The Teamhead CRM Marketing leads a high-performing team, maximizes the impact of our agency partner. This role pushes our retention programs forward with speed and creativity that keep consumers engaged and coming back. Partnering across Ecommerce, Retail Marketing and PNA (PUMA North America) Marketing, and Global Consumer Retention, this role elevates the Direct-to-Consumer business and strengthens long-term brand affinity.

• Lead, coach, and develop the Retention Marketing team to elevate performance and support long‑term career growth.

• Manage and optimize the output, performance, and partnership effectiveness of the external retention agency.

• Own the strategy and execution of CRM, including Email, App messaging, SMS, lifecycle journeys, and loyalty programs that strengthen engagement and drive repeat purchases.

• Analyze, test, and refine retention campaigns to improve key consumer metrics and maximize lifetime value and repeat buyer rate.

• Ensure executional excellence of retention initiatives across Email, App messaging, SMS, and Loyalty channels.

• Collaborate closely with Ecommerce, Retail Marketing, PNA Marketing, and Global Consumer Retention to advance shared business goals.

• Translate customer insights, behavior, and data into actionable strategies that accelerate retention performance.

• Oversee segmentation, targeting, personalization, and campaign planning to deliver relevant, consumer‑centric experiences.

• Align regional retention programs with global frameworks while adapting strategies to meet PNA business needs.

• Support the Director of Digital & Performance Marketing on strategic planning, forecasting, and DTC growth initiatives.

• 8+ years of digital marketing experience, preferably within retail, ecommerce, or a related consumer‑driven industry.
• Bachelor’s degree in Marketing, Communications, or a related field.
• Deep hands‑on experience with Email, SMS, Mobile App marketing, and Loyalty marketing with a strong understanding of performance marketing channels.
• Proven track record building and managing complex, multi‑channel consumer journeys that drive engagement and retention.
• Advanced CRM expertise across multiple communication, data, and marketing technology platforms.
• Demonstrated experience leading, coaching, and developing team members to elevate performance and capability.
• Strong background in consumer segmentation, audience insights, and data‑driven decisioning.
• Demonstrated analytical capability with solid financial and business acumen.
• Ability to distill complex data and technical detail into clear, compelling executive‑level recommendations and presentations.
• Highly organized with strong attention to detail; excellent communication skills; experience in loyalty, fashion, lifestyle, or footwear industries is a plus.

The hiring range base pay for this position is $90,200-$122,430 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.

• Develop and execute CRM campaigns in the email channel with a primary focus on driving DTC and ecommerce revenue and improving conversion rates
• Create omnichannel consumer lifecycle journeys in partnership with other Retention team stakeholders and define email automation touchpoints, business rules, and content
• Manage end-to-end email campaign process from ideation and calendar planning to creative briefing, segmentation, QA, deployment, CRM agency collaboration, and reporting
• Sync with launch, merchandising, retail, and promotional calendars to support priority initiatives in parallel with other Retention and Performance Marketing channels
• Elevate the email channel through storytelling by collaborating with internal partners to identify key brand moments and activations to highlight
• Implement new CRM technologies and innovations to personalize and segment communications
• Develop and implement iterative testing plans, focusing on segmentation, messaging, frequency, and personalization, to optimize campaigns to improve channel KPIs
• Define and optimize audience segmentation strategies and create audience segmentations for all email campaigns and automations
• Collaborate with site and other channel owners to prioritize and execute omnichannel CRM tests
• Lead acquisition initiatives by partnering with site/app partners to drive email opt-ins and optimize sign-up journeys and touchpoints
• Analyze performance metrics and leverage business insights to identify trends and opportunities for optimizations and to drive engagement and efficiency
• Provide clear communication and coordination of campaign briefs, deliverables, timelines, dependencies, and blockers
• Manage the health of the email channel and the email opt-in database by regularly monitoring channel performance KPIs and identifying business opportunities

• 2-4 years of e-mail and/or CRM marketing experience in a fast-paced, direct-to-consumer environment with a proven track record of delivering results
• Familiarity and high comfort level working in email service providers/CRM platforms and analytics tools (experience with Emarsys and dashboards a plus)
• Experience with testing design and methodologies, personalization, and marketing automation
• Experience with audience segmentation
• Consumer-first mindset with a deep understanding of the digital landscape, innovations, and best practices
• Keen creative eye with ability to translate business objectives into comprehensive creative briefs
• Proven analytical skills with strong understanding of industry KPIs and ability to translate insights into actions
• Excellent project management and organizational skills with the ability to manage multiple tasks and priorities
• Solution-oriented with a penchant for strategic thinking and problem solving
• Retail, sportswear, or fashion industry experience/interest highly preferred

The Hiring range base pay for this position is $62,700 - $83,380 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience

• This role supports the COBRA PUMA GOLF brand as a part time contractor.

• Currently looking to support the DC/Baltimore Area.

• The Fitting Specialist will be responsible for setting up and conducting our fitting days in the field for their respective territory.

• Duties will consist of maintaining fitting tools, setting up the fitting day, organizing orders from the fitting day to be placed by the account or local Territory Sales Manager, keeping accurate fitting records and being the point of contact for our brands for all account requests pertaining to fitting days and fitting day follow up.

• This will include one on one fittings with our consumers, participating in large scale brand events, Staff and VIP golf club fittings and working with the local Territory Sales Manager to maintain outstanding relationships with our accounts.

• High school diploma; college degree preferred

• Experience with launch monitors (Trackman, Foresight, or FlightScope) and golf club fitting

• Understanding basic and intermediate fitting terminology

• Knowledge of golf ball flight data characteristics (speed, launch, spin)

• High level of energy, initiative and professionalism

• Ability to set up and break down a fitting day, with the ability to lift up to 50 lbs

• Ability to conduct 40-50 events in a calendar year

• Ability to be flexible to business needs and willingness to work weekends

The base pay for this position is $175.00 per fitting day + commission.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

The Developer will be responsible for the product commercialization of US Apparel ranges from design to style sign off for production. Coordinate with Product line managers, PGS Branch offices in Hong Kong, China, Bangladesh & Central America as well as PNA teams whenever required. The core objective will be to develop a product which is feasible in production, achieve target cost & suggest alternate solutions to design if required.  Role would be reporting to Lead Developer and serve as the Boston based gatekeeper team, ensuring on time and alignment of the end-to-end development timeline.

• Responsible for the timely and accurate completion of garment bill of materials, product database, style sign off based on R&D calendar

• Work closely with domestic vendor by providing artwork, TP’s and approving strike offs and lab dips on shorter lead times.

• Evaluate all 3D and physical prototypes & samples to ensure details and workmanship are correct, materials used fall within the required costing structure and all test parameters are met.

• Participate in all product meetings/fit sessions. Identify key issues in pricing, construction and workmanship. Communicate issues/problem solving ideas on these issues to allow vendor to proceed to the next sample/bulk stage.

• Daily communication between Design/Product Line Management/Sourcing offices

• Partners with Design/Development team to research the market for innovative ideas to further grow and better the product line

• Work on options as needed for efficient production techniques to improve cost & productivity.

• Bachelor's Degree in Fashion Design, Textiles or Apparel/Fashion Merchandising preferred.

• 2-4 years’ experience in an apparel development based position

• Knowledge of garment constructions, costing, fabric and manufactoring processes

• Experience with Digital Knitwear Design Development (3D prototype software)

• Strong communication and ensuring alignment with stakeholders both regionally and globally

• Strong attention to detail while upholding solution orientation by anticipating issues, prioritizing tasks and driving high quality outcomes

• Ability to work in a fast paced environment within a team environment.

• Strong written/verbal communication

• MS Office and Adobe illustrator proficiency

• Domestic and/or international travel may be required - up to 10%

The hiring range base pay for this position is $62,700-$83,380 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.

• This role is an individual contributor level.
• The Senior Demand and Business Planning Manager will develop the seasonal inventory forecasts for footwear, apparel, and accessories using and creating forecasting tools, analysis, and re-alignment.
• Responsible to consolidate and communicate the forecast to senior leadership in merchandising, product management, and sales / sales operations
• Work cross functionally with sales management and merchandising to ensure the inventory forecast is strategically planned to key product initiatives and relevant to distribution plans
• Be the key stake holder at monthly meetings with finance to review on hand inventory and future forecasted inventory
• Review and analyze seasonal bookings against forecast / inventory to communicate action plans and provide strategic guidance for future products
• Work directly with key account managers and sales leaders across the organization to ensure inventory is properly planned in accordance with customer needs
• Communicate forecasting and replenishment strategies to support channel distribution
• Responsible for reporting on category bi-monthly inventory purchases in accordance to sourcing guidelines along with Puma regions for global alignment
• Work directly and closely with procurement to ensure inventory is bought in accordance with Go-To Market plans and submitted on deadlines; must review development sign offs to ensure product launch timelines

• Bachelor’s Degree
• 5-7 years of experience in planning, forecasting and/or supply chain management
• Strong working knowledge of merchandising, forecasting, and retail processes
• Ability to follow specific direction, adhere to deadlines, address all internal stake holders in a timely manner
• Naturally entrepreneurial and inquisitive, solution-oriented with the ability to present actionable recommendations.
• Ability to develop strong working relationships with all internal and external partners
• Ability to prioritize workloads, manage multiple projects simultaneously and adapt to changing priorities.
• Advanced knowledge of Excel; highly competent with Microsoft Office Suite.
• Industry and Market Knowledge
• Strong analytical and communication skills

The hiring range base pay for this position is $82,000-$111,315 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.

• Bachelor's degree in Business, Marketing, Merchandising, or related field (or equivalent experience).
• 3+ years of experience in e-commerce merchandising, site operations, or digital marketing.
• Proven track record of driving conversion and revenue through site merchandising strategies.
• Analytical & Data-Driven. Ability to interpret data, identify trends, and translate insights into actionable strategies.
• Skilled at managing multiple priorities and deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proactive in identifying issues and implementing solutions with urgency.
• Passion for improving user experience, innovation, and exploring new tools, features, and merchandising tactics.
• Detail-Oriented, strong attention to accuracy in product presentation and site functionality.
• Strong understanding of e-commerce platforms and CMS.
• Familiarity with online retail best practices, UX principles, and digital merchandising trends.

The hiring range base pay for this position is $57,000 - $75,810 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Fournir des normes constamment élevées d’expérience client dans le Magasin conformément aux valeurs de marque et aux normes de service de PUMA,
• Responsable d’assurer que le magasin puisse atteindre ou surpasser, de façon constante, les objectifs de vente, de rentabilité et des KPI, en utilisant efficacement une planification à court et à long terme, en exerçant un contrôle des dépenses, des ventes et du service,
• Responsable d'aider le gérant du magasin pour le recrutement, la formation, le développement et la relève d'associés aux ventes et de superviseurs très performants et axés sur les résultats,
• Répondre du contrôle de la paye et de l’ordonnancement axé sur le service, de manière à maintenir un établissement très rentable tout en offrant le meilleur service à la clientèle,
• Agira en tant que directeur de magasin lorsque le directeur de magasin est absent du magasin pour une raison quelconque,
• Assurer l'achèvement et l'efficacité des programmes de formation,
• Gérer et surveiller les programmes d’éducation et de sensibilisation à la prévention des pertes,
• Se conformer à toutes les politiques et procédures, aux compétences d'opérations essentielles et aux principales responsabilités,
• Responsable du maintien d’un environnement de le travail et d’achat sûr, sain et conforme,
• Assister à la formation hors site et aux réunions liées au poste, au besoin; des déplacements peuvent être nécessaires,
• Requis pour travailler des heures non traditionnelles; les fins de semaine, les soirs, les jours fériés; des heures supplémentaires peuvent être requises à ce poste

• 2 - 4 ans d’expérience en la gestion dans un environnement de vente au détail ciblé et axé sur le service à la clientèle (de préférence des vêtements / chaussures),
• Capacité prouvéeà dépasser les objectifs de vente, capacité démontrée à raisonner à travers des problèmes complexes, capacité à présenter des informations à de grands groupes,
• Solide joueur d’équipe,
• Excellentes compétences en communication; bilingue (anglais et français) au Québec. 
• Capacité d’apprendre rapidement,
• Compétences co mputer, savoir-faire de base sur les programmes MS Office,
• La capacité de marcher et de bouger constamment est requise. L'utilisation des sens suivants est essentielle pour cette position : parler, entendre, acuité proche et lointaine, perception de la profondeur et champ de vision. Capacité de soulever / transporter, pousser / tirer jusqu’à 30 livres régulièrement

La rémunération de base pour ce poste est de 26,60 $ à 29,60 $ + avantages

(Benefit Summary Full Time)

La rémunération peut varier en fonction des connaissances, compétences et de l’expérience liées au poste.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service,
• Responsible for recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Responsible for training and timely completion of all training programs of all employees,  
• Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process,
• Responsible for Loss Prevention education and awareness programs,
• Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts,
• Responsible for executing and managing marketing initiatives and events,
• Responsible for maintaining POS access rights,
• Responsible for maintaining Visual Guidelines and store presentation standards,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely,
• Attend off-site training and position related meetings as required; travel may be required,
• Participate in new store openings/closings, travel may be required,
• Required to work non-traditional hours; weekends, evenings, holidays

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, reason through complex issues, and present information to large groups,
• Demonstrated ability to build and develop strong teams,
• Demonstrates effective communication,
• Computer skills, basic know-how about MS Office programs,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $64,480 - $80,000 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• This role supports the COBRA PUMA GOLF brand as a part time contractor.

• Currently looking to support the Northeast Area.

• The Fitting Specialist will be responsible for setting up and conducting our fitting days in the field for their respective territory.

• Duties will consist of maintaining fitting tools, setting up the fitting day, organizing orders from the fitting day to be placed by the account or local Territory Sales Manager, keeping accurate fitting records and being the point of contact for our brands for all account requests pertaining to fitting days and fitting day follow up.

• This will include one on one fittings with our consumers, participating in large scale brand events, Staff and VIP golf club fittings and working with the local Territory Sales Manager to maintain outstanding relationships with our accounts.

• High school diploma; college degree preferred

• Experience with launch monitors (Trackman, Foresight, or FlightScope) and golf club fitting

• Understanding basic and intermediate fitting terminology

• Knowledge of golf ball flight data characteristics (speed, launch, spin)

• High level of energy, initiative and professionalism

• Ability to set up and break down a fitting day, with the ability to lift up to 50 lbs

• Ability to conduct 40-50 events in a calendar year

• Ability to be flexible to business needs and willingness to work weekends