• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00-$24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du ergänzt unser Team in flexibler Teilzeit mit einer Arbeitszeit von circa 30 Stunden pro Woche. 

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 35 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing
• Corporate Benefits

• Offrir des normes constamment élevées d'expérience client au sein du magasin, conformément aux valeurs de marque et aux normes de service de PUMA,
• Responsable de s'assurer que le magasin atteigne ou dépasse constamment les ventes, les indicateurs clés de performance et les objectifs de rentabilité grâce à l'utilisation efficace de la planification à court et long terme, du contrôle des dépenses, des ventes et du service,
• Responsable du contrôle de la paie afin de maintenir un emplacement très rentable tout en offrant les plus hauts niveaux de service aux clients,
• Gérer et communiquer les opportunités de marchandise au magasin et/ou au directeur adjoint du magasin,
• Responsable de la gestion et du traitement des marchandises entrantes et sortantes,
• Doit se conformer à toutes les politiques et procédures, aux compétences opérationnelles de base et aux responsabilités clés,
• Responsable de maintenir un environnement de travail et d'achat sécuritaire, sain et conforme,
• Obligé de travailler à des horaires non traditionnels; fins de semaine, soirées, jours fériés; des heures supplémentaires peuvent être requises dans ce poste.

• 1 à 2 ans d'expérience dans un environnement de vente au détail axé sur le service à la clientèle,
• Capacité démontrée à raisonner sur des questions complexes,
• Un bon joueur d'équipe,
• Excellentes compétences en communication,
• La capacité d'apprendre rapidement,
• Compétences informatiques, connaissances de base sur les programmes MS Office et logiciels de vente au détail,
• La capacité de marcher et de bouger constamment est requise. L'utilisation des sens suivants est essentielle pour cette position : parler, entendre, acuité proche et lointaine, perception de la profondeur et champ de vision. Capacité à soulever/porter, pousser/tirer jusqu'à 30 livres régulièrement.

La rémunération de base pour ce poste est de 19,60 $ à 22,60 $ + avantages

(Benefit Summary_Part Time)

La rémunération peut varier en fonction des connaissances, compétences et de l’expérience liées au poste.

• Systems & Technology: Lead the daily management, optimization, and troubleshooting of core retail systems including but not limited to, UKG Kronos Dimensions, SharePoint, and POS platforms to ensure seamless store operations. Drive continuous improvement by identifying system inefficiencies, implementing process enhancements, and partnering with cross-functional teams to support updates and integrations. Develop, maintain, and update comprehensive training materials and tools, enabling consistent adoption, improved user proficiency, and alignment with operational best practices across all retail locations.
• Field Communication: Continuously develop and maintain a standardized communication process between corporate and field organization. Manage all communications to ensure timely, efficient, and consistent flow of information. Ensure all shared information remains updated and relevant.
• Retail Supplies: Strategically plan and manage retail supplies to achieve budget and meet store needs, inclusive of but not limited to operational supplies, shopping bags, replenishment of marketing, and store opening supplies.
• Policies & Procedures: Manage all DTC Store Operations policies, procedures and controls to ensure necessary business practices are relevant to achieving business objectives, increasing efficiency, and ensuring legal compliance with local laws.
• Calendar: Develop, strategically plan and maintain PNA DTC Store Operations Calendars to manage timely and accurate achievement of critical deliverables needed by cross-functional departments to the field.
• Contests & Awards: Manage contests and awards for the DTC store field teams inclusive of reporting, prizing, budgets, and communication.
• Support: Perform several broadly defined tasks to support the timely completion and communication of retail initiatives. projects ranging in scale that may impact systems/services for the DTC organization which include meetings, time keeping, gift cards, customer service, and other projects/systems that may arise.

• Excellent verbal and written communication skills including English at a business level 
• Team player with strong problem-solving skills with a proactive, solution-oriented mindset with a willingness to ask questions and seek guidance
• Ability to manage multiple priorities in a fast-paced retail environment
• Ability to quickly learn and adapt to new technologies and systems
• Strong organizational, time management, and project management skills  
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint)
• Additional language fluency and previous retail experience are beneficial

The hiring range base pay for this position is $67,700-$91,900 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.

Tu veux rejoindre une équipe où l’énergie, la cohésion et le plaisir de travailler ensemble sont au cœur du jeu ?
Chez PUMA, on recherche avant tout un(e) coéquipier·e impliqué·e, curieux·se et motivé·e pour faire vivre notre esprit sport en magasin.

2 temps partiel sont à pourvoir en CDI, un 24h/semaine ainsi qu'un 11h/semaine.

Ta base ?

Notre boutique se trouve au sein de Villefontaine, « The Village – French Outlet », à proximité de Lyon.
Tu rejoindrais l’équipe de El Hadi, notre Store Manager, composée de 7 personnes.

Ta mission

Chaque journée est différente, mais toutes ont un point commun : faire vivre une expérience exceptionnelle à nos clients.

Tu accueilles chaque visiteur avec le sourire et l’envie de bien faire, parce que le service client, c’est ton terrain de jeu. Tu conseilles, tu partages, tu fais découvrir nos produits — toujours dans l’esprit et les valeurs PUMA.

Tu prends part à la vie du magasin : un nouveau lancement produit, une opération marketing ou un événement ? Tu es de la partie !

Tu participes aussi à ce qui se passe “en coulisses” : réceptionner les nouvelles collections, préparer les rayons avec un œil affûté pour le visuel, et t’assurer que tout soit prêt pour offrir une expérience fluide et dynamique à nos clients.

Et quand vient le moment des inventaires, tu sais faire équipe pour que tout soit carré — efficacité, rigueur et bonne humeur !

Ton profil

• Pas d’expérience ou de diplôme requis, c’est ton état d’esprit qui fera la différence.
• Tu es une personne impliquée, fiable et adaptable, qui aime le contact humain et prendre plaisir à travailler en équipe.
• Tu avances avec une attitude positive et professionnelle, tu es curieux·se, ouvert·e et tu as soif d’apprendre chaque jour.
• Tu t’investis dans ce que tu fais, tu fais preuve de respect, de responsabilité et d’esprit d’équipe, et tu trouves ton équilibre dans la confiance, la reconnaissance et la cohésion.
• En résumé : si tu as l’énergie, l’envie et l’attitude, on t’apprendra tout le reste. 💪

Ce que tu trouveras chez nous

• Une équipe soudée, bienveillante et toujours de bonne humeur.
• Un environnement où tu peux apprendre, évoluer et t’épanouir.
• Des avantages concrets : tickets restaurant, primes, mutuelle, réductions, et un cadre de travail stimulant.
• Un salaire de 1277€ (24h) / 585€ (11h) sur 13 mois

• Drive a strong sales culture to achieve/exceed sales, KPIs, and profitability
• Plan short and long-term business activities with effective cost control
• Ensure excellent customer experience aligned with PUMA service standards
• Recruit, train, develop, and build a high-performing team and succession pipeline
•  Manage payroll and optimize scheduling for efficiency and service quality
• Execute all training programs (local & global) effectively in-store
• Analyze customer trends and market insights to drive business decisions
• Oversee merchandise flow, inventory, shrink control, and Loss Prevention compliance
• Execute marketing, visual merchandising, and in-store activities to brand standards
• Ensure safe, compliant operations and maintain store conditions with flexible working hours

• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Commercial acumen, interest in innovation and change
• Leadership, PC-skills, MS-Office Knowledge, Lotus Notes, Internet

Apoyar al Store Manager en la gestión estratégica y promoción de ventas para alcanzar o exceder metas, KPIs, y objetivos de rentabilidad para posicionar a PUMA como la marca deportiva más rápida del mundo.

• Responsable de asegurar que la tienda consistentemente alcance o exceda ventas, KPIs y metas de rentabilidad a través de una efectiva planeación a corto y mediano plazo, control de gastos, ventas y servicio.

• Garantizar consistentemente altos estándares de experiencia de servicio dentro de la tienda en sincronía con los valores de marca PUMA y los estándares de servicio.

• Responsable de apoyar al Store Manager en reclutar, entrenar, desarrollar y remplazar el alto rendimiento, gestión de resultados y de los asociados.

• Invertir el 90% del horario laboral en piso de ventas atrayendo clientes, vendiendo, y coacheando empleados.

• Actuará como Store Manager cuando el Store Manager se ausente de la tienda por alguna razón.

• Apoyar al Store Manager en preparar y gestionar en tiempo y forma revisiones de rendimiento.

• Responsable del control de nómina y la programación de horarios para impulso de ventas con el fin de mantener una tienda altamente rentable, mientras se proporcionan los más altos niveles de servicio a los clientes.

• Responsable de que los programas de entrenamiento, tanto locales y globales (requeridos por su puesto), se completen exitosamente para impulsar los resultados de la tienda.

• Apoyar al Store Manager en analizar perfiles de consumidor, tendencias de compra, e información competitiva que impacte e impulse el negocio.

• Gestionar y monitorear la preparación y concientización en prevención de pérdidas.
• • Directamente responsable de ejecutar y procesar entrada y salida de mercancía.

• Alcanzar o superar todas las metas de inventario; supervisar y administrar conteos físicos.

• Directamente responsable de ejecutar y procesar entrada y salida de mercancía.

• Gestionar y comunicar oportunidades de producto al Store Manager.

• Apoyar al Store Manager en comunicar, administrar y ejecutar toda iniciativa y eventos de Marketing, dentro de presupuesto y de acuerdo a políticas y procedimientos.

• Desarrollar y mantener fuerte comunicación con PR y marketing. 

• Encausar y verificar diariamente las acciones y variables de venta para alcanzar los objetivos previstos en el presupuesto de la tienda y retail.
• Analizar el perfil de clientes, tendencias de compra, e información de la competencia para impactar y dirigir el negocio.
• Encausar los programas de capacitación para su equipo de trabajo en conjunto con el área de operaciones; con el fin de lograr una cultura de servicio al cliente, experiencia de marca y fidelización de acuerdo con los lineamientos de Be Nice.
• Supervisar y verificar el cumplimiento de los principales indicadores del negocio: unidades por boleta, ticket promedio, tasa de conversión, etc.
• Coordinar y asignar las funciones y desarrollo del personal a cargo, de acuerdo con los procesos y estándares de PUMA.
• Supervisar y verificar el cumplimiento de las políticas y procedimientos establecidos para tiendas (operacionales, prevención de perdida, control de caja, administración de personas y prevención de riesgos, etc.) con el objetivo de lograr el orden administrativo.

• 3 a 4 años de experiencia en cargos similares, administrando un ambiente de retail.
• Habilidad demostrada para identificar, contratar, entrenar y desarrollar equipos de personas.
• Habilidad para entregar altos estándares de servicio al cliente, habilidad de relaciones colaborativas, habilidad de orientación a la solución, habilidad de establecimiento de prioridades, habilidad de comunicación transparente, habilidad de impulsar resultados, habilidad de empoderar a otros y habilidad de gestionar a otros.
• Habilidad probada en gestión de ventas, medición de KPIs.
• Conocimiento de sistema de ventas y/o ERP y MS Office.
• Inglés intermedio/básico.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for assisting the Store Manager with the recruitment, training, development and succession of high performing, results driven employees. Assist in holding team accountable through productivity conversations, coaching, recognition and performance reviews,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Will act as Store Manager when the Store Manager is away from the store for any reason,
• Ensure completion and effectiveness of training programs,
• Manage and monitor Loss Prevention education and awareness programs,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Attend off-site training and position related meetings as required; travel may be required,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills, ability to present information to large groups,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $26.00 - $29.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

Product Ownership & Backlog Management

• Own the product backlog for a defined product or capability area (e.g. Payments within Basket & Checkout).

• Translate portfolio strategy and investment priorities into clear user stories, acceptance criteria, and sprint goals.

• Define and maintain a prioritised roadmap aligned to portfolio objectives.

• Ensure backlog items are outcome-led and tied to measurable success criteria.

• Continuously refine and reprioritise work based on performance, insight, and evolving business needs.

Discovery, Validation & Consumer Centricity

• Work closely with UX/UI, Research, and CRO to ensure solutions are grounded in user insight and behavioural data.

• Participate in and support research, testing, and experimentation initiatives.

• Ensure product decisions are informed by data, experimentation, and validated learning, not opinion.

• Identify friction, failure points, and improvement opportunities within the owned product area.

• Champion consumer-centric thinking within the squad and across stakeholders.

Delivery & Cross-Functional Collaboration

• Partner with Engineering, Design, and Data teams to ensure high-quality, timely delivery.

• Balance discovery and delivery to ensure the team is solving the right problems while shipping value regularly.

• Manage dependencies across teams and portfolios in a complex, global environment.

• Escalate risks, trade-offs, and delivery constraints clearly and early to the Teamhead.

• Ensure alignment with Finance, Legal, Compliance, Security, and other relevant functions where required.

Performance & KPIs

• Contribute directly to the portfolio KPIs defined by the Teamhead (e.g. conversion, payment success, engagement, reliability).

• Define feature- and initiative-level success metrics in collaboration with Data & Analytics.

• Monitor performance trends and use insight to inform backlog refinement.

• Support experimentation and continuous optimisation within the product area.

• Clearly communicate impact, learnings, and performance updates to stakeholders.

Stakeholder Management

• Work closely with the Teamhead / Portfolio Owner to align on priorities and trade-offs.

• Collaborate with global and regional stakeholders to ensure relevance and scalability.

• Represent the product area in relevant forums and planning sessions.

• Ensure transparency of progress, risks, and outcomes.

Experience

• 6–8+ years of experience in digital product roles such as Product Owner, Product Manager, or similar positions.

• Experience working with personalisation, recommendation systems, or data-driven consumer experiences.

• Experience collaborating with engineering, data, and analytics teams to build scalable product capabilities.

• Strong understanding of consumer journeys and behavioural insights within eCommerce environments.

• Experience delivering product features using agile delivery frameworks.

• Experience translating data insights into product requirements and consumer-facing experiences.

Skills & Capabilities

• Strong ability to define product requirements for data-driven and personalised experiences.

• Understanding of consumer segmentation, behavioural targeting, and recommendation logic.

• Ability to collaborate effectively with designers, engineers, and analysts to shape solutions.

• Strong prioritisation and backlog management skills.

• Ability to balance technical complexity with consumer experience quality.

• Data-driven mindset with the ability to interpret product performance and optimisation opportunities.

• Strong communication skills and ability to articulate product decisions clearly to stakeholders.

This job opportunity will be available in full-time or part-time.