Customer Service
Customer Service Representative
Leusden, Netherlands
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
Your Talent
- 2–3 years of professional experience in customer service, ideally with a focus on key account management
- Strong process understanding and the ability to navigate complex organizational and customer structures
- Fluency in both Dutch and English, combined with confident use of MS Office tools (especially Excel, Teams, and SharePoint), knowledge of SAP HANA desired
- Independent, proactive, and forward-thinking approach to work
- High level of commitment, strong team orientation, and a conscientious working style
The position is based at our PUMA office in Leusden. Please note, however, that we will be relocating to Utrecht in the fourth quarter of 2025.
Your Mission
- Manage assigned customer accounts and cultivate professional, future-oriented business relationships at the operational level with key account clients
- Accurately record, process, and validate incoming orders—including those received via EDI—ensuring availability, pricing, and terms are correct, while maintaining proactive communication with customers regarding delivery timelines and product updates
- Ensure compliance with customer-specific shipping instructions and timely delivery of goods through regular coordination with the warehouse and other relevant stakeholders
- Monitor and maintain order backlogs (order book management), collaborate closely with Key Account Managers, and liaise with cross-functional departments such as Purchasing, Accounting, Back Office, IT, Marketing, and Merchandising
- Analyze, prepare, integrate, and visualize data from various sources and databases, and consolidate insights from multiple reports to support decision-making
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.