The role is responsible for leading and managing IT service delivery across the SEA & Oceania region, ensuring reliable, secure, and efficient IT operations aligned with business and global IT strategies.

Task 1: To ensure the smooth and efficient delivery of IT services across the SEA & Oceania region by overseeing daily operations, including support services for offices, remote users, and retail Infrastructure environments, while maintaining high service quality and reliability.

Task 2: To plan, manage, and deliver IT infrastructure and service-related projects by working closely with regional, and local stakeholders to ensure alignment and successful execution of objectives.

Task 3: To implement global and region IT policies, procedures, and best practices, while continuously identifying and driving improvements in IT services and processes and sharing recommendations with regional and global leadership.

Task 4: To lead and develop a distributed IT support team by fostering strong communication, driving engagement, and professional growth of team members.

Task 5: To manage service contracts, and procurement activities, while ensuring effective budget management and cost optimization across the region.

Education: Bachelor's degree in Computer Science, Information Technology, or relevant studied.

Professional: A minimum of 8 years’ experience in IT, including at least 3 years in a managerial role.

IT Skills: ITIL v4 certification or equivalent is an advantage.

Language Skills: English and local language
 

• Design, develop and support RPA solutions on the UIPath platform.
• Support the development of accurate process definition documents submitted by the business to ensure consistency of the documentation to the appropriate technical solution design
• Create and maintain technical documentation, user guides, troubleshooting procedures and other relevant materials
• Work closely with Business Analysts, Solution Architects and DBAs to create innovative technical designs and automation solutions
• Conduct SIT with IT teams and UAT with business user and support hypercare
• Work with project leads and release engineering team to estimate and plan development efforts and production releases in Dev Ops system
• Develop workarounds, temporary fixes, and permanent solutions to resolve system anomalies and bugs
• Adhere to development standards, time tracking and change management process
• Provide assistance to support teams and end-users troubleshooting issues with Bot executions in production environment.

• College degree in Computer Science or a related field and 1+ years of experience as an RPA Developer
• Experience creating automations using UI Path Studio/StudioX
• Knowledge of SQL and PL/SQL, SFTP/HTTP, XML, APIs, and Message Queues
• Knowledge of systems, security and networking as it relates to and impacts the development environment.
• Strong troubleshooting skills to identify, diagnose, and resolve complex technical issues
• Direct experience with UIPath process automation platform.
• Familiarity with Microsoft low code / no code solutions a strong plus.
• Experience translating requirements into technical solutions
• Excellent communication skills, both verbal and written
• Ability to thrive in a fast-paced environment with changing priorities and short timelines while maintaining creativity, attention to detail, oral and written communication skills, as well as analytical and problem-solving skills

The hiring range base pay for this position is $62,700-$83,380 + Bonus + Benefits

(Benefit Summary Corporate) 

Pay may vary depending on job-related knowledge, skills, and experience.

• Be part of our BI Wholesale & Operations team driving end-to-end business transparency through our cross-functional reporting suites

• Support in managing multiple projects within the Wholesale & Operations BI landscape

• Discuss and manage operational and strategical data needs, challenges and opportunities with key users and manage the development of new reporting solutions

• Proactively analyze data sets that support efficient and data driven business decision making

• Design, develop, implement and maintain interactive reporting templates/dashboards using Microsoft PowerBI (frameworks, concepts, tools)

• Create and maintain documentation for Wholesale & Operations Template BI solutions, including data sources, models, reports and training material

• Conduct and manage data integration initiatives to unify multiple sources into one accessible BI ecosystem

• Develop and maintain detailed documentation of BI and KPI standards; provide consultation to the technical teams on governance and quality assurance measures

• Degree in Business Administration, Business Informatics or similar 

• At least 3 years of professional experience, ideally in the area of BI & Reporting

• Familiarity with BI projects, wholesale and logistical processes as well as relevant industry experience is a plus 

• Knowledge of general set-up of Corporate BI environment from Data extraction up until proper presentation of relevant KPIs for business steering and decision support

• Strong business partnering skills with the ability to translate operational & strategic needs into scalable BI solutions and clear reporting outcomes

• Analytical, proactive mindset: you spot trends, patterns and opportunities early and convert insights into actionable recommendations for decision-making

• Power BI expertise (data modeling, DAX, interactive dashboards, performance best practices) and a passion for building user-centric reporting suites

• High documentation & governance orientation: you create clear documentation (sources, models, KPI definitions, training material) and contribute to BI/KPI standards & quality assurance.

• Strong communication & enablement skills: you can facilitate requirement discussions, align expectations, and train users to drive adoption of BI templates and dashboards

• Quality-driven and detail-oriented, ensuring consistency, reliability and transparency across reporting and KPI logic.

• Fluent English (German is a plus), comfortable working in an international, fast-paced environment with a team-first attitude.

This job opportunity will be available in full time or part time.

• Be part of and drive the BI transformation within an evolving and changing European and global set-up

• Co-manage multiple projects within the Wholesale and Operations landscape for high quality, on schedule, in scope and in budget delivery

• Support project planning, execution and monitoring progress

• Manage operational and strategic data needs, challenges and opportunities with key users and manage the development of new reporting solutions

• Define BI requirements towards technical backends as a central interface to our implementation partners

• Create and maintain documentation for the Template BI solutions, including data sources, models, reports and training material

• Support Wholesale & Operations BI project management and own respective PM toolset

• Support the Teamhead Business Intelligence Wholesale & Operations in collaboration with all relevant stakeholders in designing and planning the Wholesale & Operations BI roadmap

• Establish a framework to control the stability and ongoing enhancement of existing wholesale & operations BI solution in alignment with business needs and technical implementation partners.

• Degree in Business Administration, Business Informatics or similar 

• At least 3-5 years of professional experience in the area of project management

• Familiarity with BI projects, wholesale and logistical processes and relevant industry experience is a plus 

• Knowledge of general set-up of Corporate BI environment from Data extraction up until proper presentation of relevant KPIs for business steering and decision support

• Strong knowledge of (agile) project management methodologies and toolset

• Strong project co-leadership: You can co-manage multiple initiatives end-to-end (quality, timeline, scope, budget) and keep teams aligned in a fast-paced environment.

• Structured planning & execution: You support project planning, run execution routines, track progress, and manage risks/issues with a hands-on, delivery-focused approach.

• PM toolset proficiency: You support BI project management governance and toolsets (e.g., templates, tracking, reporting cadences) to drive transparency and execution discipline.

• Clear communication & stakeholder management: You communicate confidently across business and tech, align expectations early, and drive decisions with a pragmatic, solution-oriented attitude.

• Ability to adapt to changing project requirements and priorities, and effectively manage project changes

• Business fluent in English.

This job opportunity will be available in full time or part time.

• Be part of and drive the strategic EBP transformation program by implementing and rolling out regional template reporting solutions complementing the EBP Eco-system  

• Be responsible for EBP BI Workstream for Roll-Outs & Continuous Improvement (initiatives, customer management, harmonization)   

• Lead and manage all EBP BI projects to deliver them with high quality on schedule, on scope and on budget 

• Design, develop and implement reporting templates (frameworks, concepts, tools)   

• Define European BI requirements towards IT backends as an EBP interface to IT

• Be informed and consulted regarding additional local area BI activities   

• Lead European BI project management and be responsible for an appropriate project management toolset  

• Support the Teamhead Business Intelligence EBP in collaboration with all relevant stakeholders in designing and planning the EBP BI roadmap 

• Plan the solution design based on briefed business requirements and facilitate technical interface discussions.

• Degree in Business Administration, Business Informatics or similar 

• At least 5 years of professional experience, ideally in the area of project management

• Familiarity with ERP projects, wholesale processes and relevant industry experience is a plus 

• Knowledge of general set-up of Corporate BI environment from data extraction up until proper presentation of relevant KPIs for business steering and decision support

• Familiarity with ERP projects, wholesale and DTC processes and relevant industry experience is a plus

• Strong knowledge of (agile) project management methodologies  and toolset

• Core analytical and project management skills, including budget tracking, planning, reporting, resource management, stakeholder communication, and risk management

• Quick comprehension of relevant business processes and requirements

• Strong communication and interpersonal skills to effectively operate in cross-functional teams

• Ability to adapt to changing project requirements and priorities, and effectively manage project changes

• Business fluent in English.

• Responsible for analysis, design, development, deployment, and maintenance of tools for the Digital Workplace in accordance with the set development procedures and coding standards

• Closely work with the team in Germany in getting the requirements and seeing the projects to completion

• Plan, estimate and prioritize development tasks

• Creation of technical and end user product documents

• Perform testing and debugging

• Perform technical code reviews for projects developed

• Migration of SharePoint sites and/or PowerApps solutions

• Perform technical research and prepare proof of concept/reports on updates and technology changes

• Minimum 3 years web development experience

• Solid experience of Agile software development and other software methodologies

• Able to work effectively with continuous change requirements and short deadlines under minimum supervision

• Strong customer service and troubleshooting skills

• Good command of written and spoken English

• Self-motivated, enthusiastic, proactive, and with strong analytical and problem-solving skills

• Team working with excellent interpersonal skill

Minimum Required Technical Skills

• HTML/CSS, JavaScript/TypeScript, ReactJS, NodeJS, SQL (MSSQL/MySQL)

• Experience developing with Power Platform (Power Apps Canvas/Model-Driven, Power Automate, PowerFx)

• Experience building Power Apps Component Framework (PCF) components or Single-Page Applications (SPA)

• Experience integrating with Microsoft Graph, REST APIs, and enterprise systems

• Experience with GitHub (source control, branching, pull requests, code reviews)

• Understanding of UI/UX design principles and familiarity with basic prototyping tools

• Experience in the conception, implementation, testing, presentation, and documentation of complex software projects

• Experience in source code quality, secure coding practices, and handling application secrets

• Knowledge of modern software architecture patterns (component-based design, SPA frameworks, MVC/MVVM)

• Knowledge in agile software development

• Knowledge in Power Platform, SharePoint Online, Office 365, Azure Services (App Services, Functions, Storage), and Azure Active Directory / Entra ID

• Familiarity with CI/CD pipelines (GitHub Actions or Azure DevOps)

• Exposure to Copilot Studio for building copilots and conversational automation as an advantage

• Understanding of Agentic AI concepts (AI agents, reasoning workflows, automation orchestration) as an advantage

The role will be responsible for first- and second-level operational support, acting as the backbone between Data Engineering, business users, and production systems.

• Provide end-to-end first and second level support for PUMA Data Engineering and Cube Applications, ensuring uninterrupted business operations.

• Work closely with Data Engineers on projects, including creation of detailed Operations Guides and alignment on deployment and go-live timelines.

• Continuously evaluate and monitor data programs developed by Data Engineers in the production environment, proactively identifying performance gaps and recommending technical improvements.

• Own maintenance and support of existing BI platforms and systems, with the ability to immediately communicate incidents to business stakeholders and implement rapid fixes.

• Manage daily business-critical operations such as monitoring data loads, report subscriptions, and sales reloads to ensure data accuracy and availability.

• Troubleshoot and resolve technical issues across systems, minimizing downtime and business impact.

• Act as the primary support contact for end-user issues, providing fast and effective resolutions.

• Analyze PSP and JIRA data to visualize recurring user and technical issues, feeding insights back to Data Engineering teams to prevent future incidents.

• University degree in Computer Sciences or similar field of studies

• At least 3 years of experience in working in Cloud technologies (Azure, Databricks, ..)

• Knowledge of creating and maintaining Synapse data pipelines

• Knowledgeable in SSIS and PowerBI

• Knowledge of creating and maintaining PowerBI reports and datasets

• Knowledge of working with GitHub Repos

• Knowledge of monitoring Synapse data pipelines, databases and PowerBI reports

• Familiarity with supporting data engineering and PowerBI Applications in a high-availability and high-performance environment

• Excellent customer service skills, strong technical troubleshooting and problem-solving skills

• Must be resourceful, flexible and possesses excellent communication skills

• Capable of collaborating with multi-cultural environment

At PUMA, Digital & Technology is a key enabler of our global business strategy. As Manager D&T Operational Controlling, you will ensure financial transparency, governance, and operational steering across D&T, enabling informed decision‑making and efficient resource allocation.

In this role, you will:

• Own and further develop operational controlling for D&T, including cost tracking, forecasting, and variance analysis

• Support budget planning and financial steering for D&T initiatives, services, and projects

• Establish transparency on run‑ and change‑costs, supporting leadership with clear insights and recommendations

• Monitor financial performance and operational KPIs, identifying risks and improvement opportunities

• Support governance processes, including business cases, ROI considerations, and investment tracking

• Act as a key interface between D&T leadership, finance, and regional stakeholders

• Contribute to the continuous improvement of controlling standards, processes, and reporting structures

• Support regional and global D&T operating‑model execution with reliable financial and operational data.

You combine strong financial expertise with an understanding of technology‑driven organizations and enjoy working at the intersection of numbers, operations, and stakeholders.

This means you bring:

• A university degree in Business Administration, Finance, Controlling, Information Systems, or a comparable field

• Solid experience in controlling, finance, or operational performance management, ideally in a technology‑driven or corporate environment

• Strong analytical skills with the ability to translate data into actionable insights

• Experience working with budgets, forecasts, cost centers, and financial reporting

• A structured, reliable, and detail‑oriented working style

• Strong communication skills and the ability to collaborate with both technical and non‑technical stakeholders

• A proactive mindset with a focus on continuous improvement

• Fluency in Business English

We are seeking an experienced Solution Architect to support end-to-end architecture across PUMA’s global DTC technology landscape. In this role, you will ensure scalable, stable, and future-proof architecture decisions across digital and physical touchpoints. You will advise and enable Product and Project Teams by aligning business strategy, product roadmaps, and technology architecture, while ensuring high solution quality, strong non-functional standards, and sustainable platform evolution. Acting as an architectural authority for strategic initiatives, you will help guide the structured evolution and expansion of PUMA’s global technology ecosystem.

Your key responsibilities will be:

• Design and own end-to-end solution architectures for strategic initiatives across digital channels, retail systems, core platforms, integrations, and data.

• Define architecture artifacts such as high-level architecture diagrams, design documents, data models, and system interaction maps.

• Define integration patterns (API-first, event-driven, modular, cloud-native architectures).

• Define and validate non-functional requirements including performance, security, scalability, compliance, resilience, and failure handling.

• Participate in discovery workshops, architecture reviews, and impact assessments.

• Advise squads, lead design reviews, and document key architecture decisions.

• Contribute to architecture governance and technology evaluations.

• Ensure architectural consistency, scalability, and long-term sustainability.

• Collaborate with Platform, DevOps, and SRE teams to ensure operational readiness, scalability, and reliable platform operations.

• Act as key interface between Product, Engineering, Delivery, Platform teams, and Management.

• Ensure adherence to security standards, data privacy requirements, and regulatory compliance.

Technology Scope

Strong understanding of...

• Microservices and distributed systems

• Digital channels (web, app, commerce capabilities)

• Retail and store systems (POS, omnichannel integrations)

• Core platforms (order management, payments, CRM, data platforms)

• Integration layer (APIs, event-driven architectures, middleware)

• Cloud infrastructure, DevOps, CI/CD, and release management

• Observability and operational architecture principles

• Security concepts (OAuth2, SSO, CIAM).

Experience, Skills & Working Style

• 8+ years of experience in solution or system architecture within complex IT environments

• Experience in DTC, eCommerce, retail, or omnichannel environments

• Strong understanding of integration architectures and modern engineering practices

• Experience working in global matrix organizations

• Strong communicator bridging business and engineering teams

• Structured, pragmatic, decision-oriented, and governance-aware working style

• Fluent English required; German is a plus.

This job opportunity will be available in full-time or part-time.

• Define and own the enterprise AI, ML strategy, building a multi-year roadmap aligned to digital and business transformation priorities

• Lead and scale a high-performing team of AI Engineers, MLOps Engineers, Data Engineers, Application Engineers and Data Scientists

• Architect and oversee development of enterprise-grade AI solutions including LLM-based systems, Retrieval-Augmented Generation (RAG), predictive ML models, decision intelligence platforms, and data-heavy applications

• Drive the full AI product lifecycle - opportunity discovery, business case definition, architecture design, development, deployment, monitoring, optimization and value realization

• Establish enterprise AI reference architectures, reusable frameworks, modular ML templates and standardized deployment patterns

• Ensure strong MLOps maturity including CI/CD for ML, model registry, automated retraining pipelines, monitoring for data/model drift, observability and governance

• Lead cloud-native AI platform strategy leveraging Azure / Databricks / AWS / GCP ecosystems with focus on scalability, resiliency and cost efficiency

• Define GenAI standards including prompt engineering frameworks, evaluation pipelines, guardrails, responsible AI controls and security compliance

• Partner with business leaders to translate complex operational challenges into scalable AI and data products with measurable ROI

• Define and track product KPIs including adoption, performance, latency, uptime, cost per inference, business value creation and productivity uplift

• Ensure enterprise-grade security, compliance, and responsible AI practices across all deployed solutions

• Drive continuous innovation by evaluating emerging AI technologies and integrating them into the enterprise ecosystem where strategically relevant

• Act as the single point of accountability for AI & Data product performance, delivery excellence and long-term platform scalability

• University degree (B.Tech / M.Tech / M.S.) in Computer Science, Engineering or related discipline; MBA or equivalent business exposure is a plus

• 12+ years of experience across AI/ML, Data Platforms, or Enterprise Product Engineering, with 5+ years leading cross-functional technical teams

• Proven track record of building and scaling enterprise AI/ML products in production environments

• Deep understanding of:

• Machine Learning lifecycle and model governance

• LLMs, transformer architectures, RAG pipelines and prompt engineering strategies

• MLOps frameworks including model monitoring, drift detection, retraining and CI/CD for ML

• Modern data architectures (Databricks, Spark, ETL/ELT, Delta patterns, data orchestration)

• API-driven architectures and distributed systems design

• Strong exposure to cloud ecosystems (Azure, Databricks, AWS or GCP) and cost optimization strategies for large-scale AI workloads

• Experience designing scalable, secure and highly available enterprise data platforms

• Strong strategic thinking with ability to align AI investments to business value, operational efficiency and competitive advantage

• Demonstrated experience influencing senior stakeholders and translating technical trade-offs into business decisions

• Strong leadership and talent development capability, with experience building engineering culture and technical maturity

• Excellent communication skills with ability to operate across business and technical audiences

• Hands-on mindset with ability to dive deep into architecture discussions when required

• Ability to operate in a fast-paced, high-growth and transformation-driven environment

• Fluent in Business English

This is a regional support role for EEMEA that provides application system support, business analysis, functional design, system implementation, user acceptance test, user training and system documentation.

• Daily support and problem solving in SAP and other business applications

• Support & resolve user issues on daily basis and in a timely manner

• Assist with reporting requirements / exports from SAP / other systems

• Facilitate system changes according to Business Requirements & Change

Requests

• Gather user's requirements & translate into functional enhancement

requests (no coding needed)

• GAP analysis of businesses process vs requirements vs system capabilities /

functionality

• Participate and support system implementation and enhancement

• Provide user training and system documentation

• Prepare testing and conduct user acceptance test with users

Functional Competencies Required:

• Degree in Business Administration, Computer

Science or related subjects

• At least 3 years experience in SAP (ECC preferred) &

Application Support or Consulting

• Industry experience in Retail/ Wholesale / Sports

• Solid understanding of business processes

• Strong GAP analysis and reporting reconciliation

• SAP Certification is an advantage

• Data migration implementation and lifecycle

experience

• SDLC support / management and experience

• Business requirements gathering / analysis and

collation

• Strong SAP experience in SD & MM & FI Modules.

WM (advantage)

• SAP configuration knowledge & experience

• SAP cross module integration knowledge &

experience

• SAP Integration with external applications

• SAP Reporting / data exports

• Data migration

• SAP WM module basic understanding of Storage

type, Storage Section, Storage bin, Transfer Order

• SDLC management

• Advanced Excel (Pivot, Formulas, vlookup, macros)

• Power BI (advantage)

• Retail POS software (advantage)