Sales Management: Drive and achieve sales, KPIs, and profitability goals.
Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
Store Operations: Oversee daily store operations, including opening and closing procedures.Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules.
Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
Visual Merchandising: Maintain store presentation and visual merchandising standards.
Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
Compliance: Ensure compliance with company policies, procedures, and legal requirements.
Communication: Foster effective communication within the team and with other departments.

Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.

Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

Technology: Proficiency in retail software and POS systems.

Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.

Self- leadership:  Ability to work independently and efficient and be able to manage own emotions and challenges.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

Per incremento organico del nostro negozio PUMA di Scalo Milano ricerchiamo una risorsa di talento che voglia mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

• Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

• Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

• Processare accuratamente le vendite in cassa

• Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

• Processare responsabilmente la merce in entrata e in uscita

• Ambizione nel constatare opportunità di prodotto e comunicarle al management team

• La ricerca è rivolta a candidati di ambo i sessi

• Esperienza nel mondo Retail

• Passione per il brand PUMA e interesse per il mondo commerciale

• Personalità amichevole, affidabile e rivolta al cliente

• Portato/a per il lavoro di squadra e all'apprendimento veloce

• Capacità di offrire elevati livelli assistenza ai clienti e con ottime doti comunicative

• Buona conoscenza informatica e dei programmi MS

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team auf Basis einer geringfügigen Beschäftigung mit einer Arbeitszeit von 10 Stunden pro Woche (bevorzugt Freitags und Samstags)

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

Requirements

• 2–4 years of management experience in retail, managing teams and products.
• Strong communication and motivational skills.
• Strong organizational and time management skills.
• Leadership.
• Microsoft Suite

Reporting to: Senior Manager Merchandising FP EBO

Key Objectives:

• Drive in-season trading and performance management, ensuring optimal stock availability across stores to maximize sales and revenue achievement.

• Collaborate closely with Visual Merchandising (VM) and Retail Operations to execute seasonal rollouts seamlessly in alignment with commercial objectives.

• Ensure timely launch of new-season merchandise, with accurate and on-schedule distribution across all designated stores as per the allocation plan.

• Implement effective replenishment strategies and maintain optimal SKU-level inventory health to minimize lost sales and improve stock productivity.

• Manage RTVs (Return to Vendor) and inter-store stock transfers, reducing slow-moving inventory, improving stock turns, and optimizing store-level assortment.

• Partner with the Buying team to align purchases with store-specific demand, price architecture, and strategic priorities based on forecasting insights.

• Lead weekly and monthly performance reporting, delivering actionable insights and presenting outcomes in trade and sales reviews to drive target achievement.

• Continuously enhance allocation, replenishment processes, and system inputs to improve efficiency and move toward an ideal SKU-level inventory model.

Key Performance Indicators:

• Net Sales Achievement

• Gross Profit :Delivered vs Plan

• Sell Through Achievement

• Markdown :As per Budget

• Optimal Stock Cover

Organizational Relationships:

Internal

• Operations

• Sales

• Buying

• Planning

• Warehouse

External

• Franchise Partners

Eligibility Criteria And Functional  Competencies Required:

• Graduate from a reputed institute

• 4+ years’ experience in Retail Merchandising

• Strong Communication, presentation and organizational skills

• Advance proficiency in excel

• Strong analytical and numerical ability

• Ability to multitask and prioritize based on business needs

• High learning agility, open to adopting new tools and technologies.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Offrir des normes constamment élevées d'expérience client au sein du magasin, conformément aux valeurs de marque et aux normes de service de PUMA,
• Responsable de s'assurer que le magasin atteigne ou dépasse constamment les ventes, les indicateurs clés de performance et les objectifs de rentabilité grâce à l'utilisation efficace de la planification à court et long terme, du contrôle des dépenses, des ventes et du service,
• Assister le gérant de magasin et l'adjoint au gérant de magasin dans le recrutement, la formation, le développement et la succession d'employés performants et axés sur les résultats,
• Responsable du contrôle de la paie et de la planification des services afin de maintenir un emplacement très rentable tout en offrant les plus hauts niveaux de service aux clients,
• Gérer et communiquer les opportunités de marchandise au magasin et/ou au directeur adjoint du magasin,
• Responsable d'atteindre ou de dépasser les objectifs d'inventaire et de réduction; Gérer les décomptes physiques des stocks,
• Responsable de la gestion et du traitement des marchandises entrantes et sortantes,
• Doit se conformer à toutes les politiques et procédures, aux compétences opérationnelles de base et aux responsabilités clés,
• Responsable de maintenir un environnement de travail et d'achat sécuritaire, sain et conforme,
• Obligé de travailler à des horaires non traditionnels; fins de semaine, soirées, jours fériés; des heures supplémentaires peuvent être requises dans ce poste.

• 1 à 2 ans d'expérience dans un environnement de vente au détail ciblé et axé sur le service à la clientèle (de préférence vêtements/chaussures),
• Capacité prouvée à dépasser les objectifs de vente, capacité démontrée à raisonner face à des enjeux complexes, aptitude à présenter de l'information à de grands groupes,
• Un bon joueur d'équipe,
• Excellentes compétences en communication,
• La capacité d'apprendre rapidement,
• Compétences informatiques, connaissances de base sur les programmes MS Office et logiciels de vente au détail
• La capacité de marcher et de bouger constamment est requise. L'utilisation des sens suivants est essentielle pour cette position : parler, entendre, acuité proche et lointaine, perception de la profondeur et champ de vision. Capacité à soulever/porter, pousser/tirer jusqu'à 30 livres régulièrement.

La rémunération de base pour ce poste est de 22,60 $ à 25,60 $ + avantages

(Benefit Summary Full Time)

La rémunération peut varier en fonction des connaissances, compétences et de l’expérience liées au poste.

Resumen

Proporcionar los más altos niveles de servicio a los clientes

Funciones

• Mostrar y promover los valores de la Empresa conociendo los artículos de la marca (según línea y temporada) y aplicando las directrices de la compañía sobre Atención al Cliente.
• Aplicar las etapas de la venta como instrumento para lograr la venta final. Siguiendo las directrices de la compañía
• Atención al cliente: Conocer los gustos y necesidades de los clientes y tendencias del mercado para transmitirlos al Responsable Directo
• Ordenar y mantener el stock de producto del punto de venta (almacenes, pedidos central, etc)
• Mantener el Visual Merchandising del Punto de Venta aplicando los estándares de la compañía.
• Seguimiento del flujo de clientes para la captación de posibles ventas

Requisitos

• Orientación al cliente
• Idiomas

Lead PUMA Oceania's largest FOC store to success!

Are you ready to step into a career that inspires, challenges, and rewards you every step of the way? PUMA Homebush is looking for a passionate and driven Retail Store Manager to lead our largest and high performing Homebush store in Homebush, New South Wales. This isn’t just a store manager role; this is your chance to shape the future of PUMA’s largest FOC store, oversee in-store activations and collaborations, and bring an elevated retail experience to life at Australia’s premier fashion destination.

At PUMA, we’re not just a brand; we’re a movement. This is your opportunity to lead with purpose, drive innovation, and make your mark with one of the fastest-growing sports brands in the world.

What You’ll Do:

At PUMA Homebush, no two days are the same. This isn’t just about managing a store, it’s about leading a movement. You’ll be at the forefront of delivering a world-class experience, driving results, and shaping a team that thrives on innovation and excellence. If you’re ready to take on a role where leadership meets creativity and strategy meets action, here’s what you’ll do:

• Partner for Success - Collaborate with the Store Roster and Area Manager to drive the store’s sales, operations, and team performance.

• Lead by Example - Spend 85% of your time on the sales floor, engaging with customers, coaching your team, and driving results.

• Inspire Growth - Assist in recruiting, training, and developing a high-performing team that embodies PUMA’s brand values.

• Deliver Excellence – Ensure each customer interaction aligns with PUMA’s world-class service standards.

• Optimize Operations – Help manage inventory, loss prevention, and compliance to keep the store running smoothly and profitably.

• Champion the Brand – Support the execution of marketing initiatives and uphold PUMA’s distinctive visual identity.

• Build for the Future – Foster a culture of continuous development, preparing your team for future growth within PUMA.

What We’re Looking For:

Are you a game-changer, a trendsetter, and a leader who thrives in a fast-paced, high-energy environment? We’re searching for someone who doesn’t just meet expectations but shatters them. At our Homebush Store, we need a visionary who can elevate the retail experience, inspire a top-performing team, and drive success in PUMA Oceania's largest footprint site. If you’re ready to take on this challenge and lead with passion, keep reading, we're looking for you. Your experience will include:

• Proven Leadership - 2–4 years of management experience in a customer-focused retail environment, ideally in apparel or footwear.

• Sales Expertise - A track record of exceeding sales targets while managing payroll and expenses.

• Experience in Flagship or High-Traffic Locations - Understanding of the unique challenges and opportunities of a high-profile store.

• Team Builder - A talent for identifying, developing, and retaining top-performing team members.

• Strong Communicator - Excellent interpersonal skills to inspire your team and create outstanding customer experiences.

• Operational Excellence - Organizational skills, attention to detail, and the ability to manage complex operations.

• Tech Savvy - Proficiency in MS Office and other essential tools.

Kick off 2026 on the right foot with PUMA at Homebush, The Largest Store in PUMA Oceania. If you’re ready to lead with passion, drive in-store experiences, and take PUMA to new heights, apply now!