Lead. Inspire. Grow.
At PUMA, we move fast, dream big, and empower our teams to chase greatness every day. We’re looking for a bold and driven Part-Time Retail Sales Supervisor who’s ready to lead from the front, someone who thrives in a fast-paced, high-energy environment and wants to build a career with one of the world’s most iconic sports brands.

This isn’t just a job, it’s your opportunity to lead, grow, and make an impact in a global brand that’s constantly pushing the limits of sport and style.

The Role
As a Retail Sales Supervisor, you’ll be the heartbeat of the store, driving performance, building team energy, and creating an unforgettable experience for every customer. You’ll inspire your team to reach new heights while living and breathing PUMA’s values: brave, confident, determined, and joyful.

*Roster for Part Time Supervisor includes availability on BOTH Friday and Saturdays!

What You’ll Do:

• Lead the Floor: Spend most of your time engaging customers, coaching the team, and driving sales.

• Achieve Big: Help the store exceed sales, KPI, and profitability goals through strategy, hustle, and teamwork.

• Inspire & Develop: Mentor and grow a high-performing team that’s passionate about what they do.

• Deliver Exceptional Experiences: Make every customer interaction count, creating loyalty and excitement for the brand.

• Own the Details: Maintain strong operational standards, visual excellence, and brand consistency.

• Stay Flexible: Thrive in a dynamic environment, working across weekends, evenings, and holidays.

What We’re Looking For:

• Experience: 1-2 years of leadership experience in retail (apparel/footwear experience is a plus).

• Leadership: A natural motivator who can inspire, coach, and lift others to perform their best.

• Results-Driven: Proven ability to hit sales targets and build strong team performance.

• Agile & Adaptable: Confident decision-maker who thrives under pressure and moves fast when it matters.

• Communicator: Strong interpersonal and presentation skills, you know how to connect and influence.

Why PUMA?
At PUMA, we’re about more than just sport, we’re about speed, energy, and growth. You’ll join a team that’s competitive, passionate, and driven by progress. Here, every role is a runway for development, with genuine opportunities to advance your career across retail leadership and beyond.

Ready to Run with Us?
Take the leap and become part of a brand that celebrates boldness, ambition, and performance. Apply now and make your move with PUMA, where your leadership and energy will take you further, faster.

JOIN THE FASTEST SPORTS BRAND IN THE WORLD

At PUMA, we’re more than a global sports brand, we’re a team driven by energy, creativity, and a passion for performance. We believe in being brave, confident, determined and joyful in everything we do.

We’re on the hunt for Retail Sales Associates who thrives in a fast-paced retail environment, loves delivering exceptional customer experiences, and wants to be part of a high-performing team.

If you’re passionate about sport, style and street culture — this could be your next move.

THE ROLE

As a Retail Sales Associate, you’ll play a key role in creating memorable customer experiences while helping the store achieve sales and KPI targets.

You’ll bring energy to the shop floor, connect with customers authentically, and represent the PUMA brand with confidence.

Your day-to-day will include:

• Delivering outstanding customer service and product knowledge

• Achieving and exceeding sales and KPI targets

• Supporting visual merchandising and store presentation standards

• Assisting with stock processing and replenishment

• Maintaining a clean, safe and organised store environment

• Supporting loss prevention and operational compliance

• Contributing to a positive and collaborative team culture

WHAT WE’RE LOOKING FOR

We’re looking for someone who brings personality, passion and performance.

Ideally, you’ll have:

• Previous retail or customer service experience (fashion, footwear or sports apparel highly regarded)

• A strong customer-first mindset

• Confidence in achieving sales targets and KPIs

• Great communication skills and a positive attitude

• The ability to work in a fast-paced team environment

• Flexibility to work weekends, evenings and peak trade periods

WHY YOU’LL LOVE PUMA

At PUMA, we celebrate individuality and reward performance. When you join the team, you’ll get access to:

• A vibrant and energetic team culture

• Career development and growth opportunities

• Global brand training and onboarding

• Staff discounts across PUMA product

• The opportunity to work with one of the world’s leading sports brands

BE PART OF SOMETHING BIG

We don’t just sell sportstyle and performance products, we create experiences, inspire confidence, and bring energy to every customer interaction.

If you’re ready to GO WILD with your career and join a brand that moves fast and thinks big, apply now.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for assisting the Store Manager with the recruitment, training, development and succession of high performing, results driven employees. Assist in holding team accountable through productivity conversations, coaching, recognition and performance reviews,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Will act as Store Manager when the Store Manager is away from the store for any reason,
• Ensure completion and effectiveness of training programs,
• Manage and monitor Loss Prevention education and awareness programs,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Attend off-site training and position related meetings as required; travel may be required,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills, ability to present information to large groups,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $25.00 - $28.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Revisar, en conjunto con el jefe de tienda, la distribución y revisión diaria de las acciones y variables de venta para alcanzar los objetivos previstos en el presupuesto de la tienda.
• Revisar, en conjunto con el jefe de tienda, el análisis del perfil de clientes, tendencias de compra, e información de la competencia para impactar y dirigir el negocio.
• Coordinar, junto al jefe de tienda y el área de operaciones, los programas de capacitación para el equipo de trabajo, con el fin de contribuir con una cultura de servicio al cliente.
• Realizar y apoyar al jefe de tienda, en el reclutamiento, entrenamiento, desarrollo y sucesión de personas en la tienda. 
• Mantener el cumplimiento de los procesos y políticas establecidos en la tienda (aperturas/cierres, gestión de ventas, inventarios / bodega, entre otros); de acuerdo a los objetivos establecidos por PUMA.

• 2 a 4 años de experiencia previa en cargos similares.
• Habilidad probada en conocimiento de KPIs del negocio y liderando equipos.
• Conocimientos de office. 
• Conocimientos de sistemas de venta
   

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team auf Basis einer geringfügigen Beschäftigung mit einer Arbeitszeit von 10 Stunden pro Woche (bevorzugt Freitags und Samstags)

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team in flexibler Teilzeit mit einer Arbeitszeit von circa 20 Stunden pro Woche. 

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.

Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.

Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor.Take measures to prevent and resolve conflict situations.Foster effective communication within the team and with other departments.

Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.

Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target.

Store Operations: Process POS transactions (sales, exchanges, discounts and refunds) accurately in comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s  (including but not limited to CR, UPT, ATV).

Loss Prevention: Oversee loss prevention and ensure operational compliance.

Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.

Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.

Reporting: Prepare and analyze sales reports, and provide insights to improve performance.

Compliance: Ensure compliance with company policies, procedures, and legal requirements.

Sales (Profitability Management and performance):

• Essential for achieving sales goals, managing payroll, and ensuring profitability.
• Analytical abilities preparing and analyzing sales reports, and providing insights to improve performance.
• Ability to interpret and diagnose the store performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).

Product Knowledge:

• Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication:

• Crucial for maintaining high standards of customer experience and handling sales transactions accurately.
• Fostering effective communication within the team and with other departments.

Salesfloor Engagement:

• Necessary for spending time on the sales floor, engaging with customers, and coaching employees.

Sales Floor Stock:

• Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

Visual and Presentation Skills:

• Important for ensuring the store's visual presentation meets or exceeds PUMA's VM standards.

Self- leadership:

• Ability to work independently and efficient and be able to manage own emotions and challenges.

Technology:

• Proficiency in retail software, inventory management and POS systems.

Compliance Knowledge:

• Ensuring compliance with company policies, procedures, and legal requirements.

Inventory and Merchandise Management:

• Handling inventory, managing shrink goals, and processing merchandise.

Other skills:

• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
• Minimum of 3 years in a retail environment, with at least 1 year in a supervisory  or senior retail staff role.

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team in flexibler Teilzeit mit einer Arbeitszeit von circa 30 Stunden pro Woche. 

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing

Corporate Benefits

Lead. Inspire. Grow.
At PUMA, we move fast, dream big, and empower our teams to chase greatness every day. We’re looking for a bold and driven Full-Time Retail Sales Supervisor who’s ready to lead from the front, someone who thrives in a fast-paced, high-energy environment and wants to build a career with one of the world’s most iconic sports brands.

This isn’t just a job, it’s your opportunity to lead, grow, and make an impact in a global brand that’s constantly pushing the limits of sport and style.

The Role
As a Retail Sales Supervisor, you’ll be the heartbeat of the store, driving performance, building team energy, and creating an unforgettable experience for every customer. You’ll inspire your team to reach new heights while living and breathing PUMA’s values: brave, confident, determined, and joyful.

What You’ll Do:

• Lead the Floor: Spend most of your time engaging customers, coaching the team, and driving sales.

• Achieve Big: Help the store exceed sales, KPI, and profitability goals through strategy, hustle, and teamwork.

• Inspire & Develop: Mentor and grow a high-performing team that’s passionate about what they do.

• Deliver Exceptional Experiences: Make every customer interaction count, creating loyalty and excitement for the brand.

• Own the Details: Maintain strong operational standards, visual excellence, and brand consistency.

• Stay Flexible: Thrive in a dynamic environment, working across weekends, evenings, and holidays.

What We’re Looking For:

• Experience: 1-2 years of leadership experience in retail (apparel/footwear experience is a plus).

• Leadership: A natural motivator who can inspire, coach, and lift others to perform their best.

• Results-Driven: Proven ability to hit sales targets and build strong team performance.

• Agile & Adaptable: Confident decision-maker who thrives under pressure and moves fast when it matters.

• Communicator: Strong interpersonal and presentation skills, you know how to connect and influence.

Why PUMA?
At PUMA, we’re about more than just sport, we’re about speed, energy, and growth. You’ll join a team that’s competitive, passionate, and driven by progress. Here, every role is a runway for development, with genuine opportunities to advance your career across retail leadership and beyond.

Ready to Run with Us?
Take the leap and become part of a brand that celebrates boldness, ambition, and performance. Apply now and make your move with PUMA, where your leadership and energy will take you further, faster.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

SENIOR STORE MANAGER

TIENDA: PUMA MADERO

¿Estás listo(a) para liderar una de las tiendas más importantes de PUMA México?

En PUMA buscamos a una persona apasionada por el deporte, el retail y el desarrollo de equipos para asumir el reto de dirigir nuestra Flagship Store Madero, un espacio icónico que representa la esencia de nuestra marca y ofrece una experiencia única a miles de consumidores cada año.

Si te apasiona inspirar equipos, impulsar resultados y crear experiencias memorables para nuestros clientes, esta oportunidad es para ti.

TU MISIÓN

Serás responsable de liderar estratégicamente la operación de nuestra tienda insignia, garantizando la excelencia en servicio, ejecución comercial, administración del negocio y desarrollo del talento, manteniendo siempre el espíritu ganador que caracteriza a PUMA.

¿QUÉ HARÁS?

• Liderar y desarrollar equipos de alto desempeño, promoviendo una cultura de colaboración, inclusión y orientación a resultados.
• Impulsar el cumplimiento de objetivos comerciales y financieros a través del análisis de KPI's y la ejecución de estrategias de negocio.
• Garantizar una experiencia excepcional para nuestros consumidores dentro del punto de venta.
• Asegurar la correcta administración de inventarios de alto volumen y la prevención de pérdidas.
• Implementar y mantener los estándares visuales y comerciales de la marca.
• Desarrollar planes de acción basados en análisis de ventas, tráfico, conversión y comportamiento del consumidor.
• Colaborar con diferentes áreas para ejecutar iniciativas estratégicas que impulsen el crecimiento del negocio.
• Formar y acompañar al equipo en su desarrollo profesional y liderazgo.

¿QUÉ BUSCAMOS?

• Experiencia sólida liderando operaciones retail de alto volumen.
• Experiencia gestionando equipos numerosos y diversos.
• Pasión genuina por el deporte, la moda deportiva y la experiencia del cliente.
• Liderazgo inspirador, capacidad de coaching y desarrollo de talento.
• Pensamiento estratégico y orientación a resultados.
• Habilidades analíticas para interpretar KPI's comerciales y financieros.
• Excelente comunicación y capacidad para influir positivamente en otros.
• Inglés intermedio o avanzado.

¿POR QUÉ PUMA?

Porque en PUMA no solo vendemos productos; inspiramos a las personas a ser la mejor versión de sí mismas.

Madero es mucho más que una tienda: es la representación de nuestra marca en uno de los puntos más emblemáticos del país. Liderar esta operación significa dejar huella, desarrollar talento y ser protagonista de una experiencia de clase mundial.

Si estás listo(a) para llevar tu carrera al siguiente nivel y liderar la Flagship Store de PUMA México, queremos conocerte.