Customer Service
Coordinator Custom Apparel & Accessories
Carlsbad, United States of America
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
- 1-2 years of office environment/customer service experience
- Some college, or working towards a four-year degree
- Proficient in Microsoft Office (i.e., Word, Excel, Power Point)
- Experience with thread and pantone colors
- Adobe Illustrator experience a plus
- Embird Software or other embroidery software preferred
The Hiring range base pay for this position is $18.70 - $25.98 + Bonus + Benefits
Pay may vary depending on job-related knowledge, skills, and experience
Your Mission
- This position supports the COBRA PUMA GOLF brand.
- Managing daily and ad-hoc reports as needed to support
- Order book Management (consists of running reports in PowerBI, identifying orders that have gone past cancel date, orders on pending cancellation hold and taking necessary steps with these orders).
- Identify orders with missing logo information and work with the sales rep to make sure orders go to production without delay
- Cross reference cresting report with SharePoint orders and identify any missing order forms and work with team and production manager to make sure orders are flowing through production
- Monitor incoming emails for cresting orders, processes orders as needed
- Assist with answering in-bound calls from Customer Service, Sales Representatives and Accounts
- Assisting Custom Apparel & Accessories team with logo color up and production order form creation
- New logo proofing to reps and customers for approval
- Cresting open order book cleanup
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
