• A strong foundation in customer service or sales
• Proactive and detail oriented
• Ability to manage multiple stakeholders across different functions.
• An analytical mindset with trend identification.
• A university degree in business or equivalent, ideally with a focus on sales, supply chain, or finance.
• Advanced Microsoft Office skills and knowledge of SAP (preferred).
• 2+ years of experience in sales or customer service, ideally in sports, FMCG, or consulting industries.
• Competent in data analysis, relationship management, and customer service.
• Strong in initiative, attention to detail, presentation, and communication.

The role of the Customer Service Representative is to support the front-end Key Accounts & Field Accounts sales force in delivering profitable, sustainable market share and net sales growth by offering reliable, relevant, and competitive service levels to assigned accounts.

You will work collaboratively with multiple departments to ensure accurate and full deliveries, contributing to the overall success of the business.

Why Join PUMA?

At PUMA, we provide an environment where innovation and performance thrive. Joining us means being part of a global brand that is passionate about sport and the power of team spirit. You’ll work alongside dedicated and driven individuals, pushing boundaries to elevate customer satisfaction, drive market share growth, and help shape the future of retail.

Your Role:

• To support the implementation of the strategy for the Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts.

• To ensure market competitive reliability and responsiveness to assigned Accounts in regards to order entry support, orderbook deliveries and conversions, complaints, returns and order releases.

• To facilitate cross functional alignment and communication between key stakeholders – Key and Field Sales Account team, Purchasing, Demand Planning, Operations and IT – ensuring assigned account needs and requirements are addressed.

• To support the Customer Service team and Fulfillment teams in relevant reporting generating insight and transparency to the sales performance for related accounts – orderbook, forecasting and budget compliance / achievement.

• To measure progress on own KPIs and ensure continuous improvement on PUMA account management and service levels.

• High school diploma; college degree preferred
• Experience with launch monitors (Trackman, Foresight, or FlightScope) and golf club fitting
• Understanding basic and intermediate fitting terminology
• Knowledge of golf ball flight data characteristics (speed, launch, spin)
• High level of energy, initiative and professionalism
• Ability to set up and break down a fitting day, with the ability to lift up to 50 lbs
• Ability to conduct 40-50 events in a calendar year
• Ability to be flexible to business needs and willingness to work weekends

• This role supports the COBRA PUMA GOLF brand.
• Currently looking to support the Salt Lake City area.
• The Fitting Specialist will be responsible for setting up and conducting our fitting days in the field for their respective territory. 
• Duties will consist of maintaining fitting tools, setting up the fitting day, organizing orders from the fitting day to be placed by the account or local Territory Sales Manager, keeping accurate fitting records and being the point of contact for our brands for all account requests pertaining to fitting days and fitting day follow up. 
• This will include one on one fittings with our consumers, participating in large scale brand events, Staff and VIP golf club fittings and working with the local Territory Sales Manager to maintain outstanding relationships with our accounts. 

• High school diploma; college degree preferred
• Experience with launch monitors (Trackman, Foresight, or FlightScope) and golf club fitting
• Understanding basic and intermediate fitting terminology
• Knowledge of golf ball flight data characteristics (speed, launch, spin)
• High level of energy, initiative and professionalism
• Ability to set up and break down a fitting day, with the ability to lift up to 50 lbs
• Ability to conduct 40-50 events in a calendar year
• Ability to be flexible to business needs and willingness to work weekends

• This role supports the COBRA PUMA GOLF brand.
• Currently looking to support the Washington DC and Maryland territory.
• The Fitting Specialist will be responsible for setting up and conducting our fitting days in the field for their respective territory. 
• Duties will consist of maintaining fitting tools, setting up the fitting day, organizing orders from the fitting day to be placed by the account or local Territory Sales Manager, keeping accurate fitting records and being the point of contact for our brands for all account requests pertaining to fitting days and fitting day follow up. 
• This will include one on one fittings with our consumers, participating in large scale brand events, Staff and VIP golf club fittings and working with the local Territory Sales Manager to maintain outstanding relationships with our accounts. 

This role offers a base pay of $175 per event, with additional bonuses based on new sales until December 31, 2025.