Information Systems / IT / Business Solutions
[Senior] IT Service Delivery Specialist
Herzogenaurach, Germany
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
- Successfully completed studies in the field of IT or a comparable field.
- Comprehensive understanding of hardware, including MacBook, iMac, iPhone, Notebook, Desktop, Copy Station, wireless devices, and peripherals.
- Proficient with Windows 11, macOS, M365, Software Deployment, Video Conferencing, AD User Management Tool.
- 3-5 years of experience in a similar position or work environment.
- High-level service orientation and problem-solving mindset.
- Experience in classical user IT helpdesk providing 1st/2nd level support.
- Strong IT expertise and background.
- Well-organized working style.
- Effective communication skills.
- Excellent organizational and documentation skills.
- Team-oriented with the ability to meet deadlines, adapt, and remain open-minded.
- Willingness to continuously learn.
- Fluent in English; proficiency in other languages is advantageous.
- Applications are welcome from all genders
Your Mission
- Provide 1st and 2nd level IT technical support for PUMA SE and all associated locations, including troubleshooting issues and providing guidance to users.
- Handle tickets received via hotline, onsite support, or web portal.
- Participate in the service desk team, supporting various tasks such as supplying IT equipment to users, responding to their requests, and troubleshooting issues.
- Utilize troubleshooting techniques and tools to identify defective products and adhere to guidelines when providing services.
- Dispatch unresolved incidents to relevant IT departments and escalate as necessary.
- Diagnose and troubleshoot complex problems to reach a resolution.
- Possess the appropriate skill set for project responsibilities.
- Maintain a customer-focused approach to deliver high-quality service to users.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
