• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team auf Basis einer geringfügigen Beschäftigung mit einer Arbeitszeit von 10 Stunden pro Woche (bevorzugt Freitags und Samstags)

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

• Own the vendor management / procurement strategy and function for Global eCommerce
• Collaborate with internal stakeholders to determine & shape the vendor landscape for Global eCommerce
• Manage sourcing activities and vendor selection for assigned categories (e.g. technology / digital services)
• Run RFx processes and coordinate vendor onboarding
• Manage contract negotiations and renewal processes
• Maintain vendor documentation and ensure compliance with internal standards
• Act as the primary point of contact for business teams on day-to-day procurement topics.

• Successfully completed relevant degree or equivalent such as Business Administration, Contract Law or Procurement
• At least 8 years‘ experience in procurement or vendor management
• Preferably with experience in technology or professional services categories
• Strong stakeholder management and communication skills
• Ability to manage sourcing processes independently
• Structured and detail-oriented mindset.

Funciones

• Mostrar y promover los valores de la Empresa conociendo los artículos de la marca (según línea y temporada) y aplicando las directrices de la compañía sobre Atención al Cliente.
• Aplicar las etapas de la venta como instrumento para lograr la venta final. Siguiendo las directrices de la compañía
• Atención al cliente: Conocer los gustos y necesidades de los clientes y tendencias del mercado para transmitirlos al Responsable Directo
• Ordenar y mantener el stock de producto del punto de venta (almacenes, pedidos central, etc)
• Mantener el Visual Merchandising del Punto de Venta aplicando los estándares de la compañía.
• Seguimiento del flujo de clientes para la captación de posibles ventas

Orientación al cliente

Per incremento organico del nostro negozio PUMA di Scalo Milano ricerchiamo una risorsa di talento che voglia mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

• Responsabilità nel garantire che il punto vendita raggiunga costantemente o superi gli obiettivi di vendita, di KPI e redditività mediante l’efficace ricorso alla pianificazione a lungo e breve termine, controllo di spese, vendite e assistenza.
• Garantire costantemente standard elevati di esperienza del cliente nel Negozio secondo i Valori del marchio PUMA e gli standard del servizio di assistenza.
• Dedicare il 90% dell’orario di lavoro al rapporto coi clienti, la vendita e la formazione dei dipendenti sul piano vendite.
• Assistere lo/la Store Manager e l'Assistant Store Manager nell’assunzione, formazione, sviluppo e successione di Sales Associates dalle elevate prestazioni, orientati ai risultati.
• Responsabilità nel garantire i processi di cassa, vendita e transazioni che siano in linea con le policies e con le procedure interne
• Gestire e monitorare la formazione sulla prevenzione delle perdite e i programmi sulla consapevolezza
• Gestione e comunicazione delle opportunità relative alla merce allo/alla Store Manager e/o all’Assistant Store Manager del punto vendita.
• Garantire l’esecuzione e il mantenimento di tutte le Linee Guida di visual merchandising e garantire che la presentazione visiva del punto vendita soddisfi sempre o superi gli standard PUMA.
• Mantenere le condizioni fisiche del punto vendita secondo le linee guida corrispondenti e comunicare le esigenze di manutenzione in modo puntuale

YOUR TALENT

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e
• Da uno a due anni di esperienza nella gestione in ambiente di vendita al dettaglio orientato all’assistenza clienti (preferibilmente abbigliamento/calzature) con esperienza comprovata orientata ai risultati.
• Solide capacità interpersonali, comunicative e motivazionali
• Solide capacità organizzative e di gestione del tempo
• Esperienza pratica di Project Management, competenze nell’attuazione di metodi comunicativi e gestione degli eventi
• Perspicacia in ambito commerciale
• Orientamento verso i clienti, personalità friendly
• Interesse per l’innovazione ed il cambiamento
• Buona conoscenza della lingua inglese e tedesca
• Conoscenze informatiche, conoscenza di MS-Office, Outlook, Internet
• Passione per il Brand Puma

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

Reports to: Lead Visual Merchandising Execution

Position Summary:

• To ensure enhancement of visual representation of each Puma store by continuously updating the look and feel of the space.

• Fostering VM creativity to front end team through VM trainings, Competitions & Store Audits

• Alpha execution of Resec which includes Campaigns, Seasonal visual change overs and Key story roll outs

• Responsible for all formats of stores- EBOs, Partner, SIS & LFR 

• A planned journey for the responsible set of stores (beat plan) to be adhered and shared month on month

Key Objectives:

• Provide support to store teams to ensure brand and visual merchandising standards are understood and consistently upheld 

• Plan, order and coordinate for VM supplies for seasonal / monthly changes for the set of stores. 

• Train Store Management and Support teams on merchandising standards, proper fixture utilization and techniques  

• Organizing and sending weekly/monthly reports to the Head Office and implementing feedback 

• Maintaining a vendor base for various branded supply elements for the region 

• Fostering VM creativity to front end through VM trainings, Competitions & Store Audits 

• Supporting Key initiatives roll outs by covering all store formats. 

Key Performance Indicators:

• Net Sales 

• Stock Cover vs Store Experience

• Elevating Vendor Base

• Business perspective of VM

Organizational Relationships:

• Internal: Visual Merchandising Team , Sales Ops Team, Merchandising Team and Project Team 

• External: Execution partners for branded supplies and print media.

Eligibility Criteria And Functional  Competencies Required:

• 8+ years of experience

• Bachelor’s/Master’s degree in Fashion Communication / Textile Or Accessories Design

• Work experience as a Visual Merchandiser

• Demonstrable visual design skills with a strong retail merchandising portfolio 

• Proficiency in Photoshop, Illustrator with the skill set for MS office (Word/ PowerPoint/ Excel) 

• Well versed with best practices of VM in Local & Global industry  

• Excelling Photography skill  

• Innovative thinker 

• Acing Number game- analyzing and tracking of the executions done  

• Deliver brand experience at EBO &MBOs

• Team Management experience

• Drive execution of global store performance improvement initiatives across all regions

• Translate performance insights into clear, actionable plans for regional and store teams

• Identify underperforming stores/clusters and lead structured recovery action plans

• Partner with regional retail operations to ensure consistent execution of productivity initiatives

• Monitor key KPIs (e.g., sales per labor hour, conversion, UPT, NPS) and track improvement progress

• Ensure adoption of global operational standards, tools, and frameworks in stores.

• Lead regular performance reviews with regions, focusing on action and accountability

• Conduct store visits to assess execution quality and identify improvement opportunities

• Collaborate cross-functionally with Retail Excellence, Training, and Loss Prevention to remove performance barriers

• Drive continuous improvement culture by sharing best practices and scaling successful initiatives globally.

• 5–8+ years of experience in retail operations, preferably in a multi-store or global environment

• Proven track record in driving store performance and operational improvements

• Strong understanding of retail KPIs and store productivity drivers

• Experience working with regional teams and managing cross-functional stakeholders

• Exposure to workforce planning, store operations, or performance analytics is a strong advantage

• Experience in an international retail organization (full price and/or outlet) preferred

• Strong execution mindset with a focus on delivering measurable results

• High level of accountability and ownership for performance outcomes

• Analytical thinking with the ability to translate data into action

• Excellent influencing skills across regions and functions

• Hands-on, pragmatic approach with a willingness to engage in field operations

• Resilient and solution-oriented in a fast-paced, performance-driven environment

• Clear and structured communicator with the ability to simplify complexity.

• Propose and align the Global Retail Operations Communication Calendar

• Develop and execute internal communication strategies to align global initiatives with local market team

• Create and coordinate weekly global ops communications

• Ensure effective roll‑out communication for SOPs, playbooks, and initiatives

• Drive store feedback surveys (collection, analysis, insight sharing)

• Align messaging across global, regional, local and store levels

• Design communication formats that improve clarity, engagement, and action

• Partner with Continuous Improvement and SOP teams to support change adoption

• Crisis communication templates and playbooks

• Reduction in operational misunderstandings

• 3+ years of experience in Retail Operations, Operational Excellence, Internal Communications, and Continuous Improvement

• Ability to translate complex global strategies into clear, actionable communication for local markets

• Proactive, structured communicator who drives clarity, alignment, and consistency

• Strong influencing skills without formal authority

• Ability to adapt and be effective in fast-changing environments

• Proficiency in M365 tools and basic analytical tools

• Fluent in English, additional languages are a strong advantage but not a must.

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team in flexibler Teilzeit mit einer Arbeitszeit von circa 30 Stunden pro Woche. 

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

Tu veux rejoindre une équipe où l’énergie, la cohésion et le plaisir de travailler ensemble sont au cœur du jeu ?
Chez PUMA, on recherche avant tout un(e) coéquipier·e impliqué·e, curieux·se et motivé·e pour faire vivre notre esprit sport en magasin.

Ta base ?

Notre boutique se trouve au sein de Roppenheim The Style Outlets, à la frontière avec l’Allemagne. D’une surface de vente de plus de 400m2 c’est l’un de nos Outlets les plus emblématiques en Europe.
Tu rejoindrais l’équipe de Gilles, notre Store Manager, composée de 12 personnes.

Ta mission

Chaque journée est différente, mais toutes ont un point commun : faire vivre une expérience exceptionnelle à nos clients.

Tu accueilles chaque visiteur avec le sourire et l’envie de bien faire, parce que le service client, c’est ton terrain de jeu. Tu conseilles, tu partages, tu fais découvrir nos produits — toujours dans l’esprit et les valeurs PUMA.

Tu prends part à la vie du magasin : un nouveau lancement produit, une opération marketing ou un événement ? Tu es de la partie !

Tu participes aussi à ce qui se passe “en coulisses” : réceptionner les nouvelles collections, préparer les rayons avec un œil affûté pour le visuel, et t’assurer que tout soit prêt pour offrir une expérience fluide et dynamique à nos clients.

Et quand vient le moment des inventaires, tu sais faire équipe pour que tout soit carré — efficacité, rigueur et bonne humeur !

Ton profil

• Pas d’expérience ou de diplôme requis, c’est ton état d’esprit qui fera la différence.
• Tu es une personne impliquée, fiable et adaptable, qui aime le contact humain et prendre plaisir à travailler en équipe.
• Tu avances avec une attitude positive et professionnelle, tu es curieux·se, ouvert·e et tu as soif d’apprendre chaque jour.
• Tu t’investis dans ce que tu fais, tu fais preuve de respect, de responsabilité et d’esprit d’équipe, et tu trouves ton équilibre dans la confiance, la reconnaissance et la cohésion.
• En résumé : si tu as l’énergie, l’envie et l’attitude, on t’apprendra tout le reste. 💪
• Des notions d’allemand sont un vrai plus pour accueillir au mieux nos clients.

💪 Ce que tu trouveras chez nous

• Une équipe soudée, bienveillante et toujours de bonne humeur.
• Un environnement où tu peux apprendre, évoluer et t’épanouir.
• Des avantages concrets : tickets restaurant, primes, mutuelle, réductions, et un cadre de travail stimulant.
• Un salaire de 1863€ x 13 mois, complété par une rémunération variable (bonus et participation/intéressement)