Customer Service (Job Family Group)

Customer Service, Lima, Peru

Junior Analyst Customer Service

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Apply now

Your mission

Revisar la solicitud de pedido realizada por el equipo de planning e ingresarla al sistema para la reserva de las unidades disponibles con el fin de contribuir al target de ventas establecido.
Preparar el envío de la información requerida; según el tipo de cliente, para la generación de la orden de compra y/o confirmación final del cliente para de lograr el target de ventas establecido.
Verificar la orden de compra haciendo focus en la información más relevante como costo, precios y unidades comunicando las diferencias; si las hubiera, con el objetivo de lograr un despacho correcto y sin errores.
Realizar el envío de la orden de reserva al equipo logístico y realizar el seguimiento de la entrega del pedido para cumplir con los plazos establecidos entre la fuerza de ventas y el cliente.
Ejecutar traspasos entre canales con el objetivo de contribuir con la necesidad de venta.
Realizar el ingreso y seguimiento de pedidos como de marketing, del personal, muestras, promotoría o la devolución de estos para cumplir con los requerimientos de las demás áreas.
Preparar los archivos de curvas, skus, colores que el equipo planning necesitará a lo largo de la temporada para mantener las solicitudes de pedidos actualizadas.

Your talent

1 a 2 años de experiencia en áreas comerciales o de logística realizando ingresos de pedidos y seguimientos de despachos.
Excel intermedio - avanzado
Ingles intermedio

Our principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Apply now

Want to join our team?

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Peru

Let's take PUMA to the next level in Lima, Peru! With our young team and experienced leaders, we're committed to take on any challenge.

Play in Peru

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Junior Manager Customer Service Export EEMEA Distribution

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Apply now

Your mission

This role is essential to the growing Customer Service team in EEMEA Distribution, which now oversees several business units:

Teamsport
Sport Promotion
Motorsport
Seeding Sportstyle

Its primary aim is to uphold high service standards and efficiency as the business expands.

Key Responsibilities:

Order Management: Handle and monitor customer orders for all business lines.
Customer Communication: Address inquiries, resolve challenges, and maintain a positive customer experience.
System Proficiency: Utilize Microsoft Office, SAP, and MyPuma Biz to execute daily tasks and manage requests.
Reporting: Assist with internal reports concerning order flow, service performance, and operational metrics.

Your talent

Required Skills & Qualifications

Fluent communication skills in English, both written and verbal.
Keen attention to detail and excellent organizational abilities.
Competency in Microsoft Office; knowledge of SAP and MyPuma Biz is advantageous.
Collaborative team spirit with the ability to thrive in a dynamic, fast-paced setting.
Strong multitasking skills, adept at juggling multiple priorities while ensuring accuracy.

Organizational Context

Reports to the Customer Service team head within EEMEA Distribution.
Located in Salzburg, Austria.
Plays a key role in supporting diverse business units and ensuring exceptional customer service delivery.

Our principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Apply now

Want to join our team?

Application tips FAQ

Austria

PUMA Austria is the regional hub for Eastern Europe, the Middle East, India and Africa, and it shows in our multicultural team and the exciting challenges we face on a daily basis.

All Job Openings in Austria

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Fitting Specialist - Golf (Contractor) - Northeast

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Apply now

Your mission

This role supports the COBRA PUMA GOLF brand as a part time contractor.
Currently looking to support the Northeast Area.
The Fitting Specialist will be responsible for setting up and conducting our fitting days in the field for their respective territory.
Duties will consist of maintaining fitting tools, setting up the fitting day, organizing orders from the fitting day to be placed by the account or local Territory Sales Manager, keeping accurate fitting records and being the point of contact for our brands for all account requests pertaining to fitting days and fitting day follow up.
This will include one on one fittings with our consumers, participating in large scale brand events, Staff and VIP golf club fittings and working with the local Territory Sales Manager to maintain outstanding relationships with our accounts.

Your talent

High school diploma; college degree preferred
Experience with launch monitors (Trackman, Foresight, or FlightScope) and golf club fitting
Understanding basic and intermediate fitting terminology
Knowledge of golf ball flight data characteristics (speed, launch, spin)
High level of energy, initiative and professionalism
Ability to set up and break down a fitting day, with the ability to lift up to 50 lbs
Ability to conduct 40-50 events in a calendar year
Ability to be flexible to business needs and willingness to work weekends

Our principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Apply now

Want to join our team?

Application tips FAQ

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SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Apply now

Your mission

This role supports the COBRA PUMA GOLF brand as a part time contractor.
Currently looking to support the Northeast Area.
The Fitting Specialist will be responsible for setting up and conducting our fitting days in the field for their respective territory.
Duties will consist of maintaining fitting tools, setting up the fitting day, organizing orders from the fitting day to be placed by the account or local Territory Sales Manager, keeping accurate fitting records and being the point of contact for our brands for all account requests pertaining to fitting days and fitting day follow up.
This will include one on one fittings with our consumers, participating in large scale brand events, Staff and VIP golf club fittings and working with the local Territory Sales Manager to maintain outstanding relationships with our accounts.

Your talent

High school diploma; college degree preferred
Experience with launch monitors (Trackman, Foresight, or FlightScope) and golf club fitting
Understanding basic and intermediate fitting terminology
Knowledge of golf ball flight data characteristics (speed, launch, spin)
High level of energy, initiative and professionalism
Ability to set up and break down a fitting day, with the ability to lift up to 50 lbs
Ability to conduct 40-50 events in a calendar year
Ability to be flexible to business needs and willingness to work weekends

Our principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Apply now

Want to join our team?

Application tips FAQ

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