• Support the delivery of Sales Operations strategy through high-quality insight, reporting and analysis

• Act as a key enabler of commercial decision-making by translating data into clear, actionable outputs

• Contribute to a consistent and aligned view of performance across Strategic Accounts

• Ownership of the sell-through intelligence for Strategic Accounts, adding value through analysis of key data and trends in the marketplace

• Support the development of a single, aligned view of performance across accounts and stakeholders

• Ensuring key stakeholders are aware of KPIs for the customers. Refining and adjusting presentation to support different stakeholders needs

• Contribute to consistent KPI definitions and reporting standards across teams

• As part of sell-through ownership, analyse year-on-year variances and deep dive into increases / decreases

• Support more forward-looking insight by highlighting emerging trends and potential risks/opportunities

• Help adopt and implement new technologies and processes across all operations

• Support improvements in reporting automation and efficiency to reduce manual tasks

• Working closely with the strategic accounts internal stakeholder and to foster strong relationships between customer and PUMA stakeholders

• Enable cross functional coordination by ensuring consistent and accessible insight

• Utilise weekly intelligence to highlight and identify actions on over / under performing products

• Support weekly trading by providing timely and relevant performance insight

• Assistance in inventory management through providing regular opportunity reports and stock risk issues, proactively suggesting remedial actions needed

• Provide insight to support decision making on stock, intake and commercial actions

• Proactively identify daily business opportunities and shortfalls in forward orders

• Highlight potential commercial outcomes for the business 

• High level of commercial and business acumen knowledge
• Strong problem-solving skills (structuring, analysis, synthesis)
• Analytical mindset and facility with numbers
• Experience in cross-functional projects
• Strong Microsoft Office Package skills – highly proficient Excel and Power BI skills would be considered a plus
• Ability to work under pressure and to meet tight deadlines
• Outgoing, open personality with a strong desire to learn and develop
• Self-motivated with an ability to work on own initiative
• Commercially aware with an active interest in Sports and Fashion
• Well-developed problem-solving skills
• Ability to translate data into clear, actionable commercial insights
• Comfort working with data to identify trends, risks and opportunities
• Interest in improving how reporting and insight supports decision-making

As Team Head Sales Operations, you will lead Sales Operations support across all PUMA’s Accounts, enabling revenue growth, profitable execution and customer value creation. Acting as a senior commercial partner to Account leaders, driving profitable revenue growth by translating commercial strategy into effective sales operations, insight-led decision making, and scalable ways of working across accounts.

Key Responsibilities (Sales/Commercial Aligned)

• Lead and develop a high-performing Sales Operations team that enables sales effectiveness and account performance

• Partner with Account Team Heads to drive account planning, forecasting, prioritisation and execution

• Enable profitable growth by supporting full-account P&L thinking in collaboration with Finance and Sales leadership

• Own Sales Operations focus areas including Direct Deliveries, VAS, Purchasing and Sustainability, ensuring they support commercial outcomes

• Drive sales insight and performance management, embedding data literacy, standard KPIs and consistent reporting across accounts

• Align data and reporting consistencies

• Establish and maintain a consistent and trusted view of performance by working with Sales, Finance and Supply Chain (driving a single source of truth), building on existing reporting frameworks and commercial visibility

• Improve sales efficiency by simplifying processes, reducing non-value-adding activity and removing friction for customers and sales teams

• Shift reporting from retrospective to forward‑looking insight, using forecasting and proactive, decision‑led analytics. Strengthening forecast modelling and financial planning alignment to support informed commercial decisions

• Reinforce collaboration through consistent commercial and operational planning frameworks

• Identify opportunities for efficiency, capacity release and automation, building on workload analysis, process reviews and tool optimisation

• Champion sales tools, technologies and ways of working that improve pipeline quality, planning accuracy and decision-making

• Support the evolution of reporting and analytics towards more forward-looking insight and forecasting, extending existing planning and modelling approaches

• Lead workload analysis, process reviews, and tool optimisation initiatives

• Deliver clear commercial insights and performance updates to senior leadership and global stakeholders

• Ensure insight is embedded into decision-making and governance, strengthening the link between performance visibility, commercial decisions and execution

• Supporting clear commercial operating ways of working (weekly, monthly, quarterly) with cross-functional planning frameworks

• Proven senior Sales Operations or commercial leader with strong understanding of sales strategy and execution.
• Strong commercial acumen, with the ability to connect activity to revenue, margin and customer value.
• Highly analytical and confident translating sales data into clear recommendations and actions.
• Influential communicator with executive presence and strong cross‑functional stakeholder management skills.
• Advanced Excel capability; Power BI or similar sales analytics tools highly desirable.