Your mission
- Oversee the daily operations of our Intelligent Automation systems (such as UiPath, Celonis, PowerAutomate, …) and ensure their reliable performance
- Monitor system integrity, performance, and functionality to detect and resolve issues proactively
- Investigate, diagnose and resolve technical issues reported by end-users
- Develop workarounds, temporary fixes, and permanent solutions to resolve system anomalies and bugs
- Collaborate with other teams to identify and prioritize system improvements or ensure timely bug resolution
- Conduct thorough testing and validation of software changes, ensuring high-quality deliverables
- Create and maintain technical documentation (such as PDD and SDD), user guides, troubleshooting procedures and other relevant materials
- Provide technical support and assistance to end-users regarding Intelligent Automation systems
- Develop automation solutions to reduce manual tasks including scripting, reporting and process improvement in direct cooperation with business users
- Conduct SIT with IT teams and UAT with business user and support hypercare
Your talent
- University or equivalent degree (B.S. or M.S.) in Computer Science, Business & Information Systems Engineering or related field
- Solid experience (2-3 years) in supporting or developing Intelligent Automation systems, such as Robotic Process Automation (RPA) or Low Code (PowerPlatform)
- Strong troubleshooting skills to identify, diagnose, and resolve complex technical issues
- Proficiency in programming languages (e.g., Python, Java, C#) and automation tools/frameworks (e.g. UiPath, PowerAutomate)
- Understanding of software development lifecycle (SDLC) and Agile methodologies
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Hands-on mindset, enthusiasm and drive to perform
- Good cross-cultural communication skills
- Capability to maintain schedules and standards in a fast-paced environment
- Service-oriented mindset
- Fluent in Business English
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
