Your mission
Key Responsibilities
Sales & Performance
- Drive store sales, KPIs, and profitability through effective short- and long-term planning.
- Support expense control and ensure strong operational execution.
- Spend 90% of your time on the sales floor engaging customers, selling, and coaching the team.
- Step in as Store Manager when required.
Customer Experience
- Ensure consistently high service standards aligned with PUMA’s Brand Values.
- Lead by example in delivering a premium consumer experience.
People & Leadership
- Support recruitment, training, development, and succession planning of Associates and Supervisors.
- Ensure all required Domestic and Global training programs are completed.
- Coach and develop a results-driven team culture.
Operations & Compliance
- Drive Loss Prevention education and awareness.
- Ensure operational compliance and adherence to company policies.
- Manage inventory, shrinkage, and oversee physical stock counts.
- Oversee incoming and outgoing merchandise processing.
- Ensure accurate POS transactions, refunds, exchanges, and compliance with discount policies.
- Maintain store visual standards in line with PUMA guidelines.
- Ensure the store environment is safe, compliant, and well-maintained.
Your talent
- Tertiary qualification in Retail Business Management or a related field
- Minimum 3 years’ retail experience, including at least 2 years in a leadership role
- Proven experience as an Assistant Manager (or similar) in a high-volume retail environment (apparel/footwear advantageous)
- Strong commercial acumen with proven ability to manage KPIs and payroll
- Solid operational experience, including inventory and stock management
- Demonstrated ability to recruit, develop and retain high-performing teams
- Hands-on leader with a strong presence on the shop floor
- Strong problem-solving, organisational and time-management skills
- Confident communicator with the ability to engage teams and present to groups
- Proficient in MS Office, Outlook and internet applications
- Flexible and willing to work weekends and retail trading hours
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
