Requisitos

• Orientación al cliente
• Idiomas

Resumen

Proporcionar los más altos niveles de servicio a los clientes

Funciones

• Mostrar y promover los valores de la Empresa conociendo los artículos de la marca (según línea y temporada) y aplicando las directrices de la compañía sobre Atención al Cliente.
• Aplicar las etapas de la venta como instrumento para lograr la venta final. Siguiendo las directrices de la compañía
• Atención al cliente: Conocer los gustos y necesidades de los clientes y tendencias del mercado para transmitirlos al Responsable Directo
• Ordenar y mantener el stock de producto del punto de venta (almacenes, pedidos central, etc)
• Mantener el Visual Merchandising del Punto de Venta aplicando los estándares de la compañía.
• Seguimiento del flujo de clientes para la captación de posibles ventas

What You Bring to the Fast Lane:

• Experience: 1-2 years in a customer-focused retail environment, ideally in apparel or footwear, with a track record of not just meeting but smashing sales goals.

• Sales Savvy: A natural talent for connecting with customers and closing deals, especially in a high-energy, commission-based environment.

• Communication Skills: The ability to communicate effectively and with confidence, whether it’s one-on-one with customers or collaborating with your team.

• Quick Thinking: A knack for solving problems on the fly and staying cool under pressure in a bustling retail environment.

• Passion and Drive: An authentic love for sports, fashion, and creating unforgettable retail experiences.

Why PUMA?

This isn’t just a job—it’s your chance to be part of a global powerhouse that’s redefining sports and fashion. At PUMA, you’ll be part of a team that’s fast, fearless, and unstoppable. You’ll have the opportunity to showcase your talents, grow your skills, and contribute to a brand that’s always ahead of the game. Plus, you’ll do it all while sporting the coolest gear on the market.

Ready to Race with Us?

If you’re ready to accelerate your career and be part of a retail experience like no other, we want to hear from you. Apply today and take your place in the PUMA team!

PUMA Australia—Forever Faster.

Sprint into Action with PUMA Australia! Join Us as a Casual Retail Sales Associate and Make an Impact

At PUMA Australia, we don’t just keep up—we set the pace. We’re on the hunt for energetic and driven individuals to join our team as Casual Retail Sales Associates. If you’re ready to turn up the heat, deliver unforgettable customer experiences, and be part of something extraordinary, this is your moment to shine.

Your High-Octane Mission:

As a Casual Retail Sales Associate at PUMA, you’ll be in the fast lane, driving sales and creating a shopping experience that’s as exhilarating as our brand. You’re not just selling—you’re fueling the passion of every customer who walks through our doors. Here’s how you’ll make it happen:

• Smash the Targets: Crush sales goals, KPIs, and profitability targets, keeping PUMA at the top of every shopper’s list.

• Elevate Every Interaction: Deliver VIP-level service that reflects PUMA’s dynamic brand values, making every customer’s shopping experience unforgettable.

• Stay Ahead: Complete all necessary training to stay sharp and in-the-know, ready to guide customers through our latest and greatest products.

• Protect the PUMA Pride: Engage in Loss Prevention strategies and ensure operational excellence to keep our store running smoothly.

• Visuals that Wow: Keep our store looking fresh and stylish, maintaining PUMA’s high standards for visual merchandising and creating displays that turn heads.

• Team Spirit: Dive into new store openings, support store closings, and keep the energy high as you work alongside a team that’s as fast-paced and passionate as you are.

What You Bring
We’re after someone who thrives in a fast-paced environment and is ready to commit full-time to making an impact.

• 1–2 years of retail stockroom experience (apparel/footwear preferred)

• Proven results achieving inventory and shrink targets

• Strong organizational and communication skills

• Comfortable with the physical demands of lifting, moving, and climbing

• Clear-thinking problem solver who thrives under pressure

Your Career, Powered by PUMA
This is more than a job it’s a full-time opportunity to build your career with one of the most dynamic sports brands in the world. You’ll be part of a global team, surrounded by energy, ambition, and endless possibilities.

Ready to own the stockroom and make your mark? Apply now and join PUMA full-time.

Step Into the Fast Lane: Join PUMA as a Full-Time Retail Stockroom Associate

At PUMA, speed drives everything we do. We’re more than a sports brand we’re a global movement, built on energy, ambition, and performance. Now we’re looking for a Full-Time Retail Stockroom Associate who’s ready to take charge of the back-of-house and power the success of our store every single day.

Own the Back of House
Behind every winning customer experience is a flawless stockroom and you’ll be the one making it happen. With full-time commitment, you’ll ensure product flows efficiently, the floor stays replenished, and every detail is under control.

• Take full ownership of stockroom operations and organization

• Maintain a world-class setup that supports speed and accuracy

• Oversee replenishments to keep the sales floor fully stocked

• Manage stock transfers, shipments, and product intake with precision

• Identify and resolve discrepancies quickly

Drive Operational Excellence
This role isn’t just about moving stock it’s about keeping the business sharp. You’ll own targets, track compliance, and make sure our store stays at the top of its game.

• Achieve and exceed inventory accuracy and shrink goals

• Lead and prepare for stock takes and audits

• Ensure safety, compliance, and operational discipline are always met

• Keep the stockroom presentation aligned with PUMA’s global standards

• Communicate merchandise opportunities to store leadership

Lead and Support the Team
At PUMA, teamwork is everything. In this role, you’ll guide and support colleagues, sharing expertise and raising the bar on stockroom operations.

• Train and mentor new team members on stockroom best practice

• Model consistency, precision, and a can-do attitude

• Partner with store leadership to keep performance at its peak

Proveer el más alto nivel de servicio a clientes PUMA dentro de una Retail Store para alcanzar o exceder ventas, KPIs,

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position starts at is $25.50- 31.50 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Responsible for assisting the Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Will act as Store Manager when the Store Manager is away from the store for any reason
• Manage and monitor Loss Prevention education and awareness programs
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Attend off-site training and position related meetings as required; travel may be required
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $30.00-$33.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Responsible for assisting the Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Will act as Store Manager when the Store Manager is away from the store for any reason
• Manage and monitor Loss Prevention education and awareness programs
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and complaint working and shopping environment
• Attend off-site training and position related meetings as required; travel may be required
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 2-3 Jahre Führungserfahrung in einer fokussierten, kundenorientierten Einzelhandelsumgebung (vorzugsweise Bekleidung/Schuhe)
• Leidenschaft für die Marke PUMA
• Handelsgeschick und finanzielles Kostenbewusstsein
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Fähigkeit, Mitarbeiter zu rekrutieren, zu motivieren und zu schulen
• Starke Kommunikations-, Motivations- und Präsentationsfähigkeit
• Starkes Organisationstalent und gutes Zeitmanagement
• Sicheres Auftreten bei der Präsentation von Informationen vor einer großen Gruppe
• Interesse an Innovation und Veränderung
• Computerkenntnisse, grundlegendes Know-how über MS-Office einschließlich dem Gebrauch von Outlook, Excel, PowerPoint und Internet

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing

• Du stellst gemeinsam mit dem Store Manager sicher, dass der Store durch den effektiven Einsatz von kurz- und langfristiger Planung, Kostenkontrolle und erstklassigen Service kontinuierlich die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du gewährleistest eine gleichbleibend hohe Kundenzufriedenheit innerhalb des Stores gemäß unseren PUMA Werten und den etablierten Service Standards
• Du übernimmst Verantwortung für die akkurate Ausführung von Verkäufen, Umtauschen, Rückerstattungen und Rabattaktionen an der Kasse während du sicherstellst, dass die Richtlinien der Discount Policy & Procedures eingehalten werden
• Du unterstützt den Store Manager bei der Rekrutierung, dem Training, der Weiterbildung und der Nachfolgebesetzung sowie bei der Vorbereitung und Verwaltung der Leistungsbewertungen des Teams
• Du verstehst es, die Kunden zu analysieren, Trends und wettbewerbsfähige Informationen, die das Geschäft beeinflussen, zu erkennen und so das Business gemeinsam mit dem Store Manager anzutreiben
• Du übernimmst Verantwortung für Loss Prevention und operational compliance innerhalb des Stores; Du verwaltest, erreichst und versuchst alle Inventory & Shrink Ziele zu übertreffen; Du kontrollierst und verwaltest den physischen Bestand
• Du unterstützt den Store Manager bei der Kommunikation, Verwaltung und Ausführung aller marketingangetriebenen Initiativen und Events innerhalb des Budgets und gemäß allen festgelegten Leitfäden
• Der Vertrag ist vorerst befristet auf 1 Jahr
• Du bist dazu bereit, Entwicklungsmöglichkeiten auch an anderen Standorten innerhalb von Deutschland oder Europa anzunehmen

• Du hast Erfahrung als Filialleiter*in, Store Manager*in oder Verkäufer*in mit Führungserfahrung
• Du arbeitest Kundenorientiert (Vollzeit) und bist eine zuverlässige und freundliche Persönlichkeit
• Du bist dazu in der Lage neue Dinge, Systeme und Erfahrungen im schnelllebigen Einzelhandelsumfeld zu lernen
• Du besitzt die Fähigkeit, Talente zu identifizieren und weiterzuentwickeln
• Du bist ein Organisationstalent mit gutem Zeitmanagement und hast Interesse an Innovationen und Veränderung
• Du kommunizierst sicher in Deutsch und Englisch

YOUR BENEFITS @PUMA Retail Germany:

• 34 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing über BusinessBike

• Du unterstützt PUMA, die schnellste Sportmarke der Welt zu werden
• Du hast ein umfassendes Verständnis davon, wie dein Store funktioniert und nutzt deine Erfahrung als Filialleiter*in im Einzelhandel
• Du stellst Mitarbeiter*innen ein, förderst, schulst, coachst, motivierst und führst sie zu einem leistungsfähigen und ergebnisorientierten Team
• Du gewährleistest in deinem Store eine konstant hohe Kundenzufriedenheit, prüfst die Umsetzung aller Visual Merchandising Standards, überwachst den Warenverkehr und erzielst eine effektive Kostenkontrolle
• Du analysierst die KPI’s deines Stores und arbeitest zusammen mit deinem Team daran, die Ziele zu erreichen oder sogar zu übertreffen
• Du bist dazu bereit, Entwicklungsmöglichkeiten auch an anderen Standorten innerhalb von Deutschland oder Europa anzunehmen

Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service: optimize product presentation, arranging and displaying products in a way that highlights their features and benefits, creating attractive and engaging displays that draw customers' attention and encourage them to make purchases.

Visual Merchandising Abilities: Conducting full pre-sale preparation of products, arranging and displaying goods according to PUMA VM Standards, and maintaining store presentation and visual merchandising standards.

Technology: Proficiency in retail software, POS and inventory management systems.

Analytical Abilities: Preparing and analyzing sales reports, and providing insights to improve performance.

Collaboration & Communication Skills: Fostering effective communication within the team and with other departments. work closely with other departments, such as marketing and sales, to ensure that visual merchandising efforts align with promotional activities and sales goals.

Compliance Knowledge: Ensuring compliance with company policies, procedures, and legal requirements.

Self- leadership:  Ability to work independently and efficient and be able to manage own emotions and challenges.

Enhancing the store's appearance and promoting sales culture within a retail store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products/merchandise to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing warranty documents, packing purchases, and handling exchanges.

Visual Merchandising: Conduct full pre-sale preparation of products, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display merchandise according to the PUMA's VM standars.Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing. Maintain store presentation and visual merchandising standards.

Reporting: Prepare and analyze sales reports, and provide insights to improve performance.

Monitoring and Adjusting Displays:  update and adjust displays to keep them fresh and relevant and to reflect new products, seasonal themes, or promotional events.

Compliance: Ensure compliance with company policies, procedures, and legal requirements.

Communication: Foster effective communication within the team and with other departments.

Training and Supporting Store Staff: Take proactive approach upon request in training a store staff on visual merchandising techniques and ensuring that they understand the importance of maintaining high visual standards.

What You Bring:

• Experience: 1-2 years in a customer-focused retail environment, ideally in apparel or footwear, with a track record of smashing sales goals.
• Sales Savvy: Proven ability to exceed targets, especially in a commission-based role, and a natural flair for connecting with customers.
• Communication Skills: Strong ability to convey information and ideas clearly, whether it’s one-on-one with customers or presenting to a group.
• Problem-Solving: Ability to think on your feet and navigate complex situations with ease.
• Passion for Retail: A love for sports, fashion, and creating memorable customer experiences.

Why PUMA?

At PUMA, we’re more than just a brand—we’re a community of passionate individuals driven by the thrill of pushing boundaries and exceeding expectations. As a Retail Sales Associate, you’ll be empowered to make an impact, develop your skills, and grow your career in a fast-paced, exciting environment. Plus, you’ll get to wear the coolest gear while doing it!

Ready to Run with Us?

If you’re ready to take your retail career to the next level and be a part of something extraordinary, we want to hear from you. Apply today and let’s shape the future of sports retail together!

PUMA—Forever Faster.

Join the PUMA Team: Be the Game-Changer in Retail!

Are you ready to unleash your potential and run with the world’s fastest sports brand? At PUMA, we don’t just sell sportswear—we embody the spirit of performance and speed. We're on the lookout for dynamic Retail Sales Associates who are passionate about providing top-tier customer service and driving sales to new heights. If you're ready to sprint towards success, this is your moment!

Your Mission:

As a Retail Sales Associate at PUMA, you'll be at the forefront of our retail experience. Your role will go beyond selling; you'll be shaping the customer journey and ensuring every interaction leaves a lasting impression. Your key responsibilities include:

• Achieve and Exceed Goals: Consistently hit and surpass sales targets, KPIs, and profitability goals, ensuring that PUMA stays ahead in the race.
• Deliver Unmatched Customer Service: Provide every customer with an unforgettable experience that embodies PUMA’s values and service excellence.
• Continuous Learning: Complete all required training programs to stay ahead of the game and drive outstanding results.
• Champion Loss Prevention: Stay vigilant and proactive in safeguarding our store’s assets through education and adherence to protocols.
• Merchandising Excellence: Ensure every product is displayed to perfection, maintaining PUMA’s visual standards and creating a vibrant shopping environment.
• Operational Mastery: Execute and process merchandise efficiently, ensuring smooth operations and a seamless shopping experience.
• Contribute to the Team: Be a vital part of our store’s success, whether it’s supporting new store openings or maintaining store conditions.