E-business / Digital
Teamhead of E-Commerce
Cape Town, South Africa
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
Education:
- Degree educated in Business or IT related field
Experience:
- Minimum 5+ years of hands-on E-Commerce experience, with demonstrated business success. Multi-channel retail experience is a plus.
- 3+ years of experience in leading a team. Experience hiring and developing high-performance teams.
- Fluency in E-Commerce best practices and technical environment.
- Must have experience in working with E-Commerce systems such as Demandware, Hybris, Magento, Sales force or similar.
- Generalist experience in Content Management, Merchandising Systems, including analysis of E-Commerce merchandising, sales & KPI performance and performance marketing.
- Experience of project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus.
Capabilities:
- Proficiency in MS Office (word, excel, power-point).
- Fluency in the English language (speaking, reading, writing)
- Excellent presentation and influencing skills with exceptional follow through skills .
- Ability to managing multiple projects simultaneously and manage time autonomously in a fast-paced, high-growth environment and flexibility to accommodate demanding project schedules and business deadlines.
- Strong interpersonal and communication skills to be able to work effectively with a wide range of stakeholders in a diverse setup.
- An inspirational, collaborative individual with strong leadership skills to manage and collaborate with cross-functional and cross-cultural teams within a fast-paced environment.
- High level of energy, initiative, and professionalism with innovative and entrepreneurial approaches to business issues.
- Forecasting ability and the ability to analyse data.
- Strong analytical, problem solving and modeling skills, with an orientation to details, at both the strategic and exceptional levels. Ability to convert raw data into actionable business insights.
- Understanding of E-Commerce technology, including platform, payment process, content management, etc.
- Ability to see consumer perspective and serve as their advocate.
- Understand key retail metrics and calendars, including markup, margin, sell thru, demand curves.
Your Mission
To drive ZA E-Commerce sales and margins through merchandising, marketing, customer service and content initiatives according to PUMA’s brand strategy and key product stories. Key objectives are:
Responsibility for execution of the E-Commerce strategy for Puma ZA.
To own, manage, and prioritise multiple projects with high-quality output.
To provide leadership, development and supervision to a highly skilled team of E-Commerce professionals.
P/L control of the ZA E-Commerce business.
Implement sales plans for ongoing budget achievement
Constructive and strategic performance marketing
Managing the engineering for ongoing site enhancements
Ongoing improvements for onsite consumer experience
Achieve service & logistics excellence
Strategic:
- Actively contribute to further develop ZA E-Commerce strategy, annual budget, and business KPIs focusing on goals for revenue, margin and inventory.
- Propose E-Commerce budget according to Global strategy and Regional Adjustments.
- Ensure that E-Commerce plans are aligned and follow with PUMA’s overall marketing strategies and brand priorities to achieve cross-channel marketing objectives.
- Provide ongoing analysis and reporting of sales and margin drivers, identifying root causes and opportunities to drive growth.
- Develop powerful reporting to monitor outbound and inbound Warehouse Operations performance and find potential room for improvement.
- Maximise on the established marketing, merchandising, planning, and allocation processes.
- Partner with regional merchandising and logistics teams to manage inventory health by ensuring efficient inventory flows (including input for efficient forecasting, purchasing, & inventory management).
- Evaluate brand campaigns and work with the team on creating effective strategies optimised to drive users and consumers to the ZA Online Store.
- Proactively seek opportunities to improve E-Commerce strategies, enhance customer experience, and to maximise ROI.
- Maximise web usability and engagement of consumers based on quantitative and qualitative consumer data.
- Manage execution, evaluation, and optimisation of site and product merchandising presentation.
- Identify product opportunities through incorporating competitive analysis, business unit feedback and sales/site performance data and recommend overall brand/product value proposition improvement.
- Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest E-Commerce technologies and trends.
- Provide strong leadership, development and supervision to the staff in the execution of E-Commerce strategies.
Operational:
Manage complex payment and logistics processes and develop expertise regarding the connection between different payment types & delivery concepts, their impact on user experience as well as possibly affected risks.
Work with the 3rd Party Payment and Logistics Providers External Call Centre to ensure superior operations and satisfying customer experience.
Proactively monitor the performance of payment methods and run analytics to discover irregularities or needs for different markets.
Run regular risk management reports and develop measures to prohibit fraudulent orders and cash loss.
Work with payment providers and partners like VISA, MasterCard, PayPal and others to manage existing payment methods and integrate new ones.
Provide forecasts for demand planning of orders, replenishment and return behaviour to guarantee effective resource planning of the service providers.
Manage testing of new features and changes on the webshops, on multiple devices and web browsers – providing outlined test scenarios and detailed feedback.
Handle customer complaints/concerns professionally with good communication skills. Liaise with all necessary internal and external parties to find satisfactory solutions in a timely and efficient manner.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
