Education: Bachelor 'degree in business management or equivalent studied.

Professional: Functional: Minimum 5 years retail operations experience and 2-3 years from a similar position with a Global Brand in a customer service-oriented environment (preferably apparel/footwear/sports/outdoor)

Leadership: Minimum 2 years of managerial experience. Experience in managing multiple stores required.

IT Skills: MS Excel; Basic computer skills in MS Word, PowerPoint

Language Skills: Excellent verbal and written communication skills including English at business level

Strategically manage and promote sales culture within a District of 8-12 stores to achieve or exceed sales, KPI’s, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

Task 1: Deliver on Set Targets and KPIs

• Deliver on set retail P&L and KPI targets and identify opportunities and initiate plans to improve and grow the business by increasing store productivity (e.g. Conversion Rate, UPT, ATV, Sales per hour and sqm).
• Increase comp sales of all PUMA stores by setting & driving SMART targets and implementing operating plans locally.
• Closely monitor business performance and take necessary action.
• Proactively manage Store-related OPEX with particular emphasis on Personnel Expenses.

Task 2: Operations Standards / Store Management

• Adopt and implement global/regional Operational Tools and Standards.
• Execute country-specific operational policies and procedures (per Global Retail Operation Manual) to ensure they are compliant with International/Global Retail standards.
• Deliver all operational standards for store openings (with Daily Game Plan), closings, relocation, upgrades, stock replenishment, inventory management, staff roster etc, to ensure smooth implementation and that budgets and timelines are met.
• Coach and lead local Retail Operations Teams to ensure Area- and Store Managers’ capabilities and competencies are developed and comply with International/Global standards.
• Manage all operational aspects of store inventories, including defining in-store shipment processes, coordinating stock takes and ensuring data integrity. Work with Merchandise and Planning team to manage store inventory level to ensure optimal stock to support sales targets.
• Manage country loss prevention standards and ensure that shrink goals are met and security is to PUMA standard.
• Execute VM guidelines in accordance with Global VM Survival Guide and RESEC.
• Guide, coach and train retail staff in all aspects of retail operations and retail training, working with close co-operation with the Country Retail Trainer. Support retail field training programs and roll-out of training initiatives.
• Execute the Customer Experience Program and use it to improve Retail Sales and customer service standards.
• Tailor Regional and International operational initiatives to meet Country needs including translation of material and execute these according to designated timeline and budget.

Task 3: Cross Functional Relationship

• Work effectively with Retail support functions for country specific projects and needs.
• Establish collaborative and effective relationships with Country Retail Manager, Retail Training, Retail Marketing, Merchandising Manager, E-Commerce Director etc.

Task 4: Process Improvement

• Set and implement best practices on Operations Management via cross-functional and cross-channel collaboration. Drive process improvements and strategic priorities in the country.

Task 5: Teams

• Drive and coach country Operations teams to ensure that they are motivated and capable of managing the business effectively.
• Work closely with Country Retail Training teams to identify the relevant developmental needs for store teams to ensure that training programs are targeted, relevant and conducted effectively.
• Work closely with country support functions and wholesale teams.
• Identify talent within the staff pool and develop them as part of succession planning.
• Develop strong store management team and secure succession plan through effective hiring, development, training and staff retention programs.

Education: Bachelor’s Degree in Finance/Accounting/Statistics/Math/Data Science/Engineering/MBA

Professional: Minimum 5-6 years of experience in Data/Commercial Analytics/ Revenue/Pricing. Previous experience working for E-Commerce Fashion Retailer / FMCG is desirable.   

IT Skills: Advanced Proficiency MS-office (Excel & Power Point)

Excellent data storytelling skills using visualization tools like Tableau or Power BI

SQL and other programming skills (R,Python) a plus.

Language Skills: Fluent in English (written & spoken)

This role is for a results-driven professional to lead and execute strategies that drive incremental revenue through CRM and loyalty programs.

This role is responsible for driving data-driven strategies to enhance customer engagement, retention, and business growth. This role involves managing customer analytics, CRM platforms, segmentation, and lifecycle marketing initiatives. The role involves collaborates with cross-functional teams, including retail, marketing, and IT, to optimize customer interactions and improve overall customer lifetime value. By leveraging data insights, automation, and personalization, the role ensures a seamless and impactful customer experience across all touchpoints.

Task 1: Analyze customer behavior, purchase trends, and engagement patterns to develop data-driven segmentation strategies. Utilize analytics tools to generate insights that optimize marketing campaigns and customer journeys. Present key findings to stakeholders, providing actionable recommendations to improve customer lifetime value and retention.

Task 2: Develop and implement CRM strategies that enhance customer lifecycle stages, from acquisition to retention. Optimize automation workflows and personalized communication to increase engagement and reduce churn. Ensure CRM systems are efficiently integrated with marketing, sales, and customer service platforms for seamless data flow.

Task 3: Monitor the effectiveness of email, SMS, and loyalty campaigns by analyzing key performance metrics such as open rates, conversion rates, and ROI. Conduct A/B testing and refine messaging, targeting, and timing for improved results. Collaborate with marketing teams to continuously optimize customer engagement efforts based on data insights.

Task 4: Design and manage customer loyalty programs that drive repeat purchases, engagement, and brand advocacy. Analyze loyalty data to identify high-value customers, refine reward structures, and enhance program effectiveness. Collaborate with marketing teams to develop targeted retention campaigns that increase customer lifetime value and strengthen brand loyalty.

Task 5: Leverage customer data and CRM insights to personalize online and in-store experiences, optimizing sales and conversions. Develop data-driven strategies to improve customer journeys, reduce friction points, and enhance omnichannel engagement. Work with e-commerce and retail teams to implement targeted promotions, product recommendations, and customer retention initiatives that boost overall revenue growth.

Education: Bachelor’s degree in human resources, psychology or relevant studied.

Professional: Minimum of 4 years of experience as an HR Generalist or HR Business Partner, preferably within the retail or FMCG. Knowledge of Malaysian employment laws and relevant regulatory requirements is an added advantage.

IT Skills: PowerPoint & Excel

Language Skills: Proficient in English and the local language (Bahasa Malaysia)
 

Senior Executive, People & Organization - Retail will be responsible for managing day-to-day human resources activities for the retail business unit in Malaysia. This role reports directly to the Teamhead, People Connection & Attraction SEA, and works closely with the Head of Retail, Area Managers, Store Managers, and the broader retail team across all stores in Malaysia.

Task 1: Recruitment

Manage the end-to-end recruitment process for retail positions to ensure stores are fully staffed with qualified talent. Regular visits to PUMA Malaysia stores to proactively identify potential candidates through on-ground networking within retail environments.

Task 2: People & Organization Operations

Manage the full spectrum of HR operations for the retail business unit, covering all aspects of the employee lifecycle — including onboarding, transfers, performance management, offboarding, exit interviews and etc. Ensure accurate and up-to-date employee data in the Workday system in compliance with internal policies and legal requirements.

Task 3: Employee Engagement

Plan and execute employee engagement initiatives to foster a positive workplace culture, including employee surveys, social recognition programs, and other experience-focused activities. Analyze feedback and develop targeted action plans in response to employee voice insights.

Task 4: Industrial Relations

Manage industrial relations matters and provide advice and support to the Head of Retail, Area Managers, Store Managers, and team members in addressing and resolving employee relations issues.

Task 5: Reporting

Support the monthly HR reports, including compensation and benefits overview for retail business unit, manpower planning updates, and attrition analysis to support strategic decision-making.

Education: Bachelor's degree in human resources, psychology, or relevant studied.

Professional: Functional: 1-2 years of relevant working experience. Fresh graduates are encouraged to apply.

IT Skills: PowerPoint & Excel

Language Skill: English

The role is responsible for the day-to-day execution of People & Organization tasks including administration of benefits & compensation, leave management, employee engagement, corporate office training and enforcing company policies and practices. 

Task 1: Lead the Employee Experience programs.

Plan and execute employee engagement activities, conduct employee surveys, social rewards, and more to keep check of the overall experience. Ensure the company consistently wind up on “Great Place to Work” and other HR Awards submission.

Task 2: Benefits administration

Manage employee benefits enrollment including employee purchase program ensured all benefits information on is current and accurate.

Task 3: Creating, maintaining, updating, and filing employment records thru HRIS system (Workday)

Prepare, maintain and ensure proper documentation of employee database (Workday system) and personnel files.

Task 4: Support Corporate Office Learning and Development (L&D) programs

Support on the training enrollment and administration for internal & external training, including identification of training providers.

Task 5: Performance Management administration

Run yearly performance management by keeping a quality check and ensuring timely completions.

Task 6: Statutory administration

To maintain compliance with local employment laws and statutory regulations.

This role will be responsible for execution of performance marketing campaigns across our platforms including marketplaces and com to support E-commerce for PUMA SEA. To be hands on in optimizations for Sponsored Discovery Ads, Meta and Google Ads. 

Task 1: Set up and track investment on Meta campaigns across objectives like catalogue sales, conversion, store traffic, awareness.

Task 2: Optimization of Meta campaigns.

Task 3: Delivering regular reports of campaign results, including data analysis and evaluation of KPIs. 

Education: Bachelor's degree in accounting & finance or relevant studied.

Professional: 1 year of relevant working experience from retail / FMCG / trading company.

IT Skills: SAP, Excellent MS-Office (Word, Excel, PowerPoint)

Language: English

The focus of the role is support on daily financial /accounting operations to ensure production of accurate and reliable accounting records for both external and internal reporting purposes. Provide analytical review to management is also necessary.

Task 1: Assist in Internal controls & policies adherence – Ensure all receipts of all retail stores are properly accounted for. Highlight anomalies immediately.  

Task 2: Responsible on monthly, quarterly and annual closing for Retail to ensure fulfillment of all the reporting requirements both externally and internally.

Task 3: Responsible for on time & accurate recording of invoices and payments to retail landlords.

Task 4: Assist in system implementation. Documentation of SOP in SAP to ensure quality of work.

Task 5: Support PUMA wholesale function as necessary and be able to assist in other duties as and when assigned.

Education: Bachelor's degree in logistics, supply chain, or relevant studied.

Professional: Minimum 4 years of relevant experience in Logistics & Transportation Management. Industry: Retail, Wholesales, Sports

IT Skills: Profound knowledge of Microsoft Office (Word, Excel, Power Point) and

SAP Knowledge

Language Skills: Good command of written and spoken English and Bahasa.

The Senior Executive, Logistics oversees daily operations to ensure the department meets its cost, productivity, accuracy, and timeliness targets. He or she drives continuous improvement initiatives and maintains strong relationships with both internal teams and external partners to facilitate smooth B2B and B2C business processes.

Task 1: Inventory Management

• Ensure the integrity of inventory accuracy and manage stock movements - physical stocks and system in both PUMA system and 3PL system.
• Identify and resolve any inventory discrepancies and ensure inventory and system records are matched.
• Keep track and monitoring cycle counting, short pick, temp-missing, slow moving and obsolete stock with 3PL warehouse and inventory team.
• Take charge of the non-inventory product kept accurate.

Task 2: Transportation Management

• Deliver on time to scheduled required arrival date to the customer.
• Assess and recommend ideal shipping methods, routes or carriers to meet necessary parameters, specifications and costs.
• Coordinate with customers and other stakeholders on their queries regarding delivery status.
• Handle feedback, queries and complaints positively.  Provide immediate and long-term solutions.  
• Schedule/ arrange collection with warehouse on return collection.  Monitoring the return been pickup and reach destination on time.

Task 3: Warehouse Management

• Evaluate warehouse picking, packing efficiency and order accuracy.
• Identify savings by removing waste or unnecessary steps in the logistics process.
• Create policies or procedures for warehouse activities.
• Responsible for monitoring warehouse order fulfillment, stocks return/ reverse management.

Task 4: Report & Others

• Conduct feasibility & analytical study on logistics operation. 
• Logistic reports are updated on time with accurate data.
• Conducts functional review meetings.
• Organize the Documents Library.
• Support all logistics ad hoc activities assigned by the manager.
• Responsible to follow up all 3PL invoices for payment processing.

Education: Bachelor’s degree in graphic design/fashion design or equivalent studied.

Professional: 1-2 years of relevant working experience in visual merchandising, graphic design, or related field.

IT Skills: Familiar with print design; Good proficiency in Adobe Illustrator, Photoshop, Ppt, Excel, and Microsoft Office.

Language Skill: English

Responsible for driving effective visual merchandising by developing clear guidelines, conducting store visits, and providing reports to enhance team skills, while ensuring consistent and impactful VM execution, display maintenance, and support for new store openings to elevate the overall store experience.

Task 1: Responsible for executing VM planning and execution including in store RESEC launch and visual display presentation, with effective store zoning to build appealing story telling.

Task 2: Creative use of graphics & props to enhance brand presence across all stores. Execute in-store branding such as window display, in store poster, POPs, etc. Provide graphic design support.

Task 3: Track and control VM budget & expenses. Plan and control stores merchandise display capacity. Plan stores layout and zoning and track effectiveness.

Task 4: Cross functional communication and alignment among departments for seasonal store campaign, trade shows, and other projects. Train and guide Visual Merchandising Specialist(VMS) In-store.

Education: Bachelor's Degree in Supply Chain or relevant studied.

Professional: At least 2 years relevant working experience in inventory control related field.

IT Skills: Experience in ERP system, preferably in SAP, proficiency in MS office, especially advanced in  Excel (Vlookup, PivotTable,etc)

Language Skills: English

To ensure our stocktake and inventory management are in accordance with company SOP and policies. Inventory management in terms of reconciliation for closing, involvement in stock take for warehouses and owned & operated stores. In addition, needs to provide inventory transaction support for events, warehouse and owned & operated stores.

Task 1: Inventory reconciliation and preparation of monthly closing

Ensure all inventory and stock movements are maintained accurately, within the agreed parameters and in a timely manner. 

Task 2: Physical stocktake, reconciliation and adjustments for Warehouses

•    Preparation and Planning annual stocktake dates.
•    Coordinate with the respective departments on the schedule and key cut-off

dates for stocktake to relevant stakeholders.
•    Physically support warehouse annual stocktake.
•    Prepare final stocktake report to Logistics and Finance team.
•    Follow-up on the stock variances.
•    Work with Warehouse team to review major stock discrepancies.
•    Notify Division Manager of any major issues relating to inventory.

Task 3: Physical stocktake, reconciliation and adjustments for Puma Stores

•    Prepare quarterly stocktake roster.
•    Review and finalize stocktake roster with Retail Operation team.
•    Prepare inventory movement cut-off schedule.
•    Reconciliation of inventory movements/transactions and quantity and

ensure data posting are completed before stocktake date.
•    Physically support stocktake at store and/or Remote support.
•    Prepare final stocktake report to Retail Operation and Finance team.
•    Follow-up on the stock variances.
•    Work with Store supervisors and managers to review major stock

discrepancies.
•    Notify Division Manager of any major issues relating to inventory.

Task 4: Inventory transaction support for offsite sales events, warehouses and owned stores

•    Stocks delivery discrepancy
•    Warehouse Cycle Count
•    Inter-store transfer verification
•    POS sales reconciliation
•    Returns of damaged / old season stocks