Administration Support
Workplace Experience Assistant
Somerville, United States of America
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
Your Talent
Qualifications
Associate’s degree required, with preference for event management, hospitality, or business administration fields.
1–3 years of experience in event planning or workplace programming, with a proven ability to bring creativity, innovation, and resourcefulness to initiatives.
Exceptional interpersonal, customer service, and communication skills.
Creative thinker with the ability to generate fresh ideas and deliver engaging employee experiences.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Technical proficiency with AppSpace, Canva, Microsoft Office Suite, and social media tools.
In-person/on-site role, Monday through Friday 8:00am – 4:30pm, with occasional after-hours support for events required.
Your Mission
The Workplace Experience Assistant (Concierge), is a key member of the Central Services team, responsible for enhancing employee engagement, wellness, and workplace vitality at PUMA’s North American Headquarters in Somerville, MA. This role creates and delivers high-impact workplace programs that reflect PUMA’s culture and business goals while serving as the welcoming face of PUMA. Acting as the first point of contact for employees, visitors, and guests, the Concierge fosters an energetic, engaging, and supportive workplace environment. Reporting directly to the Director of Central Services, the Concierge role offers a unique opportunity to interact with all employees to shape the workplace culture and experiences, driving PUMA’s values and vision forward.
Responsibilities
Warmly welcome all PUMA employees, business guests, and visitors, ensuring a seamless and positive experience.
Serve as a connector across the headquarters, helping occupants navigate the building, understand resources, and engage in Workplace Experience programs.
Manage all front desk operations, including visitor registration, guest check-in, and handling incoming calls.
Support the Central Services team on projects and initiatives as needed.
Oversee employee and visitor access card programs.
Ensure all workplace experience–related tickets in the Central Services system are managed promptly, accurately, and with a focus on employee satisfaction.
Create and distribute workplace communications, including newsletters, AppSpace announcements, and reminders through internal channels (e.g., Workplace Experience SharePoint).
Partner in managing daily office operations, acting as a cultural ambassador, community advocate, and service leader to create a positive workplace atmosphere.
Engage with employees through surveys, conversations, and regular touch points to gather feedback, build relationships, and identify opportunities to improve workplace experience programs.
Support daily operations of the Barista Bar and Pantry program, ensuring offerings are well-managed, appealing, and contribute to a positive workplace experience.
Lead the planning and execution of employee programs, social events, and gatherings that strengthen connection, and engagement across the organization.
Responsible for the coordination of employee community service and engagement events to strengthen PUMA’s presence in Somerville
Manage the company’s Fitness Program, supporting employee wellness and a healthy workplace culture.
Partner with Human Resources on Employer Branding initiatives.
Serve as a Safety Captain on the Emergency Response Team.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
