Retail Management / Operations
Executive, Retail Training
Taipei City, Taiwan China
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
• 2-3 years of experience in a related field is required
• 1-2 years of training and people development experience in a focused, customer service oriented retail environment (preferably apparel/footwear).
• Travel to stores, appropriate meetings and events (approximately up to 50% travel time)
• Previous experience in delivering sales, service and product training within a retail environment.
• PC Skills: MS Office including PowerPoint, Excel, Adobe Creative Suite, and video editing software
Your Mission
1.【Plan, organize, and execute Retail Training courses (across 5 Training Pillars) 】：30%
- Selling：BENICE/BEFAST service skills
- Product Knowledge：seasonal new product, basic product knowledge
- Brand：Puma story & Forever.Faster.
- Leadership Skills：Puma University programs
- Functional：operational related program as required
2.【Field Coaching & Post-training Follow-up】：20%
- Face-to-face in-store delivery and provide coaching feedback to O&O store management team on service excellence and spot-check of brand, product knowledge in a global expected regular time basis to evaluate the effectiveness of ongoing training programs and identify areas of opportunities for development of re-training and /or enhanced training.
3.【Retail Induction & on-boarding monitoring 】：15%
- Conduct new staff Induction Training and monitor on-boarding process of them throughout required induction period.
4.【Support field operations teams & wholesale sell-out team 】：10%
- work with O&O/partner store management teams to identify training needs and tools necessary and in co-facilitation of company training programs as required by the Assistant Manager of Training for developing the level of store associate skills and knowledge.
5.【 Global E-learning program 】：10%
- ensure e-learning program is translated in local language and utilized in stores and track utilization and effectiveness of the programs.
6.【Mystery Shopper program 】：10%
- Own and maintain the responsibility for local Mystery Shopper program and track compliance within agreed upon timeframes. Work with field team based on results to come out and follow-up plan.
7.【Co-work with global training team 】：5%
- Continually evaluate the effectiveness of ongoing training programs and provide feedback to Assistant Manager of Training.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
