Experience:

• 4–6 years in E-Commerce operations, ideally in fashion, sportswear, or consumer goods.

• Fluency in E-Commerce best practices and technical environment.

• Must have experience in working with E-Commerce systems such as Salesforce Commerce Cloud, Magento or similar.

• Experience in project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus.

• Demonstrated success in driving process improvements and managing external development partners.

Capabilities:

• Strong analytical skills and data-driven decision-making.

• Fluency in English (spoken and written).

• Excellent written and verbal communication skills.

• Customer-centric mindset with a strong focus on user experience.

• Ability to prioritize and manage multiple projects in a fast-paced environment.

• Experience managing vendor relationships and cross-functional teams.

• Independent, self-motivated, and adaptable to changing priorities.

• High energy, initiative, and professionalism.

• Solid understanding of E-Commerce technology, payment processes, and retail metrics (e.g., margin, sell-through, demand curves).

Education:

• Bachelor’s degree

As Manager E-Commerce Operations, you will lead the operational engine of PUMA’s digital commerce business across various online channels. This role is ideal for a proactive, change-driven leader who thrives on identifying inefficiencies and driving continuous improvement. You will be responsible for ensuring seamless execution across fulfillment, payments, customer service, inventory synchronization, and order management - while constantly optimizing processes and collaborating with internal teams and external partners, including the web development agency, to support scalable growth and an exceptional customer experience.

Unified E-Commerce Operations

• Manage daily operations across PUMA.com and marketplace platforms, including order processing, payment handling, returns, and customer service.

• Ensure real-time stock synchronization across all digital channels to maintain availability and prevent overselling.

• Oversee the Order Management System (OMS) to ensure accurate order routing, inventory visibility, and timely fulfillment.

• Support operational setup between marketplace integrators and warehouse systems to ensure smooth order flow and fulfillment.

Process Optimization & Innovation

• Continuously analyze workflows, identify inefficiencies, and implement improvements across logistics, payments, OMS, and customer service.

• Collaborate closely with the web development agency to implement technical enhancements that improve operational efficiency and customer experience.

• Drive automation and scalability through system upgrades, integrations, and vendor collaboration.

• Live a culture of operational excellence and continuous improvement across the team and partners.

Cross-Functional Collaboration

• Work closely with warehousing, merchandising, IT, and finance teams to align operations with business goals.

• Manage external partners including 3PLs, PSPs, customer service vendors, marketplace platforms, and the web development agency to ensure high performance and accountability.

Customer Experience & Quality Assurance

• Resolve escalated customer issues (3rd level) with empathy and efficiency.

• Coordinate testing of new features and platform updates across devices and browsers, ensuring operational readiness and quality.

Performance Monitoring

• Develop and maintain dashboards to track KPIs such as order accuracy, on-time shipment, return rates, and customer satisfaction.

• Monitor OMS and warehouse performance to ensure timely and accurate order fulfillment.

• Use data insights to inform decision-making and drive operational improvements.

• 3+ years of cataloguing experience.
• Has proven ability to work cross-team and synthesize feedback and input from marketing, product management, sales, market research, internal and external partners.
• Ability to manage multiple projects at one time
• Self-starter who can work independently.
• Experience in fashion retail or eCommerce.
• Strong written and communication skills.
• In depth knowledge of MS office (Excel, Word, etc)
• Ability to quickly learn and master content/data management tools.
• Is creative and collaborative with an eye for detail and is very organised
• In depth knowledge and excellence in MS Office and MS Suite.
• Inclination to learn new tools/technologies is a plus.
• Prior knowledge of PIM, iPIM, SFCC, is an added advantage but not a compulsion.

• Collates information from various data sources and creates templates for PUMA and its marketplaces. Enter product information, upload pictures and other files while ensuring accuracy. Expected to work on several projects cross functionally that would enhance customer experience on digital platforms.
• Consistently ensure accuracy of relevant product data for items available online and update where necessary.
• Works closely with merchandising, studio and E-commerce sales teams.
• Ensures daily targets are being met and relevant trackers/dashboards are maintained timely.
• Uses other complementary online tools available for publishing information and to optimize online shopping experience.
• Maintain documentation/guidelines/SOP to support new products updates.
• Quality check of current uploads to identify and fix catalogue defects.
• Make all listings as informative and appealing as possible to maximize and create consumer delight

• Turn around time of Content Go-Live
• Data Quality & Accuracy

• Internal: Marketplace Growth Managers, Pricing & Merchandising Managers, Studio Editors, Planning Managers, Content Writer
• External: Marketplace Category Managers

技術的な専門性より、プロジェクト進行管理能力・関係者との調整能力（対グローバル含む）を重視します。

• 主体的に動けるリーダーシップのある方
• 責任感を持って業務に取り組める方
• 論理的思考力と問題解決力を備えた方
• チーム内外との円滑なコミュニケーションができる方
• タスク管理が得意な方
• 変化に柔軟に対応できる方
• 英語での意思疎通ができる方（話す力より「伝える力」を重視）
• 理系文系不問

テクノロジーと人をつなぎ、グローバルな舞台でeコマースの未来を創る――そんな挑戦に、あなたも参加しませんか？

プーマのオンラインサイトやマーケットプレイスを通じて消費者とつながり、ビジネスの成長と顧客体験の向上を支える重要なポジションです。

eコマース戦略とロードマップに沿ってプロジェクトを推進し、システムの監視・障害対応・運用オペレーションまで幅広く携わることで、日々の業務から「より良い消費者体験」を実現する仕組みづくりに貢献できます。

「テクノロジーと人をつなぐ仕事がしたい」

「チームと連携しながら課題を解決したい」

「eコマースの現場で成長したい」

「海外とのコミュニケーションに挑戦したい」

――そんな志向を持つ方を、私たちは心から歓迎します。

業務内容

1. プロジェクトマネジメント

• システム開発における要件定義
• スケジューリング・タスク管理
• ユーザー受け入れテスト（UAT）の実施

2. インシデントマネジメント

• システムの監視・管理
• 障害発生時の迅速なエスカレーションとリード
• グローバル開発チームとの連携
• 障害復旧対応

3. 運用コーディネート

• 注文～出荷～カスタマーサービスまでのスムーズな運用支援