Your mission
- Resolve escalated customer issues (3rd level) with empathy and efficiency
- Independently analyse data and draw out insights
- Provide continuous quality improvements, backlog prioritizations and ticket management
- Monitor the operational performance of 3rd party customer service providers against defined goals and requirements
- Regular reporting on customer service performance
- Secure consistent service communication throughout all touchpoints.
Your talent
- Customer-Centric Mindset: Strong focus on delivering excellent customer experience
- Communication: Excellent written and verbal communication skills
- Analytical Thinking: Good analytical skills with a keen interest in e-Commerce
- Technical Proficiency: Advanced skills in MS Excel and other MS Office tools
- Collaboration: Experience working with vendors and cross-functional teams
- Work Ethic: Independent, self-motivated, adaptable to changing priorities
- Language Skills: Fluent in English (spoken and written) 1 additional language would be good, not mandatory.
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
