Tu as une expérience réussie d’au moins un an dans la vente, idéalement dans le secteur du textile ou de la chaussure.

Tu maîtrises la relation client et sais communiquer avec aisance.
Ton engagement et ta motivation seront des atouts pour relever ce nouveau challenge.

Passionné.e par le sport, tu es prêt.e à rejoindre notre équipe à Talange en CDI !

Si tu aimes le contact client, que délivrer le meilleur conseil est une seconde nature pour toi, que tu débordes d’énergie et que travailler en équipe te motive au quotidien…

Et surtout, si pour toi, une journée sans rire est une journée perdue…Alors ce poste est fait pour toi !

Rattaché(e) au Store Manager, ta mission principale sera de vendre la gamme de produits PUMA en conseillant les clients pour leur offrir la meilleure expérience en magasin.
 

Parmi tes responsabilités :

• Garantir un haut niveau de service client, en accord avec les standards et les valeurs de la marque.

• Participer aux différentes opérations marketing et aux événements organisés en magasin.

• Assurer la réception et l’expédition des marchandises.

• Contribuer activement à la gestion des stocks et au réapprovisionnement des rayons, en respectant les directives visuelles de présentation des produits.

• Préparer et participer aux inventaires nécessaires.

• Forte habilidade interpessoal, comunicativa e motivadora;
• Gestão de tempo e habilidades de organização;
• Liderança;
• Habilidade em PC, conhecimento de MS-Office, Outlook, Internet.

• Domínio de vendas, VM, liderança, gestão de pessoas, estratégias;
• Responsável direto por garantir que a loja atinja ou ultrapasse consistentemente as vendas, KPIs e metas de rentabilidade através de planejamento de curto e longo prazos, controle de gastos, vendas e serviços;
• Garantir consistentemente elevados padrões de experiência de serviço na loja em sincronia com os valores da marca PUMA e padrões de serviço;
• Construção de relacionamentos construtivos e eficazes com todos os funcionários e atuação como um modelo para a equipe;
• Disponibilidade para atuar em Contagem (Minas Gerais).

• A minimum of one year in a Senior Sales/Management position
• First sales experience preferably in a fast pace retail environment
• Passion for PUMA Brand
• Customer oriented, reliable and friendly personality
• Strong team player
• Excellent communication skills
• Ability to learn fast
• Computer literacy including basic knowledge about common MS programs
• Timekeeping

• Provide consistently high standards of customer experience within the store in accordance with PUMA’s Brand Values and service standards
• Ensure the store is achieving maximum sales  by encouraging the highest levels of service through effective teamwork and promoting the company´s quality standards
• Responsible to open and close store
• Process accurate sales transaction at the cash desk
• Execute and maintain all visual guidelines according to PUMA standards
• Assume responsibility for executing and processing incoming and outgoing merchandise
• Ambition of figuring out merchandise opportunities and communication to Store Management team
• Support the management team to run the store efficiently

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• National Senior certificate
• 3 to 4 years of managerial experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups.

The Retail Store Manager will be responsible for strategically managing and promoting sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management.
• Prepare and administer timely and accurate performance appraisals for each member of the store team.
• Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
• Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
• Responsible for ensuring training programs, both Domestic and Global (required per the role), are successfully completed to drive results within the store.
• Communicate and provide feedback to Area Manager
• Implement, manage and monitor Loss Prevention education, training and awareness programs.
• Directly responsible for execution and processing of both incoming and outgoing merchandise.
• Directly responsible for Loss Prevention and Operational compliance within store.
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
• Participate in new store openings and/or store closings; travel may be required.
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area Manager; travel may be required.
• Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.

Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

• National Senior certificate
• 3 to 4 years of managerial experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups.

The Retail Store Manager will be responsible for strategically managing and promoting sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management.
• Prepare and administer timely and accurate performance appraisals for each member of the store team.
• Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
• Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
• Responsible for ensuring training programs, both Domestic and Global (required per the role), are successfully completed to drive results within the store.
• Communicate and provide feedback to Area Manager
• Implement, manage and monitor Loss Prevention education, training and awareness programs.
• Directly responsible for execution and processing of both incoming and outgoing merchandise.
• Directly responsible for Loss Prevention and Operational compliance within store.
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
• Participate in new store openings and/or store closings; travel may be required.
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area Manager; travel may be required.
• Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.

Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

What We’re Looking For:

Leadership Potential – 2–4 years of retail management experience (apparel or footwear preferred).
Sales Expertise – A proven track record of exceeding targets while managing payroll and expenses.
Team Builder – A passion for recruiting, training, and leading high-performing teams.
Strong Communicator – The ability to inspire your team and connect with customers.
Operational Excellence – Detail-oriented with strong organizational skills.
Tech Savvy – Proficiency in MS Office and essential retail tools.

Why Join PUMA Onehunga?

Innovative Culture – Be part of a brand that’s always pushing boundaries in the sports world.
Career Growth – Build your future with a global leader that invests in your success.
Dynamic Environment – Work in a fast-paced, energetic, and team-oriented atmosphere.

Like all great sporting moments, half-time is your chance to pause, refocus, and get ready to level up. If you're hungry to lead, ready to inspire those around you, and driven to make an impact—this is your moment. Step up and help us take PUMA Onehunga to the next level. Game on.

Make the second half count. Step into a game-changing ASM role at PUMA Onehunga and lead the charge to win big in 2025.

Are you ready to take your retail career to the next level? Join PUMA Onehunga where passion meets performance, and become our Retail Assistant Store Manager! Partner with a driven and motivated Store Manager to lead, inspire, and create a store experience like no other.

At PUMA, we’re more than just a brand, we’re a movement. Join us in shaping the future of sports retail and making an impact as we race toward becoming the Fastest Sports Brand in the world!

What You’ll Do:

Partner for Success – Work alongside the Store Manager to drive sales, elevate store operations, and boost team performance.
Lead by Example – Spend 90% of your time on the sales floor, engaging with customers and coaching your team.
Inspire Growth – Recruit, train, and develop a high-performing team that lives and breathes PUMA’s values.
Deliver Excellence – Ensure every customer experience reflects PUMA’s world-class service.
Optimize Operations – Manage inventory, loss prevention, and store compliance for a smooth-running, profitable store.
Champion the Brand – Bring PUMA’s marketing initiatives and visual identity to life.
Build for the Future – Foster a culture of learning and development, setting your team up for success.

• Un à deux ans d’expérience dans un poste de gestion dans un environnement centré sur le service à la clientèle (préférablement dans le vêtement ou la chaussure) avec des résultats probants.
• Compétences prouvées de dépasser les objectifs de ventes tout en rencontrant ceux des coûts de personnel.
•  Expérience reconnue en recrutement de personnel, capacité d'identifier, recruter, former, développer et retenir les meilleurs talents ainsi que les meilleures équipes.
• Capacité de raisonnement dans des situations complexes.
• Fortes aptitudes en communication interpersonnelle et capacité de présenter de l'information à un large auditoire.
• Bilingue (anglais et français) au Québec.
• Il est requis de se déplacer et de marcher constamment dans le cadre de ces fonctions. Ce poste implique d'être fréquemment en position stationnaire debout, de lever les bras, de pencher ou tourner la tête et le cou, de maintenir son équilibre en marchant et en utilisant des échelles ou des escabeaux, ainsi qu'à l'occasion de s'agenouiller, s'accroupir, se pencher ou se courber à partir de la taille et s'asseoir afin d'aider les clients et assurer la maintenance du magasin et de son entrepôt.
• L'employé doit occasionnellement tirer ou pousser de l'équipement tel que des étagères, diabolos, chariots et présentoirs avec une force de 20 lb et aussi soulever, transporter et placer des boîtes et des produits d'un poids allant jusqu'à 30 lb (13.6 kg) à des hauteurs pouvant aller jusqu'à 131 po (3.33 m) en utilisant une échelle.
• Il est critique pour ce poste de pouvoir parler, entendre, voir de près et de loin, percevoir la profondeur et avoir un bon champ de vision.
• Il est critique que l'employé puisse avoir les capacités cognitives suivantes; une bonne compréhension de lecture, des connaissances de base en calcul, mathématiques et en écriture, une capacité à résoudre des problèmes complexes, et être à l'aise avec l'utilisation des ordinateurs.
• Les éléments environnementaux sont l'opération de commandes aux pieds pour les opérations de déplacement des étagères sur roulettes et travailler en hauteur.

• Responsable d’assurer que le magasin puisse atteindre ou surpasser, de façon constante, les objectifs de vente, de rentabilité et des KPI, en utilisant efficacement une planification à court et à long terme, en exerçant un contrôle des dépenses, des ventes et du service.
• Garantir de manière constante des standards élevés d’expérience auprès de la clientèle au sein du magasin, conformément aux valeurs de la marque et aux normes de service de PUMA.
• Passer 90% de son temps au travail dans l'espace de vente afin d'interagir avec les clients, vendre et former les employés.
• Seconder le gérant du magasin et l'assistant gérant pour le recrutement, la formation, le développement et la relève d'associés aux ventes très performants et axés sur les résultats.
• Répondre du contrôle de la paye et de l’ordonnancement axé sur le service, de manière à maintenir un établissement très rentable tout en offrant le meilleur service à la clientèle.
• Gérer et faire le suivi de la formation et des programmes de sensibilisation reliés à la prévention des pertes.
• Directement responsable de maintenir la conformité au programme de prévention des pertes au sein du magasin.
• Atteindre ou même dépasser tous les objectifs de gestion des stocks et de gestion des pertes.
• Gérer et communiquer au gérant du magasin ou à l'assistant gérant les perspectives relatives aux produits.
• Participer aux ouvertures de nouveaux magasins ou aux fermetures; un déplacement peut être requis.
• Responsabilité du traitement exact des ventes, des échanges et des remboursements au comptoir-caisse, de la bonne utilisation du système de point de vente, de traiter les formulaires consciencieusement et de s'assurer que les rabais appropriés sont utilisés lorsqu'il y a lieu. Responsabilité de traiter les transactions des employés en conformité avec la politique sur les rabais aux associés.
• Assurer la mise en œuvre et le suivi de toutes les directives visuelles en plus de garantir que la présentation visuelle du magasin respecte en tout temps ou même dépasse les exigences de PUMA.
• Maintenir l'organisation matérielle du magasin afin de rencontrer les directives du service des installations et communiquer rapidement toute demande en matière d’entretien.
• Se conformer à toutes les politiques et procédures, aux compétences d'opérations essentielles et aux principales responsabilités.
• Suivre toutes les exigences en matière de santé et sécurité afin de maintenir un environnement conforme, sain et sécuritaire pour tous les associés et clients du magasin.
• Obligation de travailler durant des heures non traditionnelles; fins de semaine, soirs, jours fériés. Temps supplémentaire si nécessaire.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $19.50-$22.50/hour + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

OFRECEMOS:

- Prestaciones superiores de Ley.

- Bono por desempeño.

- 2 días de descanso por semana.

- Oportunidad de crecimiento por desarrollo.

FUNCIONES:

• Garantizar consistentemente altos estándares de experiencia de servicio dentro de la tienda en sincronía con los valores de marca PUMA y los estándares de servicio.

• Responsable de reclutar, entrenar, desarrollar y remplazar el alto rendimiento, gestión de resultados y de los asociados.

* Preparar y administrar evaluaciones de desempeño oportunas y precisas para cada miembro del equipo de la tienda.

• Hacer a cada miembro de la tienda responsable de cumplir o exceder expectativas de la compañía a través de conversaciones semanales de productividad, coaching diario en el momento, reconocimiento por rendimiento y acciones de desarrollo según sean necesarias.

• Invertir el 85% del horario laboral en piso de ventas, atrayendo clientes, vendiendo, y coacheando asesores.

• Comunicar y proveer retroalimentación al Area/District Manager

* Implementar, gestionar y monitorear programas de prevención de pérdidas, entrenamiento y concientización.

• Du hast Erfahrung als Filialleiter*in, Store Manager*in oder Verkäufer*in mit Führungserfahrung
• Du arbeitest Kundenorientiert (Vollzeit) und bist eine zuverlässige und freundliche Persönlichkeit
• Du bist dazu in der Lage neue Dinge, Systeme und Erfahrungen im schnelllebigen Einzelhandelsumfeld zu lernen
• Du besitzt die Fähigkeit, Talente zu identifizieren und weiterzuentwickeln
• Du bist ein Organisationstalent mit gutem Zeitmanagement und hast Interesse an Innovationen und Veränderung
• Du kommunizierst sicher in Deutsch und Englisch

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing

• Du unterstützt PUMA, die schnellste Sportmarke der Welt zu werden
• Du hast ein umfassendes Verständnis davon, wie dein Store funktioniert und nutzt deine Erfahrung als Filialleiter*in im Einzelhandel
• Du stellst Mitarbeiter*innen ein, förderst, schulst, coachst, motivierst und führst sie zu einem leistungsfähigen und ergebnisorientierten Team
• Du gewährleistest in deinem Store eine konstant hohe Kundenzufriedenheit, prüfst die Umsetzung aller Visual Merchandising Standards, überwachst den Warenverkehr und erzielst eine effektive Kostenkontrolle
• Du analysierst die KPI’s deines Stores und arbeitest zusammen mit deinem Team daran, die Ziele zu erreichen oder sogar zu übertreffen
• Du bist dazu bereit, Entwicklungsmöglichkeiten auch an anderen Standorten innerhalb von Deutschland oder Europa anzunehmen

Requisitos

• Orientación al cliente
• Idiomas

Funciones

• Mostrar y promover los valores de la Empresa conociendo los artículos de la marca (según línea y temporada) y aplicando las directrices de la compañía sobre Atención al Cliente.
• Aplicar las etapas de la venta como instrumento para lograr la venta final. Siguiendo las directrices de la compañía
• Atención al cliente: Conocer los gustos y necesidades de los clientes y tendencias del mercado para transmitirlos al Responsable Directo
• Ordenar y mantener el stock de producto del punto de venta (almacenes, pedidos central, etc)
• Mantener el Visual Merchandising del Punto de Venta aplicando los estándares de la compañía.
• Seguimiento del flujo de clientes para la captación de posibles ventas