Reporting to: Head - Retail Experience ( North )

Position Summary:

• Manage Company Owned and Franchisee  stores across the assigned region

• Drive revenue growth and profitability by ensuring strong front-end retail execution

• Build and maintain strong relationships with franchise partners to ensure alignment, profitability, and expansion

• Ensure financial discipline across partner stores, including deposits and timely sales collections as per company standards

• Lead store operations directly and manage Area/Cluster Managers and Store Managers for effective execution

• Drive business development, including opening profitable stores and upgrading existing stores (better locations / larger formats)

• Ensure all stores operate as per PUMA brand and operational standards

Key Objectives:

Business & Revenue

• Drive sales growth and achievement of KPIs across all stores

• Maximize store productivity and revenue from existing markets

• Identify and execute business development opportunities including new stores and market expansion

• Ensure effective OPEX control across stores, including rent negotiations and cost optimization to improve overall profitability

• Ensure strong execution of promotions, discounts, and retail initiatives

Partner & Financial Management

• Maintain strong partner/franchisee/Mall/Landlords relationships for long-term business growth

• Ensure adherence to financial norms, including partner deposits and sales collection timelines

• Drive partner profitability and sustainable expansion

Operations & Execution

• Ensure smooth store operations across all locations

• Maintain optimal manpower and recruitment of store managers in coordination with HR

• Ensure inventory availability as per business requirements

• Lead execution of store initiatives, VM standards, and customer experience

Performance & Market Leadership

• Benchmark stores against relevant competition in sales and market positioning

• Stay updated on market trends, competitor strategies, and retail innovations

• Drive institutional tie-ups and local business opportunities

Team Leadership

• Lead, coach, and develop store managers and Area/Cluster Managers

• Provide strong on-ground leadership and performance management

• Other Requirements

• Willingness to travel extensively (up to 75%)

• Role may require working on weekends / peak retail periods based on business needs

Key Performance Indicators:

• Net Sales vs Targets

• Achievement of KPI’s

• Like-to-Like Growth

• Store Productivity (Sales per Sq. Ft.)

• New Store Openings & Store Upgrades

• Partner Deposits Compliance

• Sales Collections / Outstanding

• Customer Experience & VM Audit Scores

• Stock Availability

• Recruitment TAT & Vacancy %

• Attrition Rate (Store Level)

• Benchmarking vs Competition

• OPEX Control (including rent negotiation & cost optimization)

Organizational Relationships:

Internal:

• Retail Operations Team

• Merchandising & Planning

• Marketing & VM

• Finance

• Training & HR

• BD& Projects

• IT / Systems

External:

• Franchise Partners / Business Partners

• Mall Developers / Landlords

• Local Market Stakeholders

Eligibility Criteria And Functional  Competencies Required:

• Excellent communication skills.

• At least 5+ years experience in sales and/or management.

• Must have a bachelor's degree in business, marketing, finance or related field.

• Willing to travel up to 75 percent of the time.

• Strong analytical skills.

• Proven track record of meeting sales target

Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.

• Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
• Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor.Take measures to prevent and resolve conflict situations.Foster effective communication within the team and with other departments.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target
• Store Operations: Process POS transactions (sales, exchanges, discounts and refunds) accurately in comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s  (including but not limited to CR, UPT, ATV).
• Loss Prevention: Oversee loss prevention and ensure operational compliance.
• Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
• Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.

• Sales (Profitability Management and performance): Essential for achieving sales goals, managing payroll, and ensuring profitability.Analytical abilities preparing and analyzing sales reports, and providing insights to improve performance. Ability to interpret and diagnose the store performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).
• Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication: Crucial for maintaining high standards of customer experience and handling sales transactions accurately. Fostering effective communication within the team and with other departments.
• Salesfloor Engagement: Necessary for spending time on the sales floor, engaging with customers, and coaching employees.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Visual and Presentation Skills: Important for ensuring the store's visual presentation meets or exceeds PUMA's VM standards.
• Self- leadership: Ability to work independently and efficient and be able to manage own emotions and challenges.
• Technology: Proficiency in retail software, inventory management and POS systems.
• Compliance Knowledge: Ensuring compliance with company policies, procedures, and legal requirements.
• Inventory and Merchandise Management: Handling inventory, managing shrink goals, and processing merchandise.
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
• Experience in the role: Minimum of 3 years in a retail environment, with at least 1 year in a supervisory  or senior retail staff role.
• Education: Minimum completed full school/vocational school education (i.e. high school diploma), or higher.

Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.

• Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
• Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor.Take measures to prevent and resolve conflict situations.Foster effective communication within the team and with other departments.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target
• Store Operations: Process POS transactions (sales, exchanges, discounts and refunds) accurately in comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s  (including but not limited to CR, UPT, ATV).
• Loss Prevention: Oversee loss prevention and ensure operational compliance.
• Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
• Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.

• Sales (Profitability Management and performance): Essential for achieving sales goals, managing payroll, and ensuring profitability.Analytical abilities preparing and analyzing sales reports, and providing insights to improve performance. Ability to interpret and diagnose the store performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).
• Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication: Crucial for maintaining high standards of customer experience and handling sales transactions accurately. Fostering effective communication within the team and with other departments.
• Salesfloor Engagement: Necessary for spending time on the sales floor, engaging with customers, and coaching employees.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Visual and Presentation Skills: Important for ensuring the store's visual presentation meets or exceeds PUMA's VM standards.
• Self- leadership: Ability to work independently and efficient and be able to manage own emotions and challenges.
• Technology: Proficiency in retail software, inventory management and POS systems.
• Compliance Knowledge: Ensuring compliance with company policies, procedures, and legal requirements.
• Inventory and Merchandise Management: Handling inventory, managing shrink goals, and processing merchandise.
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
• Experience in the role: Minimum of 3 years in a retail environment, with at least 1 year in a supervisory  or senior retail staff role.
• Education: Minimum completed full school/vocational school education (i.e. high school diploma), or higher.

Foster and enhance a sales-driven culture within the retail store, aligning with both operational and strategic guidelines, to achieve or exceed sales targets, KPIs, and profitability goals, positioning PUMA as the fastest sports brand in the world.

Sales and Profitability:

• Ensure the store consistently achieves/exceeds sales, KPIs, and profitability goals.
• Use short and long-term planning, expense control, sales, and service.

Customer Experience:

• Guarantee high standards of customer experience in line with PUMA brand values and service standards.

Team Management:

• Participate in recruiting, avoid shortage of staff, train, develop, and manage high-performing team and employees.
• Hold team members accountable through productivity conversations, coaching, recognition, and performance actions.
• Participate in performance appraisals of the team.

• Sales Floor Engagement:
• Spend 80% of working time on the sales floor engaging with customers, selling, and coaching employees.

Operational Efficiency:

• Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s  (including but not limited to CR, UPT, ATV) and lead the team accordingly. Control PEX costs of the store  and ensure efficeint staff schedule to achieve Sales and  KPIs targets while providing excellent customer service.
• Ensure completion of training programs (Local and Global).

Business Analysis:

• Analyse customer profiles, buying trends, and competitive information to drive business.
• Communicate and provide feedback to the Area/District Manager.

Loss Prevention:

• Implement and monitor Loss Prevention education, training, and awareness programs.
• Ensure compliance with Loss Prevention and Operational standards.

Inventory Management:

• Oversee the execution and processing of incoming and outgoing merchandise.
• Achieve or exceed Inventory and Shrink goals; manage Physical Inventory counts.

Retail Marketing and Instore Communication:

• Execute and manage Marketing initiatives and events within budget.
• Maintain strong communication with local PR and marketing.

Store Operations:

• Participate in new store openings/closings; travel may be required.
• Attend Store Manager Meetings and offsite training as required.
• Process POS transactions (sales, exchanges, discounts and refunds) accurately; Ensure POS access right are up-to-date and comply with Retail P&Ps.
• Maintain Visual Guidelines and store presentation standards.
• Ensure store maintenance needs are communicated and addressed promptly.

Compliance and Safety:

• Comply with all Policies and Procedures, operational core competencies, and key accountabilities.
• Maintain a safe and compliant working environment for all Store Associates and Customers.
• Work non-traditional hours as required (weekends, evenings, holidays, overtime).

• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups and facilitate store visits
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Commercial acumen
• Interest in innovation and change
• Leadership
• PC-skills, MS-Office Knowledge, Outlook, Internet
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.

• 1-2 years of sales experience, preferably in a focused, customer-oriented retail environment (preferably clothing/shoes)  

• Passion for the PUMA brand  

• Customer-oriented, reliable, and friendly personality  

• Strong communication and motivation skills  

• Strong organizational talent and good time management  

• Ability to give presentations to large groups  

• Business acumen and financial cost awareness  

• Computer skills, basic knowledge of MS Office including the use of Outlook, Word, Excel, PowerPoint,

JOIN THE FASTEST SPORTS BRAND IN THE WORLD

At PUMA, we’re more than a global sports brand, we’re a team driven by energy, creativity, and a passion for performance. We believe in being brave, confident, determined and joyful in everything we do.

We’re on the hunt for Retail Sales Associates who thrives in a fast-paced retail environment, loves delivering exceptional customer experiences, and wants to be part of a high-performing team.

If you’re passionate about sport, style and street culture — this could be your next move.

THE ROLE

As a Retail Sales Associate, you’ll play a key role in creating memorable customer experiences while helping the store achieve sales and KPI targets.

You’ll bring energy to the shop floor, connect with customers authentically, and represent the PUMA brand with confidence.

Your day-to-day will include:

• Delivering outstanding customer service and product knowledge

• Achieving and exceeding sales and KPI targets

• Supporting visual merchandising and store presentation standards

• Assisting with stock processing and replenishment

• Maintaining a clean, safe and organised store environment

• Supporting loss prevention and operational compliance

• Contributing to a positive and collaborative team culture

WHAT WE’RE LOOKING FOR

We’re looking for someone who brings personality, passion and performance.

Ideally, you’ll have:

• Previous retail or customer service experience (fashion, footwear or sports apparel highly regarded)

• A strong customer-first mindset

• Confidence in achieving sales targets and KPIs

• Great communication skills and a positive attitude

• The ability to work in a fast-paced team environment

• Flexibility to work weekends, evenings and peak trade periods

WHY YOU’LL LOVE PUMA

At PUMA, we celebrate individuality and reward performance. When you join the team, you’ll get access to:

• A vibrant and energetic team culture

• Career development and growth opportunities

• Global brand training and onboarding

• Staff discounts across PUMA product

• The opportunity to work with one of the world’s leading sports brands

BE PART OF SOMETHING BIG

We don’t just sell sportstyle and performance products, we create experiences, inspire confidence, and bring energy to every customer interaction.

If you’re ready to GO WILD with your career and join a brand that moves fast and thinks big, apply now.

As Senior Manager Global Retail Store Development, you will lead the planning, development and execution of physical retail environments across PUMA’s global store portfolio. You ensure all assigned projects meet the highest standards in brand expression, functionality, cost efficiency, and scalability, bringing strategic retail concepts to life in best-in-class store experiences worldwide.

Project Leadership & Execution

• Lead end-to-end delivery of global retail projects (new stores, refits, relocations, partner formats)
• Ensure consistent implementation of global retail concepts across all markets
• Manage global project pipelines from feasibility through design development, execution, and handover
• Oversee timelines, budgets, quality standards, and stakeholder alignment across all projects
• Monitor critical milestones and proactively mitigate project risks.

Strategic Development & Optimization

• Contribute to the continuous evolution of PUMA’s retail concepts based on execution learnings
• Support development of global standards, toolkits, and rollout strategies.

Design Translation & Technical Execution

• Support the translation of design concepts into practical, buildable solutions in close collaboration with all stakeholders
• Partner with Retail Concepts, VM, and Design teams to ensure design intent is maintained through execution
• Review and validate architectural drawings, technical packages, and fixture specifications
• Contribute expertise on key elements such as lighting, flooring, façade and wall treatments, as well as materials and finishes
• Create high-quality 3D visualizations of retail projects to bring concepts to life and support decision-making with the ability to deliver fast, accurate, and compelling visuals under tight timelines.

Supplier & Partner Management

• Manage external architects, general contractors, fixture suppliers, and consultants globally
• Ensure vendor performance, cost competitiveness, and quality compliance
• Support sourcing and supplier optimization initiatives.

Cost, Quality & Process Optimization

• Drive value engineering and cost optimization without compromising design intent or brand standards
• Establish and improve store development processes, toolkits, and governance frameworks
• Challenge quotations, specifications, and supplier proposals with a strong commercial mindset.

Cross-Functional Collaboration

• Partner closely with:
• Retail Concepts / Design
• Consumer In-Store Experience
• Retail Operations
• Procurement / Sourcing
• Regional / Local Market Teams
• Act as key interface between strategy, design, and physical implementation.

On-Site Execution & Travel

• Ensure strong on-site presence during critical construction phases of Key projects
• Proactively resolve project challenges directly with contractors, suppliers, and key stakeholders
• Demonstrate flexibility and willingness to travel internationally to support global project delivery.

• 5+ years of experience in retail store development, architecture, construction, or project management
• Proven track record delivering global retail rollouts / store networks
• Strong technical understanding of retail construction and fixture development
• Experience managing budgets, timelines, and external partners
• Ability to balance design intent with operational and financial realities
• Experience in global / multi-market retail environments
• Strong stakeholder management and communication skills
• Advanced 3D visualization skills to support concept translation and project alignment
• Availability to travel as required.

As Teamhead Global Retail Consumer In-Store Experience, you are responsible for defining and elevating the end-to-end physical retail experience across all global store formats. You will shape how consumers engage with the brand in-store translating strategy into immersive, scalable experiences that drive emotional connection and commercial performance.

End-to-End Consumer Journey Leadership

• Drive the end-to-end in-store consumer journey from entry to exit, defining key moments and experience standards across all formats
• Strengthen brand expression, storytelling, and commercial impact through clearly structured and differentiated experience principles
• Continuously refine the journey based on consumer insights, store performance, and market feedback.

Global Experience Playbooks & Execution

• Create and execute global in-store experience playbooks and seasonal updates
• Translate consumer and business priorities into clear, actionable, and scalable execution frameworks for markets
• Ensure consistency of experience standards while enabling local relevance.

Storytelling, Campaigns & Product Drops

• Drive immersive in-store storytelling and impactful product launches
• Partner with Marketing, Retail Operations, and regional teams to activate campaigns consistently across stores
• Define and elevate key experience moments such as landing zones, hero spaces, and seasonal storytelling touchpoints.

Performance Management & Store Excellence

• Execute regular store visits and performance reviews to assess experience quality and execution standards
• Identify improvement opportunities and provide markets with actionable feedback and enablement support
• Link in-store experience quality to commercial KPIs (e.g. conversion, UPT, sell-through).

Tools, Guidelines & Continuous Improvement

• Drive continuous improvement of in-store experience tools, guidelines, and best practices
• Elevate global consistency, productivity, and consumer engagement through structured frameworks and innovation
• Ensure all experience solutions are scalable and operationally viable.

Team Leadership & Capability Building

• Lead and develop the Consumer In-Store Experience team, ensuring clear ownership, strong collaboration, and capability growth
• Foster a culture of creativity, accountability, and operational excellence
• Deliver training and guidance to regional retail teams to build execution capability and ensure adoption of global standards.

Resource & Budget Steering

• Coordinate and steer in-store activation resources and spend (e.g. store marketing, seasonal toolkits)
• Align closely with Marketing and regional teams to ensure efficient, cost-conscious execution
• Optimize investment to maximize consumer impact and commercial return.

• 7+ years of experience in global retail, in-store experience, visual merchandising, or retail leadership
• Proven track record in driving consumer experience and commercial performance in physical retail
• Strong understanding of retail storytelling, consumer behavior, and store operations
• Experience working across global markets and managing cross-functional stakeholders
• Ability to translate strategy into scalable, executable frameworks
• Strategic mindset with strong execution focus
• Deep expertise in consumer journey design and retail experience
• Strong leadership and team development capabilities Commercial acumen with data-driven decision making
• Passion for brand storytelling, retail innovation, and consumer engagement.

Lead and manage end to end E commerce operations for PUMA Taiwan, covering PUMA.com and key marketplace platforms, with full ownership of commercial performance, operational excellence, and team management.

Task :1 E commerce Strategy & Commercial Performance: 30%
-    Own and drive overall E commerce P&L performance for Taiwan
-    Develop annual business plan, sales forecast, and growth roadmap
-    Drive GMV, traffic, conversion, and AOV across .com & marketplaces

Task :2 PUMA.com & Marketplace Management: 25%
-    Oversee daily operations of PUMA.com and marketplace platforms
-    Ensure optimal product assortment, pricing, promotions, and launches
-    Coordinate platform campaigns, mega sales, and brand initiatives

Task :3 Cross functional & Department Leadership: 25%
-    Lead and manage the E commerce team (content, operations, CRM, CS) 
-    Work closely with Marketing, Supply Chain, Finance, IT, and regional teams 
-    Ensure smooth execution from planning to post campaign analysis

Task :4 Operations, Analytics & Optimization: 20%
-    Monitor site performance, inventory health, fulfilment, and customer experience 
-    Leverage data and insights to optimize conversion, retention, and profitability 
-    Ensure operational compliance, platform governance, and process improvement

−    Bachelor degree in Business
−    5-8 years of E-commerce experience  
−    Proven experience managing .com and marketplace platforms in Taiwan
−    IT Skills: Window System / MS Office / Google Analytics / 91APP Ecom System
−    Language: Fluent English preferred
−    Strong commercial mindset with hands on E commerce execution experience 
−    Proven people management and stakeholder influencing skills 
−    Highly analytical, data driven, and result oriented 
−    Able to work under pressure in a fast paced environment 
−    Strategic thinking with strong attention to operational details

Asegurar que la tienda consistentemente alcance o supera las ventas, KPIs y los objetivos de rentabilidad, a través del uso efectivo de la planificación a corto y a largo plazo, el control de gastos, ventas y servicio. • Garantizar un alto nivel de atención al cliente, generando la experiencia de compra dentro de la tienda de acuerdo con los valores de PUMA y nuestros estándares de servicio. • Brindar una participación activa en el proceso de reclutamiento del personal. • Ser responsable de la formación, desarrollo y plan de sucesión del personal de su tienda. • Preparar y administrar las evaluaciones de desempeño de manera precisa y oportuna, para cada miembro de la tienda. • Mantener con cada miembro de la tienda reuniones para desarrollarlos a fin de superar las expectativas de la compañía a través de conversaciones semanales de productividad, coaching diario en el momento indicado, reconocimiento de la actuación, y comunicar las acciones necesarias para su rendimiento. • Invertir un 85% de su tiempo de trabajo en el piso de ventas comprometiéndose con los clientes, las ventas y el coaching a sus empleados. Page 2 of 4 • Controlar al personal y la programación de la venta con el fin de mantener una tienda altamente rentable, al tiempo que proporciona los más altos niveles de servicio a los clientes. • Garantizar que los programas de formación, tanto nacional como mundial (requerido por el papel), se han completado con éxito para impulsar los resultados dentro de la tienda. • Analizar los perfiles de los clientes, las tendencias de compra, información sobre la competencia, que impacten en el manejo del negocio. • Comunicar y proporcionar información al Area Manager sobre el desempeño de su tienda y sus oportunidades de mejora. • Implementar, administrar y supervisar la educación de prevención de pérdida, formación y sensibilización. • Directamente responsable de la ejecución y el procesamiento de producto entrante y saliente. • Directamente responsable de la Prevención de pérdidas y el cumplimiento operacional dentro de la tienda. • Supervisar y gestionar los recuentos de inventario físico. • Comunicar, gestionar y ejecutar todas las iniciativas y eventos de marketing impulsadas dentro del presupuesto y de acuerdo con todas las políticas y procedimientos. • Participar en la apertura de nuevas tiendas y / o cierres de tiendas; Puede ser necesario viajar. • Asistir a reuniones de Store Managers, así como también a todos los entrenamientos fuera de la tienda y reuniones relacionadas con la posición. Puede ser necesario viajar. • Responsable del tratamiento con exactitud de las ventas, los cambios, y operaciones de restituciones en el mostrador de caja, del correcto funcionamiento del sistema de punto de venta, manejo de formularios de la oferta con precisión y el respeto; y que la garantía de descuentos adecuados son aplicadas en cada caso. Además, responsable del procesamiento de las transacciones de los empleados mientras que se adhiere al Asociado Política y Procedimiento de descuento. • Asegurar la ejecución y el mantenimiento de todas las directrices de VM, y además garantizar la presentación visual de la tienda, cumpliendo los estándares de PUMA. • Mantener la condición física de la tienda según las directrices pertinentes y comunicar las necesidades de mantenimiento de manera oportuna. • Cumplir con todas las políticas y procedimientos operativos, competencias básicas y responsabilidades claves. • Ejecutar todos los requisitos necesarios para mantener un ambiente de trabajo seguro y compatible para todos los asociados de la tienda y Clientes

Gestionar y promover estratégicamente la cultura de ventas dentro de la tienda para alcanzar o superar las ventas, los KPIs y los objetivos de rentabilidad, con el fin de posicionar a PUMA en ser LA MARCA DE DEPORTES MAS RAPIDA DEL MUNDO.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00-$21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00-$21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience