• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um

• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft

• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher

• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten

• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware

• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team

• Du ergänzt unser Team in flexibler Voll-/ oder Teilzeit

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld

• Leidenschaft für die Marke PUMA

• Kundenorientierte, zuverlässige und freundliche Persönlichkeit

• Starker Teamplayer

• Exzellente Kommunikationsfähigkeit

• Fähigkeit, schnell zu lernen

• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

Per incremento organico del nostro negozio PUMA di Scalo Milano ricerchiamo risorse di talento che vogliano mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi:

·       Provvedere a garantire alti standard di customer service secondo i valori del marchio PUMA

·       Assicurare il raggiungimento di performance di vendita sia personali che del negozio, KPI’s e redditività mediante un efficace customer service

·       Processare accuratamente le vendite in cassa

·       Eseguire e mantenere tutte le linee guida del Visual Merchandising secondo i criteri PUMA

·       Processare responsabilmente la merce in entrata e in uscita

·       Ambizione nel constatare opportunità di prodotto e comunicarle al management team

·       Appartenente alla Categoria Protetta (L.68/99)

·       La ricerca è rivolta a candidati di ambo i sessi

·       Esperienza nel mondo Retail

Per il nostro negozio PUMA presso l'Outlet di Scalo Milano ricerchiamo una risorsa di talento che voglia mettersi alla prova in un ambiente dinamico e sportivo focalizzandosi sui seguenti obiettivi: ​ ​

• Responsabilità nel garantire che il punto vendita raggiunga costantemente o superi gli obiettivi di vendita, di KPI e redditività mediante l’efficace ricorso alla pianificazione a lungo e breve termine, controllo di spese, vendite e assistenza.

• Garantire costantemente standard elevati di esperienza del cliente nel Negozio secondo i Valori del marchio PUMA e gli standard del servizio di assistenza.

• Dedicare il 90% dell’orario di lavoro al rapporto coi clienti, la vendita e la formazione dei dipendenti sul piano vendite.

• Assistere lo/la Store Manager e l'Assistant Store Manager nell’assunzione, formazione, sviluppo e successione di Sales Associates dalle elevate prestazioni, orientati ai risultati.

• Responsabilità nel garantire i processi di cassa, vendita e transazioni che siano in linea con le policies e con le procedure interne

• Gestire e monitorare la formazione sulla prevenzione delle perdite e i programmi sulla consapevolezza

• Gestione e comunicazione delle opportunità relative alla merce allo/alla Store Manager e/o all’Assistant Store Manager del punto vendita.

• Garantire l’esecuzione e il mantenimento di tutte le Linee Guida di visual merchandising e garantire che la presentazione visiva del punto vendita soddisfi sempre o superi gli standard PUMA.

• Mantenere le condizioni fisiche del punto vendita secondo le linee guida corrispondenti e comunicare le esigenze di manutenzione in modo puntuale

• Candidati/e iscritti/e alle liste di collocamento obbligatorio (L- 68/99) sono i/le benvenuti/e

• Da uno a due anni di esperienza nella gestione in ambiente di vendita al dettaglio orientato all’assistenza clienti (preferibilmente abbigliamento/calzature) con esperienza comprovata orientata ai risultati.

• Solide capacità interpersonali, comunicative e motivazionali

• Solide capacità organizzative e di gestione del tempo

• Esperienza pratica di Project Management, competenze nell’attuazione di metodi comunicativi e gestione degli eventi

• Perspicacia in ambito commerciale

• Orientamento verso i clienti, personalità friendly

• Interesse per l’innovazione ed il cambiamento

• Buona conoscenza della lingua inglese e tedesca

• Conoscenze informatiche, conoscenza di MS-Office, Outlook, Internet

• Passione per il Brand Puma

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $22.90 - $25.90 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a customer service-oriented retail environment,
• Demonstrated ability to reason through complex issues,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $18.00 - $21.00 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

Position Summary:

• This role will be responsible for driving CRM for PUMA.com and App across key customer communication channels including Email, Web & Mobile Push, WhatsApp, SMS/RCS and personalized/automated journeys

• The role includes end-to-end ownership of CRM campaign planning, execution, tracking, and performance analysis to drive customer engagement, retention, and revenue

• This role will also own the insights engine, deriving consumer and brand insights from CRM and customer data to influence the larger brand & CX strategy

Report to: Senior Manager Market Insights and Analytics

Key Objectives:

Campaign Planning & Management

• Own the CRM calendar for PUMA.com and App in line with business priorities, product launches, sale events, and key brand moments

• Ensure timely execution of comms across the relevant channels. Track, optimize, and report campaign performance daily

• Be hands-on with CRM tools-Clevertap, Branch, GA etc.

Performance Tracking & Optimization

• Monitor CRM funnel health across all key metrics (impressions, engagement, conversion, revenue contribution)

• Run A/B tests on messaging, audience segmentation, timing, and channel strategy to improve campaign effectiveness and funnel health

• Build and optimize customer lifecycle journeys. Identify and scale automations/ personalizations

• Share regular performance reports and actionable recommendations with key stakeholders

Consumer & Business Insights

• Analyze CRM data to draw insights on consumer behavior across cohorts & segments

• Identify trends and opportunities to improve customer experience, retention, and overall brand communication strategy

• Support broader business and brand teams with data-backed recommendations and insights

Stakeholder Management & Cross-functional Collaboration

• Work closely with all relevant stakeholders to align CRM initiatives with business goals

• Coordinate with internal & external partners for platform enablement, troubleshooting, and capability enhancement

Key Performance Indicators:

• Growth in CRM revenue contribution

• Improvement in customer retention &lifecycle metrics across key cohorts

• Funnel health optimization-Improving engagement and conversion metrics across channels

• Planning and execution excellence

• Actionable consumer insights that influence business / brand decisions

Organizational Relationships:

• Internal PUMA.com Team –Business, Trading & Planning, Tech Ops, Demand Generation, and Content, Marketing Team –BU teams, Social, and Creative teams, Operations & Customer Service, Data Sciences / IT, Finance and Global CRM counterparts

• External: Clevertap and Others-Branch, Insider one etc.

Eligibility Criteria and Functional Competencies Required:

• Data Proficiency: Comfortable navigating data dashboards and using Excel/BI tools. Basic understanding of business metrics, channel P&L, consumer cohorts and campaign performance metrics

• Strategic Mindset: Can see method in madness. Comfortable translating raw data in actionable brand & business insights

• Operational excellence: ability to manage both campaign strategy and execution with strong attention to detail, speed, and process discipline

• Communication & Interpersonal skills:

• Good stakeholder management and collaboration skills. This is a highly cross-functional role

• Any experience working with tools like Clevertap/ Branch/ Google Analytics/ Salesforce (preferred but not mandatory)

Lead. Inspire. Succeed.
Assistant Store Manager – PUMA Homebush

PUMA Homebush is a fast-paced, high-energy environment where results, teamwork, and passion lead the way. Not to mention, the largest retail footprint in the southern hemisphere. Our team are on the hunt for a driven Assistant Store Manager ready to take charge and help lead this powerhouse to new heights.

• Lead with Purpose: Support the Store Manager in creating a high-performance culture.

• Drive Results: Hit and exceed sales, service, and KPI targets.

• Develop Talent: Coach, mentor, and grow a passionate team.

• Own the Floor: Champion the customer experience and energise the sales environment.

• Keep Us Running: Oversee ops, manage stock, and support loss prevention.

• Step Up: Take charge in the Store Manager’s absence and keep the momentum strong.

We’re after more than experience, we want energy, leadership, and a passion for winning. As Assistant Store Manager at PUMA Homebush, you’ll inspire your team, lead from the front, and help drive one of our top-performing stores.

• Leadership Experience: 2–4 years in retail management, ideally in apparel or footwear.

• Sales-Driven Mindset: Proven ability to smash targets while delivering standout customer service.

• High Energy & Flexibility: Adaptable, proactive, and ready to lead in a fast-paced environment.

• Customer Focus: You know how to connect, engage, and build loyalty.

• Availability: Ready to work weekends, evenings, and retail peak periods—when it counts most.
   

Why Run with PUMA?

• Competitive salary + performance bonuses

• Career growth & leadership development

• Generous PUMA product discounts

• Fun, fast-paced team culture

• Opportunity to lead one of Oceania’s best-performing stores

Ready to level up?
Apply now and bring your leadership game to PUMA Homebush.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets
• Responsible for accurately processing sales transactions at checkout, securely and quickly
• Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards
• Responsible for the execution and processing of incoming and outgoing merchandise
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and complaint working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Strong team player
• Strong communication skills
• Ability to learn quickly
• Knowledge of computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $18.25 - $21.25 per hour + Benefits

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets
• Responsible for accurately processing sales transactions at checkout, securely and quickly
• Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards
• Responsible for the execution and processing of incoming and outgoing merchandise
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and complaint working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Strong team player
• Strong communication skills
• Ability to learn quickly
• Knowledge of computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $18.25-$21.25 per hour + Benefits

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
• Responsible for handling and processing incoming and outgoing merchandise,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
• Strong team player,
• Excellent communication skills,
• Ability to learn quickly,
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $21.00-$24.00 + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

JOIN THE FASTEST SPORTS BRAND IN THE WORLD

At PUMA, we’re more than a global sports brand, we’re a team driven by energy, creativity, and a passion for performance. We believe in being brave, confident, determined and joyful in everything we do.

We’re on the hunt for Retail Sales Associates who thrives in a fast-paced retail environment, loves delivering exceptional customer experiences, and wants to be part of a high-performing team.

If you’re passionate about sport, style and street culture — this could be your next move.

THE ROLE

As a Retail Sales Associate, you’ll play a key role in creating memorable customer experiences while helping the store achieve sales and KPI targets.

You’ll bring energy to the shop floor, connect with customers authentically, and represent the PUMA brand with confidence.

Your day-to-day will include:

• Delivering outstanding customer service and product knowledge

• Achieving and exceeding sales and KPI targets

• Supporting visual merchandising and store presentation standards

• Assisting with stock processing and replenishment

• Maintaining a clean, safe and organised store environment

• Supporting loss prevention and operational compliance

• Contributing to a positive and collaborative team culture

WHAT WE’RE LOOKING FOR

We’re looking for someone who brings personality, passion and performance.

Ideally, you’ll have:

• Previous retail or customer service experience (fashion, footwear or sports apparel highly regarded)

• A strong customer-first mindset

• Confidence in achieving sales targets and KPIs

• Great communication skills and a positive attitude

• The ability to work in a fast-paced team environment

• Flexibility to work weekends, evenings and peak trade periods

WHY YOU’LL LOVE PUMA

At PUMA, we celebrate individuality and reward performance. When you join the team, you’ll get access to:

• A vibrant and energetic team culture

• Career development and growth opportunities

• Global brand training and onboarding

• Staff discounts across PUMA product

• The opportunity to work with one of the world’s leading sports brands

BE PART OF SOMETHING BIG

We don’t just sell sportstyle and performance products, we create experiences, inspire confidence, and bring energy to every customer interaction.

If you’re ready to GO WILD with your career and join a brand that moves fast and thinks big, apply now.

Lead. Inspire. Grow.
At PUMA, we move fast, dream big, and empower our teams to chase greatness every day. We’re looking for a bold and driven Full-Time Retail Sales Supervisor who’s ready to lead from the front, someone who thrives in a fast-paced, high-energy environment and wants to build a career with one of the world’s most iconic sports brands.

This isn’t just a job, it’s your opportunity to lead, grow, and make an impact in a global brand that’s constantly pushing the limits of sport and style.

The Role
As a Retail Sales Supervisor, you’ll be the heartbeat of the store, driving performance, building team energy, and creating an unforgettable experience for every customer. You’ll inspire your team to reach new heights while living and breathing PUMA’s values: brave, confident, determined, and joyful.

What You’ll Do:

• Lead the Floor: Spend most of your time engaging customers, coaching the team, and driving sales.

• Achieve Big: Help the store exceed sales, KPI, and profitability goals through strategy, hustle, and teamwork.

• Inspire & Develop: Mentor and grow a high-performing team that’s passionate about what they do.

• Deliver Exceptional Experiences: Make every customer interaction count, creating loyalty and excitement for the brand.

• Own the Details: Maintain strong operational standards, visual excellence, and brand consistency.

• Stay Flexible: Thrive in a dynamic environment, working across weekends, evenings, and holidays.

What We’re Looking For:

• Experience: 1-2 years of leadership experience in retail (apparel/footwear experience is a plus).

• Leadership: A natural motivator who can inspire, coach, and lift others to perform their best.

• Results-Driven: Proven ability to hit sales targets and build strong team performance.

• Agile & Adaptable: Confident decision-maker who thrives under pressure and moves fast when it matters.

• Communicator: Strong interpersonal and presentation skills, you know how to connect and influence.

Why PUMA?
At PUMA, we’re about more than just sport, we’re about speed, energy, and growth. You’ll join a team that’s competitive, passionate, and driven by progress. Here, every role is a runway for development, with genuine opportunities to advance your career across retail leadership and beyond.

Ready to Run with Us?
Take the leap and become part of a brand that celebrates boldness, ambition, and performance. Apply now and make your move with PUMA, where your leadership and energy will take you further, faster.