Sales (Profitability Management and performance):
Essential for achieving sales goals, managing payroll, and ensuring profitability.
Analytical abilities preparing and analyzing sales reports, and providing insights to improve performance. Ability to interpret and diagnose the store performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).

Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication: Crucial for maintaining high standards of customer experience and handling sales transactions accurately. Fostering effective communication within the team and with other departments.

Salesfloor Engagement: Necessary for spending time on the sales floor, engaging with customers, and coaching employees.

Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor.Take measures to prevent and resolve conflict situations.Foster effective communication within the team and with other departments.
Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target
Store Operations:
Process POS transactions (sales, exchanges, discounts and refunds) accurately in comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s  (including but not limited to CR, UPT, ATV).
Loss Prevention: Oversee loss prevention and ensure operational compliance.
Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.
Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
Compliance: Ensure compliance with company policies, procedures, and legal requirements.

• Strong project management skills
• Strong project mindset. Experience in SAP implementations as a plus (preferred S/4Hana)
• Expertise in management changes methodologies
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work in a fast-paced, cross-cultural environment.

The Project Manager/Change Manager acts as central point of contact for local and global teams. This duo role ensures both the technical delivery of the project and the adoption of new processes and systems by stakeholders.

Project Timeline & Execution

• Responsible for overall project timeline and milestones.
• Monitor project progress, manage risks, and resolve issues to ensure timely delivery.
• Ensure and proactively drive alignment within the overall project / roadmap.

Communication & Engagement

• Communicate project status, milestones, and risks to senior leadership and stakeholders.
• Facilitate decision-making and ensure alignment across departments.
• Execute communication plans and measures to inform and engage stakeholders.
• Act as a liaison between technical teams and business users to ensure clarity and buy-in.

Project Coordination

• Responsible for overall project alignment.
• Coordinate cross-functional activities & teams including IT, business units, external consultants, and vendors.
• Align dependencies & resource requirements with other workstreams
• Facilitate meetings and document outcomes/decisions

Change Management/Enablement

• Act as change champion of the local organization
• Coordinate and support documentation of change stories
• Drive change management strategies to facilitate a smooth transition.
• Identify potential resistance and develop mitigation strategies.
• Coordinate training plans and post-implementation support for end-users and stakeholders.
• Conduct impact assessments and readiness evaluations across business units

• Sales Management: Achieving or exceeding sales, KPIs, and profitability goals.
• Leadership & Communication: Overseeing daily store operations, managing stock levels, and fostering effective communication within the team. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills. 
• Customer Service: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Technology: Proficiency in retail software and POS systems.
• Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.
• Inventory Management Skills: Managing stock levels, conducting inventory counts (if needed), and ensuring product availability.
• Self- leadership:  Ability to work independently and efficient and be able to manage own emotions and challenges.

Manage and promote sales culture within Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

• Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.                                         
• Leadership: Leadership skills are essential for overseeing daily store operations, and fostering effective communication within the team.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.Take measures to prevent and resolve conflict situations.
• Store Operations: Oversee daily store operations, including opening and closing procedures.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.

• A good level of planning and organisational skills.
• Able to work as part of a team.
• Self-motivated with an ability to work on own initiative
• Attention to detail and a high level of accuracy.
• Excellent communication skills.
• Possess a passion for excellence in customer service.
• High levels of learning agility with a solution-oriented mindset and a positive approach to a varied complexity of tasks is essential.
• Knowledge of Excel required, however not essential as training will be given.
• Strong problem-solving skills

• To ensure customer orders are processed efficiently and comply with sales support service standards and target dates.
• Providing retail partners / sales force with weekly reports.
• Building lasting relationships with key retail customers with occasional visits to their sites, and internal functions.
• Liaise with key retail partners using your intuition and empathy to allow you to understand and anticipate their needs, assisting with handling and solving queries.
• Regular liaison with logistics to ensure timely delivery of customer orders.
• Support the Sales Support Manager with key projects in service excellence.
• A view to challenge the status quo with an ambition to improve and develop current processes

• Excellent interpersonal skills
• Previous experiencing in the Golf industry
• Ability to work under pressure and meet tight deadlines.
• Previous relevant experience in a supply/planning and purchasing environment or a similar role, Strong understanding of supply chain and purchase order process.
• Must be numerate, logical, and accurate with excellent interpersonal skills and problem-solving abilities.
• Proficiency in procurement software and inventory management systems, experience with SAP environment a plus but not essential.
• Knowledge and confidence of Microsoft Office 365 and MS Teams, Advanced Excel – VLOOKUP’s, Pivot Tables, power queries etc
• Experience in planning and supplier management.
• Strong negotiation and communication skills.
• Professional certification (e.g., CIPS) is a plus.

• Execution of the Purchase Plan
• Monthly buy meetings
• Ensure all Po’s meet the launch plan deadlines
• All confirmed shipping info is updated on the PO information
• Liaising with custom teams on component stock availability
• Updating component availability file with the latest delivery dates
• Progress any orders we cannot fulfil
• Stock adjustments actioned weekly
• Analysis of component ratios and trends
• Updating the European Forecasts via the tracking tool
• Daily tracking of order received and delivered
• Monitoring the on-hold orders
• Supporting the European customer service teams
• Liaising with the build centre on custom queries
• Shaft and Grip matrix updated yearly

• English fluent (written and oral). Able to interact with others in a lively and demanding environment.
• Team player with the ability to work under pressure and meet tight deadlines.
• Strong analytical skills, proficiency in statistics, demand forecasting/forecasting methods and financial understanding.
• Previous relevant experience in a Demand planning environment or similar role. An understanding of supply chain operations is preferred.
• Knowledge and confidence of Microsoft Office 365 and MS Teams, Advanced Excel – VLOOKUP’s, Pivot Tables & Power-Bi is preferred.
• Attention to detail and a high level of accuracy.
• Self-motivating with an ability to work on own initiative and autonomy.
• Commercially aware with an active interest in Sports and Fashion.

Work on improving current processes.

Provide reliable and accurate demand forecasts that support the business needs, customer demand and optimise supply chain efficiency​.

• Creation & Maintenance of Demand planning seasonal working files.
• Generate and issue Demand plans to Supply planners for purchase placement.
• Generate the Biannual (Seasonal) Supply Plan. Data collation, processing and preparation. Cross-functional communication with Sales, Merchandising and Business Operations.
• Assist in completion of the Mid-season Forecast update, cross-functionally with Business Operations and Global Go to Market team.
• Regular communication with Global Sourcing teams, Buy rate, capacity, and Demand anomalies.
• Request and collate risk specific Sales feedback pertaining to the demand planning process including digital files and monthly update calls.
• Align global order windows to Demand files & Sales documentation.
• Track & analyze risk performance and proactively communicate cross-functionally.
• Identify fulfilment opportunities from internal Free stock pools.
• Continuous review of Seasonal Purchase rates vs Sales Forecast and Risk exposure. Reporting to Management as required.
• Preparation and delivery of relevant reports pertaining to the Demand Planning process.
• Review Order window accuracy collaborating with Supply Planning.
• Establish a seasonal calendar for all Demand task deadlines.
• Ensure requested risk is authorized within procedural limits.
• Contribute to the continuous improvement of Demand Planning Operations by offering solutions in streamlining processes and reporting infrastructure.
• Key Project Support.

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• This opportunity is to join our pop-up shop in Ashford!
• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guideline as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.