E-business / Digital
Assistant Manager, Operations E-com
District 1, Vietnam
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
Education:
Bachelor degree in supply chain/ Statistics / Business preferred with good business acumen
Professional:
3 years+ solid operations/ Ecom retail experience, with proven organization and execution experience with internal/external parties preferred. Marketplace or Client experience would be a plus
IT Skills:
Excel and PPT
Language Skills:
English Written & Spoken
Your Mission
This role will focus primarily on managing operational process supporting PUMA Ecommerce business. This includes inventory management, replenishment strategy, order processing and fulfillment customer service, information technology and financial operations/payment processing
Task 1:
Ensure efficient and effective delivery of services by external partners in areas such as information technology, fulfillment and logistics, call center, and payment processing
Process ecom wholesale deliveries to ensure timely deliveries to wholesale partners
Task 2:
Manage 3rd party fulfillment and operation partner(s)
Work in close collaboration with PUMA buying, planning, content, marketing and finance teams to achieve the group’s overall ecommerce business and financial goals
Task 3:
Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities
Provide reporting and KPIs
Task 4:
Work with customer service team and handle all customer service escalation. Ensure best in class for customer service
Task 5:
Fraud management and manage new payment gateway initiatives to increase revenue and opportunities
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
