Customer Service
Junior Analyst Customer Service
São Paulo, Brazil
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
Your Talent
- Advanced Excel;
- Organization;
- Intermediate English (differential);
- Proactivity;
- Self-management;
- Experience in the area or similar positions;
- Analytical capacity.
Your Mission
- Execute with the commercial team the management of customer orders, in order to reach the daily production capacity of logistics.
- Execute orders, packing lists, and appointments in order to ensure delivery to the customer as requested.
- Ordering customer particularities with their deadlines and markup, to ensure the execution of what was negotiated with the customer.
- Register new stores in order to keep the customer database up to date.
- Register products and send them to the customer, in order to contribute to the release of orders for the new collection.
- Make improvements in Customer Service processes, to contribute to the efficiency of daily activities.
- Carry out the monitoring of the return process, in order to contribute to the solution of customer doubts and problems.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
