1. Pre-Audit
The Factory receives a self-assessment questionnaire
Staying on Track
Puma audits
Enforcing the PUMA Code of Conduct on a global level needs conviction and a team of dedicated people to monitor and audit factories. They provide us with an instant picture of how well factories implement our required standards.
What happens during an audit?
2. Kick-off
The auditor has an initial meeting with factory management
3. Factory Tour
The auditor controls working areas, work desks, social areas, toilets, warehouse, etc.
4. Get talking
The auditor talks with randomly selected staff without management present, sometimes with employee representatives
5. Fine print
The auditor inspects documents: personnel files, pay rolls, social security contributions, etc.
6. The end of the day
The auditor meets with the factory management and hands over plans for compulsory improvements if necessary
Diving deep
During the audit, the PUMA auditor monitors the employees’ working hours, the overtime accrued, the contractual rates of pay, pay rolls, employment contracts, health and safety standards in the workplace as well as the appropriate disposal of waste. This information plays into the final results of the audit after being analyzed, resulting in a factory rating on a scale from A to D.
Making a Change
Just like sport coaches, the PUMA auditor discusses weak points with the factory management and suggests ways how improvements can be made. We want to help the factories run on their own, making them aware of weaknesses in their systems and how to take steps to improve their game independently. That’s why PUMA aims to find out the causes of the problems.
In most cases, the factory management is grateful to us and receptive to the fact that our audits help highlighting problems which they would otherwise have ignored or glossed over.
Trainer Assistance
Following an audit, the PUMA Auditor checks either online or through an on-site visit to see whether the necessary improvements in the factory have been carried out correctly. The factory management keeps track of implemented measures, particularly those relating to health and safety. Then we repeat the factory audit to make sure that the necessary improvements have been carried out.
If the auditor detects “Zero Tolerance Issues” such as child labor, forced labor and illegal production, the factory has failed the audit and needs to rectify those immediately. In case the factory fails to do so, PUMA will terminate the business relation.
Upping the Game
PUMA Auditor Farid Nurjaman
Helping maintain top working conditions and PUMA’s strict standards in our Asian supplier factories is Farid's daily business.
Track the processTeam Back-up
When it comes to auditing all of our more than 400 suppliers, we get support from external parties, such as the Fair Labor Association (FLA) and the Better Work Program of the International Labor Organization (ILO).
Focus
To audit more than 400 suppliers, we decided to divide the supplier base into two groups. Of course, we continue to regularly assess both for compliance, but our own team’s efforts are focused on our core suppliers. Meanwhile, external parties help PUMA stay on top by focusing on our non-core suppliers.
| Core suppliers |
Non-core suppliers |
|---|---|
| 80% business volume | Lower order volumes |
| Used on less frequent basis |
Fair Labor Association
The FLA represents a collaborative effort of socially responsible companies, colleges, universities, and civil society organizations. Participating companies like PUMA are accountable for monitoring 100% of their supply chains to ensure they meet FLA labor standards. It also conducts independent random assessments of supplier factories. PUMA has been an FLA member since 2004 and our program has been accredited since 2007, the last re-accreditation was achieved in 2019.
Play fairBetter Work
Better Work is an innovative partnership program between the International Labor Organization (ILO) and the International Finance Corporation (IFC). It aims to improve both labor standard compliance and competitiveness in global apparel supply chains. As a Global Buyer Partner, PUMA is committed to using only Better Work audits in lieu of our own in Vietnam, Cambodia, Indonesia and Bangladesh to reduce social audit fatigue.
Play better