As a Junior Customer & Sales Support Specialist at stichd, you’ll be a vital partner to our customers, sales teams, and e-commerce operations. You will manage the full order-to-delivery cycle for both our D2C and B2B channels while ensuring a seamless, engaging experience for fans of the world’s top F1, Motorsport, and Football teams.

This is a high-impact role for someone who thrives in a fast-paced environment, brings strong ownership, and is passionate about elevating the customer journey. Your accuracy, communication skills, and collaborative mindset will ensure that each account receives best-in-class service throughout the entire sales cycle.

• Provide exceptional service and daily operational support to the sales team.
• Manage the full order lifecycle—from order entry to on-time delivery—to ensure a first-class customer experience.
• Act as the primary liaison with cross-functional partners (Logistics, Finance, E-commerce, etc.) to ensure smooth internal processes.
• Monitor accounts receivable, assist with payment allocations, and ensure proper follow-up.
• Track and proactively manage purchase orders; collaborate closely with the Logistics team in Tilburg.
• Identify inefficiencies and implement improvements to optimize operational workflows.
• Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media).
• Handle logistics issues, returns, and refunds in collaboration with Finance when incorrect or faulty goods are received.
• Partner with the B2C E-commerce team to enhance service levels and drive online growth.
• Ensure KPIs and service-level targets are consistently met or exceeded.
• Maintain up-to-date knowledge of promotions, new product launches, and upcoming marketing events.

• Bachelor’s degree in Business Administration, Economics, Sales, or related field preferred.
• 1– 2  years of experience in customer service, sales support, e-commerce, or online retail operations.
•  Experience working with multiple systems simultaneously; ability to quickly learn ERP and CRM tools (e.g., Salesforce Service Cloud).
• Strong communication skills; fluent in English (Spanish a plus).
• Familiarity with international trade conditions, Incoterms, export procedures, and documentation.
• Team-oriented, positive, and solutions-driven, with high attention to detail and follow-through.
• Proactive, curious, and self-motivated—comfortable taking ownership and speaking up with ideas.
• Experience with SAP is a strong plus.

The hiring range base pay for this position is $42,800-$56,935 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets,
• Responsible for accurately processing sales transactions at checkout, securely and quickly,
• Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards,
• Responsible for the execution and processing of incoming and outgoing merchandise,
• Assist with managing stock levels, inventory counts and product availability, as needed,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• At least 1 year of experience in a retail environment or other relative experience, preferred,
• Strong team player,
• Strong communication skills,
• Ability to learn quickly,
• Knowledge of computer skills, basic know-how about MS Office programs,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $15.00 - $18.00 + Benefits

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $22.90 - $25.90 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets,
• Responsible for accurately processing sales transactions at checkout, securely and quickly,
• Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards,
• Responsible for the execution and processing of incoming and outgoing merchandise,
• Assist with managing stock levels, inventory counts and product availability, as needed,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• At least 1 year of experience in a retail environment or other relative experience, preferred,
• Strong team player,
• Strong communication skills,
• Ability to learn quickly,
• Knowledge of computer skills, basic know-how about MS Office programs,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $15.00 - $18.00 + Benefits

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience.

The position of Analyst Foreign Trade Zone provides general administrative support including data entry to specialized software designed to track inventory within the Foreign Trade Zone. Applicant will be responsible for review of inbound import documentation and daily maintenance of data flowing through the Foreign Trade Zone software. Applicant is responsible for resolution of any discrepancies between documentation, the zone software and in house inventory system. Applicant will be responsible for FTZ daily, weekly and monthly reporting as required by US Customs.

• Liaise with Traffic, Warehouse and Order Management departments to monitor incoming imports and expedite in bond movement of freight to the FTZ
• Reviews commercial shipping documentation for accuracy and compliance with Customs requirements
• Audit FTZ admittances in the zone software by cross checking shipping documentation and warehouse receipts, complete error resolution reports, correct discrepancies, and confirm any needed corrections take place in the ERP system
• Timely filing of weekly and periodic reports (214’s, 3461’s, 7501’s, 7512’s…etc) as required by US Customs and Foreign Trade Zone Board
• Organize and maintain all required documents for Customs prescribed record keeping requirements
• Data analysis / special projects as needed.

• High school diploma required, Associate’s or Bachelor’s degree in related field preferred
• 3+ years of experience working in import/export environment preferred; prior FTZ experience a plus
• Basic understanding of inventory controls in a high-volume distribution center.
• Excellent communication skills in both written and verbal form.
• Detail oriented, organized and efficient
• Self-starter with ability to solve problems and deliver required results with minimal supervision.
• Operate Microsoft Office applications, including basic Excel, Word, and Outlook.
• Able to occasionally work extended hours or weekends depending on project needs and seasonal demands.
• Knowledge of business, accounting, and/or import concepts and strong mathematical skills
• Basic knowledge of US Harmonized Tariff System and US Customs regulations preferred.
• Foreign Trade Zone, Customs Brokerage, Logistics, or Inventory experience is helpful.
• Must be able to pass a US Customs background check.

The hiring range base pay for this position is $47,200-$62,765 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets,
• Responsible for accurately processing sales transactions at checkout, securely and quickly,
• Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards,
• Responsible for the execution and processing of incoming and outgoing merchandise,
• Assist with managing stock levels, inventory counts and product availability, as needed,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• At least 1 year of experience in a retail environment or other relative experience, preferred,
• Strong team player,
• Strong communication skills,
• Ability to learn quickly,
• Knowledge of computer skills, basic know-how about MS Office programs,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $15.00 - $18.00 + Benefits

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $19.90 - $22.90 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00+ Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $19.50 - $22.50 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.92 - $24.92 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Responsible for all aspects of sales, marketing and operations for assigned group of National Key Accounts including, but not limited to:  Amazon, World Wide Golf, TGW, Zappos and Nordstrom.
• Manage all phases of the business including long-term strategy and direction, seasonal marketing plans, product presentations, product clinics, and all operational tasks.
• Deliver all required reports, weekly sell-thru analysis, Weekly/Monthly/Quarterly analysis of sales versus forecasts on time.
• Manage account budgets and provide monthly spend updates.
• Work hand-in-hand with the internal sales & marketing organizations to develop plans that are reflective of COBRA PUMA GOLF core brand attributes, and that drive traffic and consumer demand.
• Develop growth targets and achieve sales goals by quarter and by category as defined by VP US Golf Sales.
• Deliver all forecasts to appropriate parties on time.
• Deliver all orders by booking deadline.
• Manage key accounts through business planning, inventory control and analysis.
• Define account strategic needs, in brief form, for submission to the merchandising team for creation of key account seasonal programs.
• Continuously monitor competitors’ activities and performance, along with implementing strategies and tactics to compete
• Provide the highest level of service and technical expertise from sell-in to sell-through.
• Vibrant contributor to the team approach to account management; constantly looking for new ways to contribute and improve the supporting team.
• Work as a liaison between COBRA PUMA GOLF operations and account operations.
• Work cross functionally to contribute and collaborate on the Account Marketing Plan

• 10+ years Golf Industry experience
• 3+ years in Key Account Sales role.
• Bachelor’s degree in related field
• Experience in working with a well-respected, innovative equipment and softgoods brands.
• Excellent communication and presentation skills required.
• Strong understanding of sport performance, equipment and lifestyle brands and their distribution channels.
• Ability to develop and implement sales and marketing plans based upon the understanding of customer and consumer needs.
• Ability to grasp, learn and communicate complex concepts quickly and independently.
• Exceptional follow through and organizational skills.
• Ability to effectively manage time and work against business deadlines.
• High level of energy, initiative and professionalism.
• Strong understanding of retail sales practices.
• Strong analytical, overall business orientation.
• Ability to define problems, collect data, establish facts and makes recommendations on potential solutions.
• High level of technical product knowledge.
• Ability to convincingly present category knowledge using PowerPoint and spreadsheet software tools.
• Ability to travel is required.

The hiring range base pay for this position is $135,600-$187,795 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.