Customer Service
CPG Sales Support Coordinator
Castleford, United Kingdom
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
- A passion for golf and good technical golf product knowledge
- A hunger for learning and working within a fun engaging environment
- A good level of planning and organisational skills.
- High levels of learning agility and ability to retain new skills.
- Able to work as part of a team whilst also self-motivated with an ability to work on own initiative.
- Attention to detail and a high level of accuracy.
- Clear and open communication skills.
- Possess a passion for excellence in customer service.
- A solution-oriented mindset and positive approach to a varied complexity of tasks is essential.
- PGA qualification (or equivalent) is helpful but not required
- Knowledge of Excel formulas, v-lookups and pivot tables is essential.
Your Mission
- To ensure customer orders are processed efficiently and comply with customer service standards and target dates.
- Providing retail partners / sales force with support on order updates and stock availability
- Assist retail partners in arranging repair or replacements for any warranty claims
- Navigate internal systems and use Excel to retrieve order data and share with the wider business and retail partners where needed.
- Building lasting relationships with key retail customers.
- Demonstrate initiative to explore possible sales opportunities, building on relationships with retailers to help achieve the potential for their business.
- Liaise with retailers using your intuition and empathy for customers you will understand and anticipate their needs, handling and solving queries.
- Regular liaison with logistics to ensure timely delivery of customer orders.
- Maintain communication with PUMA UK Purchasing team, to always access order statuses.
- Support the Sales Support Supervisor with key projects in service excellence.
- A view to challenge the status quo with an ambition to improve and develop current processes
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
