Customer Service
Coordinator Customer Services
Dubai, United Arab Emirates
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
Education:
- University Degree
Experience:
- Minimum 1-2 years of experience of sales and/or customer service
Capabilities:
- A strong customer service focus
- Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
- Ability to contribute to a team environment where performance is measured
- Experience in working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills are essential.
- Team Player with high level of collaboration
- Excellent command of English language
- Experience in SAP preferred but not mandatory
Your Mission
- Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
- Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs
- Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.
- Checks stock provisions of open orders, and follows up pending blocked orders
- Keep order book up-to-date reflecting customer cancellations, Purchase drops etc.
- Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
- Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
- Transfers seasonal orders to SAP; sets customer discounts and determines Net order amounts
- Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
- Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.
- Manager Ad-hoc projects and reports as required by the line manager.
- Prepares Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation and Physical Inventory reports.
- Prepares Daily Order Fulfilment report in sales order period.
- Ensuring all packed shipments are invoiced in SAP accurately
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
