E-business / Digital
Intern Fulfillment & Support eCommerce Europe
Herzogenaurach, Germany
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
- Currently enrolled in university and during entire duration of internship
- Strong written and verbal communication skills in English is a must, German is a plus.
- Flexible and able to effectively prioritize multiple tasks in a fast-paced environment.
- Profound analytical skills and good numerical skills
- Acknowledgment of customers' demand and focus on user experience.
- Ability to work independently on assigned tasks and to accept direction on given assignments.
- Proficiency in Microsoft Office products, Microsoft Excel is essential.
- Starting date: 15.09.2024; duration: 6 months
Your Mission
- Support the eCommerce Team in various fulfillment processes, warehouse operations, customer service and the vendor management of the respective 3rd parties.
- Gain insight into pan-European logistics processes and develop expertise regarding the connection between different delivery concepts and their impact on the customer experience and on PUMA.
- Liaise with the e-Commerce warehouse to ensure efficient logistics processes and avoid outbound and return handling backlogs.
- Support the development of customer service processes and handle 3rd level customer inquiries.
- Create and run powerful reporting to monitor warehouse and customer service operations performance and find potential room for improvements.
- Assist the management of value adding services in external warehouses, like jersey flocking or personalization of performance and lifestyle products.
- Project support on dedicated e-commerce strategic topics
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
