¿Qué harás?

• Apoyar en la gestión diaria de la tienda y el cumplimiento de KPIs

• Liderar al equipo en piso de venta, asegurando enfoque en resultados

• Asegurar estándares de visual merchandising y servicio al cliente

• Dar seguimiento a indicadores como ventas, conversión y ticket promedio

• Coordinar horarios, incidencias y operación diaria

• Ser ejemplo de liderazgo, actitud y cultura PUMA

¿Qué buscamos en ti?

• Experiencia en retail (idealmente como supervisor, key holder o puesto similar)

• Interés en desarrollarte hacia una posición de liderazgo

• Habilidades de comunicación y trabajo en equipo

• Organización, seguimiento y enfoque a resultados

• Pasión por el deporte, la moda y el servicio al cliente

Lo que te hará destacar

• Mentalidad proactiva y actitud “Go Wild”

• Capacidad para tomar decisiones en piso

• Enfoque en desarrollo de equipo y mejora continua

¿Qué ofrecemos?

• Sueldo base + bono

• Prestaciones superiores a la ley

• Plan de desarrollo y crecimiento dentro de PUMA

• Formar parte de una marca global, dinámica y en constante evolución

Serás responsable de apoyar la operación diaria de la tienda, liderando turnos, asegurando el correcto manejo de caja y garantizando una experiencia de cliente alineada a nuestros estándares.

¿Qué harás?

• Liderar la operación en piso durante tu turno (apertura y/o cierre de tienda)

• Ser responsable de la caja: arqueos, cortes, control de efectivo y cumplimiento de procesos

• Asegurar la correcta ejecución en piso de venta (servicio, acomodo, VM básico)

• Dar seguimiento a ventas, metas diarias y desempeño del equipo

• Apoyar en la organización de horarios y cobertura de plantilla

• Detectar oportunidades y resolver situaciones en tienda de forma ágil

¿Qué buscamos en ti?

• Experiencia en retail (ventas, caja o supervisión de piso)

• Experiencia manejando caja y efectivo (indispensable)

• Responsabilidad y confianza para ser Key Holder

• Liderazgo operativo y enfoque a resultados

• Actitud proactiva y orientación al cliente

Lo que te hará destacar

• Toma de decisiones en momentos clave

• Alto sentido de responsabilidad y control operativo

• Energía, dinamismo y mentalidad “Go Wild”

¿Qué ofrecemos?

• Sueldo base + Bono

• Prestaciones superiores a la ley

• Oportunidad de crecimiento a Assistant Store Manager

• Ser parte de una marca global con cultura vibrante

#GoWild #PUMACareers #RetailTeam

• Fournir des normes constamment élevées d’expérience client dans le Magasin conformément aux valeurs de marque et aux normes de service de PUMA,
• Responsable d’assurer que le magasin puisse atteindre ou surpasser, de façon constante, les objectifs de vente, de rentabilité et des KPI, en utilisant efficacement une planification à court et à long terme, en exerçant un contrôle des dépenses, des ventes et du service,
• Responsable d'aider le gérant du magasin pour le recrutement, la formation, le développement et la relève d'associés aux ventes et de superviseurs très performants et axés sur les résultats,
• Répondre du contrôle de la paye et de l’ordonnancement axé sur le service, de manière à maintenir un établissement très rentable tout en offrant le meilleur service à la clientèle,
• Agira en tant que directeur de magasin lorsque le directeur de magasin est absent du magasin pour une raison quelconque,
• Assurer l'achèvement et l'efficacité des programmes de formation,
• Gérer et surveiller les programmes d’éducation et de sensibilisation à la prévention des pertes,
• Se conformer à toutes les politiques et procédures, aux compétences d'opérations essentielles et aux principales responsabilités,
• Responsable du maintien d’un environnement de le travail et d’achat sûr, sain et conforme,
• Assister à la formation hors site et aux réunions liées au poste, au besoin; des déplacements peuvent être nécessaires,
• Requis pour travailler des heures non traditionnelles; les fins de semaine, les soirs, les jours fériés; des heures supplémentaires peuvent être requises à ce poste

• 2 - 4 ans d’expérience en la gestion dans un environnement de vente au détail ciblé et axé sur le service à la clientèle (de préférence des vêtements / chaussures),
• Capacité prouvéeà dépasser les objectifs de vente, capacité démontrée à raisonner à travers des problèmes complexes, capacité à présenter des informations à de grands groupes,
• Solide joueur d’équipe,
• Excellentes compétences en communication; bilingue (anglais et français) au Québec. 
• Capacité d’apprendre rapidement,
• Compétences co mputer, savoir-faire de base sur les programmes MS Office,
• La capacité de marcher et de bouger constamment est requise. L'utilisation des sens suivants est essentielle pour cette position : parler, entendre, acuité proche et lointaine, perception de la profondeur et champ de vision. Capacité de soulever / transporter, pousser / tirer jusqu’à 30 livres régulièrement

La rémunération de base pour ce poste est de 26,60 $ à 29,60 $ + avantages

(Benefit Summary Full Time)

La rémunération peut varier en fonction des connaissances, compétences et de l’expérience liées au poste.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service,
• Responsible for recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Responsible for training and timely completion of all training programs of all employees,  
• Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process,
• Responsible for Loss Prevention education and awareness programs,
• Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts,
• Responsible for executing and managing marketing initiatives and events,
• Responsible for maintaining POS access rights,
• Responsible for maintaining Visual Guidelines and store presentation standards,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely,
• Attend off-site training and position related meetings as required; travel may be required,
• Participate in new store openings/closings, travel may be required,
• Required to work non-traditional hours; weekends, evenings, holidays

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, reason through complex issues, and present information to large groups,
• Demonstrated ability to build and develop strong teams,
• Demonstrates effective communication,
• Computer skills, basic know-how about MS Office programs,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $64,480 - $80,000 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

Tu veux rejoindre une équipe où l’énergie, la cohésion et le plaisir de travailler ensemble font partie du quotidien ?
Chez PUMA, nous recherchons un·e Superviseur motivé·e, dynamique et orienté·e performance pour accompagner l’équipe au quotidien et garantir une expérience client exceptionnelle en magasin.

Ta base ?
Notre boutique est implantée au cœur de The Village Outlet Villefontaine, à environ 25 minutes de Lyon !
Tu rejoindrais l’équipe de El Hadi, notre Store Manager, composée de 8 personnes.

Ta mission

Chaque journée au magasin est unique, mais toutes ont un point commun : offrir une expérience client exceptionnelle.

En tant que Superviseur, tu joues un rôle clé sur le terrain, en étant au plus proche des clients et de l’équipe.

Tu contribues activement à l’atteinte des objectifs de vente et de rentabilité du magasin.
Tu analyses les indicateurs clés et participes à la mise en place d’actions concrètes pour améliorer les résultats.

Tu garantis un haut niveau de service client en étant majoritairement présent·e sur la surface de vente. Tu accompagnes les clients, les conseilles et t’assures de leur satisfaction tout au long de leur parcours en magasin.

Tu soutiens le Store Manager et l’Assistant Store Manager dans l’encadrement de l’équipe. Tu veilles au respect des procédures internes, des règles de sécurité et des standards de la marque.

Tu participes activement aux opérations (encaissements, réceptions des marchandises, mise en rayon, inventaires…)
 

Ton profil

• Tu as 2 ans d’expérience dans le Retail, une première expérience de supervision d’équipe est un plus.
• Tu es motivé·e, fiable et impliqué·e, avec un vrai sens du service client et de l’esprit d’équipe.
• Tu aimes travailler sur le terrain, au plus près des équipes, et t’adapter rapidement aux imprévus du quotidien.

💪 Ce que tu trouveras chez nous

• Une équipe soudée, bienveillante et toujours de bonne humeur.
• Un environnement où tu peux apprendre, évoluer et t’épanouir.
• Des avantages concrets : primes, mutuelle, tickets restaurant, réductions, et un cadre de travail stimulant.
• Rémunération 1912€ x 13 mois, complété par une rémunération variable (bonus et participation/intéressement)

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.30 - $24.30 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00 - $24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for recruitment, training, development and succession of high performing, results driven Associates
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store
• Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager
• Implement, manage and monitor Loss Prevention education, training and awareness programs
• Directly responsible for execution and processing of both incoming and outgoing merchandise
• Directly responsible for Loss Prevention compliance within store
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
• Manage and communicate merchandise opportunities to Area or District Manager
• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
• Develop and maintain strong communication with local PR and marketing
• Participate in new store openings and/or store closings; travel may be required
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner 
• Required to comply with all operational core competencies and key accountabilities
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required

• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Commercial acumen
• Interest in innovation and change
• Leadership
• PC-skills, MS-Office Knowledge, Lotus Notes, Internet

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for accurately processing sales transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• Two years experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales goals, (previous work in a commission based position preferable), demonstrated ability to provide high levels of customer service, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• Ensuring the daily operation of the store, organizing and managing workflows

• Preparing work schedules for the store team, supervising and motivating employees

• Performing other administrative and organizational tasks

• Preparing internal reports, analyses, and data reports

• Participating in PUMA international training programs

• Providing high-quality customer service to store customers

• Maintaining communication with Hungarian and international managers and colleagues

• Training and developing new employees and supporting their onboarding and integration

• Secondary-level professional qualification or equivalent professional experience

• User-level computer skills; confident use of MS Office programs

• Leadership experience in retail

• Confident, negotiation-level English language skills

• Dynamic team leadership and team-building abilities

• Strong sense of responsibility

• Empathetic personality

• Flexibility

• Customer-oriented mindset

• Excellent motivation and communication skills

• Enthusiastic, independent, and precise work ethic

• Strong communication and relationship-building skills