• Minimum 5 years relevant working experience in garment industry
• Diploma Holder or Post-Secondary/University Graduate in Garment Technology
• Possess experience in quality control system & AQL system will be an advantage
• Strong experience in sports wear. Able to work under pressure and attend to details
• Good command in written & spoken English & Vietnamese. Proficient in Mandarin in an advantage
• Proficient in MS Word, Excel, Power Point
• Patient, goal-oriented personality and cross-cultural sensitivity and ownership
• Strong technical knowledge and skill
• Mature, Self-motivated, enthusiastic, pro-active and strong trouble skills
• Positive thinking, team working with excellent Interpersonal and communication skill

• Responsible in ensuring Puma products specifications, standards and protocols are adhere by Suppliers; help to support the Suppliers for improvement
• Responsible for the system procedures both Quality and Technical Audit  
• Ensure the right quality testing and inspection standard are met
• Conduct the Pre-Production Meeting, identify the foresee issue and risks operation prior to bulk production
• Carry out the In Line, Pre Final, Final Inspection for Arsenal and if no CFA in the Factory
• Conduct initial training of CFA and do the Certification in case the QA Manager of the Branch is not available
• Ensure to highlight the quality problems of the products, procedures, organization if any, work out with Suppliers, the preventive measures concrete action plan for the improvement
• Responsible for generating the inspection reports and share the reports to respective Suppliers and report directly to the QA Manager and cc copy the Branch Manager and Senior Manager Compliance
• Responsible for communicating the claims coming from the customer and follow up and back up from the Quality Manager/ Branch Manager
• Responsible for the improvement with a good relationship and communications with Suppliers, Production team, QA colleagues and immediate superior

• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Commercial acumen. Interest in innovation and change. Leadership. PC-skills, MS-Office Knowledge, Lotus Notes, Internet

• Strategically manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world
• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for recruitment, training, development and succession of high performing, results driven Associates. Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store. Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager. Implement, manage and monitor Loss Prevention education, training and awareness programs
• Directly responsible for execution and processing of both incoming and outgoing merchandise. Directly responsible for Loss Prevention compliance within store. Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts. Manage and communicate merchandise opportunities to Area or District Manager
• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures. Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required. Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards. Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
• Required to comply with all operational core competencies and key accountabilities. Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates. Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required
• Work based in Vincom Quang Trung, Go Vap/Vincom Dong Khoi, HCMC

• Preferred bachelor degree
• 5-8 years working experience in bags and accessories, preferably in the sport equipment business
• Highly motivated individual with excellent communication skills, focus on details and proactive problem solving ability. Able to work under pressure, independently and as part of a team on assigned tasks
• Familiar with manufacturing processes, materials and material testing.
• Able to lead manufacturers towards improvements of development and production process
• High proficiency in English or Mandarin would be considered a plus

• Establish business relationship with all related suppliers
• Work with suppliers on sample development independently
• Build up a clear and transparent relationship with product creation team and suppliers
• Communicate/comment/interact with product creation team and suppliers on problems regarding sample development and future bulk production. Detailed job follow up starting from sketching up to samples delivery. Samples, artwork, materials, strike offs and lab dips follow up / approvals
• Ensure adherence to development calendar and timeline of each season including but not limited to sample delivery is on time and samples are developed as expected
• Understand and monitor production plans and capacity usage with factories. Involve in the solution of production issues. Understand and monitor quality levels in factories
• Promote and keep a transparent cost monitoring system and maintain requested data storage

Education:

University Degree in Business / Management / Marketing or equivalent

Advanced understanding of Supply Chain, Finance and Marketing

Professional:

Functional: 10+ years in Sales / Retail

Industry: Sport, FMCG, Consulting

Leadership: 4+ years in matrix org

IT Skills:

Excel: Advanced

PowerPoint: Advanced

Language Skills:

Fluent in English in both written & spoken

Competencies:

Influencing and Communication

Analytical Thinking / Problem Solving

Strategic Acumen / Business Focus

Result orientation

Negotiation

Proven interpersonal, presentation and facilitation abilities to operate effectively with cross-functional teams

Functional Skills:

Excellent intuitive understanding of the wholesales business, competitive environment and future demands in the industry

Key Account Management

Business Presentation

Business planning and forecasting

The Head of Sales and Business Development is responsible for driving profitable and sustainable market share and net sales growth in alignment with the wholesale financial targets. This position leads the wholesale strategy execution across key accounts, ensures standardized practices in sales operations, builds and develops the local sales team, and plays a pivotal role in supporting the brand’s mid- to long-term strategy in Vietnam. The ideal candidate will embody strong commercial acumen, leadership capabilities, and a collaborative mindset, while delivering operational excellence in line with PUMA’s standards

Task 1: Wholesale Leadership and Customer Relationship Management

• Lead all wholesale activities with the objective of becoming the ‘preferred partner’ in the market
• Build and maintain strategic relationships with key decision-makers in all major accounts
• Foster transparent, data-driven partnerships that ensure mutual commercial success and long-term growth

Task 2: Strategy Execution and Sales Standardization

• Support the development and localization of PUMA’s wholesale strategy
• Ensure seamless implementation of regional sales initiatives, including account management frameworks, segmentation models, and trade terms policies
• Drive executional excellence across all wholesale operations

Task 3: Sales Performance, Forecasting and Reporting

• Forecast, track, and report performance against key sales KPIs, including sales revenue, margins, trade terms compliance, and order book status
• Analyze customer performance, market trends, competitor activities, and sell-thru data
• Provide actionable insights to optimize ROI and identify new growth opportunities

Task 4: Strategic Support and Business Planning

• Collaborate with senior local management to define and implement mid- to long-term brand and sales strategies
• Contribute to GTM (Go-To-Market) planning and resource prioritization to ensure alignment with business objectives

Task 5: Business Development Initiatives

• Identify and explore new business opportunities, channels, and partnerships to expand PUMA’s market reach and revenue streams
• Collaborate with cross-functional teams to evaluate commercial viability, develop entry strategies, and support implementation of new initiatives
• Monitor industry trends and competitor activities to stay ahead in a dynamic retail landscape

Task 6: Sales Organization Development and People Leadership

• Recruit, structure, and scale the Vietnam wholesale team in alignment with organizational blueprints and business needs
• Set clear performance expectations and KPIs for direct reports
• Develop, coach, and inspire team members, promoting a high-performance and collaborative culture

• One year of experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with a results-driven track record
• Proven ability to exceed sales goals, (previous work in a commission-based position preferable), demonstrated ability to provide high levels of customer service, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• Strategically provide the highest levels of service to PUMA customers within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA as the most desirable sports lifestyle brand in the world
• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for attending, participating in and demonstrating proficiency in all training programs, both Domestic and Global, and achieving required results within Store
• Analyze customer profiles, identify buying trends, and competitive information to impact and drive business. Attend and participate in Loss Prevention education, training and awareness programs. Responsible for Loss Prevention compliance within store. Prepare store and participate in Physical Inventory counts as directed by Store Manager
• Communicate merchandise opportunities to Store Manager. Participate in all Marketing opportunities and events as required by Store Manager
• Participate in new store openings and/or store closings; travel may be required. Attend all offsite training and position related meetings as required by Store Manager; travel may be required
• Responsible for execution and processing of both incoming and outgoing merchandise. Accountable for ensuring execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Manager in a timely manner 
• Required to comply with all operational core competencies and key accountabilities. Abide by all requirements necessary to maintain a safe and compliant working environment; required to report all instances when this is not achieved
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position