• Capacidade comprovada de exceder os objetivos de vendas
• Capacidade demonstrada de fornecer elevados níveis de serviço ao cliente
• Capacidade de raciocinar através de questões complexas
• Demonstração de comunicação eficaz
• Capacidade de apresentar informação a grandes grupos

• Responsável por assegurar um desempenho individual que atinge ou excede consistentemente as vendas, os KPIs e os objetivos de rentabilidade através de um serviço eficaz aos clientes.
• Fornecer padrões consistentemente elevados de experiência do cliente dentro da Loja, de acordo com os Valores da Marca PUMA e os padrões de serviço.
• Completar com sucesso todos os programas de formação (exigidos por Função), tanto Locais como Globais, para impulsionar resultados dentro da loja.
• Assistir e participar em programas de informação, formação e sensibilização em Prevenção de Perdas.
• Responsável pela Prevenção de Perdas e conformidade operacional dentro da loja.
• Comunicar oportunidades de mercadoria à equipa de Gestão de Loja.
• Participar em aberturas e/ou encerramentos de lojas novas; pode ser necessário viajar.
• Responsável pelo processamento preciso das transações de venda no balcão de caixa, com o correto funcionamento do sistema POS, tratando as formas de pagamento com precisão e respeito, e assegurando a aplicação de descontos adequados quando aplicável.
• Responsável pela execução e processamento tanto da entrada como da saída da mercadoria.
• Responsável por assegurar a execução e manutenção de todas as diretrizes visuais, bem como garantir que a apresentação visual da Loja cumpre sempre ou excede as normas da PUMA.
• Manter o estado físico da Loja de acordo com as diretrizes relevantes e comunicar atempadamente as necessidades de manutenção à Direção da Loja.
• Exigido o cumprimento de todas as Políticas e Procedimentos, competências centrais operacionais e principais responsabilidades.
• Cumprir todos os requisitos necessários para manter um ambiente de trabalho e de vendas seguro e em conformidade; obrigado a comunicar todos os casos em que tal não seja conseguido a um membro da equipa de gestão.
• Exigido para trabalhar horas não tradicionais; fins-de-semana, noites, feriados; horas extraordinárias podem ser exigidas nesta posição.

• One to two years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales goals, (previous work in a commission based position preferable), demonstrated ability to provide high levels of customer service, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
• The ability to constantly walk and move about is required. This role involves frequent stationary standing, reaching, bending/twisting of head, maintaining balance while walking, occasional kneeling, crouching, climbing, bending/stooping at waist/torso and sitting to assist customers, pushing/pulling equipment such as shelving bays, dollies, carts, and racks with up to 20 pounds of force as well as lifting/carrying/placing boxes of product up to 30 pounds in weight at heights up to 131 inches while using a ladder.
• The role requires using ladder/step stool equipment, and maintaining the organization and cleanliness of the sales and stock area are also required. Environmental factors of action include operation of foot controls for operating mobile stock shelving bays and exposure to working at heights.
• Use of the following senses are critical to this position: speaking, hearing, near & far acuity, depth perception and field of vision.
• Cognitive factors critical to this function are: reading comprehension, basic math calculations, writing, complex problem solving and basic computer work.

• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Associates.
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
• Manage and monitor Loss Prevention education and awareness programs.
• Directly responsible for Loss Prevention and Operational compliance within store.
• Manage and achieve or exceed all Inventory and Shrink goals
• Manage and communicate merchandise opportunities to Store and / or the Assistant Store Manager.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.

·1-2 años de experiencia previa en rol de ventas.
·Habilidad para exceder metas de ventas.
·Habilidad para entregar altos estándares de servicio al cliente.
·Orientación al cliente.
·Relaciones colaborativas.
·Orientación a la solución.
·Comunicación efectiva.
·Inglés valorable

PUMA Iberia está buscando a Sales Associate con jornada de 20h/semana (disponibilidad para trabajar lunes, martes y domingos) para cubrir su córner de ECI Mesa y López que gestione y promueva nuestra cultura de venta para la consecución de objetivos.

TU MISIÓN:

·Asegurar un desempeño individual que consistentemente alcance o exceda metas de venta, KPIs y rentabilidad, a través de los valores de la marca PUMA.
·Proveer altos estándares de experiencia al cliente en la tienda, en concordancia con nuestros valores.
·Apoyar en el procesamiento de la entrada y salida de mercadería de la tienda.
·Realizar la reposición de mercancía en la sala de venta de la tienda, de acuerdo con la venta generada.
·Garantizar la ejecución y el mantenimiento de todas las pautas visuales, así como garantizar que la presentación visual de la tienda siempre cumpla o supere los estándares de PUMA.
·Asistir y completar exitosamente todos los programas de entrenamiento requeridos para el rol.
·Apoyar en la correcta implementación de actividades promocionales en la tienda entregada por gerencia.
·Mantener la condición física de la tienda de acuerdo a las directrices pertinentes y comunicar las necesidades de mantenimiento de tienda en forma oportuna.
·Asegurar la prevención de pérdida en la tienda, a través del cumplimiento de Políticas y Procedimientos de PUMA.

• At least 2 years of leadership experience in retail, customer service, or the hospitality industry. Management experience is highly desirable.
• A self-motivated attitude and a drive to meet and exceed sales targets.
• Strong listening skills and the ability to use feedback constructively.
• Excellent communication, relationship-building, and time management skills.
• Computer skills, basic know-how about MS Office programs

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager with the recruitment, training, development and succession of employees.
• Ensure that the visual appearance in the store complies with our PUMA standards.

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $19.35-$22.35 + Bonus + Benefits 

(Benefit Summary_Part Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

Description de poste supplémentaire

• Un à deux ans d’expérience dans un poste de gestion dans un environnement centré sur le service à la clientèle (préférablement dans le vêtement ou la chaussure) avec des résultats probants.
• Compétences prouvées de dépasser les objectifs de ventes tout en rencontrant ceux des coûts de personnel.
• Expérience reconnue en recrutement de personnel, capacité d'identifier, recruter, former, développer et retenir les meilleurs talents ainsi que les meilleures équipes.
• Capacité de raisonnement dans des situations complexes.
• Fortes aptitudes en communication interpersonnelle et capacité de présenter de l'information à un large auditoire.
• Bilingue (anglais et français) au Québec.
• Il est requis de se déplacer et de marcher constamment dans le cadre de ces fonctions.
• L'employé doit occasionnellement tirer ou pousser de l'équipement tel que des étagères, diabolos, chariots et présentoirs avec une force de 20 lb et aussi soulever, transporter et placer des boîtes et des produits d'un poids allant jusqu'à 30 lb (13.6 kg) à des hauteurs pouvant aller jusqu'à 131 po (3.33 m) en utilisant une échelle.
• Il est critique pour ce poste de pouvoir parler, entendre, voir de près et de loin, percevoir la profondeur et avoir un bon champ de vision.
• Il est critique que l'employé puisse avoir les capacités cognitives suivantes; une bonne compréhension de lecture, des connaissances de base en calcul, mathématiques et en écriture, une capacité à résoudre des problèmes complexes, et être à l'aise avec l'utilisation des ordinateurs.

Description de poste supplémentaire

• Un à deux ans d’expérience dans un poste de gestion dans un environnement centré sur le service à la clientèle (préférablement dans le vêtement ou la chaussure) avec des résultats probants.
• Compétences prouvées de dépasser les objectifs de ventes tout en rencontrant ceux des coûts de personnel.
• Expérience reconnue en recrutement de personnel, capacité d'identifier, recruter, former, développer et retenir les meilleurs talents ainsi que les meilleures équipes.
• Capacité de raisonnement dans des situations complexes.
• Fortes aptitudes en communication interpersonnelle et capacité de présenter de l'information à un large auditoire.
• Bilingue (anglais et français) au Québec.
• Il est requis de se déplacer et de marcher constamment dans le cadre de ces fonctions.
• L'employé doit occasionnellement tirer ou pousser de l'équipement tel que des étagères, diabolos, chariots et présentoirs avec une force de 20 lb et aussi soulever, transporter et placer des boîtes et des produits d'un poids allant jusqu'à 30 lb (13.6 kg) à des hauteurs pouvant aller jusqu'à 131 po (3.33 m) en utilisant une échelle.
• Il est critique pour ce poste de pouvoir parler, entendre, voir de près et de loin, percevoir la profondeur et avoir un bon champ de vision.
• Il est critique que l'employé puisse avoir les capacités cognitives suivantes; une bonne compréhension de lecture, des connaissances de base en calcul, mathématiques et en écriture, une capacité à résoudre des problèmes complexes, et être à l'aise avec l'utilisation des ordinateurs.

• Erste Verkaufserfahrung, vorzugsweise in einem dynamischen Einzelhandelsumfeld
• Leidenschaft für die Marke PUMA
• Kundenorientierte, zuverlässige und freundliche Persönlichkeit
• Starker Teamplayer
• Exzellente Kommunikationsfähigkeit
• Fähigkeit, schnell zu lernen
• Computerkenntnisse, grundlegendes Know-how über MS-Office Programme

YOUR BENEFITS @PUMA Retail Germany:

• 34 Tage Urlaub (5,5 Wochen) sowie 6 zusätzliche freie Tage für Vollzeitmitarbeiter*innen
• Urlaubsgeld und Jahressonderzahlung
• Unbefristeter Arbeitsvertrag bei 2 Jahren Erfahrung im Einzelhandel
• Erstattung der öffentlichen Verkehrsmittel zur Arbeit (Jobticket)
• Gleitzeitstundenkonto
• Mitarbeiterrabatt in unseren Stores und auf puma.com, auch für Freunde und Familie
• Online und Offline Workshops und Trainings durch zertifizierte PUMA Trainer
• Online Sprachkurse über Busuu
• Fahrradleasing über BusinessBike

• Du bietest hervorragenden Kundenservice und setzt diesen im Einklang mit den PUMA Werten und den etablierten Servicestandards kontinuierlich auf der Fläche um
• Du stellst sicher, dass, durch den effektiven Service am Kunden, deine individuelle Leistung die Umsatz-, KPI- und Profitabilitätsziele erreicht oder übertrifft
• Du stellst eine zügige, kompetente, sichere und genaue Abwicklung der Verkaufstransaktion an der Kasse sicher
• Du gewährleistest die Sauberkeit und Ordnung im Store sowie die Einhaltung aller Visual Merchandising Guidelines gemäß den PUMA-Werten
• Du bist verantwortlich für die Ausführung und Bearbeitung von eingehender und ausgehender Ware
• Du suchst nach Möglichkeiten, den Warenverkehr zu verbessern und kommunizierst diese an dein Team
• Du unterstützt unser Team in Vollzeit oder Teilzeit

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

The base pay for this position is $21.00-$24.00 per hour + Bonus + Benefits 

(Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

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募集職種： アシスタントストアマネージャー（副店長）