• Technical Product knowledge especially Football Footwear
• Strong interpersonal skills
• Direct competition product knowledge
• How to put together and complete an account Sales Plan, Road Map
• How to present product effectively, with all features and benefits
• PC skills that include a good standard on Power Point and Excel
• Experience in handling Strategic Accounts
• Strong analytical skills
• Confident presentation skills
• Effective verbal communication
• Proactive approach with high energy, drive and determination
• Proven results as a team player
• Forecasting ability
• Hard working, Motivated and Enthusiastic
• Drive for results
• A passion for the Puma Brand
• Customer focused approach
• Ability to work unsupervised with a ‘can do’ attitude

Business Solutions

• Achieve set sales targets on an annual basis – this is to be accomplished by utilising a variety of business models and techniques and would include growing market share in key categories to deliver growth.  To continually analyse sales and margin performance versus the targets set.
• Strong alignment with internal functions – ensure consistent and focused internal communication at all times to ensure the smooth running of the account base.  Relevant departments to include (although not limited to): Merchandising, Marketing, Sales Support, Finance/Credit Control and Operations.
• Sell In/Sell Out – to be compelling and inspiring and to consistently strive for sell in excellence utilising all the sales tools provided.  Continually monitor and analyse customer sell thru and effectively use to Puma’s advantage.  

Optimising Partnerships

• Develop & Maintain mutually profitable account relationships – interfacing with all relevant account personnel to drive growth for both Puma and the account.  Product presentations, marketing plans, orderbook management and retail visits to be conducted on a regular basis.

Consumer Centric

• Drive the desirability of the brand – in line with the are distribution policy and distribution channels.  Manage the quality and quantity within the account portfolio, setting clear goals to allow for diverse assortment plans.

People & Culture

• Live and breathe PUMAs brand values: Brave, Confident, Determined and Joyful

GTM Excellence

• Effective cross functional alignment that will define our direction and resources for each season. Develop and execute strategic plans in alignment with both brand and partner.

• Experience of technical support in a corporate setting
• Knowledge and experience of O365 products
• Knowledge and experience of Windows and iOS/Mac
• Experience of hardware deployment
• Quick, bright, talented and adaptable
• Ability to work with users across multiple departments to fully understand needs
• Ability to learn quickly on the job
• Ability to work under pressure and to meet tight deadlines
• A good level of planning and organising skills
• Open personality with a strong desire to learn and develop
• Able to work as part of a team
• Attention to detail
• Self-motivating with an ability to work on own initiative
• Commercially aware with an active interest in Sports and Fashion
• Well-developed problem-solving skills

The IT Support Coordinator will be based in Puma UK’s central Manchester office and be responsible for providing 1st line technical support to on-site staff and staff located at Puma’s other Manchester offices including Puma Teamwear.  The role will also include deploying and managing IT hardware and ensuring the smooth running of all local IT systems.

Reporting to the IT Operations and Infrastructure Manager, you will be part of a small team responsible for all of Puma UK’s hardware and software systems, working with specific tools and procedures to ensure ongoing security and compliance of the business.

Responsibilities:

• Provide hands-on 1st-line IT support for staff and visitors in the Manchester head office
• In person on-site support 5 days a week manning a physical ‘help-desk’
• Provide remote and on-site support for Puma Teamwear
• Provide support for user hardware issues (laptops, phones, etc.)​
• Provide support of the office IT and AV infrastructure (network, printers, AV systems)​
• Windows/iOS/Mac hardware setup and deployment (laptops and phones)​
• Issue management/escalation within the IT Operations team​
• Remote support for offsite users​
• User inductions/training
• Adhere to local and global security standards and practices and react to any security alerts
• Occasionally cover other IT support roles and locations

• Technical Product knowledge
• Strong interpersonal skills
• Direct competition product knowledge
• How to put together and complete an account Sales Plan, Road Map
• How to present product effectively, with all features and benefits
• PC skills that include a good standard on Power Point and Excel
• Experience in handling Strategic Accounts
• Strong analytical skills
• Confident presentation skills
• Effective verbal communication
• Proactive approach with high energy, drive and determination
• Proven results as a team player
• Forecasting ability
• Hard working, Motivated and Enthusiastic
• Drive for results
• A passion for the Puma Brand
• Customer focused approach
• Ability to work unsupervised with a ‘can do’ attitude

In partnership with the Head Of / Team Head you will align on local brand initiatives, monitor & evaluate performance and execute brand strategy via a variety of retail fascia’s across all our distribution channels by following our Strategic Priorities.

Business Solutions

• Achieve set sales targets on an annual basis – this is to be accomplished by utilising a variety of business models and techniques and would include growing market share in key categories to deliver growth.  To continually analyse sales and margin performance versus the targets set.
• Strong alignment with internal functions – ensure consistent and focused internal communication at all times to ensure the smooth running of the account base.  Relevant departments to include (although not limited to): Merchandising, Marketing, Sales Support, Finance/Credit Control and Operations.
• Sell In/Sell Out – to be compelling and inspiring and to consistently strive for sell in excellence utilising all the sales tools provided.  Continually monitor and analyse customer sell thru and effectively use to Puma’s advantage.  

Optimising Partnerships

• Develop & Maintain mutually profitable account relationships – interfacing with all relevant account personnel to drive growth for both Puma and the account.  Product presentations, marketing plans, orderbook management and retail visits to be conducted on a regular basis.

Consumer Centric

• Drive the desirability of the brand – in line with the are distribution policy and distribution channels.  Manage the quality and quantity within the account portfolio, setting clear goals to allow for diverse assortment plans.
• To have a high level knowledge and understanding of the market place , consumer habits and trends   

People & Culture

• Live and breathe PUMAs brand values: Brave, Confident, Determined and Joyful

GTM Excellence

• Effective cross functional alignment that will define our direction and resources for each season. Develop and execute strategic plans in alignment with both brand and partner.