• Excellent verbal and written communication skills including English at a business level

• Additional European language fluency is a plus

• Strong organizational and time management skills

• Excellent project management skills

• Advanced online facilitation skills

• Strong learning content development skills

• PC Skills: Adobe Creative Suite/InDesign, MS Office, Workday, Power BI, eLearning Authoring Tool.

• Identify training needs through performance analysis, feedback, and business trends, and develop a yearly digital training portfolio accordingly

• Collaborate with Global L&D, P&O, Retail Operations, and Store Leadership to align the Training & Development strategy with company objectives

• Create customized digital learning content tailored to the needs and functions of Regional Retail Europe (e.g., VM, LP, P&O, Operations)

• Set up and regularly review digital onboarding and induction programs/approaches for new hires, ensuring they understand the company culture, policies, systems, and customer service expectations, and are enabled to perform their responsibilities as quickly as possible (DTTP)

• Facilitate mandatory trainings within the pillars of Product, Customer Service, Brand, and Leadership as part of the Digital Learning Calendar

• Manage the Retail Training App, including maintenance, training, and content creation across all categories (P&P, Product, Technology, Brand Ambassadors)

• Create regional eLearning content based on business needs.

• Excellent verbal and written communication skills, including English at a business level

• Readiness for high travel demand

• Additional European language fluency is a plus

• Strong organizational and time management skills

• Project management skills

• Openness and high learning agility

• Strong learning content development and facilitation skills.

• Identify training needs through performance analysis, feedback, and business trends, and set up a yearly training portfolio accordingly

• Collaborate with Global L&D, P&O, Retail Operations, and Store Leadership to align the T&D strategy with company objectives

• Promote a learning culture within the organization through innovative and engaging online learning activations

• Conduct T&D store visits according to Global Retail standards and expectations, and in alignment with Europe Retail Ops

• Jointly with Area & Ops Managers, prepare staff for peak seasons (e.g., holidays, sales events) with targeted training

• Provide training for store managers and team leaders on leadership, coaching, and performance management, effectively applying the PUMA Retail training portfolio

• Jointly with P&O, design and manage internal programs aimed at identifying and developing high-potential employees for future leadership roles.

•  5 a 7 años de experiencia liderando equipos de ventas, preferentemente en el sector de ropa y calzado.
• Conocimiento y análisis de Profit & Loss (Estado de pérdidas y ganancias) y legislación laboral.
• Disponibilidad para trabajar en terreno y realizar viajes dentro del país. (80 a 90% de trabajo en terreno).
• Dominio de Microsoft Office intermedio (Excel intermedio indispensable, uso de Power BI).
• Ingles intermedio avanzado.

• Alinear y guiar el cumplimiento de KPIs de ventas y control de gastos del distrito asignado para lograr los objetivos de rentabilidad del negocio.
• Coordinar y garantizar el cumplimiento de las políticas y procedimientos de la compañía en las tiendas. 
• Hacer seguimiento de cumplimiento de resultados de inventarios solicitados por la compañía para asegurar los resultados del negocio.
• Ejecutar las nuevas aperturas y/o cierres de tienda, en coordinación con el resto de áreas involucradas para asegurar el crecimiento del negocio.
• Responsable del proceso integral del staff de tienda (reclutamiento, formación / capacitación, desarrollo, sucesión, cese, entrega de información para payroll) para asegurar el cumplimento de las políticas de PUMA y legislación laboral vigente.
• Liderar y guiar los lineamientos de los principales stakeholders (operaciones, marketing, visual merchandising, planificación, Loss Prevention, P&O, Finanzas, IT) hacia el equipo gerencial de tienda para asegurar su correcta ejecución. 
• Analizar y asegurar los principales indicadores de ventas, eficiencia y rentabilidad para proponer mejoras en los resultados en base a la necesidad del negocio. 

• Excellent communication skills.
• At least 5+ years experience in sales and/or management.
• Must have a bachelor's degree in business, marketing, finance or related field.
• Willing to travel up to 75 percent of the time.
• Strong analytical skills.
• Proven track record of meeting sales target

• To drive growth for PUMA India retail stores in the given region
• Manage various initiatives and promotional events across stores
• Recruitment and Training of store managers

• Maintaining the Customer service at the front end
• Ensuring smooth operations across all retail stores of PUMA India by generating Revenue
• Ensuring the right manpower in right numbers across PUMA Stores in the region
• Recruitment of the store managers for a given store in co-ordination with the Regional HR
• Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest retail technologies and trends.
• Proactively seek opportunities to develop business strategies, enhance customer experience, and to maximize ROI.
• Look for new properties for the perspective of business development in the region
• Ensuring that all the stores have the desired inventory in place
• Provide leadership, development and supervision to store managers
• Manage discounts, store initiatives roll outs and promotional events for the retail stores
• Approach institutional coordinators in the given regions for tie ups regarding PUMA merchandise and plan promotional activities/event

• Net Sales
• Achieving KPIs
• Discounts
• Number of institutional tie-ups
• Generate revenue
• Meeting targets

• Internal: Projects, IT, Marketing, Strategy, Retail, Finance and People and Organization
• External: Schools/institutes/Fitness Channels, managers Local transporters Local management

Education: Bachelor 'degree in business management or equivalent studied.

Professional: Functional: Minimum 5 years retail operations experience and 2-3 years from a similar position with a Global Brand in a customer service-oriented environment (preferably apparel/footwear/sports/outdoor)

Leadership: Minimum 2 years of managerial experience. Experience in managing multiple stores required.

IT Skills: MS Excel; Basic computer skills in MS Word, PowerPoint

Language Skills: Excellent verbal and written communication skills including English at business level

Strategically manage and promote sales culture within a District of 8-12 stores to achieve or exceed sales, KPI’s, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

Task 1: Deliver on Set Targets and KPIs

• Deliver on set retail P&L and KPI targets and identify opportunities and initiate plans to improve and grow the business by increasing store productivity (e.g. Conversion Rate, UPT, ATV, Sales per hour and sqm).
• Increase comp sales of all PUMA stores by setting & driving SMART targets and implementing operating plans locally.
• Closely monitor business performance and take necessary action.
• Proactively manage Store-related OPEX with particular emphasis on Personnel Expenses.

Task 2: Operations Standards / Store Management

• Adopt and implement global/regional Operational Tools and Standards.
• Execute country-specific operational policies and procedures (per Global Retail Operation Manual) to ensure they are compliant with International/Global Retail standards.
• Deliver all operational standards for store openings (with Daily Game Plan), closings, relocation, upgrades, stock replenishment, inventory management, staff roster etc, to ensure smooth implementation and that budgets and timelines are met.
• Coach and lead local Retail Operations Teams to ensure Area- and Store Managers’ capabilities and competencies are developed and comply with International/Global standards.
• Manage all operational aspects of store inventories, including defining in-store shipment processes, coordinating stock takes and ensuring data integrity. Work with Merchandise and Planning team to manage store inventory level to ensure optimal stock to support sales targets.
• Manage country loss prevention standards and ensure that shrink goals are met and security is to PUMA standard.
• Execute VM guidelines in accordance with Global VM Survival Guide and RESEC.
• Guide, coach and train retail staff in all aspects of retail operations and retail training, working with close co-operation with the Country Retail Trainer. Support retail field training programs and roll-out of training initiatives.
• Execute the Customer Experience Program and use it to improve Retail Sales and customer service standards.
• Tailor Regional and International operational initiatives to meet Country needs including translation of material and execute these according to designated timeline and budget.

Task 3: Cross Functional Relationship

• Work effectively with Retail support functions for country specific projects and needs.
• Establish collaborative and effective relationships with Country Retail Manager, Retail Training, Retail Marketing, Merchandising Manager, E-Commerce Director etc.

Task 4: Process Improvement

• Set and implement best practices on Operations Management via cross-functional and cross-channel collaboration. Drive process improvements and strategic priorities in the country.

Task 5: Teams

• Drive and coach country Operations teams to ensure that they are motivated and capable of managing the business effectively.
• Work closely with Country Retail Training teams to identify the relevant developmental needs for store teams to ensure that training programs are targeted, relevant and conducted effectively.
• Work closely with country support functions and wholesale teams.
• Identify talent within the staff pool and develop them as part of succession planning.
• Develop strong store management team and secure succession plan through effective hiring, development, training and staff retention programs.

• Estudiante avanzado o graduado en Administración de Empresas, Ingeniería Industrial o carreras fines.
• 1-2 años de experiencia en posiciones similares.
• Ingles nivel intermedio.
• Manejo de Excel avanzado
• Relaciones colaborativas y marcada orientación a resultados.
• Establecimiento de prioridades, comunicación transparente y capacidad de análisis.

• Ejecutar la realización del inventario físico en tienda de forma aleatoria, identificando que la bodega se encuentre ordenada y que los productos se encuentren debidamente identificados (fallas, sin etiquetas, impares, devoluciones, etc.).
• Analizar sistemática y físicamente los movimientos de inventario como: recepción, traspasos, devoluciones de productos, etc. 
• Realizar arqueos de caja chica en tiendas. 
• Realizar semanalmente informes con las incidencias levantadas en tienda, de acuerdo con las investigaciones y análisis realizados.
• Realizar que la revisión de la documentación laboral en tienda (contratos, anexos, papeletas de vacaciones, etc.) se encuentre ordenada, archivada y firmada. 
• Ejecutar la verificación el cumplimiento de los protocolos de seguridad. 
• Analizar el proceso y procedimiento de cambio y devoluciones de productos en tiendas. 
• Realizar capacitaciones referentes a los procesos del área. 
• Realizar la verificación en terreno de la implementación de los procedimientos operativos de tiendas. 
• Apoyar el desarrollo, implementación y mantenimiento del Manual de Políticas y Procedimientos.