhered to / 3. Store condition Management – Supervise and guide for ensuring that all PUMA branded spaces are kept in a Brand-worthy condition and provide repair and maintenance support to stores / 4. Local sourcing – Manage relationships with local suppliers and general contractors, ensuring compliance to PUMA’s technical design, quality as well as SAFE -criteria. Ensure appropriate resources are available to meet planned opening/refurbishment/relocation/closing plans of the business / 5. Concept Management – Follow Global store concepts, design guidelines and sourcing policies. Provide input and feedback on performance and market needs not covered by existing formats
• Task 1 (20%) Project Planning and Management, Deal Packs: Plan and Project manage all store development-related activities in the country. Responsible for the planning and execution of new store openings, relocations, refurbishments, repairs/maintenance and closures of O&O as well as Franchise stores (Full Price and Factory Outlets) / Provide structure and process to all related parties and ensure projects are delivered on-time and on-budget.  Work closely with the Global Store Development Team on all relevant matters / Provide store construction related details to the Deal Packs which must be submitted for Board approval / Ensure that all projects are delivered within agreed budgets and that any anticipation of exceeding budgets are communicated immediately to Senior Management and that the necessary approvals are obtained
• Task 2 (40%) Construction and Set-up: Lead the construction and installation efforts on all projects. Be the coordinator and facilitator with internal and external parties to ensure seamless and trouble-free project delivery. Provide regular updates to Line Manager and Senior Management on status and progress and report any deviations from plan without delay / Responsible for the forecast of fixtures and fittings, lighting, flooring etc / Ensure that all construction work complies with local laws and building- and planning regulations. Ensure that all building related permits, written permissions, warranties and insurances are obtained in due course / Ensure that construction is signed off prior to installation, that snagging lists are drawn up and corrective action is taken. Ensure that installation is done in accordance with the agreed layout and configured as per the capacity plan and VM guidelines / Work closely with other internal teams such as VM, Retail Marketing and Operations (for O&O) and with Wholesale teams, franchise partners and their contractors to deliver on-concept and on-time store openings
• Task 3 (20%) Portfolio Management: Responsible for the overall store portfolio in terms of Store Formats and buildings. Ensure refurbishments are planned and executed, and that all locations are compliant with building and fire regulations at all times / Responsible for the general state of all O&O stores in relation to fixtures, lighting, flooring, wall etc. Regularly inspect and execute repairs and improvements to ensure that all stores are in a brand-worthy condition
• Task 4 (10%) Local Sourcing: Ensure appropriate resources are available to meet planned opening/refurbishment/relocation/closing plans of the business as per budget and distribution development plans / Be fully aware of – and comply with - PUMA’s Global and Regional sourcing policies and always consult in advance with Global Store Development when new suppliers and/or products are planned to be used / Select, manage and oversee building contractors and suppliers including tender for works, contract negotiations, setting service level agreements and invoice authorization – ensuring high quality standards of work and services while remaining cost-efficient / Responsible for the compliance with PUMA’s technical-, design-, quality- and SAFE criteria
• Task 5 (10%) Concept Management: Be accountable for adhering to PUMA’s Global store concepts, design guidelines and sourcing policies / Provide input and feedback on performance and market needs not covered by existing formats – filtering requests and proposals from internal/external stakeholders, balancing brand-relevance, commercial opportunity and overall priority

• 2+ years of Planning experience

• Retail Planning experience strongly preferred

• Degree educated. In the absence of degree relevant work experience must be demonstrated

• Knowledge and experience with merchandising systems

• Advanced proficiency with Microsoft Office, especially Excel

• Experience in working with a fashion/branded environment

• Excellent Analytical skills – Ability to use extensive system knowledge to prepare informative reporting tools. Generate, analyze and recommend alternative actions. Determine relevant information and draw sound conclusions

• Demonstrate smart risk taking and a strong entrepreneurial spirit

• Demonstrate financial acumen – understand what drives the bottom line. Understand what actions can be taken to impact it.

• Establish Plans – Utilize business strategies to develop realistic plans and drive to execution

• Innovate – Continually look for ways to experiment and drive new learning. Translate insights into original concepts that benefit the business.

• Develop and provide preseason parameters to Merchants regarding budget spend for style options while optimizing flow and inventory turn.

• Collaborate with Merchant on season strategy incorporating review of past category/concept performance, agreement on investment for the future.

• Build, maintain and regularly adjust Omni Open to Buy inventory and sales plans.

• Business management of a multi-faceted categories for two countries and three channels.

• Influence peers and senior leadership with sound business driving decisions through analytics and market research.

• Create and manage markdown strategies that maximize profit and inventory liquidation across all three channels.

• Collaborate with cross functional teams to create a compelling promotional strategy.

• Utilize understanding of core responsibilities to help train new hires and peer relationship building.

• Lead analysis of product past performance data and identify missed opportunities.

• Build and maintain collaborative partnership and communicate effectively with internal colleagues.

• Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.

Very good in SAP and Excel” , English professional level.

University degree

Previous experience in similar role or in a role as a Product Manager.

Responsible for analyzing product prices and stock levels in PUMA stores, with the goal of achieving monthly and annual sales and profitability targets.
Responsible for proposing promotions – including extra discounts and/or for the last pieces/items without size ranges.
Responsible for analyzing products whose licenses are about to expire, with proposals for price reductions and transfers between stores for these items.
Responsible for providing product-related information for marketing campaigns in Retail (photos, prices, etc.).
Maintains close collaboration with the General Manager, store managers, and colleagues in the retail department.
Responsible for providing monthly report on discrepancies compared to the optimal stock levels in stores.
Responsible for updating price lists in stores whenever necessary and manually processing layers in Prism.
Handles stock management in the Retail Pro Prism program regarding removing/adding items from promotions.
Handles the uploading and/or adjusting of product prices in stores, in the SAP/Retail Pro (PRISM) management system – excluding those related to goods receipts or transfers.
Participates in all Retail meetings with stores (online or off-site) or Retail Admin meetings, when their presence is requested.
Performs other tasks as requested by the Company Manager and Retail Manager.
Responsible for generating necessary reports for their activities from Power BI & SAP.

Background Education: Bachelor Degree, preferably with business degree

Professional: Minimum 3 years retail / merchandising experience in a fashion / branded / FOC retail environment

IT Skill: Strong computer skills including MS Excel, Word, Power Point

Language Skill: Excellent written and verbal communication skills. Good English written/verbal skills required (PUMA Group language is English)

• Together with the Head of Merchandising, responsible for delivering a in-season strategy and building the most profitable, balanced, customer focused range for the country which reflects the PUMA Brand Strategy and supports any key country strategies
• Accountable for managing the in-season trading of the business in a way where inventory is managed efficiently and required trading decisions are made and communicated to stakeholders
• Execution of seasonal FPS & FOC buy
• Involve in assortment based on market/store/customer profile, participate in seasonal kickoff meetings to ensure product relevance, ensure right product mix with targeted division/product category in mind
• Assist in submission of seasonal orders
• Ensure the buy based on analysis of the historical data/sell through
• Involve in review seasonal collection performance vs expectations and in analysing consumer buying patterns, predicting future trends
• Effective and efficient in-season rollout
• Collaborate with VM & Retail Operations to ensure seasonal rollout is aligned with Global/ SEA direction
• Garner feedback from Brand ambassadors on shop floor to enhance on pre-season planning.
• Be close to market to monitor direct competitors against Brand's position in terms of pricing, product, technology, Hero items.
• Ensure timely rollout of monthly launches and product assortment plan prior launch of a season
• To ensure incoming new stocks to be launched responsible doors in a timely manner
• To execute accurate replenishment and to ensure stock holding is in healthy level
• To manage stock consolidation in between stores to reduce slow moving merchandise quantity
• To work closely with Country Logistic team and to be more pro-active to plan product ranges, give delivery forecast, check shipment status of incoming stocks, delivery schedules
• Partner with Country Planner in Weekly/ Monthly allocation and replenishment plans
• Pricing and Promotion setup in system
• Touch base weekly/monthly with VM/ Retail Ops/ Content Team to reaffirm on RESEC/ OSEC/ EC BANNER
• Participate in monthly SIC meeting / Walk the stores/retail visit bi-monthly
• Align best practices across territory
• Adhere to existing best practices and ensure it is consistently rolled out in different partner doors/ Platform
• Process Improvement
• To process monthly inventory projection report together with Country Planner
• To manage unproductive inventory and develop creative pricing programs for clearance or markdown
• To strategize annual EOSS events and Ad Hoc promotions/ activations to boost sell-through
• Working with Logistics to ensure timely deliveries of merchandise