We are currently looking for an Art Director to work for Creative Services, PUMA’s Internal Creative Agency, out of our Boston Office. We are looking for someone who is focused on visual storytelling with a strong aesthetic sense for art direction, video, and digital content. The candidate should be culturally connected and passionate, with a genuine knowledge and passion for arts, culture, streetwear and fashion. We’re seeking someone who is innovative, collaborative, and ambitious – someone who genuinely wants to design cool stuff for our brand.

• Collaborate with the Associate Creative Director, Planners, Content Creators, and Business Units in the conception of both high- and low-production campaigns

• Work across all marketing channels to execute ideas that deliver on full funnel creative directions developed by Creative Services including assets for PR, Social, Paid Media, Ecomm, In-Store, etc.

• Be a leading voice in both Creative Services and cross-departmental brainstorming sessions

• Work with the Creative Services senior management to review and align with briefs for marketing campaigns and other communications initiatives

• Lead creative productions by identifying and briefing external partners including photographers, illustrators, animators, production companies, independent content creators

• Work with Creative Services leadership and producers to plan and execute photoshoots, and other types of productions, including liaising with external creative partners

• Guide external partners in the development of creative concepts and productions

• Oversee the development of clear, in-depth creative guidelines to aid in regional execution of global concepts

• Provide feedback to production designers on ecommerce designs and other final assets

• Work with Creative Services leadership to guide and oversee the post-production asset selection and retouching process

• Act as a leader within Creative Services, while leading and developing junior members of the Creative Services team

• Bachelor’s Degree in Graphic Design and/or relevant field of study

• Minimum 7 years relevant experience is required

• Digitally focused, with versatile creative suite skills including a high proficiency in Photoshop, InDesign, Bridge, and Acrobat on Mac

• A demonstrated ability to create proof of concepts for still photography and moving imagery such as gifs and video content

• Top notch design skills and a working knowledge of digital design

• Exceptional ability to see projects through all phases of implementation including: concept ideation, design development, and pre- and post- production

• Thorough understanding of creative process, color theory and typography as well as interactive, digital design and video storytelling

• Exceptional presentation skills and proven ability to effectively work with senior management to brainstorm, design and strategize the fulfillment of marketing executions

• Extensive experience directing and overseeing both studio and location photo shoots under aggressive, time-sensitive conditions

• Strong written and verbal communication skills

• Ability to function autonomously and in a cooperative, diverse group

• Leadership capabilities, including ability to manage, motivate and mentor others within work group

• Experience in the footwear, athletic and/or apparel industry is a plus

The base pay for this position is $43 per hour + Product Discount.

• Travel extensively throughout designated territory calling on all assigned Running Specialty accounts, weekends sometimes required for key events.

• Attend key retailer and channel events, such as trade shows and conferences.

• Provide the highest level of service and technical expertise from sell in to sell through.

• Develop and maintain strong relationship with accounts in the territory as well as internal stakeholders to help drive the business.

• Manage all aspects of the business for wholesale account list including, but not limited to:

  • Sell in process – product presentations and product trainings.

  • Business planning, order entry and all operational tasks.

  • Order book management

  • Shop merchandising and sell through planning.

• Achieve annual sales volume targets for given territory and key accounts. 

• Achieve annual channel distribution targets for given territory.

• Deliver all orders by booking deadline.

• Provide Channel Sales Manager with weekly account updates and sales tracking to both prebook and annual quarterly sales targets.

• Identify and cultivate new Running Specialty accounts within the designated territory.

• Provide product and brand training throughout the territory to drive sales within the market, as needed.

• Proactively manage order book with designated Sales Support Rep on a daily and weekly basis to review all open orders and ensure product is shipping.

• College degree preferred.

• 2+ years in an outside sales role, Running and/or sports industry preferred.

• Former competitive high school or collegiate runner is preferred.

• Ability to travel is required.

• Must have comprehensive, current experience and knowledge, including technical knowledge of Running footwear and apparel, including competitive brands. 

• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint, PowerBI).

• High level of energy and professionalism.

• Exceptional follow through and organizational skills.

• Ability to convincingly present product and brand using PowerPoint and spreadsheet software tools.

• Efficient time management skills with the ability to multi-task and focus on primary business objectives in a fast-paced, dynamic environment.

The hiring range base pay for this position is $82,00-$111,315 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide first point of contact technical support to both the PUMA Corporate and Retail environments
• Troubleshoot and resolve a large variety of technical issues including MS Windows, macOS, network, mobile devices, Office365, Adobe Creative Suite and Retail systems
• Manage Retail store incidents involving critical system outages by using analytical skills to quickly diagnose and resolve problems to ensure financial impact to the business is minimized
• Coordinate and communicate with Store Managers, District Managers, and the business on extended outages and escalations.
• Participate in team-based monitoring and managing of the main ticket queue and take ownership of critical priority tasks that are most impactful to the business
• Exercise judgment on when to escalate unresolved support incidents to higher support teams
• Collaborate with local and Global IT teams on ad hoc projects related to security, network, and applications
• Perform hardware and software deployments and partner with third-party consultants for successful implementation
• Oversee asset tracking and inventory management to ensure availability of IT tools for end users
• Participation in off hours on-call rotation approximately once every month.

• 1-2 years providing end-user support to a large end-user base in a corporate and/or retail environment 
• College level degree in computer related technologies or demonstrated equivalent experience 
• Exceptional customer service and interpersonal skills to provide in-person and remote technical support to end users and the ability to adapt in a fast-paced environment 
• Ability to effectively prioritize and organize incidents, tasks and projects while maintaining queue workload
• Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration, Microsoft CoPilot, Dell and HP hardware including laptops, desktops and all-in-one computers
• Hands-on experience administering and troubleshooting macOS, Apple Hardware, iPhones, iPads, iOS using JAMF and Meraki MDM
• Troubleshooting retail devices including POS systems, printers, scanners, credit card readers
• Understanding of basic network principles as well as protocols and services such as IP, DNS and DHCP
• Knowledge of Cisco Meraki network equipment a plus

The hiring range base pay for this position is $51,800-$68,905 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets
• Responsible for accurately processing sales transactions at checkout, securely and quickly
• Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards
• Responsible for the execution and processing of incoming and outgoing merchandise
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and complaint working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Strong team player
• Strong communication skills
• Ability to learn quickly
• Knowledge of computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $18.25 - $21.25 per hour + Benefits

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets
• Responsible for accurately processing sales transactions at checkout, securely and quickly
• Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards
• Responsible for the execution and processing of incoming and outgoing merchandise
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and complaint working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Strong team player
• Strong communication skills
• Ability to learn quickly
• Knowledge of computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $18.25-$21.25 per hour + Benefits

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00-$24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $20.00 + Bonus + Benefits 

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $21.00-$24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for assisting the Co-Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and monitor Loss Prevention education and awareness programs,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Attend off-site training and position related meetings as required; travel may be required,
• Assist in managing and executing all event opportunities in partnership with the Marketing Manager,
• Assist in managing and executing all marketing opportunities in partnership with the Marketing manager,
• Manage and maintain all sports interactive activation zones within the store,
• Assist in managing and maintaining partnerships with guest artist and residents,
• Effectively manage all aspects of the customization area within the store to ensure customers receive an outstanding experience,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $21.00-$24.00/hour + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service,
• Responsible for recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Responsible for training and timely completion of all training programs of all employees,  
• Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process,
• Responsible for Loss Prevention education and awareness programs,
• Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts,
• Responsible for executing and managing marketing initiatives and events,
• Responsible for maintaining POS access rights,
• Responsible for maintaining Visual Guidelines and store presentation standards,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely,
• Attend off-site training and position related meetings as required; travel may be required,
• Participate in new store openings/closings, travel may be required,
• Required to work non-traditional hours; weekends, evenings, holidays

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, reason through complex issues, and present information to large groups,
• Demonstrated ability to build and develop strong teams,
• Demonstrates effective communication,
• Computer skills, basic know-how about MS Office programs,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $66,393.60 - $80,000 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

The Junior Workplace Experience Manager plays a key role in delivering a world-class experience for employees and guests at PUMA North America’s Headquarters in Somerville, MA. Acting as the welcoming face of the brand, this position serves as the first point of contact for employees and visitors ensuring every interaction reflects PUMA’s culture, energy, and values.

This role is central to creating a vibrant and engaging workplace environment, with a strong focus on employee experience, culture activation, wellness, and best-in-class workplace. The Junior Workplace Experience Manager supports both the day-to-day flow of the headquarters and the broader cultural initiatives that bring the workplace to life, helping to foster connection, engagement, and a sense of community across the building.

• Welcome employees, guests, and visitors into PUMA Headquarters creating a consistently positive, high-energy first impression
• Act as the “connector of the building,” helping people navigate the space, understand how things work, and plug into everything happening across the site
• Champion culture every day - finding opportunities to improve connection, engagement, and the overall employee experience
• Own the front desk experience end-to-end, from greeting visitors to keeping the flow of the lobby running smoothly
• Support the behind-the-scenes that keeps the workplace running - from catering coordination and invoice support to day-to-day Central Services needs
• Planning and supporting employee events, activations, wellness moments, and engagement experiences that bring people together and make the workplace feel vibrant and connected
• Partner closely with Director Central Services to manage access control, ensuring employees and guests have safe, seamless entry into the building
• Create engaging communications that keep employees informed, excited, and connected to what’s happening across the business, including events, announcements, and Workplace Experience initiatives
• Support the daily operations of the Barista Bar and Pantry program to create an inviting, energizing environment
• Coordinate employee volunteerism, community service, and engagement opportunities that strengthen PUMA’s connection to the Somerville community
• Engage with employees through conversations, surveys, and regular touchpoints to understand needs, gather feedback, and continuously evolve Workplace Experience programming to create a worldclass workplace
• Manage and maintain the Central Services and Workplace Experience SharePoint sites, ensuring employees have accurate, timely, and easily accessible information and resources
• Jump in wherever needed - supporting special projects and bringing ideas to life as priorities evolve
• Serve on the Emergency Response Team as a designated Safety Captain

• High School Diploma required with approx. 2 years of experience in a hospitality or front facing administrative role
• Event planning and event execution experience highly desirable
• Demonstrating technical knowledge and proficiency in AppSpace, Canva, Microsoft Office Suite and social media tools
• Excellent communication and customer service skills
• Ability to multitask and manage multiple priorities
• Role requires in-person/on-site work; occasional after hour event support required

The hiring range base pay for this position is $51,800-$68,905 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.