• Garantizar que su rendimiento individual alcance o supere sistemáticamente las ventas, los indicadores clave de rendimiento y los objetivos de rentabilidad a través de la atención eficaz de los clientes.
• Proporcionar un alto nivel de experiencia al cliente dentro de la tienda de acuerdo con los valores de la marca PUMA y los estándares de servicio.
• . Responsable de la Prevención de Pérdidas y del cumplimiento operativo dentro de la tienda.
• Procesar con precisión las transacciones de ventas en la caja, con el funcionamiento adecuado del sistema POS, manejando las formas de licitación con precisión y respeto, y asegurando que se apliquen los descuentos adecuados cuando corresponda.
• Ejecutar y procesar la mercancía entrante y saliente.
• Asegurar la ejecución y el mantenimiento de todas las directrices visuales, así como de garantizar que la presentación visual de la tienda siempre cumpla o supere los estándares de PUMA.
• Garantizar el estado físico de la tienda de acuerdo con las directrices pertinentes y comunicar las necesidades de mantenimiento a la dirección de la tienda de manera oportuna.
• Cumplir con todas las Políticas y Procedimientos, competencias operativas básicas y responsabilidades clave.
• Cumplir con todos los requisitos necesarios para mantener un entorno de trabajo y de compra seguro y conforme a las normas; informar a un miembro del equipo de dirección de todos los casos en los que no se consiga esto .

• 1-2 años de experiencia en posiciones similares.
• Orientación a la atención al cliente y habilidades comerciales. 
• Relaciones colaborativas, orientación a la solución y comunicación transparente.

The primary role of this position requires the ability to manage the day-to-day operations of ecommerce business. This role requires a data-driven mindset, can-do attitude, strong attention to detail, and the ability to collaborate cross-functionally to ensure smooth e-commerce operations.

Task 1: Sales Management
•    Monitor sales trends across PUMA’s ecommerce channels to identify areas for improvement and growth opportunities.
•    Conduct regular benchmarking of competitor performance, campaign mechanics, and fashion trends to uncover new opportunities for PUMA.

Task 2: Communication and Collaboration
•    Liaise with internal teams (e.g., logistics, content, marketing, operations, and training) to align on day-to-day ops, key campaigns, timely execution of ecommerce mechanics such as vouchers, flash sales, and short video activation.
•    Coordinate with external partners, marketplace reps, and enablers for campaign alignment, product exposure, and livestream technical setup.

Task 3: Livestream Management

•    Plan and manage livestream sessions, including scheduling, product arrangements, and performance tracking across Shopee and TikTok channels.
•    Evaluate livestream performance using key data metrics such as GMV, CR%, traffic, GPM, etc., and provide actionable recommendations to drive sales.
•    Coordinate with content creators, hosts, and internal creative teams to ensure engaging and brand-consistent livestream executions.

Task 4: Reporting
•    Maintain detailed records of sales performance (e.g., total GMV, live GMV, expenses).
•    Manage administrative responsibilities, including reviewing and processing billing documents from various vendors and marketplaces.
•    Support monthly/quarterly business reviews with consolidated summaries.
 

Education: Bachelor's degree in business management and relevant studies.

Professional: Minimum 3-4 years of relevant experience in the e-commerce industry. Experience working for marketplaces, enablers, or fashion brands.

IT Skills: Microsoft (Excel, PowerPoint, Word)

Language: English and local language

• Responsable de asegurar que la tienda consistentemente alcance o exceda las ventas, los indicadores clave de rendimiento y los objetivos de rentabilidad a través del uso eficaz de la planificación a corto y largo plazo, el control de gastos, las ventas y el servicio.
• Garantizar constantemente altos estándares de experiencia al cliente dentro de la Tienda de acuerdo con los Valores de Marca y los estándares de servicio de PUMA.
• Deberá invertir un 90% de su tiempo de trabajo en el piso de ventas comprometiéndose con los clientes, las ventas y el coaching a sus empleados.
• Asistir al gerente de la tienda con el reclutamiento, el entrenamiento, el desarrollo y el plan de sucesión de empleados de alto rendimiento.
• Responsable de la nómina del personal y el control de la programación condicionada por el servicio, a fin de mantener una ubicación altamente rentable, al tiempo que proporciona los más altos niveles de servicio a los clientes.
• Administrar y monitorear programas de educación y concientización sobre la prevención de pérdidas.
• Asegurar la ejecución y mantenimiento de todas las directrices de VM, así como garantizar la ejecución de los estándares de visual de la tienda siempre cumpliendo o superando los estándares de PUMA.
• Mantener la condición física de la tienda según las directrices pertinentes y comunicar las necesidades de mantenimiento de manera oportuna.
• Cumplir con todas las Políticas y Procedimientos, las competencias básicas operacionales y las principales responsabilidades
• Ejecutar todos los requisitos necesarios para mantener un entorno de trabajo seguro todos los Asociados y Clientes de la tienda.

• 1 a 2 años de experiencia en posiciones similares.
• Estudiante de carreras terciarias / universitarias (Deseable).
• Manejo de Excel e indicadores de gestión.
• Nivel de ingles intermedio.
• Gestión de equipos y marcada orientación a resultados.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00-$21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team in flexibler Teilzeit

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu

Per incremento organico del nostro negozio PUMA di Palmanova ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

• Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

• Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

• Processare accuratamente le vendite in cassa

• Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

• Processare responsabilmente la merce in entrata e in uscita

• Ambizione nel constatare opportunità di prodotto e comunicarle al management team

• La ricerca è rivolta a candidati di ambo i sessi

• Esperienza nel mondo Retail

• Passione per il brand PUMA e interesse per il mondo commerciale

• Personalità amichevole, affidabile e rivolta al cliente

• Portato/a per il lavoro di squadra e all'apprendimento veloce

• Capacità di offrire elevati livelli assistenza ai clienti e con ottime doti comunicative

• Buona conoscenza informatica e dei programmi MS

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets,
• Responsible for accurately processing sales transactions at checkout, securely and quickly,
• Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards,
• Responsible for the execution and processing of incoming and outgoing merchandise,
• Assist with managing stock levels, inventory counts and product availability, as needed,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• At least 1 year of experience in a retail environment or other relative experience, preferred,
• Strong team player,
• Strong communication skills,
• Ability to learn quickly,
• Knowledge of computer skills, basic know-how about MS Office programs,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $15.00 - $18.00 + Benefits

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience.

This position is responsible to analyze regional retail training performance and business data to provide insights, reporting, and recommendations that support data-driven decision-making across SEA.

Task 1: Training Performance Analytics & Insights
•    Develop and maintain regional dashboards covering Sales, CX, Product, E-learning, and Operations metrics.
•    Analyse training and performance data to identify trends, gaps, and improvement opportunities.
•    Provide clear, actionable insights to SEA and market stakeholders.

Task 2: Reporting & Governance
•    Prepare regular training performance reports for SEA and Global stakeholders.
•    Ensure consistent KPI definitions, tracking, and reporting across all markets.
•    Support governance of training metrics and data quality.

Task 3: Data Enablement & Stakeholder Support
•    Partner with Retail Operations, CX, and Digital teams to align data inputs and outputs.
•    Support leadership presentations with data-driven insights and recommendations.
•    Improve data literacy and reporting understanding within the training community.

Task 4: Continuous Improvement
•    Identify risks, gaps, and improvement opportunities within regional training programs.
•    Recommend enhancements to training frameworks, tools, and measurement approaches.
•    Ensure consistent KPI tracking and governance across all SEA markets.

Education: Bachelor’s degree in business, Analytics, Human Resources, Learning & Development, or relevant studies.

Professional: A minimum 4 years' experience in analytics, reporting, performance management, CX analytics, or training effectiveness measurement. Proven experience working with data, dashboards, and performance reporting in a regional or multi-market environment. Experience in retail, consumer experience, or operations-driven environments is an advantage.

IT Skills: Advanced proficiency in Excel (pivot tables, formulas, data analysis).
Strong PowerPoint skills for insight storytelling and leadership presentations.
Experience working with dashboards, BI tools, or analytics platforms (e.g. Qualtrics, Power BI, Tableau, or similar). Comfortable managing large datasets and ensuring data accuracy.

Language Skills: Strong written and spoken in English
 

This position is responsible to plan, manage, and optimize the SEA digital learning platforms and e-learning programs, ensuring scalable, engaging, and measurable training delivery across all SEA retail markets.

Task 1: Digital Learning Program Management
•    Develop, plan, and manage SEA e-learning programs in line with SEA retail training strategy.
•    Own end-to-end management of SEA digital learning platforms, including content upload, maintenance, and troubleshooting.
•    Ensure digital learning solutions are scalable, accessible, and aligned with regional training standards.

Task 2:  E-Learning Content Development
•    Convert classroom-based training materials into engaging digital and micro-learning formats.
•    Develop interactive e-learning modules, quizzes, and assessments using approved authoring tools.
•    Ensure digital learning content supports key retail capability areas including Selling, Product, CX, and Compliance.

Task 3: Rollout, Tracking & Compliance
•    Coordinate SEA-wide e-learning rollouts in collaboration with Retail Operations teams.
•    Track participation, completion, and compliance of mandatory learning programs.
•    Ensure learning programs are completed within agreed timelines.

Task 4: Platform Governance & Continuous Improvement
•    Maintain content accuracy, version control, and platform stability.
•    Identify opportunities to improve learner engagement and usability.
•    Support continuous improvement of digital learning effectiveness through data analysis and feedback.

Education: Bachelor’s degree in education, Learning & Development, IT, Business, or related field.

Professional: A minimum 4 years of experience in e-learning development, LMS administration, or digital learning. Experience supporting learning programs across multiple markets is an advantage. Exposure to retail or consumer-facing environments is preferred.
IT Skills: Experience with e-learning authoring tools (e.g. EasyGenerator, Articulate, or similar). Proficient in LMS administration and content management. Comfortable working with digital platforms, data tracking, and reporting tools.

Language Skills: Strong written and spoken English.

 

This position is responsible to develop, plan, and govern the SEA retail training content and regional training programs, ensuring alignment with retail strategy, brand standards, and seasonal priorities. This role leads content creation and program management to enable Retail Operations teams to execute training effectively at store level.

Task 1: Retail Training Content Development
•    Develop, plan, and maintain SEA-level retail training content aligned with retail strategy and brand priorities.
•    Create high-quality, visually engaging training materials using PowerPoint, ensuring clarity, storytelling, and retail relevance.
•    Design and produce visual learning assets, including product cards, job aids, infographics, and quick reference guides.
•    Develop short-form training videos (e.g. product features, selling techniques, coaching tips) using basic video editing tools such as CapCut or equivalent.
•    Translate product, campaign, and merchandising strategies into compelling, retail-ready training storytelling across multiple formats (slides, visuals, videos).
•    Ensure all content is practical, engaging, and easily executable by Retail Operations teams at store level.

Task 2: Regional Training Program Management
•    Plan, manage, and coordinate SEA regional training programs (e.g. NITRO Expert, CX Champion, WOW Bill, seasonal focus programs).
•    Support rollout planning, timelines, and execution readiness in partnership with Retail Operations.
•    Ensure program standards, content, and tools are clearly communicated and aligned across markets.
•    Collect qualitative feedback from markets to support continuous program improvement.

Task 3: Seasonal & Campaign Training Support
•    Lead development of seasonal product training decks, videos, and supporting tools aligned with SEA and Global timelines.
•    Ensure timely delivery of training materials to support product launches and key campaigns.
•    Adapt global training materials to meet SEA needs while maintaining content governance.

Task 4: Content Governance & Continuous Improvement
•    Work closely with SEA Merchandising, Marketing, and Retail stakeholders to identify training needs and priorities.
•    Maintain consistency, accuracy, and quality of training materials across all SEA markets.
•    Manage and organise centralized regional content libraries.

Task 5: Innovation & Learning Trend Adoption
•    Stay up to date with learning design trends, retail training tools, and digital learning innovations.
•    Continuously improve training content formats (e.g. micro-learning, short videos, blended learning).
•    Explore and recommend new tools or approaches to enhance training effectiveness and engagement.

Education: Bachelor’s degree in business, Education, Learning & Development, Marketing, or relevant studies.

Professional: A minimum of 6 years' experience in retail training, learning & development, or product training. Proven experience in managing regional training programs or initiatives. Experience working with cross-functional stakeholders in a regional environment. Exposure to sportswear, fashion, footwear, or lifestyle retail is an advantage.

IT Skills: Advanced PowerPoint skills with strong visual and instructional design capability. Experience with content creation tools such as Canva, Photoshop, or similar. Basic video editing skills using tools such as CapCut or equivalent. Familiarity with e-learning platforms and digital learning tools.

Language Skills: Strong written and spoken English.

 

Funciones del puesto:

- Directamente responsable de asegurar que la tienda consistentemente alcance o exceda ventas, KPIs y metas de rentabilidad a través de una planeación a corto y largo plazo, control de gastos, ventas y servicio.

- Garantizar consistentemente altos estándares de experiencia de servicio dentro de la tienda en sincronía con los valores de marca PUMA y los estándares de servicio.

- Preparar y administrar evaluaciones de desempeño oportunas y precisas para cada miembro del equipo de la tienda.

- Hacer a cada miembro de la tienda responsable de cumplir o exceder expectativas de la compañía a través de conversaciones semanales de productividad, coaching diario en el momento, reconocimiento por rendimiento y acciones de desarrollo según sean necesarias.

- Invertir el 85% del horario laboral en piso de ventas, atrayendo clientes, vendiendo, y coacheando asesores.

- Directamente responsable de ejecutar y procesar entrada y salida de mercancía.

- Directamente responsable de prevención de pérdidas y cumplimiento operacional dentro de la tienda.

- Alcanzar o superar todas las metas de inventario; supervisar y administrar conteos físicos.

• De dos a cuatro años de experiencia enfocados a un ambiente de servicio al cliente retail (preferentemente apparel/footwear) con resultados comprobados 
• Probada habilidad para superar metas de ventas mientras se logran metas de nómina, demostrada habilidad para identificar, reclutar, entrenar, desarrollar y retener talento, habilidad para razonar en situaciones complejas, demostrada comunicación efectiva, habilidad para presentar información a grupos grandes o en tienda 
• Fuertes habilidades interpersonales, comunicativas y motivacionales 
• Fuertes habilidades de organización y administración del tiempo 
• Experiencia práctica en administración de proyectos, habilidad en implementar métodos de comunicación y manejo de eventos  Perspicacia comercial 
• Interés en innovación y cambio
• Liderazgo 

Resumen

Consecución de objetivos y la selección, gestión y formación del equipo.
Debe ser una persona muy profesional, altamente motivada por el puesto y el producto, y orientada a cliente y resultados

Funciones

• Responsable directo de la consecución de objetivos de la Tienda (ventas y KPI).
• Garantizar el servicio al cliente dentro de la tienda de acuerdo con los valores de la marca y los estándares de servicio de PUMA.
• Responsable de la selección, gestión y formación del equipo
• Evaluaciones de Desempeño.
• Briefings con el equipo.
• Análisis de clientes, tendencias de compra e información competitiva para impulsar el negocio y dar feedback al Area Manager.
• Gestionar Loss Prevention
• Responsable directo del cumplimiento del Loss Prevention dentro de la tienda.
• Gestionar inventario.
• Participar en nuevas aperturas y asistir a todos los trainings requeridos; puede ser necesario viajar
• Mantenimiento del Visual según los estándares de Puma
• Ejecutar todos los requisitos necesarios para mantener un entorno de trabajo seguro y conforme para el staff de tienda
• Responsable del cumplimiento de las Políticas y Procedimientos.

Requisitos

• 2-4 años de experiencia en management (retail) gestionando equipos y producto.
• Gran habilidad de comunicación y motivación.
• Gran habilidad organizativa y de gestión de tiempo.
• Liderazgo
• MS-Office, Outlook, Internet
• Imprescindible Inglés